Time Warner Cable TV Service Consumer Reviews - Page 2

DEFIANCE, OHIO -- We have been TWC customers for around 8 years. Service was pretty good at first but about a year ago it started getting bad and after complaining at the local office they gave me a phone number to their service dept. I called them several times and they claimed they checked the service via the cable connection and that everything checked out OK. Several years ago when we had problems they sent a technician out who fixed the problem. So I feel service is getting worse. They have the only cable service in this area but I would not recommend them to anyone.

YOUNGSTOWN, OHIO -- My elderly mother's TV cable collapsed due to heavy ice on the Saturday following Thanksgiving. Despite the fact that she placed three calls (all to outsourced workers), no appointment was made with a local technician even though each representative had indicated that she would receive prompt service within 24 hours. I finally spoke to a representative by phone on Monday afternoon, and I was informed that no appointment had been made despite the earlier phone calls.

The representative went on to explain that a technician would not be available until Wednesday morning, even though a live cable wire was lying in the middle of the street. Finally, my mother was able to reach a domestic representative of Time Warner who expressed concern that the severed cable was lying in the middle of a residential area. This representative indicated she would send a technician to the site immediately. My question is, how did such a potentially dangerous situation persists for so long, despite numerous phone calls to company representatives?

EL PASO, TEXAS -- Time Warner might be having dishonest practice, trying to cheat customers in their final bill when they close their account. I returned the modem at TW store on Oct 11 and confirmed that my account was closed. I did not make the full payment for Oct since it's going to be for only 11 days. I was waiting for the final bill, which miraculously did not come.

On beginning of Nov, I received two letters from collection agencies about my delinquent payment. I was concerned and called Time Warner and paid $79.54. Realizing that I have overpaid and called for an explanation. The customer representative got his supervisor to investigate into this.

The supervisor said I was charged until Nov 6. I told him that about closing my account on Oct 11. He then explained there was a computer glitch and I will be receiving a refund check of $68. I told the supervisor about my suspicion about their DISHONEST PRACTICE. He then said he will bring this to the top management. Customers beware: Check your final bill because you might be overcharged.

ROCHESTER, NEW YORK -- I wanted a home phone and thought about getting cable. I already had High Speed Internet so I considered a bundle. First of all, these old HD DVR Scientific Atlantic boxes are the terrible. Mine freezes every single night I go to watch TV. It's annoying and I figure I spend an hour or more a week total trying to get this damn thing to do what it's supposed to do with no problem-but nope, it's always a problem. Already switched a box and have had people look at the lines and every thing was said to be okay-but it wasn't, obviously.

I was promised a newer Samsung HD DVR box but now I'm told they're in high demand but have few to offer. So why was I told I could get one when I signed up? They lied to me from the start and I should have known right there I was getting into a company that doesn't care about their customers but themselves. Making it even worst, as soon as I had service, I noticed right off the bat that I was experiencing the problems I've continue to have today. They supposedly give you 30 days warranty and I should have taken that advantage when I could have.

They charge you a month ahead and so in no time your bill is past due-and I'm suddenly in the hole paying my bills because of Time Warner tacking on 20 plus dollars a month because of being late when technically I'm not late but am by their standards. They say they can work with you on a payment plan but that's ** because when I asked the guy about the plan he said the "plan" is paying the minimum... lol What a LOAD OF **!!!

This is a racket and it's wrong how they're treating people. I can't even cancel services because I can't get anyone on the phone! I just called and now they're saying that there's an unusual wait time so fine, I'll wait it out while on speaker phone.. Four days ago I spent an hour on the phone for nothing - I got hung up on! I want cable but can't deal with this headaches anymore.

I'm so stressed out over this. Just as I catch up and pay the damn bill, I'm already past due from the new month. With Dish Network, I never had these issues, their equipment was wonderful and I was extremely happy with service but decided to try TWC since I already had their High Speed & getting a land line. Biggest mistake I made.

A word of advice, you want Cable-do not go to Time Warner! Go to Dish Network instead! I'm still looking into all these charges I'm paying. My bill started at 154 a month and now I'm trying to figure out why it's been 168 a month (before late fees). Don't do it. They make it easy, you call them up-they're kind but after they got you, you'll not experience any pleasantry after wards. Good luck, wish me lots of it because I'm going to need it.. (still waiting for an operator by the way and I've even walked away for 15 minutes for coffee and to make a sandwich!!!!)

