The Dump Consumer Reviews - Page 2

OAKS, PENNSYLVANIA -- We purchased two king sized mattresses and one fully adjustable base from The Dump - Oaks Pa on 12/07/19. Delivery was scheduled for 12/13/19. Our salesman Steve ** stated that the delivery company would call the evening before with the time slot of delivery. The call didn't come till the next day telling me they were 15 min away. They then called 30 min later to tell me they were at a local college and lost. I went to them and led them to my house. We live in a very easy to find development.

Our chief complaint is with our main mattress which seems to be different than the mattress on display which we chose. After setup and trying it there was a huge difference in feel. We purchased a firm model but not a rock. We were told it was like this because of the outdoor temps and would warm up. It never changed except for acquiring 2 large divots where each of us sleep. I began trying to reach customer service within a week after delivery without success. Voice mails were never returned. Thinking it was a mistake in the product we made the 45 min trip to the store (one way) and tested the mattress we supposedly purchased. The two are nothing alike.

I found our salesman and spoke to him and he had a completely different personality. Steve was immediately defensive and dismissive. Stated that first he was only a salesman and couldn't help us. “Call customer service”. I asked to speak with the manager whom was out for “lunch/break”. I told him we had no success getting them to return the call. He said he'd call now on speakerphone. Call went to VM, 30 min later no manager and another call to VM at customer service. I asked him about delivery not happening like he said and the response was, “They are a different company not part of the dump”.

He can't do anything for us but wait for customer service. I have called them many times with never a return call. Three weeks after taking delivery we have large depressions in our mattress and seemed to be stuck with our mattress but smarter about dealing with this company again. I should add that upon our return to the store we were extremely nice and polite. Don't deal with The Dump.

COLLEGEVILLE, PA -- We purchased a couch in May of 2018 and it had some structural problems.In February of 2019 they sent their contractorout to look at it and they said it had a manufacturing defect and needed to be fixed.We waited several months and the parts never came for the couch to be fixed. We contacted the service team several times but never received a response. Frustrated, we filed a lawsuit in small claims court.

We received a response from a manager, Susan, who offered us a store credit and then a refund in order to resolve.We withdraw the lawsuit in good faith that she would honor her word. We've owned the couch for a year and a half at this point and have spent 11 months trying to resolve the issue with it. She said she needed the couch returned to The Dump so I had had my husband take off work to facilitate the return as I am pregnant and have a toddler.

When the pick up van arrived, after my husband had carried all the pieces into living room and taken off work, they had no knowledge of the agreement and refused to take the couch back because of the structural problems we originally reported and because it was not in its original condition. We have owned it 18 months at this point. We tried to contact Susan but received absolutely no response.No one at The Dump is even willing to explain why the refund was not processed. They just say Susan should have handled it and literally hang the phone up on us.

I am now being forced to refile the suit.We are beyond frustrated and honestly a little hurt! We never really had an experience like this. I will now have to go through the process all over again, reluctantly. I guess that's a part of life but I thought that the company would at least contact me to explain that this is what they wanted me to do. After all, I took the time drive to Collegeville and withdraw, I made every effort to resolve and my husband lugged these pieces into our living room and kitchen (where they still sit). Please exercise caution when shopping here. This is not inexpensive furniture ($2000+). There are plenty of places you can shop where you won't be ripped off and treated badly - I wish we had gone to one of them.

IRVING, TEXAS -- We bought furniture from The Dump, the whole story about 90 days same as cash. What a lie! It is a lease program. Our paperwork got mixed up with another purchase that we paid cash for. Took over three hours to get loaded. The first time we had to help employee wrap the furniture. We went back the next day to get the other set. As we were waiting in the truck a manager came to get us and said, “I need you to come inside. There has been a mistake on your paperwork.” We said we went through this yesterday. She said, “Well they made a mistake.”

It took another hour and a half to get it straightened out. This furniture was wrapped so that was good. When they loaded it they put the legs of the chair on the sofa cushion and I asked them to change it to cushion to cushion. When they moved it the guy said it was all good. I asked if they scratched it. He said no. We got home and brought it in the house. When we unwrapped it we were surprised to see that the sofa cushion was marked. The rivets were crooked, the stitching was not straight, there were marks on the sofa and chair. The color was off.

We got to The Dump at 11:15 and made the call at 2:20, we called them and got put on hold for 20+ minutes. We had the manager's number so I called her. She said she would replace the cushion. We were told to call customer service and start a paper trail. So we did and the customer service wanted to send out a repair tech on new furniture? So we followed the lead.

The repair guy came out and said he could fix the seam but you would have 100 holes in the furniture. After talking to customer service they said our only option is to have the tech fix the furniture. I explained to her we did not want repaired furniture. She said we did not give them a call in time? No return and no exchanges. Now they are not returning our calls. So maybe we can shed some light on this. There are many complaints about The Dump online that I wish we researched.

LOMBARD, ILLINOIS -- I bought a dining table brand new out of the warehouse on 2/17/2018. Delivery was set for 2/23/2018. The table arrived at my home with a chunk of wood missing in the center of the table. I denied delivery. 2 hours later I receive a email stating that I purchased the table "as is". My receipt say I purchased a new table. Someone forge my signature on 2/23/18 after I wouldn't accept a damage table. When they returned the table back to The Dump they had the audacity to ask me if I wanted to use my warranty to repair the table. Why would I use my warranty on a brand new table. The table should have came to me damaged free.

I bought a dining table brand new out of the warehouse on 2/17/2018. Delivery was set for 2/23/2018. The table arrived at my home with a chunk of wood missing in the center of the table. I denied delivery. 2 hours later I receive a email staying that I purchased the table "as is". My receipt say I purchased a new table . Some one forge my signature on 2/23/18 after I wouldn't accept a damage table. When they returned the table back too The Dump they had the audacity to ask me if I wanted to use my warranty to repair the table . Why would I use my warranty on a brand new table . The table should have came to me damaged free .

