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Clothes Don't Fit Right
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NJ -- Clothes are undersized and shrink way too much on extra low heat. Pants don't fit right on my 11 year old boy and 7 year old daughter. Leggings, forget it, always too short at the bottom and too big in the waist. The snug fitting pajamas, have to buy 3 sizes bigger than what they wear and still have to alter them with my sewing machine when I get home -- I have children in the 50% percentile for height and weight, so they are average sized kids. The quality seems to be good, but they need to get their sizing in check, and the material used so it doesn't shrink so much.

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The Children's Place Credit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have a few credit cards and pay them in full each month. I got this card since I shop there a lot and I paid my balance in full. They claimed it showed up a day late and so I received a late charge, and then I got a late charge for having a late charge. They said they didn't get returned mail from me so they assumed I received a statement showing the late fee. I called and spoke with them, they said they would take off both charges and I just needed to pay the interest. I paid the interest right there on the phone.

I logged in the next month to make sure it was all taken care of since I had had problems and there was another $62 charge. I called them and they said that they previously only took off one late charge (even though they told me they would take off both and it was in the notes) because that is new policy. Because they did not take off the late charge as they had told me they would do, they gave me another late charge and interest. I went all the way up the management chain and they just kept saying it is policy, "there is nothing we can do to help you, even though we have it in our notes that we would take off both of the initial late charges."

The next level I had to talk to was the office of the president but you can only send letters. HA. So I paid my additional $62 and canceled my card. DO NOT GET THIS CARD. I have never had problems like this in my 15 years of having credit cards. Their service is horrible.

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Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WORTH, TEXAS -- I went to exchange $50+ worth of boy's clothes for a correct size. They were given to my son as a gift. All tags even size stickers still attached. The girl (w/ no personality) says, "Do you have a receipt?" I said no, so she asks for my ID then a few seconds later she hands me a receipt and says, "Your exchange was denied. Call this number." I said why? She shrugged and said, "It just said denied."

I called today to find out that I cannot exchange w/o a receipt. And since I tried to even if I find the receipt I have to wait 6 months!!! 6 MONTHS!!! Tags still available!! On the clothes!!! $50+ dollars of clothes useless!!! Their sales person didn't indicate this was an issue! The CS agent over the phone was very oh well not my problem kind of attitude. I have 4 KIDS and 18 nieces and nephews. My entire family has said they will not use The Children's Place ever again!!!

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Worst Card Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH CAROLINA -- Do not use the store card. The only reason I even used this card was to get the rewards coupons which now I could not use afterwards due to the fact that they suspended my account which was not past due. This credit card company is utterly ridiculous and a complete scam.

I was only said to be late when they charged me a late fee 4 days after I paid my balance in full so I was unaware of the late fee! Then they charged me a late fee for the missed payment on a late fee that I was unaware of. They were FINALLY refunded bringing my account to a zero balance. The next month I still showed as past due. Then they reported to the credit agency that I was past due (on an account I owe $0 on)! This is by far the worst customer service I have ever experienced in my life! They just keep telling me that I have to wait for the system to fix itself!!!

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Scammed, refused what I paid for
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH CAROLINA -- The Children's Place, their was a problem with my shipment and your online team is not wanting to send me what I have paid for. My order came damaged, nothing at all was in the box.. I spent so long on hold for a lady who wouldn't even understand me asured me a refund would be made but then then phone cut our. I Called back for someone else who could not understand me at ALL.
I have sent messages, I was lied to about a refund, no one will return my messages. I can't call for another Indian who can not understand me nor can I really them, I was finally replied to and told I would not be refunded or get anything I paid for until a 10-14 day UPS claim to I guess see if they take the fall?! This isn't decent customer service. These were jackets and winter clothes for my children. I'm a single mom, I bought thesee with their child support check. I can't afford to repurchase these. How do I tell a kid "Sorry, the Children's Place won't send the stuff your Mommy paid for until UPS pays them and we pray they're still in Stock IF they feel like sending a replacement." I have to be out by the end of the month alone. You have stolen & lied to your customer. I hope you can sleep with yourself knowing what you've did to my family. You have RUINED Christmas for us!