HIGH POINT, NORTH CAROLINA -- It shouldn't be this hard for a cable company to install cable! First of all, when I contacted Time Warner Cable to inquire about digital cable, phone, and internet installation, I asked if I would need a receiver box for every TV in my home. The service representative said all that was required was an amplifier and everything would be set. I made the appointment for installation. I was told to expect someone from 9:30am to 11:00am.

At 11:25 the day of the appointment (Wednesday), I received a call stating that the technician was running behind and would arrive between 12:00 to 12:15pm. He installed the phone and internet services, but then informed me that I needed an amplifier (I already knew this, and would've thought he would, too), but he 'didn't have one on the truck' and would return Thursday to finish the job. He acquired my phone number and said he'd call before he returned. Good customer service would dictate the technician to give priority to any job left incomplete the day before. For this reason, I expected to see him Thursday MORNING.

When it was 4:15 in the afternoon and I still had not seen or heard from the technician, I called to find out if he would arrive soon. The lady I spoke with put me on hold so she could ask him what was going on. When she came back on the line, she said that he was finishing up his last job of the day, then he'd be right over.

He arrived around 5:00pm, amplifier in hand. He went to hook up the amplifier he'd brought, but wouldn't you know it - it DID NOT WORK. He said, "This a brand-new one, right out of the box. I knew I should brought more than one with me. This happens to me all the time." I found myself thinking that if such is the case, why had he arrived unprepared, but I said nothing to the effect. Instead, when he promised he'd 'be back tomorrow', I told him that now that I knew he'd come, I wouldn't call again.

Once again, I sat at home ALL DAY Friday, waiting patiently, but when it was 6:30pm and I still had not received any calls and he wasn't there, I decided I had been patient enough. I called to find out what was going on. I was informed by customer service that the technician was finished working for the day, but the representative put me on hold to call him. When she came back on the line, she apologized and said that the technician had not turned in the work order, so they had no record that my cable installation remained incomplete, and that the equipment warehouse had already closed for the day.

I wasn't too happy about that, but I didn't want to take my frustration out on the rep, so I agreed to wait until this morning (Saturday) for installation to be done. The technician who arrived this morning was a different guy (which I must say pleased me). He installed the amplifier, gave me an instructional book for the DVR, and was on his way before I could check the other televisions to be sure everything was working as it should.

I cannot believe I have to report this, but it turns out the lady who said I only needed an amplifier was wrong! I DO need a receiver for each additional TV, and this would wind up costing me an additional $22.50 per month than I was originally set to pay!! I will be calling Time Warner Cable on Monday to see what needs to be done, but for now, consider yourselves warned.. and as for me, the saga continues.

FULLERTON, CALIFORNIA -- Here is a log of the events that have transpired in the past week with Time Warner Cable Company in Southern California, my neighbor, and myself. On June 21 I turned 28. I decided for a birthday gift I would purchase a TiVO Series 3 DVR with HD. I thought how I will be able to use this when we get home since I did not have the cable card for it. I know the Motorola DVR box provided by the cable company did have a multi-cast cable card, or m-card for short.

I called 888-TW-CABLE on 6/21 09:49 PM. I asked the rep if I could take the card out of the old box and put it in my TiVo HD. He said it was not a problem. I removed the card out of the old box and put it in my new box. It was only receiving channels 2-13 in SD and HD. He sent a signal to my box a couple of times and it is all working. I thanked him for his time and went on to setting up the TiVo and setting up the programs I wanted to record.

On Friday, June 27, I decided to take the old cable box to the Time Warner Cable Store located at 1565 S. Harbor Blvd in Fullerton. After waiting in line I was helped by ** to return my equipment. As he was scanning it in I informed him that this box doesn't have an m-card since I am using it in my TiVo. He gave me this blank look and told me that the equipment is damaged. I told him that is what the phone rep told me I could do and it's not damaged, the card is working fine in my TiVo.

