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T-Mobile Review

, Editor | Updated November 12, 2018
My3cents Rating: 3.6/5.0

T-Mobile is a cell phone provider that offers voice, messaging, and data services through its network. It is the third largest wireless network in the United State and has more than 65 million customers.

Among consumers, T-Mobile plans are well known for their low costs and high data caps. T-Mobile family plans have also proven popular, letting large families save a lot of money by bundling their cell phone service together.

T-Mobile coverage is strong across the country, making it a good choice for the majority of Americans. If you like bonuses, T-Mobile is a good phone carrier to use. The company regularly gives special benefits to its customers. For example, T-Mobile subscribers can get free access to Netflix on their phones, TVs, and tablets.

If you want to know more about this popular wireless network, read on the see our full T-Mobile review for 2018.

We maintain strict standards of editorial integrity when writing our guides & reviews to help you make decisions with confidence. To help support our site, some of the products we highlight are from our partners and we may receive compensation when you visit their sites.

T-Mobile Plans and Cost

Most cell phone companies have a huge variety of plans and it can be very difficult to wrap your head around the nuances of each one. T-Mobile plans are very easy to understand. In fact, there’s really only one T-Mobile plan to explain with a few add-ons to consider.

T-Mobile Plans

T-Mobile’s flagship plan is its unlimited plan. You get unlimited talk, text, and data. No caps or limits to worry about. The only caveat is that once you use 50GB of data in a month (a huge amount for anyone but the most aggressive users), your internet access may be slowed down.

You can even use your unlimited texting and data when you’re abroad.

T-Mobile plans for seniors have the exact same features as the standard T-Mobile unlimited data plan, just at a lower cost.

T-Mobile One Plus is an add-on service that you can sign up for if you want to get more out of your phone plan.

T-Mobile One Plus offers the same features as the unlimited plan, with the following additions:

  • HD Streaming on your phone
  • 20GB of mobile hotspot data at 4G speeds for your laptop and tablet (unlimited 3G data)
  • Double the speed when you’re abroad
  • Free in-flight WiFi through Gogo WiFi
  • Voicemail to text transcription
  • Name ID for unknown callers

T-Mobile Costs

T-Mobile does its best to keep costs down. You can get the best deal when you bundle your service with other peoples’ service.

Number of lines Cost per line Total cost
1 $70 / month $70 / month
2 $60 / month $120 / month
3 $40 / month $120 / month
4 $35 / month $140 / month

Adding T-Mobile One Plus service costs $15 per line per month for each line unless you’re adding One Plus to every line on your 2+ person plan. In that scenario, the cost is just $10 per month.

Our Review: The Deep Dive

T-Mobile is a great, low-cost phone carrier that nearly everyone should consider.

T-Mobile Features

T-Mobile’s best feature is its unlimited data plan. Your data is truly unlimited. Even if you hit the 50GB prioritization cap, you can continue to use data, albeit at lower speeds. You’ll never be blocked from accessing the internet. T-Mobile add-ons like T-Mobile One Plus just add more benefits and T-Mobile deals like free Netflix just make the deal even sweet.

T-Mobile Coverage

T-Mobile’s coverage has improved significantly in the past few years. You can get great 4G service nearly anywhere in the United States. The company’s website even features a coverage map you can view to see where you’ll be covered.

T-Mobile Customer Service

T-Mobile’s customer service is known for being responsive and easy to work with. You’ll have little trouble getting help with a phone call or a tweet.

Cancelling T-Mobile

If for some reason, you want to cancel T-Mobile, it’s easy enough to do. Simply call T-Mobile’s support phone line or visit your local T-Mobile store. You don’t have to worry about high-pressure tactics to keep you subscribed.

T-Mobile Reviews

T-Mobile’s reviews from other reviewers, such as the Better Business Bureau and Yelp, are good. You’ll be hard-pressed to find someone who doesn’t like the company’s coverage or customer service.

Benefits: Truly unlimited phone plan that just gets cheaper as you add more people to your contract. Get regular freebies for being a customer.

Drawbacks: Service is expensive for people who don’t bundle service with friends or family.

The Bottom Line: T-Mobile provides great phone service and truly unlimited data. If you use your phone on a regular basis, it’s hard to go wrong with T-Mobile.

Consumer Reviews

Posted on 06/20/2018

T-Mobile was recently fined by the FCC 50 million for making phones ring in areas where they had no service. T-Mobile has the worst customer service in the industry and initial calls are routed to agents overseas. Those customer care agents lack good communication skills and repeat what they're told to say by rote. T-Mobile's coverage map is misleading and I know that from firsthand experience. You will get little (1bar) or no service in most rural areas. I experienced 40 miles of no coverage driving through Vermont and NY state. My wife was in a car accident on Route 22 in VT and was unable to call for help.

Way too many areas that are between cities aren't covered at all or have minimal coverage. If you live in a city highrise you will experience poor quality talking on your phone and will have to move from room to room to get good reception. T-Mobile is a fast growing company built on lies, false promises and not worth the hassle. You might save a few bucks but at the end of the day it will cost you a lot more than that.

