NY, NEW YORK -- I returned a defective item for a full refund, and I sought to get a full refund of my overcharge fee of 70.00. Pursuant to my other emails to Hilfiger I am very displeased with the conversations I have had with customer service. Everyone is polite, but I am getting the run around about my money. I have my refund, but of course, the solar charger is not working, and I was charged a fee because the Tommy website does not alert the shopper that every time it ask that you correct something in the order it charges your card.
There is no excuse for the order not go through because something is wrong, and yet get charged five times. This is too much difficulty and hardship for a product that does not even work. I made a purchase for 209.99 and was charged 419.99 as the coupon code posted on the order page did not work.
Moreover, I was told the information on my credit card was incorrect and to correct the error and resubmit. Everything was correct and unknown to me, I was charged 419.99 every time I submitted the order as directed. So it is clear there was nothing wrong with the information provided on the credit card as I was charged 5 times. The bank rendered a 70 dollar fee and I need to be reimbursed for that charge as well.
The coat was not the correct price, and I was charged fees due to e-commerce site providing incorrect information. The coat was 50% off and I was charged full price (five times). I looked at my account and Hilfiger did just refund the overcharge for the coat, but did not refund my overdraft fees. Hilfiger charged me 3 to 5 times for the coat, but I only ordered one coat. The bank refunded the 419.99 that they saw several times but then fined me for the 3 to 5 charges.
Moreover, I have called several times seeking to get a return label with expedited shipping so that I may be made whole. I have spent in excess of twice the price for the coat seeking to get one that worked. However, the charge bank is the issue and does not hold a charge nor can it be charged, therefore replacement parts should have been made available. I believe in the concept of solar power and this is why I am trying hard to get a functioning coat. I should not be held responsible for the cost of the coats and a good faith refund issue since the devices does not work, and it appears that both coat might have an issue.
There is a very difficult process to speak with someone at Hilfiger who can be responsible and get things done. I still do not have my money back and Hilfiger has not made any attempt to correct the fact the device in the coat does not function. They said, "Return the coat" and yet, I still have not gotten refunded and it cost me 70.00 dollars just to order a defective item. Hilfiger is not interested in making customers happy or keeping them.
SUNRISE, FLORIDA -- My name is R. Wright a friend and I visited Tommy Hilfiger while shopping at sawgrass mills mall in sunrise Florida on January 9, 2016 approximately 1:51pm . This shopping experience concluded very distasteful; Being a regular customer of Tommy the service I received from this store was beyond unacceptable. Apron arrival in the store we were not greeting by an employee, while browsing different items I notice that an employee of the store had been following and or keeping close contact with my friend and I as though we were shoplifting. After a few minutes I found a few items and to make sure I was comfortable with the items I decided to go try them on in the fitting room however the fitting room was crowded and a few customers were being allowed to enter the fitting room through the back because of the line. However when I proceeded to the rear of the fitting room with my two shirts I was yelled at by an employee telling me I was going the wrong way and if I wanted to try the items on I must go to the front of the fitting room. I then expressed to the employee it was unfair to me to see her let some customers go in the fitting room from the rear but she sent me to the front. I then just picked the shirt that I thought would fit me best and went to checkout with my pants I picked out also. While in line to check out my friend saw bags behind the register and decided he would purchase one; we approach the unfriendly cashier whom we asked to view the bags, once my friend picked the bag of choice he then told the cashier we were gonna pay separate by this time the cashier seem aggravated and impatient; he then apathetically completed my purchase and called the next customer. we then headed to the store exit, at the exit the alarm begin to sound I then started checking my bags; anxious already due the the prior events I then expeditiously proceeded to the counter and empty my Tommy Hilfiger bag completely so the correct measures of deactivating the sensors attached to my clothes can me removed; while assuring the sensors are removed or deactivate correctly due to the fact that I didn't want the alarm in every store to sound as though I am shoplifting in the meantime a man stole my wallet. Quickly I alerted your store clerks and manager on duty who was Omar Florence with approximately 5 