After some back and forth he went to get his supervisor, **. I explained the situation again to her and she told me the equipment is now damaged since I am not supposed to remove the card from the box. Since the card and the box are linked to each other if one is removed it causes both to stop working. Her exact words were, "Once you remove the card from the box both the card and box self destruct." I explained to her again that the card is still working fine in my TiVo and I have been recording shows with it.

If it was not supposed to work why did the phone rep activate it? She said as of right now the equipment is considered damaged and I will have to wait until Monday while they investigate. In the meantime while I have been talking, ** took that opportunity to deactivate the card I was using in my TiVo. They informed me I need to bring back the old card and they will issue me a new card. They took the equipment away, the receipt I already signed, and wouldn't issue me a proper card until I brought the old card back. I was so upset at this whole ordeal I was shaking while I was driving home. I got the card out of my TiVo and before I went back to that Time Warner Cable Store I made a copy of all the information on the M-Card.

As I was driving back some things didn't add up. If the mere act of removing something, that itself is designed to be modular, destroys the card and the equipment it came from then why was the card still working? If I was never supposed to do this and they feel that there was some miscommunication then why did the phone rep never ask me where did I get the card from or stop me and say you can't remove the card from the old box? That one is a puzzler since ** at the Time Warner Cable Store said you can purchase these M-Cards anywhere including Circuit City. I think it would be important to make sure that the cards are set up properly.

Finally my last question to them was, well now that I brought the card back can we hook it up to see if it is damaged? Their reply was absolutely not. They have to send it back to the warehouse. I asked them again and they refused to test the equipment right then and there to see how damaged it actually is. It seems like that would be something you would want to do to prove to the customer that is actually damaged instead of you saying it was damaged without proving it to me.

Well I did get my new card and the only difference? The old card had a red label; this one had a blue label. The old card worked fine in my TiVo. The blue one only gets me channels 2-13 even after getting a signal sent to my box for activation.

So it doesn't stop here. Remember I mentioned my neighbor earlier? Well she showed up at the same Time Warner Cable Store. Apparently the technician that came out to install her m-card in her TiVo didn't feel it was important. He left before setting it up and when he took off in a hurry he left the wrong card, it was a single cast card. That is why she was there, to get the m-card. Well they refused her to give her a new card; she had to fight to get one even though it was their fault. So she gets an m-card out of them eventually and takes it home. Guess what, she is getting only channels 2-13 as well.

Here is where it gets even worse. The instructions she got with the cable card tell her to call this number to activate the card, the same TW Number everyone calls. So I call for her and speak to another rep. He doesn't understand what a cable card is. He doesn't understand that I am supposed to be calling this number to get it activated. Instead of asking someone what I am talking about he basically blows it off and says the tech will be there tomorrow.

That night I went home after dinner and called Time Warner myself and told them I received a cable card I want to use in my TiVo and I am only getting channels 2-13. She tried to convince me it was a problem with my remote control. I flat out told her that she needs to activate my m-card and I have the numbers she needs. She just humored me taking the numbers. "OK, can I get those numbers now?" Which ones do you need first? "It doesn't matter".

So I just started to read numbers off to her not really telling her what set I was reading from. She told me that it will be ready in 2-3 minutes; her supervisor just sent the signal to the box. Well I waited an hour and what a surprise still no channels. I took the m-card back to the store this morning and ** is still there, does he ever go home? I told him the card doesn't work and it's only getting channels 2-13. He said there is nothing he could do except schedule a technician to come out to configure it.

I told him my neighbor has a tech coming out for the same exact thing later that day between 1-5 and if he could stop by. He said it was up to tech. He didn't bother calling the dispatcher to find out if it is OK or check my neighbors schedule or anything. He said it is up to him and he made an appointment for Monday just in case.

It seems all Time Warner Cable SoCal wants to do is lie, deceive, and extort. I already filed a complaint with the FCC since they are not allowing me to use the m-card in my TiVo. Next I will be calling the Office of the President - Customer Care Advocate on Monday to voice my complaint. Depending what the Time Warner Cable Retail Store office says on Monday after their little investigation I may contact agencies such as BBB, FTC, and possibly a follow up with the FCC.

