ORLANDO, FLORIDA -- I was fraudulently sold the wrong tickets to a concert by TicketsAtWork because they posted a non-existing seating chart on their website. On April 14th, 2018 I purchased 5 Justin Timberlake concert tickets (January, Atlanta concert) through TicketsAtWork.com using my credit card for $445.00. According to the seating chart that TicketsAtWork posted, all 5 of my tickets were located in front of the stage.
Months later, I still had not received my tickets (even though the company says I did), so on October 20, 2018, I reached out to TicketsAtWork to get them to email me my tickets. They did with no problem. Upon receiving the tickets, since 6 months had passed, I had forgotten where my seats were located, so I pulled up the TicketsAtWork website and they had removed their seating chart for the arena (you can still purchase tickets, just can't reference the seating chart). In order to find the location of my seats, I pulled up a competitor's website and saw a completely different seating chart. According to the competitor's seating chart, my tickets were behind the main stage, not in front like the TicketsAtWork seating chart showed.
I looked back at the screenshots of the TicketsAtWork seating chart (the ones I sent to my friend back in April when deciding which tickets to purchase), and indeed-- TicketsAtWork's seating chart indicated that my seats were in front of the stage when I purchased the tickets. I called the arena and they confirmed that my seats are in fact behind the stage. I also described the seating chart posted by TicketsAtWork to the arena representative, and he confirmed that the seating chart TAW was advertising had not existed for over 5 years since they had redone the arena.
That same day, October 20th, I contacted TicketsAtWork and spoke with a gentleman by the name of Juanlandro (not sure of the exact spelling). He did state that he was the only one working at 1:11pm on Oct. 20th. I explained the situation to him, sent him the screenshots of the seating chart that TAW posted through email, and he said received them and that he would have to get with a manager. He spoke with the manager and the manager said that TAW would have to reach out to their third-party vendor in order to get the best solution and that I would need to call back in three days. I called back in three days, was put on hold for an hour, to be told that they did not have solution yet, but they would contact me when they did have a solution.
A month later (11/21/18), I called TicketsAtWork because I never heard back from them in regards to my situation. The customer service representative said that she would have to speak with her manager. She told me that her manager said they would not refund or exchange the tickets. I told her I needed to speak with her manager. She then told me that according to the stage setup, I would still be able to see the concert even though my tickets were located behind the stage.
I told her that I still needed to speak with her manager. She transferred me to her manager (Amanda) who was incredibly rude. Amanda told me that I would still be able to see the stage and since that was the case, she was not willing to refund me my money or exchange my tickets, and if it were her, personally, she would not be upset because she would still be able to see the stage.
I also told them that I was upset with the fact that they "had a solution" to my situation, and no one ever contacted me like they said they would. She said that the venue is allowed to change their seating chart and I take that risk when I purchase tickets. The venue hasn't changed their seating chart since I purchased the ticket or in over 5 years. This company is not wanting to take responsibly for their actions and wrong-doings.
PENNSYLVANIA -- We booked and paid for a hotel stay in Destin, Florida prior to COVID-19. When we arrived on June 26th, the hotel had a record of our reservation but no payment. After spending several hours of our vacation trying contact TicketsatWork we were unable to resolve the issue and had to pay the hotel directly for our stay.
We continued to contact TicketsatWork and after being placed on hold for hours and hung up on multiple times they said the best they could do was give us a voucher for a future stay. Not one person we spoke with can tell us what happened to the money we paid them in December. They did not pay the hotel and are unwilling to give us our money back. That's theft and now we are looking at having to take legal action against TicketsatWork. I would NEVER recommend anyone use this company due to their shady business practices and awful customer service.
FLORIDA -- I am writing about my experience in relation to Jay-Z and Beyonce tickets that I purchased on May 31, 2018. Someone contacted me on Wednesday August 15, 2018 stating that my seat had to be move from my original purchase of 115 Row 1 Seat 9-10 to section C Row 29 Seat 7-8. I accepted that offer on Wednesday. On Thursday, Friday and Saturday I called several times to check the process of my order. Each time I was informed that they was waiting for their partners to release the tickets.
On Saturday, I stayed on the phone for 32 minutes before someone picked up only to tell me that my tickets still have not been released and it's nothing that can be done at this time but I will have the tickets before the show start. At that time it was 3pm. I never received the tickets. I called back at 5:30 and was on hold for 48 minutes before someone picked up. At 6:18 was informed that my tickets was there but it was 10 people in the QUEUE who was ahead of me before my tickets could be emailed. At 7:38 I received an email that my tickets was transferred, the show started at 7:30.
