ONLINE -- We ordered 2 gift cards in the same order--one was delivered and one was not. Confirmation email said that both were delivered. First round of phone call conversations with customer service yielded an acknowledgment that one was not sent and they would send it immediately. Some hours later when my daughter in law still had not received the cards I called back to customer service.
This yielded we have to "look into it." After demanding to speak with a supervisor I was told they sent one of the cards but did not know what number it was and they would have to void the original card and send both again "tonight". All of this took at least 1 1/2 hours today and I have no confidence the cards will be sent. And no explanation for the failure--terrible customer service!!
While shopping at ANY establishment please keep these few things in mind. That person behind the register DID go to college. No, he/she is not an idiot because they are paid to smile and take your money. In fact, most cashiers you've ever encountered are uniquely talented and possess exceptional self-control and problem-solving skills.
Taking store credit doesn't really do the store any favors if the product was not purchased from them in the first place. The person who gave you that Wii Fit paid GameStop $200 dollars and you would like us to give you $200 dollars worth of store credit to OUR store? That's why we need receipts.
Whatever you do PLEASE do NOT make ANIMAL NOISES/GIBBERISH TO IMITATE THE CLERK when they ask you if you need batteries or anything else. I am emotionally scarred from keeping myself composed during the MULTIPLE times this happened.
The cashier MUST ask EVERY customer a certain set of questions EVERY SINGLE time. Their jobs are on the line. For them to independently decide who to ask or not is discrimination. What if you really DID want to save 10% that day if only you'd known you had the opportunity? Would you rather they just took one look at you and decided FOR YOU that you shouldn't get a chance for 10% off that day?
Believe it or not, working in retail is not easy, was never easy, and will never be easy. Survival in retail requires a lot of skill. That is why there is so much turnover. The majority of us do not just sit/stand around twiddling our thumbs. We run a BUSINESS. There is always something to do.
"IN THIS ECONOMY..." In this economy would you like to pay our mortgages? Those working IN the stores are ALSO customers themselves. We take off the name tag, go out into the world, and make purchases of our own. The companies are holding more sales to accommodate the public but managers can not give you additional discounts JUST BECAUSE. Those situations essentially take money out of my pocket and put it in yours. And IN THIS ECONOMY, why would I want to do such a thing?
If you need a personal shopper, please hire one. Need to know if we carry an item? Sure. Want to know if we currently have it in stock? Not a problem. Rattle off a laundry list of items and demand that they are gathered and brought up to customer service ready for purchase when you arrive so you "don't have to wait"? No. We can NOT return an item just because you didn't like it or got tired of it. That would be a RENTAL. We don't rent our merchandise. You bought it, it's your property whether you liked the experience or not.
If you bought something five months ago, DROPPED it, and that delicate little plastic clip broke off, do NOT accuse me of selling you "faulty" merchandise. You can't just come in and exchange old items that YOU broke for brand new ones because you expected them to last forever (that's why we offer extended warranties).
For the love of god stop tearing the boxes open. PLEASE. The boxes provide all the information you need. They have pictures, dimensions, descriptions, manufacturers, phone numbers, and more. If you're going to open the item anyway, use your keys to cut the seal, do NOT use brute force to rip the box down the side, spilling the contents all over floor and make it impossible to sell.
And if you DO decide to buy it, take the one you tore open! You know it has the pieces, you know it's fine because YOU were the one who mangled the package. Don't leave the shredded container on the shelf and pick up an untouched one. It is infuriating. It is selfish. When you get home you probably throw the box out anyway!
Note: Not all customer service associates are good people. Not all customers are cruel. With any and all sales transactions/experiences associates and customers alike PLEASE give each other the benefit of the doubt and remain kind, calm, and polite. No matter what side of the fence you're on humanity is clearly going down the tubes. There is virtually no such thing as honesty anymore.