SAN DIEGO, CALIFORNIA -- I have had Time Warner cable for my TV for 30 yrs. All has been well until I found out that analog TV is going to be a thing of the past next year, so I decided to move up to HD wide screen TV which brought on having to get a box from TW. It took 3 boxes and a few visits from their techs to get it all working right.

The 1st couple guys that came out because I called with a problem told me it must be something with my cable in the attic, like a mouse may have chewed a cable, I found that hard to believe. They did replace a few cables that they could reach and left. I continued to have a problem, so before I called them again I went to Home Depot and bought a long cable and ran it through my house and hooked it up to their outside cable before it came in my house, still had the problem which they called tiling.

I called them back to come out, they said that was a smart thing I did!! Then they finally admitted it was their problem and fixed it in a street box of theirs. I was happy it was over. Well not yet, that problem was fixed, but then I decided to add a HD TV to my bedroom. This is where I find that they are all idiots!! I had gone through 4 or 5 boxes in a about 6 weeks all of which would freeze up and I would have to reboot the boxes which takes maybe 15 minutes to do. The last box I have is the best I have had. I only have to reboot maybe 1 or 2 times a week, but past boxes would have to be rebooted everyday.

I had 1 tech from TW that told me it is a software problem they have and they are working on it. He was going into a meeting the next day and wanted to know if he could use my name. I said for sure. I got a call from someone high up in the company and when I told him the tech told me they were working on this problem this guy said not true, they have no problems with this box.

If I only could get them to admit the problem and at least tell me when they might have it fixed this would be good for me!! There has to be many people having the same problem I am and don't know where to complain, or maybe they are all going to dish. Which is my next option although it has downfalls also.

I just want what I pay for every month, which I pay a lot for! I really don't like the cable companies having a monopoly on my area. I should be able to choose my cable company. If I could find others in my area with the same problems maybe in numbers we could shakeup Time Warner into doing something toward giving us our monies worth, that's all I want!

NEW YORK, NEW YORK -- Documented below is a log of my 2+ week saga to have Time Warner fix my phone and internet service. Over the years I have encountered both good and bad customer service, but I can honestly say that this is the worst customer service I've ever experienced. I finally decided to cancel my service after the latest interaction today and have signed up for phone and internet service from Verizon and TV through a company called NuVisions.

I did not want to switch service, but I made the decision that I could no longer give my business to Time Warner if this is how they were going to treat their customers! I would discourage anyone else from buying their services as well, and I don't think you will if you take the time to read what I went through.

Time Warner Issues: I first noticed problem with the phone service. My voice was cutting in and out intermittently. The problem was not happening that frequently and I believed the problem was related to my phone. After a period of time, and looking for a new phone, I realized that I was having the same issue on multiple phones and that it must be a service issue, not a phone issue.

Thursday, 8/17/06 - My first of what would be many calls to customer service. I called to tell them I was having a problem with my service. They took diagnostics and said that they would send it to the tech guys for analysis. They then told me I would be contacted with 48 hours with the results.

Tuesday, 8/22/06 - After never being contacted by Time Warner (despite it being over 100 hours since I last called), I called customer service again. The operator tells me I have a definite problem with my line and that they need to schedule an appt. The earliest appt. is Sat, 8/26 for between 10 and 2. I take that appt because I have no choice, even though I don't want to wait 4 days for the problem to be fixed.

Saturday, 8/26/06 - I wait around for the tech until 1:50. At this time I call Time Warner to verify the tech is still coming. The cs rep says that he is still scheduled and will arrive shortly. Around 4:00 I call back, the tech not having shown up, and am informed my appt. has been cancelled because I didn't answer my phone. The tech apparently called me at 3:50, almost 2 hours after the scheduled window. This despite the fact that I had been in my apartment waiting ALL DAY.

It also never occurred to the tech that he might not be able to call me, even though he was coming out to FIX MY PHONE! I am told by the cs rep that I must re-schedule and the next available appt. is Tuesday. I ask to speak to a supervisor and am placed on hold. 15 minutes later the phone system hangs up on me.