or 6 other cashiers. I repeatedly asked him to call security and or police because my wallet was stole with government employee identification, credit cards, cash and insurance cards and if he can review the security cameras that I may alert security to find the perpetrator. Omar having a rude and ill manner towards my friend and I informing us that the store is too busy for him to address our concerns and that I should come back in 2 or 3 days. I then went to alert mall security myself and call 911. After a few moments the store general manager came out and I explained to her my situation and concerns she then assured me that she checked the cameras and she saw no one steal my wallet; not showing any type of compassion towards me and or the incident that happened in her store she then told me there was nothing she can do about it and walked away. I then proceeded out the store and waited for the police. Troubled by these circumstances I called the store a few hours later to get information about contacting customer service and the store manager Patricia Quail informed me she was the woman I spoke to earlier and indeed she saw the incident and that a man behind me stole my wallet on camera. This is very disheartening to hear once I get home since at the moment the incident transpired I alerted the store staff who were in a position to alert security and or police of the perpetrator or incidents, however showed an overwhelming lack of concern. I have never encountered such loathsome experience
WOODBURY, NEW YORK -- NEW YORK, WOODBURY - So, I stopped by the outlet Tommy Hilfiger store at Woodbury Commons for the first time in my life and this will be the last time I will EVER shop at Tommy Hilfiger. I tried buying five polo shirts for my business as a uniform. The girl at the cashier asked "Why are you buying so many of the same thing?!" in a very confrontational tone of voice. So I asked, "Why do you ask?" and she responded, "I'm just asking why?" I asked her again, "Why? Is there a problem with me buying all of these?" She said, "No, just answer my question. Why are you buying this?" I said, "Why are you asking? I'm very curious why you want to know."
I was getting a little upset at how she kept on asking the same question without giving me any idea of why it's very odd of the store to ask me why am I buying so many items. I got very upset and she kept telling me it's a store policy. I kept asking why, and she finally said, "Are you trying to sell these?" OMG. Really? Five shirts? Ridiculous! That's not it.
So I said, I'm very upset at this cashier for waiting for me to get upset to tell me why she was asking. She was giving me a horrible attitude. Then the woman that looked like she was in charge came next to her and said, "It's a store policy and she is required to ask you." I asked if she was the manager to which she replied, "Yes".
All in all, I trusted for the "manager" to at least calm me down and explain it to me as a manager should. Instead, she is laughing with the cashier making me look like a crazy person! She claimed that she didn't know what was happening because it was noisy (I had my toddler with me and she was just playing with her cousin) and that she couldn't hear anything.
Finally she just laughed away, saying, "You have a good day," in a patronizing and condescending manner! More importantly she wasn't even the manager of the store! She is just the cash register manager. Later on the main manager came, but without any apologetic words or neither asking me if anything went wrong and if she could help, none whatsoever!!! What a management! Very disappointed with their people managing and attitudes!!! I was hoping with a well known brand like TH, train their people better or are they trained to do just that?
CHARLOTTE, NORTH CAROLINA -- What happened to me was highly unprofessional and outrageous! I placed my online order (which included 3 items on 50% sale) on 01/23/2016. After 5 business days there was still no sign of any confirmation of the shipment, so I sent email to customer service to check the status of my order. The explanation I received was that my order is confirmed and "currently processed for shipment" and that once my items ship, I will receive a shipment confirmation via email.
After waiting for 3 more business days and not receiving any new info, I sent new email to customer service only to find out they don't know what is going on with my order and they asked me to allow 2 more business days to resolve the problem. Finally on 02/10/2016 (13 business days later) I received an email notifying me that my order is cancelled, with no explanation whatsoever.
After I called the customer service requesting explanation, they told me that my order was not processed due to their failure in ordering system. As a solution they offered me to place my order for me again (which would take additional 10 to 14 business days for shipment-time that I don't have because I'm moving to Europe) in order to keep the original 50% off price. However, that could be possible only with 2 items as the 3rd item I originally ordered was no more available!