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Unhelpful, Thieves, Overpriced, Don't Care About Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RAMSEY, NEW JERSEY -- I went to The Children's Place on Monday. I find their clothes generally sized wrong and overpriced but they have cute hats. I bought 3 at $11 each. The next day I look online and the same exact hats were $7. I called the store and the online customer service and they both said no price adjustments since all stores and online run independently and therefore they all have their own prices and promotions. What's the point of being a chain if all places are going to have different prices?! I understand not honoring competitor's prices, but your own?!?! Crappy selection, crappy customer service and the only thing their price adjustment policy does is rob people.

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Gift Card Error/Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE, WISCONSIN -- I got a gift card for The Children's Place and could not get it to work online (it kept telling me that their gift card reader was down). So I tried calling their 1-877 customer service line and COULD NOT GET A REPRESENTATIVE. The automated messages kept going on forever no matter what button I pressed. So I called their gift card line and they transferred me back to the same automated customer service line with no representatives. I called the gift card line back and she blamed me for being impatient. I am currently on hold... and have been for 20 minutes. They have horrible customer service and I will not be shopping here again.

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Misleading Advertisement
By -

Like many holiday shoppers I began my holiday shopping this year beginning on Black Friday. One of my stops was to "The Children's Place." With the Holiday circular in hand I entered the store to find many items on sale. I was immediately drawn to the Holiday Striped Sweaters, which I circled in my circular as a staple for many of the kids I'd be shopping for this year.

In the middle of this Holiday Circular book, was a two page layout of 7 children dressed in these great Holiday Striped Sweaters. At the bottom of the page in a bubble with a little arrow pointed to a young boy's jeans it states "denim starting at $10 reg. $14.50-$16.50." Another bubble states "fun-striped accessories to match! $5 each reg. $6.50-$8.50." And the last bubble it states "striped sweaters $10 reg. $14.50-$16.50" with a little arrow pointed to a girl and baby boy, both wearing the striped sweater.

Well I grabbed a handful of these sweaters for 6 children in my family. I continued to shop and finally with a bag full of items proceeded to the register to ring up my purchases. Everything rang up just fine until the woman scanned these HOLIDAY SWEATERS. I was purchasing 6 of these sweaters ranging in sizes 4-14 and they rang up as $15. I immediately took out my circular to show them the advertisement. It clearly states, "striped sweaters $10 reg $14.50-$16.50" - why would they charge me $15 then. After speaking to 2 managers they told me I would have to call the corporate offices of The Children's Place because the price for these sweaters was $15.

Well, I called the corporate offices only to be again told the prices of these sweaters was marked as $15 for sizes 4-14 and $10 for sizes for babies 3 months-4T. I told them, "NO" the circular CLEARLY identifies striped sweaters, with no differentiation as priced $10 that means ALL striped sweaters regularly priced and ranging from $14.50-$16.50.

They again told me they were on a page where it states striped sweaters & denim $10 & up. The label at the top refers to all items on the page and there are items on the page clearly identified to begin at $10 and up, that is also clearly labeled within the circular, but the "striped sweaters" DO NOT state "starting at $10" - they simply state "$10" that means ALL not some, it does not differentiate and if the corporate offices meant to differentiate then they should have done so the same way they did with the denim.

The corporate offices have refused to refund me any money and are not acknowledging this advertisement as misleading. If I purchased 6 of these sweaters, I can only imagine how many other millions of sweaters were purchased by other consumers in all Children's Place stores.

The Children's Place should know that every consumer has the legal right to receive truthful information about any products they wish to purchase without being deceived or misled by advertisers. Furthermore, under federal and state laws, making false, misleading, or deceptive claims about the price of any product is illegal.

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Online ordering nightmare!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Worst customer service ever! Shipped according to my email on the 14th of December but when you call and talk to a representative (overseas somewhere) they cannot see the package according to one and according to the other it is stuck at the post office. Package will not arrive on time and the most they are willing to do is give a $10.00 coupon. Totally outrageous! I have diffidently learned my lesson as to ordering from The Children's Place.

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They Stole My Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NJ -- I placed an order online on Friday. 10 minutes later they said via email that they never charged the card and they cancelled the order, I called my bank immediately and they told me that money was charged and now THE CHILDREN'S PLACE does not give me my money back or send me the merchandise.

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The Children's Place Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 10 ratings and
21 reviews & complaints.
Contact Information:
The Children's Place
500 Plaza Drive
Secaucus, NJ 07094
201-558-2400 (ph)
www.childrensplace.com
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