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ThermoSpas

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4.4 out of 5, based on 47 ratings and
51 reviews & complaints.
(855) 912-6134
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ThermoSpas Hot Tub Products, Inc. a division of Jacuzzi Group Worldwide, is a leading provider of custom-built spas for therapy, relaxation and exercise, tailored to customer needs and preferences. We continue to strive day in and day out to ensure that our customers are completely satisfied with their purchase, and continue to enjoy their hot tubs for years to come.
Company Profile
ThermoSpas
10 Research Parkway, Ste 300
Wallingford, CT 06492
1-800-876-0158 (ph)
www.thermospas.com
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StarStarStarStarStarBy -
Rating: 5/51

QUINLAN, TEXAS -- ThermoSpas is a top quality brand and the Atlantis Hot Tub suited our needs. It has a captain's chair and has quite a few jets. It has bubbles too. The tub is worth the money and my wife uses it most of the time. Their customer service is great as well. Their team is very easygoing and they are extremely responsive if I have an issue when I call. I have recommended ThermoSpas to a couple of our neighbors who wanted to get a spa.

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StarStarStarStarStarBy -
Rating: 5/51

EAST STROUDSBURG, PENNSYLVANIA -- We were looking for a hot tub but we had a limited amount of space. I wanted a good name brand because of the cost and I wanted a tub that would fit four people. ThermoSpas has been widely known so I went with them. Their rep called to schedule an appointment. A guy showed up to do his presentation and suggested the Atlantis hot tub. He told us that would be the one that would work best in my area. Then, the delivery of the tub was set up. The guys who came to install it were nice and they did a good job. But I was expecting to have professional installers and not an older man, his wife, and his nephew to come and drop off the $12,000 hot tub.

I'm also annoyed that there is no headrest but I cannot get them for that model. One thing that irked me a bit too was that the salesman did not follow up after it was delivered to see how everything went. I expected him to call and ask how it went or if I had any questions. But I use the tub every day and sometimes multiple times a day. ThermoSpas is one of the best investments I have ever made and I love it!

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StarStarStarStarStarBy -
Rating: 5/51

STATEN ISLAND, NEW YORK -- The company that sold us our last spa went bankrupt. So, when we did our research, we wanted the security of going with an established spa company and the quality of the spa. The Concord Hot Tub from ThermoSpas was the right combination of the number of jets we desired combined with price point and size.

We went with the Platinum Package and it met the footprint of where we were putting it. The spa has 92 jets and it has three pumps. It is a comfortable four-seater but it can fit five. It also has the cover lift assist and it is awesome. However, I would like that the side panels could be put together without screws and that it was more of an interlocking system. But the quality of my tub is first class. The price we paid reflects on the craftsmanship and how it works. It's quiet as advertised too. I looked at the other spas in the market and I couldn't be happier with my tub.

The salesman who came to my house was a nice guy as well. When I needed him for a certain follow-up, he was very helpful. The delivery guys were great too. I also called up technical support with some electrical questions. I was having issues with the first contractors, so I had to figure some things out for him. Everybody was just very helpful. Margaret also called me post-purchase to let me know she is my contact person if I need to order any chemicals or if I have any questions.

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Rating: 5/51

SOUTH EASTON, MASSACHUSETTS -- My experience with ThermoSpas has been terrific. The first time we bought a spa, we got a ThermoSpas. The gentleman who came originally to help us purchase one signed us all up and got everything started. And then the hot tub was constructed and sent to us. The people who brought it were incredibly talented. They even had to carry it up some stairs which they don't normally do. We were a special case, but they were very good, pleasant and professional. They didn't damage any other plants they had to move by and seemed to do it without hurting anything on their bodies, which I found amazing.

The tub we had then was slightly larger than what we have now and had lasted for 12 years until the pipes underneath it froze because it was zero degrees during the winter. We got somebody out and he put a new motor in it. When he turned it on, all the water drained out because the pipes were broken. So, we had to buy a new one. We put it off for a while 'cause there were a lot of things going on. But the deck was so empty without the hot tub there.

We were so impressed with our first hot tub and wanted a bigger one since our two daughters live in the neighborhood and they have friends over. My husband said that we didn't need to get the fancy one and could just get a cheap one but I said no so we got the ThermoSpas Atlantis spa which comfortably seats four or five people. I like it better than the other one. I like the reclining part of the spa so I could lean back. I also got a round thing for my knees which was really nice and two strong pumps where I could direct the pulsing water if I got a sore back or foot. The pumps made them feel better. It has a good timer on it too so it would automatically shut off which reminds us not to spend too much time in the hot tub. But my husband decided that he could just reset the time.

We also like that the cover doesn't fall down as compared to the first tub we had wherein when you folded it up, it went down almost to the bottom of the tub. The new tub has a wonderful and cool mechanism where I just open it up. We use the tub every day and we enjoy it. It has been a good part of our life this summer and we are looking forward to using it this winter. In fact, my husband already has a snow shovel by the back door so we could shovel our path about eight feet to the hot tub. I highly recommend the whole ThermoSpas product, the experience of buying one and dealing with the people who installed it.