Posted on 07/29/2017

DAYTONA BEACH, FLORIDA -- I had my T-Mobile cell phone for 4 1/2 months when my phone went blank. I went back to the store where I bought the phone and they kindly packed up my defective phone and told me to mail it back for a replacement. After two weeks of not receiving a replacement, I spent hours talking with people in the Philippines who kept saying that I will receive the phone in 72 hours. After another 10 days of daily communication with the Philippines, I cancelled my contract with T-Mobile. STAY AWAY FROM T-MOBILE. DO NOT GET THEIR PRODUCT if you want to save lots of aggravation.

Posted on 10/15/2016

CLEARWATER, FL -- While still paying on my iPhone 5S T-Mobile said my phone was old and they couldn't help me with the dropped calls, not getting calls or text messages. My phone kept going to 'No Service". They told me I needed to upgrade my phone but forgot to tell me that the iPhone 7 was on back order for a month. I asked if they would help me with the down payment so I can just get a phone that worked, they refused. Every time I called the representative would tell me something different. They have the worst customer service I have ever experienced.

After two weeks and several attempts to resolve the issue I told them if they refused to help me I would switch to a different company. I was told if I switched I would need to turn my phone in to get the $100 credit that I owed on it. I called today to see where I can turn the phone in at and was told I couldn't. I was a long time customer and glad I made the switch to a different carrier.

Posted on 09/16/2016

PHILADELPHIA, PENNSYLVANIA -- I was with T-Mobile for 4 years of BS. They charge you for things that happened 10-12 months ago. When you think your finish paying for a product you find out that you're still paying for a product that happened last year. I think this company is a rip off. I been paying for 2 phones for 3 years. I HATE HATE HATE T-MOBILE. I want out of the so call no contact as soon as possible. However, I can't get out of this no contact because they keep adding more and more things from 3 years ago.

Posted on 07/21/2016

COLUMBIA, SOUTH CAROLINA -- I ordered a new phone and the representative said I would receive it today. I was very pleased to hear this. Now I find that the phone was shipped 3-day delivery. I was told today that it would have cost an additional $24.95 to get the phone today. Do not believe what the T-Mobile people tell you.

Posted on 02/14/2016

GEORGIA -- The first bill from T-Mobile was $25 a month higher than the quoted total price when I switched from AT&T. T-Mobile would not stand behind the quoted pricing and all they would do is drop the insurance from both lines to reduce the monthly total to close to what the quoted 2 lines with insurance, phones fees and taxes price I was given at the store. Also their coverage map is tricky to read and leads you to think their coverage is greater than what it actually is.

Posted on 07/22/2015

I have had this account for over 11 years with T-Mobile. I have the $40 Unlimited Text, Talk and Data. Last month they charged me an extra $5.00 for going over my data allowed. Well, if it's UNLIMITED how could I have gone over the limit? Now they are forcing me to go to another plan stating it's really not UNLIMITED. Why are they advertising that? I have had this one plan for over a year now and just last month they decided to charge the extra $5.00. This is totally unfair and unethical! Bad business!

Posted on 06/14/2015

AURORA, COLORADO -- I have gone into the T-Mobile store on Mississippi and Havana in Aurora Colorado a few times in the past 3 days. These people have been nothing but kind and very helpful with my issues. I highly recommend this store as I felt very welcome and got my problems resolved. Also, if I call there, I always get treated with the utmost respect and NEVER put on hold. Great store! Thank you all!

Posted on 03/30/2015

FAIRFAX, VIRGINIA -- We signed up with T-Mobile for a cell phone. In the first contract, we were offered a base plan contract for $20 dollars unlimited calls in the States, plus $10 amount to make unlimited call to Germany. We were told the first three months we would be overcharged, but after the fourth month we would see the credits and we would be paying a total of $30.

After four months we did not see the credits and returned to the center. The individual selling us the plan had left and the young sales assistant informed us the plan we signed does not exists. Our plan would be $49.99. I said cancel the contract as you cannot deliver the service, but I was told as it is four month into the contract I would have to pay $200 penalty to leave. I signed the $49.99 contract and after a few month I realized I am charged for minutes to Germany.

I contacted customer service and was told the plan does not exist. We had to pay $79.99 for the plan we were using. As soon as the contract was over I returned to the T-mobile store and canceled the contract. I decided to sign up for a two year contract for $40 month. I returned and asked to terminated the contract, and was told anytime after the 15 March 2015 to return and it would be canceled.

Today I returned to the store and was told we can terminate on the 24 April and I should have read their business rule. All I can recommend is to stay away from T-Mobil. You are being interrogated by their customer service and have to repeat the same information over and over.

Posted on 03/19/2015

FLORENCE, KENTUCKY -- T-Mobile customer service is great! The phone service is terrible! The sales staff at the store I went to was nice as can be, and I had quite a few issues coming in. But, the only thing keeping me from them is the terrible phone service. I had to go through hoops, because they sold me a phone that would work 15 hours from home, but not 15 minutes... Not good!

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