;TORRANCE, CALIFORNIA -- I purchased my 2005 highlander with a extended warranty 2 years ago. My first problem was a year in to owning the car the door handle came off, you could see a screw came loose inside. Toyota refused to fix the problem saying the lack of a handle was cosmedic. Are you kidding? If I was in an accident my passenger would be trapped in the back, a rescue unit could not get the door opened, there was no handle to open the door. So to protect my family I paid for the repair myself.
On November 12, 2010, Friday, I took my car in. The cd/radio would not work. When I put a cd in it popped right back out. I was told 2 days to repair, I thought great. I was promised a update so when I didn't hear anything on Monday, Tuesday, I called on Wednesday. It took 4 call to learn the service person was not in and would call me the next day, he called only to tell me maybe a week. That was not acceptable so contacted the manager of the Torrance, ca dealership.
I explained the situation to him. I had the extended warranty, why would it take so long? When I contacted the extended warranty they informed me that they would replace the unit if they had the model for that year or repair the unit. When I explained this to the manager he said he would check in to it. I never heard from him again, so on Friday November 19, one week later I contacted the Toyota corporation to file a complaint.
After the weekend I was contacted and told I would have to wait until December 10, 2010 and that is no guarantee that the unit will work. My question was why does it take so long? In the meantime I've paid thousands of dollars for this car only to have to see a big ugly hole in my console every day. When I contacted the Toyota corporation and explained that that was unacceptable, a month without a radio, it's horrible pure torture for me. I was told too bad, live with it.
Toyota doesn't care. What can I do? How long should someone wait? I'm sure they could put a complete car together in less time than it would take to repair my unit. Why, why, why does it take so long to repair a cd unit? A week ok but a month way too long. Come on Toyota you are not going to get repeat business with this horrible service. A note to all, Toyota doesn't care, they lie.
If I have to hear one more sorry for the inconvenience I might get sick. Just fix my unit now, I'm tired of waiting. No one should have to wait a month for a cd unit, come on. They should drive around in a car with a big gaping hole see how the like looking at that every day. It's ugly not to mention the silence. No music, no news, no weather report. Terrible, shame on you Toyota.
SEATTLE, WASHINGTON -- Hello, I'd like to compliment three members of Toyota of Lake City for taking a rough transaction on a new car very easy to handle. My wife and I purchased a 2010 Toyota Matrix on June 24, 2010. I noticed the very next morning that I had trouble with the side view out the windows when I was changing lanes on the freeway.
I attempted to return the car on the 25th of June, less than 19 hours after the purchase. Mr. ** was very patient and empathetic, yet could not undo the deal. My wife ** and I left very disappointed and a bit angry. The next morning I was able to speak about the situation to the dealerships Customer Relations Manager, Ms. **, who was very empathetic, and assured me she would speak to the General Manager (Mr. **) about this matter.
Several hours later Ms. ** phoned me and let it be known ** and I could meet with Mr. ** on Monday June 28th at our convenience. Ms. ** was very nice during our conversations and instilled in me the knowledge that Mr. ** was very interested in resolving the issue the best he could. That was indeed very encouraging.
On June 28th ** and I were introduced to Mr ** who was very polite throughout a meeting that did not go very well because ** and I could not understand why the deal could not simply be undone. After several explanations by Mr. **, we still couldn't understand why it couldn't be reversed. ** and I left very disappointed in a car that was not truly safe for me to drive due to the visibility while changing lanes.
We hadn't been home more than five minutes and Mr. ** called and spoke with me and presented an opportunity to come back the next day to see if the issue could be resolved. We were not being forgotten purchasers. He was genuinely wanting to make us happy and that was very clear over the phone.
At 2:00 on June 29th, I returned to Lake City Toyota and was greeted by Mr. ** who had been our salesman from beginning to end. He was very supportive of us throughout the process and was the sales person I requested to work with Mr. ** and me. The three of us sat down and discussed my options. When I mentioned that getting into a base 2010 Matrix wouldn't eliminate the visibility issue, there was a moment of silence and it was clear to me both gentleman were mulling over another option.
When I mentioned that I could not get into a car with a trunk because of my back, and that I truly need a hatch back or a truck to remove items safely. They contemplated this a moment. I then mentioned looking at a Scion. Both men perked up and Mr. ** thought that could be an excellent fix.
Mr. ** remained very supportive through this process and took me on a test drive in a 2011 Scion XB. Mr ** encouraged me to take the XB onto the freeway to see how well the auto would work for me. It was wonderful. I did not have to crane my neck to see the side view. In fact, my analogy of the view is that .. "it is like being on a bicycle".
