Taurus International Consumer Reviews - Page 2

CAPE CORAL, FLORIDA -- Bought a new Taurus G2c pistol 9 mm. It wouldn't fire. It was sent back to their service dept. I was told repair would take 12 weeks. I called a week after they received the pistol and was told they couldn't find it. The next day I received an email they found it gave me a different service number.

Yesterday I spoke with another person and was told by them that Taurus has had their pistol since May of 2019. I am wondering if I was told 12 weeks how many people are waiting for their pistols to be fixed and returned? It would seem like there is a problem somewhere within Taurus and I am wondering if I will ever see my pistol again. Am I the only one having this problem??

MIAMI, FLORIDA -- Purchased a TX11 in September of 2019 and on first use noticed "keyholing" and accuracy problems. When I tried to clean the gun, neither a .22 cal brush or mop would go through the barrel and upon further inspection determined that the chamber is out of alignment with the barrel even though it is a one piece unit. I contacted Taurus Technical Service and they confirmed that I would need a new barrel.

At that point (early October) they offered to send a new barrel and two extra magazines for the inconvenience, BUT the barrel would need to be back ordered. I contacted Taurus Customer Service on November 19 to follow up and was told the barrel was still back ordered and they could not tell me how long before it was available. Meanwhile Taurus continues to ship and sell the TX11 even though the barrels are "back ordered". Very poor customer service considering they are selling defective handguns.

FLORIDA -- It's been 2 months, I call them every day for a firing pin for pt22. First, they mail me a wrong pin which I received after a month (I was told a week). Called them to let them know, that's the part is wrong. They were quick to realize, and told me that they do not have a pt22 firing pin, instead, they will send me a pt25 pin - it is same. Every day I get to hear that it hasn't been mailed yet, but will be mailed soon. I have requested them that a supervisor to call me back, which they never do. (supposed to call within 48 hrs). Their excuse is, because of moving to Georgia from Florida, things are not moving fast. As it is their arms are not good, but their customer service and warranty is worst. Do not buy Taurus arms.

SOUTH CAROLINA -- I lost the firing pin block for my G2C while doing a complete strip and clean after my gun spent a long day in the swamp. It took 6:32 before a young lady named Brook answered. I explained my conundrum to her and she took all of my pertinent information. She did tell me that my action would void the warranty which I fully expected. I was placed on a brief hold (3 minutes) while she got authorization for the parts as they are restricted for sale to gunsmiths only. She returned, confirmed my address and not only shipped the parts but did so free of charge. She informed me that my parts (the block and spring) would arrive in 7 to 10 business days. Easy peasy. Not sure why people hate on Taurus.

MIAMI, FLORIDA -- I recently field stripped my Taurus TX22 and lost the tiny striker block spring. Part#46. I called Taurus to order a new spring and was told the parts aren't in their system for ordering, but to send the gun in and they will repair it and ship it right back to me. Two weeks later I receive a letter from Taurus informing me to wait approximately 12 weeks for repair. I called Taurus and explained all I need is a tiny little spring, part #46. Taurus USA is unable to expedite my request, and I'm stuck waiting 12 weeks for a 5 cent spring to be installed on my brand new Taurus tx22.

Knowing what I know now, I would avoid Taurus firearms like the plague. Their customer service and repair handling is awful. You're manufacturing the TX22 in the USA and sending them out like clockwork, but you don't have any parts available for this gun, with the only option being to send it in for repair and wait 12 weeks. So far it's been 3 weeks and counting.

KENNEWICK, WASHINGTON -- I called Taurus in September 2018 for parts for my Millennium Pro. I was told that the gun was part of a class action settlement and I could have it replaced with a G2 9mm. So I sent it in, got a letter back dated 9/11 saying they had received it and it would take approximately 12 weeks to process. 12 WEEKS??? to replace a firearm? It is now Dec 5, twelve weeks since it was received by them. I have been calling twice a week for the last 3 weeks and every time they say it will be expedited, and it is still not here.

At one point they told me that they didn't have the license information for my FFL, but they had had it for over a week. Customer service is a bunch of polite, highly trained liars, and the company has a severe case of Manana disease, you know, Mexican for "tomorrow is soon enough" and English for "let's procrastinate for a few weeks". It doesn't take 15 minutes to decide to replace a firearm, and less than a week to test fire a new one, pack it up, and ship it out. I'll never buy another Taurus.

MIAMI, TEXAS -- 5 months ago, I sent my Taurus Millennium Pro 45 in under the voluntary recall replacement warranty. Two months ago I tried to contact them to see what the delay was. They stated that they needed my dealer to send in their FFL. I had provided them my dealer's information with the warranty form. Then they told me that a 9mm or 380 was a comparable replacement for the 45 I had sent in. I would like to know in what world a 9mm or a 380 is comparable to a 45. If I had known that this is what they were going to do, I would never have sent the 45 in to begin with.

Now here's the kicker... I never could get anyone to answer the phone at the Taurus Customer Service Line!!! I finally found a chat option online, and is the only way I was able to get any information. The first time I tried to call on the telephone, I was on hold for over 30 minutes. The second time I only stayed on hold for 13 minutes before accessing the chat line. In order to get a replacement for the 45 I sent in, I had to choose between the 9mm and the 380, so I chose the 9mm. I would really like to get my 45 back instead.

MIAMI, FLORIDA -- I bought a Taurus curve back in August. Took it to the range and couldn't get it to fire. Neither could 2 of the range officers. Sent it back to Taurus for repairs. Contacted customer service last month (that took forever) and was told they were "Waiting on parts". Huh? Why not just send me a new gun? You sold me a faulty one.

This morning I tried calling again. Was put on hold and AFTER 45 MINUTES of being told that I would be "connected to customer service momentarily" I finally hung up. Tried using their so called "chat" feature but there IS NO chat feature. Only a small form to fill out where you can tell them virtually nothing. This company is horrible. They make pretty good revolvers but their semi-automatics are laughable. If I EVER get my gun back I'm going to sell it. I don't want to ever have to deal with this company again.

FLORIDA -- I sent my 40 caliber Taurus and January about the 3, 2018 I'll call back. Last week about the 26 August they told me it's going to be another 12 weeks before they send out a 9 mm replacing a 40 cal. I think that sucks that they're giving you a lesser model than what you originally bought. They said they discontinue making the 40 caliber 24/7 and they don't have any G2 40 cal compact which I think they're lying. I told him when I get it I'm going to trade it in or sell it and buy me a real gun and that they're going to lose a lot of customers because of this crap. I'll never deal with Taurus again. I hope they go bankrupt.

MIAMI, NORTH DAKOTA -- Purchased a Taurus 92 AFS Stainless as a first handgun. After several hundred rounds down range, I noticed I was grouping shots low and to the right and wondered why I wasn't able to hit the Target better. I had another more experienced shooter try it out and it was the same with him so we knew the gun was defective. I sent it to Taurus who kept it for over 4 months only to return it with the same issue. Although it was closer to target but still low and right. Frustrated and unwilling to have a gun that doesn't hit what you're aiming at, I traded it for a Springfield XDM. The Springfield has thousands of round through it and was accurate right out of the box.

Years later, I still loved the look and feel of the Taurus 92 so I took a chance and bought another. I'll be damned if this gun doesn't have the same issue - low and right. Sending this paperweight to Taurus for a fix and if it doesn't pound nails when I get it back, I won't buy ANYTHING Taurus or Beretta related EVER again.