TiVo Consumer Reviews - Page 2

JERSEY CITY, NEW JERSEY -- I purchased DVR F481 in December 2009. I upgraded to DVR 45C8 in November 2009 but failed to cancel the old service because it wasn't clearly apparent to me that upgrading to a new device would mean to cancel service on the old. I discarded DVR F481. Then in 2011, I upgraded again to DVR 7D92 and discarded DVR 45C8. Again not realizing that I needed to cancel the old service. So as of today, I have paid TIVO close to $1,330.56 in service fees of old devices that were discarded. Yes, you have a policy to call to cancel, I understand that now, however it is not a logical process nor did any of the written material stress this point.

From a customer service perspective, TIVO should have offered me either to credit my account or reimburse me the service fees, but you have refused. I also found many other former customers complain about this practice. Some even called to cancel old devices but the cancellation didn't go through and they were subsequently charged for months of service. That says to me that TIVO is OK with making sure people keep paying them for service that they can't even use. Beware.

STRATFORD, CONNECTICUT -- We called to cancel service and they said we can continue service for $1.99 per month, so my wife said OK since we will be moving and might use our box again. A few days later, a charge for $200 shows up on our debit card. We called to get it reversed and they said "yeah, sure, sorry about that". That was 2 months ago and they still have not refunded our money. We call every few days to complain and they tell us the payment is stuck at 'the bank'. For 2 months. They are obviously lying. They are thieves, nothing more.

ALVISO, CALIFORNIA -- First off let me say that I really liked my Tivo service and I didn't have many complaints other than just normal hiccups from time to time, but overall very satisfied. However my roommate who actually owned the box just moved out and so I wanted to cancel the service. Should be a snap, right? Nope. Can't do it online, you must call them to cancel.

And wouldn't you know, you can only cancel between 8 and 5. (Not exactly 8-5, but close to normal business hours) I had the feeling that they were just trying to make it difficult to cancel thinking that if I was trying to do this a day or two before my bill was due, they'd push me over into the new month before I got around to it. Just ** me off. Now maybe it's just a way to save money and only have one or two shifts of operators, but I have no idea why I can't cancel online. I think I'm probably annoyed/angry enough that while I was considering getting my own Tivo box and a new subscription there is no way in hell I will now.

I've been a loyal member for 4 years and when I moved I decided to go with another service provider. I called TiVo to cancel my service and after stating that I just wanted to cancel my service and not go through the "oh please stay with us" song and dance, the service representative became frustrated with me and put me on hold to complete the transaction. Finally after waiting some time she came back with an order # and was clearly angry with our previous interaction.

Does anyone know if the service reps are accountable in some kind of way for accounts that are canceled... for example they lose a portion of their pay if they can't talk a customer into staying? Anyway, I thanked her and again she was very unhappy. As far as I know my service has been cancelled... Bottom line - this was a very simple request that was handled poorly by customer service.

Get DVR from your cable company!!! My family got TiVo a year ago and it broke RIGHT before the warranty ended. Then we ordered a new one after the warranty expired and we had to pay for it. The new one was broken also so we returned it, but we forgot to take these things called cable cards out that you have to pay for to get cable for your TiVo. When we got our new TiVo and the cable cards back it still didn't work. It's just a huge pain, I memorized the TiVo help line phone number, I've called so many times. Just get DVR.

My first mistake was purchasing a Humax TIVO/Video recorder combo a few years back, my second mistake was purchasing the lifetime subscription. All in all my initial investment was about $800.00 for both. About 6 months later the DVR started freezing up, which required unplugging the unit and resetting it. I researched the issue and found it was a common problem with this unit. I contacted Tivo and was told I could replace the unit with another, but it would use up the one transfer that I was allowed on my lifetime subscription.

Since the reviews on the unit weren't very good I decided to live with the unit I had instead of risking another lemon then I would lose my lifetime subscription. I figured down the road I would purchase a better unit... well here we are. The machine gave out altogether so I purchased a series 2 unit and went to transfer my subscription only to be told I would not be allowed to do so because it has to be the exact model machine I already had... problem is that model is now obsolete. They would be more than glad to sell me another 400.00 lifetime subscription.

TIVOs lifetime service is a rip off!!! Because every few years they will obsolete the current model and you will have nothing to transfer... then it gets better... It's a 200.00 transfer charge. This company is crap!!! Save your money and get a DVR from your cable provider. Customer service is a joke... all they have is excuses for this and for that... I will never deal with them again, I understand now why HHGregg doesn't sell them!!

I do not usually bother when a message comes up saying the channel lineup has changed, but today one of the channels I regularly record was deleted from the guide. I checked my cable box and the channel was still available.
I called TV and the best they could do was say it would take 5 to 7 days to add it again. This means I miss a great deal of programming. What is the purpose of TV if I cannot record anything? Also, programs have started to freeze when playing. I was happy to find out that TV would exchange my box for a new one - great!! But apparently "exchange" means it will actually cost me $149 for a new box - am I missing something?

TiVo has always been there when I needed them, they have a phenomenal service. They have a reasonable contract, and only want what was promised. They don't have ridiculous Early Term Fee's, and every time I call, they remind me why I've been a customer for over 9 years. I will never waste my money renting a wannabe digital VCR the cable companies call a DVR. I truly believe TiVo is the google of television, it has revolutionized the way I watch TV.

ALVISO, CALIFORNIA -- I prepaid for a years worth of service and TV continued to bill my credit card for a years monthly fee! When I requested a refund for this double billing, my request was denied. Not only were the customer service people not helpful - they were incredibly rude.

These TV service reps have an incentive to do anything they can to force you to add services. I had a representative add one year prepaid service to an old inactive TV that was on my account without telling me. Then when I realized that I was got an extra charge on my credit card, I tried to get a refund and they would not refund even though they acknowledged that the TV was not active and was not calling in for program info. They repeatedly lied to me.