The tickets that was emailed had my original purchased seating. I was excited because I assumed my seats was now available. I waited in line for 29 minutes, once I made it pass checkpoints, I get to the entrance gate and was told that I had to go to a white tent because my tickets wasn't valid and my seats was moved. I get to the tents which was where the ticket sale window and the line was wrapped around curb. I waiting in that line for 38 minutes before receiving tickets that stated Section 135 Row 42 Seat 10.
I immediately informed them that these was not the tickets I agreed to when I was told my seat was switched. I paid for front row seat. Why am I being placed in row 49? No one had answers for me. I was told that was the tickets that was assigned to me. At this point I flew from Baltimore, Maryland to be told that what I thought I had purchased was a scam. I was scammed out of money and had already missed half of the show. When I finally made it inside the stadium Jay-Z and Beyonce was already on stage. This is unacceptable!!
Horrible customer service. Their confirmation system is so faulty and full of bugs it's infuriating. We spent 2 hours on the phone with various reps and managers. They all insisted that the tickets were attached to the various confirmation emails. No attachments. We live 1 1/2 hours from the venue. We ended up not going because their own website says the tickets must be printed and the follow up ticket email never appeared.
Only AFTER you make the purchase do you get notification that there are no refunds. Each and every representative we spoke to insinuated we were lying or, worse yet, too inept to open an attachment. We had to forward the emails back to them to show that no tickets were attached. They then opened another case number and promised the tickets would appear 30-45 minutes later. None ever appeared. The 3rd manager on the phone after the 4th call refused to refund our money. We ended up having to dispute the charges and have our money returned by the credit card company. Don't use this service.
VIRGINIA -- We used them for a hotel - very basic Holiday Inn Express, 2 rooms, 1 night - the hotel couldn't check us in because the Ticketsatwork.com virtual payment was not going through. We paid Ticketsatwork.com when we booked and we had the confirmation number. The hotel had our reservation but the payment would not process. Ticketsatwork is a third party vendor - they purchased our rooms from Expedia. It wasn't until we were able to determine this and get through to Expedia that this was resolved...4 hours later. The Ticketsatwork.com reps that we spoke with...there were a lot of them over the course of the 4 hours were incompetent and not helpful.
They kept telling me it would be resolved within 30 minutes...horrible experience and I would not recommend them. A $5 savings is not worth the nightmare check-in we had. I understand that there are glitches in the system and human error is always a possibility and had this have been an issue that was resolved within the hour I would let it go but 4 hours is unacceptable.
NEW YORK -- We booked Econo Lodge as advertised on their website. Upon arrival, we realize that Econo Lodge was permanently closed long ago, and a new OYO hotel was there, however, in horrible conditions that we would have never booked. We were not able to cancel or get our money back. One star is too much for TICKETSATWORK. Customer service was laughing at us on the phone and did not give us accurate information. A horrible experience that I wish to nobody.
ORLANDO, FLORIDA -- Ordered 4 NFL tickets on 9/20/19 for 11/3/19 game. It is now 20hrs before the game. The customer service "supervisor" told me that the tickets can arrive up to 1 hr before the event. I guess I should drive 30 min to game, sit in traffic, pay to park and PRAY I get the tickets??? This is a ridiculous way to do business. I have bought 100's of tickets online before. I will never use these people again.
FLORIDA -- TicketsAtWork: Customer Rep. named "Jessica" was an AWFUL person!! She was very rude, unprofessional and argumentative!!! I couldn't get a word edgewise!! She kept talking over me and being sarcastic!! I then mentioned that I'd report her and she replied "I don't care". I will NEVER EVER BOOK anything through TicketsAtWork!! If that's the best they offer for help then I really feel sorry for them. I am doing you all a favor by warning you, DON'T DO IT!!
NY, NEW YORK -- I purchased a hotel room in New Hampshire for 2 night. It was for my family of four. The print said non refundable. It also said additional resort fee of $30. I interpreted as $30 fee if you bring anyone additional. It was $30 per person per night. That equals an additional $120 per night. It went from a slight discount to a price exceeding the hotel price by far. Seems really scammy.
PRATTVILLE, ALABAMA -- Ticketmaster and the venue where Ed Sheeran is playing are offering refunds to his originally scheduled 11/10 show. TicketsatWork refuses to do the refund. If I had bought direct I would not be out 2 tickets. They are capable of getting the refund and for all I know have. These crooks get your money and your refund. DO NOT TRUST THEM.