I have been calling every day about the refund of my money. They stated to me that they will would charge me a restocking fee of 15%. There cannot be a restocking fee of 15% because I denied delivery on the table that was damaged to start with. I've been calling trying to get in touch with a manager. They keep hanging up the phone or not coming to the phone at all. The Dump is the worst place ever. The furniture comes damaged and they're only nice to you until you swipe your credit card. I will never shop there again. Whomever forged my signature is going to be in a lot of trouble. I'm filing a lawsuit against The Dump for forgery.

Don't be a fool trust all the reviews that you are reading. True enough everyone's experience is different but I also have a friend that purchase a sofa for thousands of dollars and one year later all the cushions are sagging. Their products are not of good quality. It's a waste of money. They're sneaky. They're conniving and if you read policy it states no returns or no exchanges so people please be careful. Inspect all furniture before they leave.

RICHMOND, VIRGINIA -- Purchased a not so cheap sectional about 5 months ago from the Dump where I live in NJ. In those 5 months my couch has been serviced 5 times and it's a hassle each time. I hope oh have at least a hour just to get a hold of customer service and expect no callbacks. You have to keep calling and demanding them to fix stuff under your warranty.

I had to contact the Better Business Bureau for the latest problem with the couch which they told me they don't have the serial numbers to replace and ship parts. Mind you it's been serviced a couple of times now just for that piece of the sectional. I had to keep calling and asking where my parts were which after a month waiting they responded they didn't have the parts numbers and neither did the manufacturer. Lol. So I threatened immediately to go to social media and contact the local news.

Amazingly right away they were going to replace my piece which I previously asked and was denied seeing it has been serviced so many times and paid a repairman more than that piece was worth. Well the next week I take off work for the delivery. What do you know it's the wrong piece. I call back. They act like they don't understand and after so many phone calls they will reship it. Well today is the day. I called after taking off work. Again they have no record of me calling or a shipment so after they not allow me to talk to a manager (happens frequently apparently the managers are on business calls every time) I ask to be called back.

Still nothing. I contact the Better Business Bureau again and now I have to file against the manufacturer. Lol. So I am in contact with them now. Didn't receive back after they said they would a hour from when I called. It's been 2 hours. DONT SHOP HERE!!!

HOUSTON, TEXAS -- Purchased king size mattress with lift and extended warranty, pad and two (2) latex pillows. Pad given to me at the store, pillows to be delivered with mattress. Delivery people said they don't deliver pillows. The store should have given to me so call to store. They shipped one (1) pillow and was told the other would be shipped when they got shipment in a few days.

Several phone calls later to Customer Service and Sales Manager another pillow arrived, not the same as the other. Called to uncooperative Sales Manager. Tells me they are the same just with a different cover. Not the same at all. So different they would look different in the pillow cases. After 21 days now of dealing with this almost daily I want the pillows returned and a full credit to my account for them. He said he would do this but only after the pillows are returned apparently at my expense or I can drive 50 miles one way to return them. I feel that this is fully their responsibility, arrange for UPS to pick up and at their expense.

DALLAS, TEXAS -- Bought several pieces of furniture, 3 mattresses, bedroom, etc. Some items were delivered. Took smaller pieces with us. Opened nightstand boxes and two were broken. I notified The Dump in writing via their website customer service. No reply. I repeated the process and that time I took a screenshot before submitting. No reply.

I called. They tell me it's been too long for them to do anything about the two damaged items. I explained they never responded to my reports online. They repeated they would not do anything because it had now been too long. They say they never received my correspondence and were not doing anything about the damaged furniture. How convenient. Rip off artists!!! BEWARE! This is NOT an upstanding, honest, dependable furniture store!!!

IRVING, TEXAS -- After purchasing a mattress after checkout we were told that the mattress delivered may be different looking, and feeling. I didn't understand why but this made me skeptical and after thinking about it for couple of days I called to cancel order. They begin to stall, send me to every customer service person that worked there it seems to tell them why I was cancelling.

Day before the order was originally going to be delivered they called to confirm delivery time and we told them we cancelled. They hadn't cancelled order and although I had detail notes of who I spoke with, when and time, they tried applying re-stock fee although it was days before delivery, well within their own rules. I am surprised places like this remain open with such horrible service. Reading other experiences, I am just one of many this has happened to, so save yourself the trouble and frustration, shop anywhere but NOT the Dump(ster).

LOMBARD, ILLINOIS -- This has been the worst experience I have had with purchasing a big dollar item. I purchased a sofa and I thought it looked a little bit odd but I could not put my finger on it. I finally figured out that although the sofa appeared similar to the one I purchased, it was not the exact floor model I purchased. They are not disputing the incorrect merchandise was delivered. They are saying because I signed for them, it is not their problem. I tried to dispute it with them and unfortunately there is nothing else I can do. They have absolutely the worst business practices I have ever seen.

I would suggest that no one do business with this company. They are underhanded. They do not care about the satisfaction and return business of the customer. The only thing they are concerned with is how they can get your money. I am surprised they are still in business.

IRVING TEXAS -- Purchased a bed and dresser in mid September and paid for it. They confirmed before we left the store that the bed was in stock, but the dresser was on order. No problem. The dresser was due in 2 weeks before we needed it. When we go to pick it up? They don't have the bed!! They sold it to someone else EVEN THOUGH WE HAD ALREADY PAID FOR OURS! The icing on the cake? My wife went to get her money back and they made her wait another 20 minutes to confirm we hadn't taken anything! There was no bed to take! Stay away. I would NOT purchase from these people especially if you can't leave with the merchandise the same day.