When Mr. ** and I returned to the showroom, there was no doubt that the XB was the solution. Mr ** helped us get a nice, low interest rate and very nice monthly payments. Mr. ** was simply very honest and supportive throughout the process and yes, I would go back to Toyota of Lake City because of Ms. **, Mr ** and Mr. **. If Mr. ** hasn't moved on to other pastures when it is time for ** and I to buy a Tundra or Tacoma, he will be who I seek out to assist in the purchase.
These three employees were very instrumental in turning an uncomfortable discovery into a very manageable solution. I truly think the Toyota Corporation should acknowledge their fine work as exemplary employees. I am very grateful for Mr. ** patience and professional approach, even with customers who were as unhappy as ** and I originally were.
Bought a brand new FJ Cruiser in 2007. Never bought a new Toyota before, always heard about their reliability, etc... At 3822 mile the clutch went out. Left me stranded out in the middle of nowhere with my young grandkids in the backseat. Towed it to the dealer, had it fixed and they said it was a defective part. Showed me the broken part and it looked like it came straight out of a box. It was just "broke". And believe me, we were babying that thing up to that point.
I've been driving manual transmission for 40 years and never had a clutch fail on me. A little disappointed in Toyota products at that point. Never liked the way their case manager handled my case, in fact I was lied to. I had been tracking the progress of my vehicle repairs with this kid they put in charge of my case with their customer service. Wasn't very happy with the way things were going, but I wasn't belligerent or anything to the kid. Then one day he won't take my call. He has a coworker tell me he is not in.
After insisting repeatedly to speak to his manager, suddenly the kid picks up the phone and asks me what he can do to help me. He was sitting there the whole time and just didn't want to be bothered with his job. But my real complaint in the fiasco of an experience I've had dealing with Toyota is with Toyota financial. What a bunch of incompetents these people are.
I've been trying for months to correct a discrepancy on my monthly statement, and each month I'm assured that it will be taken care of. In fact all they've done is make things worse, and I fear it may be affecting my credit. And it's ALL their mistakes. They can't seem to do anything right at all, and I'm to the point that I fear any more communication with them may only make things more of a mess.
Even worse, I can't get any information to circumvent them and let an adult in the company know that their financial service is dropping the ball. I write this in hopes that I can warn anyone out there that is thinking of buying a Toyota that they are very overrated and you'd probably be better off going in a different direction. They made me feel like they were doing me a favor to buy the car, then they made me feel like they were doing me a favor to let me keep the car and continue to pay for it.
Well, Toyota, as far as I'm concerned you can pack all your belongings and head for Japan. I can't wait to get rid of this vehicle I know longer trust fearing another "design flaw" that many of their other cars are experiencing. Going to get rid of it and get me a Jeep, and Toyota won't have to worry about doing me a favor by letting me buy any of their cars in the future.
DARTMOUTH, MASSACHUSETTS -- I got my new Toyota Carroll at the Dart Toyota in Dartmouth in the year 2000. 6 MONTHS after I got it, the engine light went on and they fixed it but it cost me some money. They said that I had to replace the Gas cap. They did but a few months later came back on again. This went on for years. I did not know why it did but they always said they could fix it.
Later one of the guys working there said to me that they told him when I came in for the oil change or came in because of the engine light was on just to reset it and that was what they were doing. He said that they did not know what really was wrong with it and He ask me not to let anyone at the Toyota Dealer know what he said to me but he wanted me to know it. He was so sorry that I was being lied to.
I needed new tires and they put them on and a week later when I went to have my Oil change in the Toyota they said that I needed new tires. I ask for the manager and he apologized and told me it was a misunderstanding. I always went to them for all repairs on the Toyota Carroll and I always thought that they were doing a good job but sometimes I did not like the way they talk to me. I was lied to so many times that I do not want to take my car there anymore.
I am still trying to find out what is wrong with my Toyota Carroll Light engine. I am always taking the car in to the Garage because I am still having problems with the engine light coming on and it is costing me lots of money for the repairs. Can anyone tell me what is really wrong with this car. I have replaced so many parts in this Toyota Carroll and every few months the engine light comes on .
MATTESON, ILLINOIS -- November of 2006, a 2007 Toyota solara, was purchased by myself (a single mom of 4) and a cosigner was used. 3 yrs into having the vehicle, the engine began to smoke and I was stranded on hwy 57 expressway. Toyota scion of Matteson auto mall was contacted and their service dept immediately sent a tow truck to retrieve me and the vehicle. They suggested and assured me that the vehicle was under warranty and was fixable, called me a few days later, told me my vehicle has been successfully fixed!!
