The Hartford Consumer Reviews - Page 2

TULSA, OKLAHOMA -- Introduced to the Hartford by AARP. When first insured by The Hartford, premiums were low and very competitive. Whenever I had claims they were prompt and their selected auto collision repair was excellent with only one disagreement (broken windshield from hailstorm was not included in the hail damaged body work; ten years ago, I still have a broken window because they wanted a second claim filed.) All other storm and collision damages were promptly and equitably paid without much effort. I rate The Hartford a 4.9 of 5.0 on claims resolution. Premiums however are now just about backbreaking so I am changing insurance companies.

VANCOUVER, WASHINGTON -- In late 2010, I inadvertently backed into and dented the plastic from bumper of another car. The dent was about 5 inches long and maybe 1/2 inch deep. I was at fault. The owner of the car I hit got it repaired to the tune of $770.00. Because I was without insurance at the time, (I am insured now) I was liable for the cost. Rather than contact me, the Hartford sent the claim directly to a debt collector in Florida.

I finally paid off the $770.00 and have the final receipt. If the Hartford treats everyone this way, no contact, then it is no wonder that they have the highest premium rates I have seen. I was seriously thinking about moving all my insurance needs to them, car, house and contents. But, after this experience, I do not even want to drive by any of their offices, much less go to them for insurance.

After a quick review of a recent billing of my homeowner's policy through The Hartford I find out that the yearly policy amount has more than doubled. I am from Ohio and I knew something was up as compared to other policies from other companies. I am also in complete agreement with others who think the AARP is taking a large cut from these insurers. I am now paying in one yearly billing to another company for more insurance coverage than I would have paid through Hartford in one quarter coverage. This is a scam and have even thought of turning them into the BBB.

ATLANTA, GEORGIA -- I work for the world's largest retailer. I got the flu in November but still came to work through the holidays. After New Year I couldn't keep up anymore. I went to the doctor on January 5th,2010. I decided the best thing for me to do was to take a leave of absence since company policy states that after calling out for three consecutive days you must take a leave of absence. I continued to go to the doctor on a weekly basis since I was not getting better with the medicine I was prescribed. I filed a claim for short-term disability with the Hartford.

After five doctor's visits and four different diagnosis codes, my claim was denied. Since then I am still ill, have been to the emergency room, the urgent care center, a new doctor and now to see a specialist. Is the Hartford crazy? What part of my illness do they not get? I've been paying into short-term disability for years and can't get my money now that I need it. There's definitely something wrong with this system and it needs to be corrected. I am filing an appeal and will get a lawyer if need be!

After our rates increased by more than 60% for no reason (no accidents, tickets or claims) we cancelled our policy a month after it renewed as we were researching other insurance companies. Upon cancellation, we were informed our state's law allows them to charge us up to 10% of our policy because we were taking money away from them that they counted on! This "law" was NOT on any of our policies, but they said they mailed us a brochure with our original policy. They refused to negotiate this matter and we've received no help from BBB or the state's insurance board.

My doctor has sent information to The Hartford saying I am to be out of work until I deliver my daughter in January. I have been out of work since 10/17/2008. My ankles are extremely swollen and will not go down. I work with children with disabilities and it requires lifting and standing for long periods of time. The Hartford has been faxed a note stating this and they keep saying they need more information. They have only approved me for the first 21 days and two weeks after that. I am now 8 months pregnant with no money and the nurses at my doctors office aren't calling to update because they say they have given them enough information.

WHITSETT, NORTH CAROLINA -- Thr Hartford denied my short disability claim. They paid me for two weeks and after that nothing. My diagnosis was that I had a "stroke." My left side was not functioning at that time 25%. They thought I should be ready for work after two weeks - totally ridiculous! Not a good company to support. The pain and suffering from this along made it difficult to heal effectively. To worry about your bills being paid while recuperation is taking place is not a good policy.

HARTFORD, CONNECTICUT -- I tried to open a retirement account with this company and was met with resistance and unresponsiveness to basic and general questions about how they do business. They also refused to give me the basic information I needed to adequately compare them to their competition. These problems occurred at all levels of supervisory position. It looks like their fees are much higher than the competition and their service has been poor to say the least. I went elsewhere.‎

I've been out of work since 10/20/2008 with herniated disk, tried "spinal decompression" and it not only made that situation worst it aggravated the neck and shoulder area. Turns out I have Degenerative Disk in most of my back. My disability has been terminated because they say I can still do light work, not sitting or standing for more than 30 min. at a time. My employer won't accept me back with the restriction, also have Fibromyalgia pain. Every time I call the Hartford I get the runaround. Good luck!

OHIO -- I work at Walmart Supercenter in Cambridge OH. I too have been calling the Hartford everyday asking "where is my money?" My doctor had put me on medical leave from 8/23/06 until 01/08/07. They have denied me twice now, stating I have not been disabled beyond my waiting period. I have had a time with these people too and I still haven't received my money. I am a kind of person that does not quit. So they better watch out and pay me my money.