TD Bank Consumer Reviews - Page 2

I have been a TD Bank customer for more than two years. But I won't be much longer. They have screwed up my three accounts so many times, that it has become nearly a full-time job staying on top of it all. 20 minutes in one branch with seven staff and only two customers to make a simple deposit. Yucking it up and personal talk was more important than my deposit. Then when I left, I discovered she shorted me by $1,000. Back in for another 10 minutes. A simple check order started in early January, Went to the branch. Two sets of checks -- one for business and one personal didn't arrive after five weeks.

Back to the branch. They called. No one could find one of the orders. The other order was found but the checks were not. Three days later the business checks arrived, Still no personal checks. Order those again and tell the manager I will pick them up at the branch. Then the manager informs me that the first set was at the branch for eight weeks, sent there by mistake. The next call is that set three has arrived at the branch and they would be overnighted to me. They were. Then, 11 weeks after all of this started, the second set shows up in my mailbox.

Meanwhile, amidst all of this confusion I made a big error. I paid a major bill out of the wrong account and overdrew it. TD loves this. They sent me a notice in the mail five days after the first overdraw. First time I knew about it. They brag about their technology and customer service but obviously intentionally slow down on overdraws in hopes you will keep overdrawing so they hit you for $35 a clip. Sure, my mistake but they certainly took full advantage of it and made over $200 on the error.

Then there was the $%K trust account I opened for one of my children. 75 cents monthly interest paid; $12 monthly fee. Took three months to figure out they put us in the wrong account - had a $10K minimum. Two of the last three months my online credit card payments (from checking to credit card transfer) did not register. $35 a pop for late payment. Just happened again today! I could go on. But you get the picture. If, in fact, TD does stand for Toronto Dominion, I suggest that they go back to Canada and stiff their own people.

And, for all of this excellent service, they abolish their rebate of fees for use of other ATM's make us pay the other bank's ATM fees. So the use of a non-TD ATM just jumped from zero to five dollars or more. Found out two weeks after they changed the program and, of course, got hit with all of those fees. ENOUGH, TD! I hope to hell that Congress investigates you and the rest of the crooks who run our banks. Congratulations on your earnings!

CONNECTICUT -- So my husband has had the same TDBanknorth account years before they were TDBanknorth and once we got married I was added to the account about 3 years ago. We have been having money problems for about the past 6 months as I am sure many other people are as well. And we have overdrawn a couple times in the past 6 and we took care of the problems it was our fault and we paid the fees. We own up to that, but this last time was unbelievable.

I do online banking and usually when we have the money in there but it's still unavailable they don't send the check out until the money is available. So I had deposited close to $1100.00 in my account on a Saturday, mind you I still had around $400.00 in my account. Monday came I went online a sent out a check for our mortgage for about $1000 and there was about $500 available at the time w/ about $1000 still pending. So thinking they're going to wait to send it out like they always do and not wanting to forget to send it out all I sent it out.

Next thing I know I have $350 in overdraft fees w/ about $300 in overdraft fees still pending. I call the bank to try to figure out what is going on and I got the rudest women ever but she was being rude in a snide condescending way. She explained to me that when I sent that check out, someone from the bank reviewed my account and as a "courtesy" to me sent out the check before all funds were available.

So in other words they took all the money that was available and some that wasn't and sent out a check, so all my and my husband's small debit purchases such as maybe $2.00 for a coffee kept racking up an overdraft of $35 each while there was still money in the account but unavailable. So when it got down to being $123 in my account they whacked us w/ a $210 overdraft fee, then another $140 and like I said before $300 still pending in overdraft fees.

I asked the lady if someone had actually reviewed my account than they would have seen we have been having troubles for months and have overdrawn a couple times this year already, so why would they extend this courtesy now that they never extended before for such a large amount of money? And she couldn't give a good answer besides that it was my account and my fault and this was a courtesy they extended to us.

And I asked again "why was this so called courtesy never extended to me before now and that all my checks weren't sent out until all funds available?" And she gave me the answer that she doesn't know who held my checks for me before but they were not supposed to and I argued no one held them that it was always just done automatically online. And then she rambled on how it was a courtesy that they did that and it was my fault again. I said I didn't want their so-called courtesy, that it was costing us money we don't have right now. And for the final time I heard that it was a courtesy the bank had extended and it was my fault.

So we went down to the bank to speak to someone in person. We got a regular bank teller and she told us that this was a complaint that they have been receiving a lot lately, and she listened to our story and told us that she could not help us out it was up to her manager. So we asked to speak to the manager and the manager would not speak to us right then and there. So we were told to go home and the manager would contact us by phone.

So we asked if they could do something to freeze the account, close it or something because we just didn't have the money for this. The teller then added up a total for us of what we would've actually overdrawn at this point if the courtesy was not extended to us. The total was about $40.00... They wanted to charge us over $600.00 for $40.00. So we leave and about an hour later we receive a phone call from the manager saying she was not willing to help us out, and that if we did not pay the overdraft fees it will keep getting higher.