My car had no problems for 1 1/2 yrs, then this same problem reoccurred. I immediately called Toyota and they refused to retrieve me off the expressway this time with my kids. I paid to have my car towed to Toyota scion in Matteson. It stayed there 1 1/2 mths and then I was told that the warranty dept had come out and said there was slug in my engine and that I had no warranty. I've always had a warranty.
Then once they found the warranty, the service mgr at the time, a caucasian gentlemen that stated he was the mgr, told me there were 2 dates missed for oil changes and if I had receipts that I [brought] my car in, they'd help me otherwise come get my car!! Very rude!! We were unable to retrieve those receipts and ended up towing the car home, and not driving the car while paying 636.00 each month, for the next 2 yrs!!
I called several time after leaving with my vehicle, about dropping my warranty, and was given the runaround from the warranty department at Toyota scion in Matteson as well as the car company I was paying my car notes to. Every month I was complaining about my vehicle that wasn't running that I had to pay for, they (the Toyota company I paid my car notes to) would suggest, I contact the store I bought the car from (Toyota scion, in Matteson) and I did, (Toyota scion in Matteson) redirected me back to the car company instead of assisting me.
It's now 4/45/2012, and today is the first time I was told by a ** from Toyota scion in Matteson that I have a little less than a year and I would come into the Matteson store to discuss, discontinuation of my warranty!!! My warranty hasn't been any used to me for well over 3 yrs and for 3 yrs I've been getting the runaround.
I am respectfully requesting my money back. I have this vehicle down to 8 thousand dollars from 36,000, and feel I have been cheated, overlooked, lied to and discouraged into cancelling my warranty! I am a single mother of four and feel taken advantages of. Pls contact me at **. Thank you for your prompt attention to this matter, I've been in distress about this matter for 3 yrs!!! Thank you.
19001 SOUTH WESTERN AVE, TORRANCE,, CALIFORNIA -- Purchase 2011 Camry XLE with navigation 09/24/2010 came with 2009 navigation disk. Camry that are being sold now 2011 have a 2010 navigation disk. Company wants to charge 200 to 295 for update on car because I purchase car in 2010. Same car now has updated disk install no charge, if purchase a 2011 no matter when you should have 2011 navigation disk. Incident # **. Toyota is doing this to all 2011 sold in 2010. Big rip off. The Toyota company and probably all other car manufactures are doing this charging customers for update.
When new model start production usually in February of that year they do not have that years update so they install the previous year navigation disk. So a 2011 manufactured in 02/2010 will have a 2009 navigation disk. So everyone who buys a 2011 in September through December of 2010 will have the old outdated navigation disk. Then when the auto manufactures upgrades lets say June of 2010 to the new navigation disk you will have the latest upgraded. When you purchase vehicle after January of 2011 that same car will have the upgrade disk at no charge.
How long have the auto manufactures been doing this? That is ripping people 200-295 dollars a person, we are talking millions here. Bottom line is you purchase a 2011 it should have 2011 navigation system in it, if not upgrades to 2011 should be free. You should not be charge twice or three times depending on what month and year you purchased that new vehicle.
Toyota response was "Congratulations on the purchase of your 2011 Camry. We are sorry for your dissatisfaction with the Navigation System DVD. We are sorry to learn that Camry DVD did not meet your expectations. Toyota does not have a program in which we are offering free DVD updates to customers. We have documented your observations and comments at our National headquarters under file # ** where they are reviewed by management.
"Although we cannot guarantee a change like you described would be made, we do know if it were made, it would be because of customers like yourself that provide honest and candid feedback. Comments such as yours provide us the insight necessary to improve our products." All I want is, I purchased a 2011 Camry I want updates till my Navigation Disk is 2011. To get what I paid for not being charged every time there is a new update before 2011.
CAROL STREAM, ILLINOIS -- I was a co-maker for my son on his Toyota auto loan. Things started out good but then he moved to the east coast and got an apartment with friends. The friends all bailed and left him with an expensive apartment. It took most of his money to have a place to live and he stopped making payments. He was 3 months behind when I found out about the situation.
We got the loan caught up quickly. I asked Toyota why I didn't receive a notice at the address they had for me, they told me that they are not required to notify me at all. That that is my problem not theirs. They refused to correct my credit and therefore crushed my credit that I had spent years correcting after a tough financial divorce. I filed a complaint with the BBB and after months received a notice that they would do nothing.