I call back and ask to speak to a supervisor again. I also ask the cs rep "have you had other customers complain about getting hung up on after waiting on hold for a long time." Her reply was simply "oh yes". I am put on hold again for a supervisor. About 10 minutes later I get a supervisor on the phone and she asks if she can call me back on my cell because the phone is cutting out (duh, that's why I'm calling), so I give her my phone number. As she's hanging up, she says "I'll call you right back".

Approximately 2 hours later she finally calls my cell phone and explains that her supervisor came to her desk and then she forgot about it. She first tells me Tuesday is the earliest appt and then after I explain that I do not want to wait that long she makes an appt for the next day, Sunday between 10-2.

Sunday, 8/27/06 - Tech shows up around 12:30. He takes diagnostics on the line and tells me that I have a high amount of noise on the line. He checks the signal outside my apartment and says that the problem is not in my apartment but on my whole floor. He says that they will need to come replace the equipment, but the earliest they can come out is Tuesday. I ask if someone can call me on Tuesday after it is repaired to check that my service is functioning normally, and he tells me that it is not possible and that I will have to call customer service to validate the work has been done.

Tuesday, 8/29/06 - I still experience the same problems the entire day.

Wednesday, 8/30/06 - I call customer service and they tell me the work had been completed yesterday. I tell them it has not fixed my issue and they tell me I will need to have another tech come out to fix the problem. I tell them I need an appointment asap. They try to schedule an appt for several days later (I can't remember when) and I again ask to speak to a supervisor. The supervisor makes an appt for the following day, between 8 and 12. She also tells me that they are opening a client relations case (something that happens when a customer calls a lot) and someone from that dept should call me. I NEVER receive a call from anyone in the client relations department.

Thursday, 8/31/06 - Tech shows up at 12:30, which is 30 minutes after the scheduled window. He takes diagnostics and says everything looks fine. I tell him to try my phone if he thinks everything is working fine. He tries to use my phone and there is no dial tone. I tell him that's one of the issues, and if he just unplugs the modem and plugs it back in it'll work again. He does and it works. He decides to replace the modem. After switching in the new modem, the new one does not come online.

After a few minutes he calls someone on his two way radio and the operator yells at him that the system is being upgraded and tells him to LEAVE. The tech tells me he must leave but that he is sure my problem will be fixed when the modem comes online. I tell him I am not happy that he is leaving because he has not verified my problem is fixed. I ask for his name ** and ask if he can call me later to verify that my problem is fixed and I give him a piece of paper with my name and cell phone number. He says sure, he will call me. He never calls. Meanwhile, I am now left without internet and phone service while the modem is off.

At 3:30 my internet service comes back, but not the phone. At 5:00 my phone service comes back, but I'm still having the same exact problems. At 5:30 I call customer service for help. She runs the same basic diagnostics that have been run each time I call. She asks me to reset my modem and tells me to call 611 to get the phone department directly if it's not fixed after the reset (since the reset is going to drop our phone call).

The reset did not fix the problem. At 6:00, I call 611. The cs rep tells me to unplug the internet connection from my router and plug it directly into my pc because he claims the router is causing interference with the phone. He then instructs me to reset the modem and says he will call me back in 15 minutes to verify the voice quality. This was at 6:08 p.m.

At 6:25 the cs rep calls back and hears that the problem is not fixed. He tells me I need an appt for a tech to come out. I tell him I want someone that can fix my problem since I wasn't able to get it fixed the first 3 visits. He tells me the best he can do is have a client relations person call me the next day. I ask to speak to a supervisor.

After 20 minutes on hold I get a supervisor. She tells me that I really need to have someone come out to check the wiring. She cannot make an appt at that time because she is having a problem with her computer. She confirms my cell phone number and tells me she'll call me back shortly. I ask for her name **. She calls me back after 1 minute to tell me that she can't make the appt tonight because the computer problems but that she'll call me tomorrow morning by 9:00 a.m. for an appt that day. ** never calls me.

Friday, 9/01/06 - 10:35: ** has not called to schedule an appt. I call 611 and get a cs rep. I explain that I need an appt. for today. He makes me an appt for Monday (Labor day) from 8 - 12 a.m. and tells me he will try to get an earlier appt. I ask for an advanced tech, someone that can fix my problem because the other techs could not, and he tells me this person is called a foreman at Time Warner.

