RICHMOND, VIRGINIA -- I am writing this to help/assist any additional potential buyers of Taurus products. Firstly, I own a PT111 and have fired a little over 300 rounds through with maybe only a couple failures. This brings me to my 2nd purchase, a Taurus model 66 revolver, which after reading a multitude of reviews, I thought was going to be a solid 4 inch revolver.
Upon receiving the firearm I really loved the design, weight and action dry. The issue popped up when attempting to break the gun in at the range. I was able to fire about 35, maybe 40 rounds before the cylinder locked up and I had issues getting the cylinder to release. The range office attempted to help and then forwarded me to the onsite gunsmith. The gunsmith refused to work on the handgun and stated to contact Taurus warranty. I tried approximately 4 times to call in and was on hold for 45 minutes +. Never did I get an answer.
Next, I took it to a local gunsmith to try to resolve the issue. He looked at it and was not able to fully repair the issue. Stating that it was either a spring or the cylinder itself that was faulty. Once again stating to send it to Taurus to repair. This now leads me to here and now, 6+ months later... I have a faulty/perhaps dangerous to use revolver that I have been unsuccessful in getting any communication with by Taurus.
I spent over $400 on basically a steel piece of bad design/manufacturing that I cannot get repaired. This is a shame considering that when I fired those 30 rounds, I loved the feel of the gun. I guess I have to take this as a loss until I hopefully come across another class action lawsuit to this company for manufacturing faulty products to consumers. Best of luck to anyone else who has had the same issue(s) with Taurus customer service. Buyer beware of these products. Apparently there are a lot... I restate... A LOT of duds with Taurus firearms nowadays.
KENNEWICK, WASHINGTON -- I called Taurus in September 2018 for parts for my Millennium Pro. I was told that the gun was part of a class action settlement and I could have it replaced with a G2 9mm. So I sent it in, got a letter back dated 9/11 saying they had received it and it would take approximately 12 weeks to process. 12 WEEKS??? to replace a firearm? It is now Dec 5, twelve weeks since it was received by them. I have been calling twice a week for the last 3 weeks and every time they say it will be expedited, and it is still not here.
At one point they told me that they didn't have the license information for my FFL, but they had had it for over a week. Customer service is a bunch of polite, highly trained liars, and the company has a severe case of Manana disease, you know, Mexican for "tomorrow is soon enough" and English for "let's procrastinate for a few weeks". It doesn't take 15 minutes to decide to replace a firearm, and less than a week to test fire a new one, pack it up, and ship it out. I'll never buy another Taurus.
MIAMI, TEXAS -- 5 months ago, I sent my Taurus Millennium Pro 45 in under the voluntary recall replacement warranty. Two months ago I tried to contact them to see what the delay was. They stated that they needed my dealer to send in their FFL. I had provided them my dealer's information with the warranty form. Then they told me that a 9mm or 380 was a comparable replacement for the 45 I had sent in. I would like to know in what world a 9mm or a 380 is comparable to a 45. If I had known that this is what they were going to do, I would never have sent the 45 in to begin with.
Now here's the kicker... I never could get anyone to answer the phone at the Taurus Customer Service Line!!! I finally found a chat option online, and is the only way I was able to get any information. The first time I tried to call on the telephone, I was on hold for over 30 minutes. The second time I only stayed on hold for 13 minutes before accessing the chat line. In order to get a replacement for the 45 I sent in, I had to choose between the 9mm and the 380, so I chose the 9mm. I would really like to get my 45 back instead.
MIAMI, FLORIDA -- I bought a Taurus curve back in August. Took it to the range and couldn't get it to fire. Neither could 2 of the range officers. Sent it back to Taurus for repairs. Contacted customer service last month (that took forever) and was told they were "Waiting on parts". Huh? Why not just send me a new gun? You sold me a faulty one.
This morning I tried calling again. Was put on hold and AFTER 45 MINUTES of being told that I would be "connected to customer service momentarily" I finally hung up. Tried using their so called "chat" feature but there IS NO chat feature. Only a small form to fill out where you can tell them virtually nothing. This company is horrible. They make pretty good revolvers but their semi-automatics are laughable. If I EVER get my gun back I'm going to sell it. I don't want to ever have to deal with this company again.