So to conclude, I was left without my order and any kind of compensation! Very shameful for Tommy Hilfiger corporation. I cannot say enough how disappointed I am, and surely will do everything to inform other potential customers of risk when ordering from Tommy Hilfiger.
I placed an order on line when there was a 50% off sale. They took the order and after about a week sent an e-mail saying they canceled one of the items because it was out of stock. When I called customer service to see if it was available in any other colors I had the displeasure of talking to the rudest, most condescending customer service representative that could ever be. I was told the item was available in another color, however I would have to pay the regular price and then a supervisor may or may not reduce the price later.
When I asked to speak to a supervisor she got really belligerent in her tone - I told her I would call again and talk to someone else. I called back and the same person answered. This time she said "hold on I have a supervisor available" then she placed me on hold for an extended period of time and eventually the call disconnected. When the balance of the order arrives I will send it back unopened for a full refund, and I can definitely say I will never ever purchase a Tommy Hilfiger product again.
I have heard that people complain about the Tommy online. However, I ordered few Tommy jacket and polo from their store. I have experienced same thing. TH wants to control my credit card with unusual fees and some weird charging that I never heard about it. Also, TH is going to charge anything with them. Shipping, Refund and return policy, customer service is creating more hidden fee. I do recommend that you must check your credit card statement. I did store return but they charged re-stocking fee and return shipping fee without any notice from local store return. Even though brand new TH watch doesn't work, they are charging you for exchange it.
CALIFORNIA -- I ordered a jacket. It was the wrong size. I was told to return it and order a new one. I did and was charged $109. When the old one was returned I received $40 cash refund a $60 gift card. I do not want the gift card. I am now out of pocket $60. WHY WOULD ANYONE DO THIS BUSINESS WITH COMPANY GIVEN THIS POLICY.
I am living in Hong Kong. I bought a Tommy Hilfiger polo shirt last month when I traveled to New York. When I was back to Hong Kong after three weeks of purchase, a hole was found in polo shirt. Then I send email to US Tommy Helpdesk. They said that exchange policy only apply to US. They suggested me to contact the local Tommy Hilfiger store.
Then I went to local store. They said that they don't have same model. What they can do is to fix the hole by needlework. I refused and email to US Tommy Helpdesk again. I emailed them twice but no reply so far. In fact it is easy to solve my problem. E. g. refund via credit card, send the exchanged item to local store... But Tommy helpdesk just select to escape. And I have no way to escalate. As a result, I would recommend all tourists to be careful when they bought Tommy Hilfiger in US.
I was at Tommy Hilfiger Outlet store in Ontario, ca (Store # 104) this morning. I was told that by a friend they are having a great sale (because she just purchased the night before). I am Chinese with a big family so I buy Tommy as gifts every year for my relatives when I go back, because Tommy cost more over the sea. So this morning when I walked in the store I saw a sweater I like so I asked store girl how many I can buy, she told me I can buy 5 pc of the same item. I went with a friend and both of us decided to buy the same items because the price was awesome.
We did our shopping, however at the check out the manager from the store ** told me she will ONLY SELL ME FOUR! I asked her why, then she handed over me the parallel imports paper, I explained to her I am not reselling them and I can cut off the tags in front of her, then she told me NO. Because she can sell limited number to me, then I told her I asked the other store person, and she told me I can buy FIVE.
Then this ** girl told me, she doesn't care but can only sale me Four in total. SO I asked her if she is discriminated towards me? And why my friend can buy 6 of the same items last night, but I can only buy four? Then she said I was rude and she will not sell to me. The story is not finished yet, she also rejected to sale to my friend, for the reason we are "friends". My friend ended up buying 4 after questioning her.
I am writing this and hope this can get to whoever in charge in Tommy. I feel sad and discriminated. I can provide every information to prove that I am not reselling the clothing. But Tommy needs to give me reason why I am NOT allowed to buy the products I want but others can.