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StarStarStarStarStarBy -
Rating: 5/51

STEELE, ALABAMA -- We had just moved to a new house and I wanted to spend on a hot tub that was gonna last and won't have to worry about. I read that ThermoSpas has the ozonator, and they are the best on the market for keeping water clean with lower maintenance. I purchased a Concord tub from them and we love it. I chose this tub because of the size, dimension and the options with the pumps and bubbles. I've owned many hot tubs and we used them every day. The previous ones I have owned were of lesser quality and had less with the therapy and the water options.

The biggest thing for me was their customer service. Everything was perfect through the whole sales pitch when the guy came out and the delivery too. The tub is on the upper-end and it took a little convincing to spend that kind of money on a hot tub. But for us getting in it every day, I knew it was worth the value to get that top of the line qualities of a hot tub.

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Rating: 5/51

MILAN, MICHIGAN -- The ThermoSpas Concord sold me on its construction and the simplicity and convenience of it. It also fits my needs. Their customer service was great. I called them up and they came out and took care of it. I was happy with the cost and so far, the quality's good. It's also nice for relaxation.

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I had a lot of experience with Jacuzzi products and Jacuzzi bought ThermoSpas as a company.
StarStarStarStarStarBy -
Rating: 5/51

UPPER MARLBORO, MARYLAND -- I had a lot of experience with Jacuzzi products and Jacuzzi bought ThermoSpas as a company. I had two types of hot tub from a company called Watkins. And right now, ThermoSpas seems to stay hot longer. And I haven't had a problem yet with the surfaces on my ThermoSpas which on my other two tubs, they would bubble up. Also, the last tub was a foam filled tub which sprung a leak and it cost me quite a bit of money trying to find that leak.

The customer service rep from ThermoSpas who came to our home was an expert. He realized that we knew enough about hot tubs to give us the right points and it was an easy sell for us. We did not feel pressured at all. The model I purchased was the Concord because although it was smaller, it was the right size to replace the one that I had in previously. Plus, it has everything except the bubble jets.

I'm an avid tub user and I use it purely for relaxation every day. So far, the tub's quality has been good and the cost and quality are pretty much on point. It would be nicer though to have the water pillows in every seat position though. But what's different about my ThermoSpas was the little cartridge that I could put into the filter which is called the Thermo-Clean. Overall, my experience with ThermoSpas has been fantastic.

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ThermoSpas has a very good name in the business.
StarStarStarStarStarBy -
Rating: 5/51

WALES, MASSACHUSETTS -- ThermoSpas has a very good name in the business. I owned a HotSprings previously and it worked well for us, but after speaking to a couple of people that owned ThermoSpas and meeting with Tom, the salesman, we decided from other people's recommendations. Tom did a great job as far as going over everything. He explained things in great detail which I appreciated since I'm a very detailed-oriented person. Without even prompting, he covered everything from A to Z. And the delivery team was awesome and on time. They worked very well together as a group and were extremely friendly and outgoing.

I got their Concorde because of the size, the capacity and the seating that it has. But the pillows could be a bit softer. Other than that, I'm very happy with the quality of my hot tub. It has significantly provided me with relief as I suffer from a lot of back and joint pain, as well as relief from stress. My husband also feels so relaxed when he gets out of it. He works very hard as a union carpenter so his work is very physical. The whole experience of being in it is very calming. We live in the words and we have the tub outdoors.

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ThermoSpas is the best in the business and we got it as it was a great way to go.
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Rating: 5/51

SOUTH WINDHAM, CONNECTICUT -- ThermoSpas is the best in the business and we got it as it was a great way to go. Their team was fantastic and was very professional. My house is up on a hill and there was no easy way to get the hot tub up there but when they delivered it, the team did not give up and was determined.

I'm very happy with the spa's quality. It's the most fantastic thing ever and I use it every day. The jets are helping my body a lot because I got a bad back and had two disks replaced in my lower back. Plus, it's crazy cold up here and the heat with the jets helps. It really works and it's the best investment I've made yet. But I should have gotten a stereo with it because it's quiet out there, but it is what it is. I can run speakers outside my cellphone too.

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StarStarStarStarStarBy -
Rating: 5/51

CAPE CORAL, FLORIDA -- I believed in the quality of ThermoSpas' manufacturing and some of the features that they have that many others didn't. We got a Manhattan which has 172 jets, four pumps, a bubbler and some nice lighting to it. The few calls that I had with them were very efficient. They solved the problem quickly so I was very satisfied. The hot tub has only been running for about three weeks but it definitely adds to our backyard entertainment and enjoyment. And so far, the quality has been very good. I would like the price to have it lower though. Other than that, I would tell friends that they should seriously consider Thermospas. It's a good choice.

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