I understand that my son should have told me that he was behind and I would have made the payments on time. So out the door went my credit. My son moved back to the midwest after a year away and continue to make his payments. Then he lost his job, so I started making his payments. Having to give him money to survive until he could find a new job (he started back to school so he wasn't eligible for unemployment), the payments were made before it would go past 30 days.
Once he paid online and hit send, a few days later he looked and they said the payment didn't go through so therefore again, another 1 times 30. Now they start calling after it's 2 weeks past due and I tell them that the payment will be made by the 15th of the month. His payment is due on the 19th. That way he won't go past 30 days and show as a negative on both of our credit reports.
Trouble is that after I tell them when it will be paid, they continue to call and call and call. Asking me the same questions over and over again. I tell them to look at the past payments and they will see that the payments have been made on the 15th for the past months. I was told by their representative that they can call me up to SEVEN times per day!!!
According to the Fair trade commission, they cannot MAKE FREQUENT CALLS TO HARASS YOU. To me to call so many times, this is harassment!!! They basically show that they don't care, you would think that with their recalls they would try a little more to be consumer friendly!!!
The latest Toyota commercials with the kid talking about lame parents and having a vehicle not up to his standards sends a truly negative message. The message it sends is that kids should be ashamed of their parents' cars and embarrassed to be seen in anything other that the top of the line new car. Wake up call, not EVERYONE is in a financial situation that allows them to purchase new cars especially in today's economy. Your commercial appears to target kids and suggests to them that they should be ashamed and embarrassed of their situations. Really, Really tasteless shallow bit of advertising.
This is ridiculous! I'm typing this up for my husband. He went into the Toyota City two weeks ago to buy his dream car - a Toyota Tacoma 05. We just got done refinancing the truck, put our down payment down, all psyched to bring the truck home. The truck was the only left on the showroom floor, the only color available left in this state. One of the service guys was backing the truck out of the showroom for us to get ready to drive home when suddenly we heard a "BOOM!" We didn't think anything of it, because they didn't tell us anything for at least two hours. All they told us was that the truck was still being cleaned out for us.
Then after we did all the paperwork, financing, they finally bring us out to look at the truck. BIG ASS DENT on the side! My husband looked sooo furious. The service guy said that while backing it up, the guy hit the back side against the door, which caused the dent. I'm not just talking about a small dent, it's a big dent. I knew my husband was really disappointed. But we had no choice, we needed a car to bring home to get to work. They offered to fix the dent for free (of course they have to) and the guy said all he has to do is pop out the dent and it will look like new again. So they said for my husband to bring in the truck next week.
So my husband brings the truck in next week on a Wednesday. They said they will be able to pop out the dent in one day should be ready. Comes Thursday, no call. My husband is worried. He finally gets through really late on Thursday. They said that they had to take apart the back part of the truck and install some new parts, repaint it, and refinish it. My husband is so mad by now! I mean, all they said was that they were going to pop the dent out, not take the whole truck apart and repair it like it got into some accident right?
My husband was frustrated because he said they didn't even call him to notify him of that change of plans and he was mad also because he tried to call all day and could not get through to the service department. My husband mentioned either order a new truck or throw in something. I mean, he did go in there to buy a new truck not a truck that got dented after we signed all papers and all already, do you agree? All they said was "We'll throw in a free oil change." My husband was still not happy. I told him to ask them to order a new truck, he went in there to buy a brand new truck, we paid full price.
Instead, we're getting this truck that got dented that wasn't even our fault, and it's just not the same, you know? What if they repaint it and it doesn't match? What if it starts to rust because they took it apart? It was practically damaged good. Anyway, our options right now is: 1:Have them order a new truck. They said it will take at least one month and we still have to pay for freight fee's equaling $400. Ridiculous? 2:Have them throw in some free things, such as free resurfacing, and knock off a few hundred bucks off the truck. 3:If they don't agree to any of this, my husband get his refund back and go to another dealership.
The problem is, Toyota has the worst service department ever! They treat your car like it's not even important.
My husband was just upset because he was in the unknown about his car for days. He bought it about two weeks ago and his car has been in the shop for at least two weeks now. Ridiculous?
I really just want him to ask them to order a new one and we don't have to pay for any shipping costs. We went in there to pay and buy a new Tacoma truck and instead, we got all of this, a dented truck no calls back, bad service. It was a really bad experience. Our sales person was great but the service department, thumbs all the way down.