My husband pleaded w/ her that this was insane that a so-called courtesy is costing us this much money that we just don't have, it was double what we spend on groceries in a month for a family of 4. That we would pay some of it but we couldn't afford to pay that. She then told him not to pay it and let it go to collections. And that if we tried to bring this to court we would never win.

We don't want to go to court!! We just want them to work w/ us that's all. And so my husband asked how he could get a hold of her manager and got the response that she would just agree with her. And he said he didn't care he wanted to speak to her and she said she would have her call us. We were never made to feel like we were such scum before in our lives. We are not bad people to be treated this way. We are a hard working family who has fallen on tough times just like so many others right now. And we were willing to try to give them some money but they wanted every penny that we don't have. This is still sitting as unresolved.

After we had talked to her my sister-in-law called to ask about Christmas and my husband explained what was going on. She then told us how she had a checking account w/ them and a savings account for overdraft protection w/ $200 in that savings account. She overdrafted by $20 one time and they never took money from the savings that was for overdraft protection and charged her $200 in overdraft fees!! And they refused to reason w/ her as well, and once again said that if tried bringing it to court she would never win.

So being as frustrated as she was knowing she probably would never Win if she brought it to court and it would end up probably costing her more in the end, she had closed her account and moved to a new bank. I don't understand how they can get away w/ stuff like this!!

NORTH ADAMS, MASSACHUSETTS -- I had an account with TD BankNorth for several months. There were times I went into the negative and paid the ridiculous overdraft fees. This one time however I just cannot get over. I had $220 (about) in my account and I went to an ATM Machine to take out $200. The ATM sat there for about 5 minutes before saying that it was not able to complete the transaction. I thought maybe there was a communications error while the ATM was talking to my bank. I tried again, I got the same issue. I said OK and went on my way without any money. I just used the card as Debit at the cash register when checking out.

The next day I found myself about $500 in the negative and was wondering how. I looked at my statement to see that the ATM did in fact take $400 out of my account, along with 2 $1.75 fees. I called my bank to immediately dispute the charges. I also used an ATM at another location trying to take out $20 and it would not let me, I then tried again and it let me. It charged me for both $20 transactions when all I received was 1 transaction. I immediately stopped my direct deposit on the account as I could not just watch my paychecks vanish into this banks fees.

I spoke with a customer service agent and he said don't worry when they get all of this fixed they will correct my account. A few weeks went by which caused other things that were still outstanding to hit my account, be returned and access more fees.

A few weeks later they finally credit my account $400 plus the 2 ATM fees. This is all fine and dandy but what about the fees that they have accessed on my account to date? They stated that they were not going to remove those because had I had funds in the account to cover those items I would not have those fees... So wait, you mean I should put money into the account to cover all these outrageous fees that were not supposed to happen in the first place? They said if I did not stop my direct deposit the fees would not be in place. I stated if I did not stop direct deposit I would not have money to provide for my family.

By the end of everything (last statement I saw) the account was $900 overdrawn. The bank called me asking me to resolve the issue and I told them point blank. "I have no problem paying for the items that were processed through my account which are valid. I am not however going to pay for all of these overdraft fees that were put there due to this issue." They said that was not good enough, I had to pay it all to put the account back to a 0 balance.

It has been awhile now and they have an entry in Chex systems for this. They also assigned it to a collection agency who tells me the balance is now $1200 (estimated). I laughed and he asked what I was laughing about. I said it was $900 when they froze the account. Where did the rest come from? He said probably fees. I told him to stuff it just as I had TD BankNorth. I am not going to hand them money just because they say I should. It is outrageous!

This issue has still not resolved. But how nice I got a call from the collection agency again stating oh we'll settle for $900. I again stated no you will settle for no more than went out on the account which I am liable for. I admit things did hit the account which TD BankNorth did pay out. I will cover that without a problem what I will not cover is all the fees they accessed on the account while they were doing their investigation. I could not use my account so why should they access fees?

GREENFIELD, MASSACHUSETTS -- A couple months ago and TD took a large overdraft fee from me. I wasn't aware they would allow me to overdraw my account since this is a DEBIT card which should only allow me to withdraw or use cash I actually have (I lost my well-paying job and after being unable to find new employment I enrolled in college. My 3 special needs children - 2 autistic, 1 with global delays - and I began living on their measly SSI payments which are less than welfare pays). I unknowingly overdrew my account (because a company I had ordered something through had mistakenly taken 2 shipping fees and, although I canceled the order it was charged anyway).

I immediately called TD BankNorth about closing my account but they refunded the overdrawn money so I kept my account BUT not before I was assured this would not happen again (you can supposedly opt-out of this "loan" and your card should be denied if funds are unavailable). I made it clear I wanted them to refuse any spending beyond what I actually had in my account. This month I again unknowingly overdrew my account and was charged outrageous fees on 4 occasions totaling over $250 (well over the $5+ I withdrew).