FLORIDA -- I sent my 40 caliber Taurus and January about the 3, 2018 I'll call back. Last week about the 26 August they told me it's going to be another 12 weeks before they send out a 9 mm replacing a 40 cal. I think that sucks that they're giving you a lesser model than what you originally bought. They said they discontinue making the 40 caliber 24/7 and they don't have any G2 40 cal compact which I think they're lying. I told him when I get it I'm going to trade it in or sell it and buy me a real gun and that they're going to lose a lot of customers because of this crap. I'll never deal with Taurus again. I hope they go bankrupt.
MIAMI, NORTH DAKOTA -- Purchased a Taurus 92 AFS Stainless as a first handgun. After several hundred rounds down range, I noticed I was grouping shots low and to the right and wondered why I wasn't able to hit the Target better. I had another more experienced shooter try it out and it was the same with him so we knew the gun was defective. I sent it to Taurus who kept it for over 4 months only to return it with the same issue. Although it was closer to target but still low and right. Frustrated and unwilling to have a gun that doesn't hit what you're aiming at, I traded it for a Springfield XDM. The Springfield has thousands of round through it and was accurate right out of the box.
Years later, I still loved the look and feel of the Taurus 92 so I took a chance and bought another. I'll be damned if this gun doesn't have the same issue - low and right. Sending this paperweight to Taurus for a fix and if it doesn't pound nails when I get it back, I won't buy ANYTHING Taurus or Beretta related EVER again.
MIAMI, FLORIDA -- Has anyone else had the frustration of trying to get Taurus to answer their own phone? I have called ALL of their listed numbers. I have called in the morning, mid morning, at noon, at 2pm, 5pm and at 7pm. NO ONE ever picks up the phone. No One ever answers. It is a disgrace. Furthermore, I have left messages for Taurus on their website and their Facebook site. I never received a single response. I'm one of the people that turned my Millennium Pro PT 145 back to Taurus for an extended warranty or cash payment as set in their Taurus Settlement agreement.
It seems if this process has turned into some kind or corporate sinkhole. No one, from customer service to corporate headquarters, ever answers their phones. When I did call their Corporate office, I learned that this is only an answering service. They gave me the customer service number to call. Of course, that is one of the numbers that no one ever answers. This has now been going on for eight months.
Is this a phantom gun manufacturer? I would be interested to know if any more people are going through this nightmare. In the meantime, please spread the word-DON'T buy any Taurus firearm. Their products are excellent. Their abysmal service policies had set a new industry low. This company needs to be shunned by the handgun market.
MIAMI, ILLINOIS -- They've had my PT 111g2 for nearly 3 months for constantly jamming entering battery. I too have experienced excessive hold times when try to get information as too when I will get my gun back, and when I did, I was told it would take much longer. I would suggest to anyone not to buy a gun from this company, especially if you are a first time buyer because you will be without a gun for a very long time if and when it fails. Save your money and purchase it from a company with better service. You won't regret it.
FLORIDA -- Was given a new PT111G2 for Christmas. After firing it a couple of times I noticed that the trigger would hang and it was impossible to pull. Returned it to the place it was purchased and they returned it for me to be fixed. That was December 28, 2017. After 6 weeks I started looking for my gun. Called the customer service line several times only to be put on hold and told that my call was very important to them and they would be with me shortly.
In 6 different attempts holding as long as an hour and 15 min, 2x, I gave up. Made my way to an operator extension only able to leave a message. No response. Tried the online chat and hold time was 3 min. After 5 it kicks you off. Wrote a note asking for some information and Faxed it to the company. Still no response.
I made my way back to the place the gun was purchased and sent from finally getting to talk to someone who actually gave a darn. This is now week 9. He called his Taruas representative and they are looking into it. He also told me that Taruas has STOPPED taking calls thru customer service. The lawsuit they are going thru might just bring them to their knees. If it doesn't lack of customer service probably will. So if you are trying to contact them it would be best to find a Taruas Rep to help you thru the system. I think it's a great gun. Just a terrible manufacture when it comes to supporting the customer.
MIAMI LAKES, FLORIDA -- Impossible to get a customer service representative on the phone. I made multiple calls and pressed every available customer service option. Each time, the computer played a recording stating that they were experiencing technical difficulties and asked that I try again.