FLORIDA -- I am writing about my experience in relation to Jay-Z and Beyonce tickets that I purchased on May 31, 2018. Someone contacted me on Wednesday August 15, 2018 stating that my seat had to be move from my original purchase of 115 Row 1 Seat 9-10 to section C Row 29 Seat 7-8. I accepted that offer on Wednesday. On Thursday, Friday and Saturday I called several times to check the process of my order. Each time I was informed that they was waiting for their partners to release the tickets.
On Saturday, I stayed on the phone for 32 minutes before someone picked up only to tell me that my tickets still have not been released and it's nothing that can be done at this time but I will have the tickets before the show start. At that time it was 3pm. I never received the tickets. I called back at 5:30 and was on hold for 48 minutes before someone picked up. At 6:18 was informed that my tickets was there but it was 10 people in the QUEUE who was ahead of me before my tickets could be emailed. At 7:38 I received an email that my tickets was transferred, the show started at 7:30.
The tickets that was emailed had my original purchased seating. I was excited because I assumed my seats was now available. I waited in line for 29 minutes, once I made it pass checkpoints, I get to the entrance gate and was told that I had to go to a white tent because my tickets wasn't valid and my seats was moved. I get to the tents which was where the ticket sale window and the line was wrapped around curb. I waiting in that line for 38 minutes before receiving tickets that stated Section 135 Row 42 Seat 10.
I immediately informed them that these was not the tickets I agreed to when I was told my seat was switched. I paid for front row seat. Why am I being placed in row 49? No one had answers for me. I was told that was the tickets that was assigned to me. At this point I flew from Baltimore, Maryland to be told that what I thought I had purchased was a scam. I was scammed out of money and had already missed half of the show. When I finally made it inside the stadium Jay-Z and Beyonce was already on stage. This is unacceptable!!
VIRGINIA -- We used them for a hotel - very basic Holiday Inn Express, 2 rooms, 1 night - the hotel couldn't check us in because the Ticketsatwork.com virtual payment was not going through. We paid Ticketsatwork.com when we booked and we had the confirmation number. The hotel had our reservation but the payment would not process. Ticketsatwork is a third party vendor - they purchased our rooms from Expedia. It wasn't until we were able to determine this and get through to Expedia that this was resolved...4 hours later. The Ticketsatwork.com reps that we spoke with...there were a lot of them over the course of the 4 hours were incompetent and not helpful.
They kept telling me it would be resolved within 30 minutes...horrible experience and I would not recommend them. A $5 savings is not worth the nightmare check-in we had. I understand that there are glitches in the system and human error is always a possibility and had this have been an issue that was resolved within the hour I would let it go but 4 hours is unacceptable.
ORLANDO, FLORIDA -- I made a reservation this morning and immediately after purchasing realized I made an error. I called to cancel and was told they were not refundable. Customer service representative was argumentative and was talking over me when I was explaining my case. Will never use them again. For the $2 you save it's not worth the effort. Keep the $100, you lost more in the long run.
I recently purchased some tickets for my trip to Orlando this weekend. Unfortunately, one of the people in my group can't make it. I called customer service and explained the situation, their only response was that the tickets were final sale and that was that. I wasn't offered any other solution to my situation. This is the first time I use this site and will be the last.
DETROIT, MICHIGAN -- I purchased tickets to a Lions game in July. Two hours prior to the event I still had not received tickets. I had to place several calls to check on delivery and you will wait long periods of time on hold with customer service. Ultimately, they said nothing they could do, if seller does not release tickets by game time we will just get refund. A very poor and stressful experience on what was supposed to be a gift for a family member. We are done with TicketsatWork!!!
I ordered tickets but found cheaper ones at Undercover Tourist. I called to cancel right away and they wanted to charge me 10 percent cancellation $240. They do not disclose this anywhere in email or on website. Customer Service is a joke. They said, “That is what we charge.” I said, “Well you should disclose that.” I would never do business with them again.
Website was very confusing. When searching for Disney Orlando tickets, resulting search results brought up Disneyland, and I ordered tickets. I did not realize this was not in Orlando and website did not clearly identify as such.
When I called the TicketsAtWork customer service number to confirm how to pick up tickets, I was told then that this was for CA not FL. However purchases are non-refundable and no accommodations were available to reverse the purchase or exchange them, and as tickets were in our name, could not be sold or given to anyone else. An appeal to a manager provided no alternatives. So buyer beware. The website is very confusing. The purchases are not clearly presented and the company does not accommodate correcting when purchases are not what the consumer wanted.
ORLANDO, FLORIDA -- We ordered the Disney tickets with restaurant gift card ($25 restaurant gift card). The regular tickets at Disney website are cheaper than the tickets through TicketsAtWork, but for the restaurant gift cards. We thought we could use the restaurant gift cards at Disney. YOU CANNOT USE THE RESTAURANT GIFT CARDS AT DISNEY. It's for a bunch of restaurants that offer this gift card discount and may or may not be Orlando, so the restaurant gift card useless! Do not purchase from TicketsAtWork, just do through Disney!