He indicates it would take longer to get an appt. with a foreman and advises I take the appt. for Monday. He also says he will send the diagnostics from the phone call with him to IT to analyze because he could definitely hear my voice breaking up repeatedly. He says that IT may do some things to fix it and that I should give it 48 business hours (till end of day Wednesday since this is a holiday weekend) and let them know if it is not fixed at that time. He also tells me he will ask client relations to give me a call. The call ends at 11:02. 12:00: I call Verizon and sign up for their phone and internet service. I'm done with Time Warner.

SYRACUSE/BUFFALO/NYC, NEW YORK -- I have been a Time Warner customer for almost one year. I have had every problem under the sun. Could not get the weather channel for the 1st 3 weeks. DVR records nothing but black or a message that says this "channel is unavailable at this time." Tuning to channels that just black out. I have also been recently charged $3.94 per month for a modem that was to be included in my package price. Apparently, this has begun a class action lawsuit against this deceitful communications company.

I also subscribe to NHL center ice. Not only do I experience the above issues with this service as well but Time Warner has found a new way to (in my opinion) rip people off. Services that are paid for in advance are not being delivered. I live in upstate NY. I am 6 hours form Buffalo, 8 or more hours from NYC, and my closest NHL team is 1.5 hours away in Ottawa Ontario, Canada.

On Tuesday March 26 2013, Buffalo Sabers at Tampa Bay Lightning. Even if this game were in Buffalo, I would not drive 6 hours to see this game live. This game was in Tampa Florida over 1300 mile away from my home. The center Ice channel said this game was "required to be blacked out in my local market area." Maybe this part is true but I don't think that's how blackouts work.

All that week the NHL center ice channels were not working in the day. There were no game replays between 3/26 and 3/30/13. Replays are part of the agreement for center ice. Also missing was the Statistics channel for NHL (also part of the deal). Time Warner could not and would not offer an explanation to this. Then it got much worse.

On Saturday March 30th, Center Ice seemed to work OK until game time. The 10:30pm (eastern) game between the Phoenix Coyotes and San Jose Sharks was not on. Instead I got the same message that the game was "required to be blacked out in my local market area." This game was in San Jose California which is about 3000+ miles from me. If this required blackout were the case I would not get any games. This game was not on the HD channel 1119 or the standard Def channel 1122. Both had this message.

I called tech support and the tech said they are getting lots of calls about this and working to remedy this. This was at 11:23 pm on 3/30/13. The next day I was looking for this games replay and could not find it. On the channel where the live game and replays were supposed to be I found the same message at 11am on 3/31/13 (required to be blacked out in my local market area). This was a replay of the previous nights game. Replay blacked out? But it gets worse.

Later that day, (Sun. 3/31/13 At 6pm) I tried to watch the Los Angeles Kings at the Dallas Stars. Again, this game is thousands of miles from my market area. I got the same message regarding my "local market area". I called tech support. While waiting on hold, I checked for this game on the SD channel 1122 and it was on their in Standard Def. Why does the HD channel say "required to be blacked out". Is time Warner lying to customers and used blackout restrictions that don't apply to games.

I spent over an hour on the line again. The tech was trying to find out why this was happening. He attributed it to the fact that Time Warner uses the same channels (1112 through 1134) for both NHL center ice and MLB baseball. The tech went on to say that I am "probably going to run in to this issue a lot now that baseball is starting, especially on the HD channels."

Prepaid Hockey preempted by MLB is not what NHL center ice customers pay for. I believe the messages about "local market area" are false statements. These blackouts or not because of FCC or NHL Rules but due to Time Warner's Unwillingness or Technical inability to assign separate channels for Mlb and NHL. Direct TV does have separate channels. Is time Warner using FCC and NHL blackout rules to mask this problem that is obviously within their system.

In my opinion this is not only blaming the FCC and/or NHL but an abuse of these blackout restrictions. It is also my opinion that this is another method time Warner uses to rip off unsuspecting Hockey consumers. All subscribers paid in advance for NHL center Ice and press releases about the agreements for this year state that it includes same day replays and that it runs from 1/19/13 to 4/27/13.