I received 1 overdraft notice on 5/31, I replaced the overdrawn money within 24 hours, then 3 more fees were made with no further notices about being overdrawn, despite the fact that I had deposited the amount I was overdrawn. The fees totaled over 1/5 of the money we live on each month (2/3 of which goes to my mortgage). To add to this, the "snake" lady I talked to at the bank was cold, heartless and extremely rude. Fortunately I joined a credit union today with a $2 overdraft fee which is how it should be AND you can opt out of overdraft so that your card is denied instead of having loan forced on you without consent.

Overdraft fees were as follows: $56 on 5/31 (the day I received an overdraft notice, the next day almost $1200 was deposited in my account and this overdraft fee was paid automatically), $84 on 6/16, $84 on 6/19 and $28 on 6/20 (I received my 2nd overdraft notice today). I would like to add, I have never overdrawn my accounts before this year in the 15+ years I've been banking but I'm going through the most difficult time of my entire life currently, the job market in my area is terrible without a degree (which is what I'm trying to achieve).

TD BankNorth obviously cares little about its customers and prefers to rape people like myself in their pursuit of financial gain. Their business practices are very fraudulent. After some investigating I discovered that these outrageous overdraft fees being charged are due to a loophole in a Federal Law that many people have been trying to change because it actually hurts banks, consumers and the economy. For more info on this subject go to your favorite search engine and search for loophole+overdraft+fees (I believe it's called a bounce-loan).

And to those personally attacking me (I'm "stupid") I'm getting A's and B's in college and plan on beginning my RN courses January '08. You obviously have low self-esteem and need to pick on others to boost your own morale. Oh, and LOL I was not fired from my last job, I was actually a very good employee (and I have all the stupid company logo rewards for exemplary service to prove it). I took a buyout because of threats that our office may close if the high paid employees didn't leave to make room for the new lower pay the union had worked out with the company.

I had never been so much as reprimanded and would probably still be there if I hadn't quit (if the office is still open). About 1/4 of the high paid employees in our office took the buyout, but thanks for your public declaration of ignorance. That's always fun to see. :P

OMAHA, NEBRASKA -- My complaint involves more than 3 cents...Right at 90,000 dollars. I closed my brokerage account at the local TD branch almost 3 weeks ago due to terrible service. They promised to send me my money mid-week the next week I still have not received my money and neither the local branch nor the home office will talk to me about it over the phone. I cannot drive across town to talk in person due to a medical problem so I am stuck like chuck.

NEW JERSEY -- We paid a day early in a billing cycle which the payment went towards the previous billing cycle. Customer service didn't contact us till 6 months later to tell us that we "missed" a billing cycle and we were delinquent, (even though we made the payment and continued to make payments). They refused to see the mistake and the manager couldn't accurately restate the conversation. DON'T USE THIS COMPANY.

USA, PENNSYLVANIA -- We asked if they did mobile home refinancing and they said yes. We went through the process, they charged $470 for an appraisal and then said they didn't know it was a mobile home and denied the loan. So now a 70 year old man is out $470 and it could have been avoided. They also have the most ignorant people working there. Kimberly **.

STATEN ISLAND, NEW YORK -- Please, don't ever take a home equity loan with this bank, no matter how desperate you are. They are the most uncaring, stubborn institution ever. They have literally ruined my life. They will not give in to a recodification for anything. Heartless. They don't care how you struggle. They will foreclose on you. Be very careful. Do not deal with this bank.

PHILADELPHIA, PENNSYLVANIA -- As a user pointed out above, TD's overdraft fees are unfair and unreasonable. I'll try to keep this rant short. I agree that I should be aware of what is in my bank account at all times but it's going to happen that a person will make a mistake every now and again. In this case an automatic payment to my account that had always been reliable in the past was not deposited and I neglected to check before I made several business purchases through my debit card. Not only did TD allow every purchase to go through, their only notice that I had overdrawn my account was in the form of a letter in the mail.

I bank solely online. I check my email about 100 times a day. My only guess as to why a bank would encourage online banking but fail to send online notices is to deliberately try to trip up its customers into unknowingly making over-drafted payments in the time it takes to receive the mail and recognize that it is not the usual junk mail that one gets every day. Over the span of only 4 days, TD Banknorth charged me, I kid you not, $540 in overdraft fees(!) which kept appearing on a daily basis for over a week.

I'm a single person working freelance in a failing economy. I'm sure I don't have to tell you how much that money meant to me and how much not having it sent me into a panic. The person at the TD branch closest to me was condescending and unhelpful. Basically, he just said that this was my fault and I should have known better.

I was later referred to a manager at the branch that I opened the account at, who himself had no authority to help me but became the middle man to his manager who took about 2 weeks to give me a response. As I was writing this I was informed that the bank will reimburse $200. Appreciated, but that still means that TD Banknorth gets away with $340 of my money for a mistake. I'm powerless except to write this review here and wherever else it might have the slightest effect and to close my account and join a credit union, who I am told will treat me like a human being.

It's hard to not be cynical in a world where I have to feel that I am falling into somebody's plot every time I sign a contract. It's so hard to keep my head above water as it is, the last thing I need is for my own bank to make it impossible for me to pay my rent. Thanks for listening.