Today is April first yet I have already had NHL games (both HD and sd) have been blocked or preempted by Mlb baseballs package. This morning I turned to the NHL channels and see that there is no hockey schedule as usually but the Mlb schedule is there instead. This caused me to form the opinion that Time Warner already got the Money from Hockey fans and now the need to get MLB subscribers money at the expense of the NHL subscribers. Many have paid for this and expect hockey until 4/27.

To broadcast games on SD channels and black out the same game on HD under the guise of "Blackout restrictions" should be criminal (and it may be). After the call to tech support yesterday, I requested to be transferred to cancellations department. As I explained my concerns about this, the representative tried to use these same lies to "make me go away". When the representative realized I had researched the accurate info and would not buy his explanations, it got quiet and then the representative hung up. I called back two more times to the same department and again was hung up on both times.

I call last week regarding this issue, I was actually told (in a very snotty tone) is because of FCC rules. I believe that is false. In my research I discovered that time Warner had or has a lawsuit against them regarding Illegal modem charges. I too have had these charges even though my agreement was to include this in the monthly fee. Hopefully someone looks into this and files another class action suit against time Warner for this deceitful business practices regarding sports packages.

I have even contacted the Office of the President (on numerous occasions) where a representative there also lied to me and was extremely argumentative. I will not be going through this for the full price of the package next year. I will most likely switch to Direct TV as there are no other cable providers available due to time warrens monopoly on my area. It is obvious to me Time Warner is not interested in fixing the issues. I will be taking this up through other avenues as I have given time Warner a year and never had anything resolved.

Anyone else having these problems (and I am sure they are) can file a complaint a FCC.gov/complaints. There is also a similar complaint line for the federal trade commission. I would also encourage letters or other communique directly to the National Hockey League offices. They may be interested to know what time Warner is doing to hockey fans to accommodation Mlb. They may have issue with the way the product is being mishandled by Time Warner. ** is the attorney that was involved in the other class action lawsuit against Time Warner. I wonder if he would be interested to look in to this. For others with this issue, ** office is on Avenue of the Americas In NYC.

ARLINGTON, TEXAS -- On August 02, 2011 my apartment caught on fire in which destroyed everything I owned including Time Warner Cable Equipment. Thank God I did have renters insurance. So in the month of September I finally was able to find a place to live in which I was very excited to do, because of the places I had to live because of the fire. I called Time Warner Cable to have my services transferred and to pay the balance due on my account. I relied completely on Time Warner Cable to be able to give me the balance owed on my account simply because all the bill that I had was destroyed in the fire.

The agent that took my call told me that all I owed was $50.00 dollars, so that is what I paid. We then was able to set up an appointment to have my services connected. My services was connected on September 8, 2011. After 2 whole months had passed I received a call from ** in the collection department saying that my service will be disconnected tomorrow if I fail to set up payment arrangement with her now. I explained to her that I was not aware of such a balance due and that there is no way that I could make a payment because I just paid my bill for Time Warner Cable of $303.00 two days prior.

I immediately became ill because I work from my home and I have to have internet and my phone service to do so. While we was talking she disconnected my service. I started crying uncontrollable. I couldn't breathe. She told me to calm down. I had so much pressure on me through this lady ** that I had no choice to give her dates out of my state of confusion on when I could pay this bill. She said that I had to pay the bill before the month is out.

I paid the first payment, so when the second due date came which was 2 weeks later, I called Timer Warner Cable because I couldn't meet that deadline in such short notice. I was advised that I didn't have to make a payment today but I needed to make a payment the following Wednesday to avoid disconnect. I trusted the agent again. So my time came to clock in for work and about 30 minutes toward the end of my shift Time Warner Cable disconnected my cable, internet and phone services.

After paying my the bill with borrowed money my services was reconnected all to be disconnected again by ** because I advised her after she phoned me, that I no longer needed her services and that I was going to make a formal complaint against her and everyone else who provided me with false information and downright lousy service. I then had to call Time Warner Cable again to find out why ** did this. The supervisor said that she did not understand why my service was disconnected. I kept on stressing to her that ** did it. She eventually was able to reconnect my services. I wish that I could get another provider but unfortunately they are the only company in my area.