I've been an associate of TRU for 3 years, for the most part I enjoyed my job, and I get a good laugh from reading the "complaints" people have about the company here. The return policy bothering you? Gasp, you bought something and lost your receipt, and now you decide you want to return it? Nope, rules are rules. Not only does the back of your now lost receipt have the full return policy details on it, but so does the front, the customer service desk, and every register.
There is NO way you can be unaware you need a receipt. Even if you somehow miss the signs and don't read your receipt, it's basically common sense. No receipt no return means no receipt no return. If we made an exception for you, we'd have no policy.
Which leads to customers who think they deserve special treatment. We see hundreds of people come through register/desk/line of sight on our shift daily, and you are in no way any more special than the other X amount of people we've helped that day. If the cashier doesn't want to chat it up with you or laugh at some lame joke you make, deal with it, don't get offended or complain, that cashier has probably been standing there 7 hours and just wants to go home to her family.
And those surveys that print at the top of your receipt? Yeah, don't be an ass and give everything a 1 just because you were mad that we sold out of something and you came in 5 minutes before closing. The company actually cares about those, and you bring a biased jerk doesn't help. I've seen many a good cashier get a "talking to" from management because one of the customers they rang out filled out a negative survey, even if it had nothing to do with them.
Other than being pissed about not having something or a so called "rude" associate (one of those associates mentioned above who doesn't laugh at lame jokes or feel like making small talk) the other complaints are about having to stand in line. You have to stand in line nearly everywhere, I'm sorry if there's 2 people ahead of you, learn some patience.
I'm also tired of people saying that we're "going out of business" or "their company is going down the tubes." Nope, quite the contrary actually. Before our new CEO TRU was having some problems, but we've been growing in the past 5 years and we're opening NEW stores, not closing any. Don't cite facts about a company you know nothing about internally.
Never assume an associate has the power to change anything or is in some way holding information from you. If they say they're sold out of an item and don't know when it will be in, it's the truth. Rarely do we know the exact date a SPECIFIC item will be in. Sometimes we know when trucks come, but if your item will actually be on it is another question, and when it will be filled on the floor is another. Don't try and ferret "secret" information out of the employee, if they knew they'd tell you.
So to wrap it up, don't try to return something without a receipt, don't get pissed at an overworked or shy cashier, don't assume the employees are all knowing and in some way keeping you in the dark, DO give all 10's on the surveys and THANK the associate that helps you, it may be our job but we deserve thanks for putting up with more crap than you know. Thanks. ^_^
Everyday, I'm seeing more and more complaints about this company. For the return policy, it's hard to know who was wrong or right, it depends on what happened. But this one is about working at the company, and why I'm actually happy for a lot of you that don't want to shop at our stores anymore.
The first complaint I have about them.... Is what my job is. I work as maintenance, but I made the mistake of working for Babies R Us being a guy. Not only do I have my own work to get done, but our women workers like to take advantage of "call the maintenance guy to help". My job isn't just to do my list of work that can easily fill my 4 hour shift (4 hours is what they like to schedule people), but I also have to make up for someone else's inability to lift something. I'm not saying only guys can lift, I work with a couple girls who can do my job better than me. But they get scheduled as a cashier, which means I make up for someone who cannot get any of their work done.
And you can tell a complaint about the 4 hour shifts was coming... The company likes to schedule us for 4 hours, and this isn't a morning shift or anything, we come in at 6 and work till closing and we'll do this 4-5 days a week. Now when you're making 7.50/hr, that's $30/day. Now, if it costs you $10 in gas to get to work and home every day, there's an idea of how much we're actually making.
And to go with our minimum wage $100 / week pay. Why do you think paying us every 2 weeks is going to encourage anyone to actually do any work? Every 2 weeks I get a $200 check. I pay bills with it, the next day, I'm lucky to have enough money to buy gas to get to work. For the horrible money that you pay, we need to be paid weekly. Every day I listen to you "ad" about looking for workers...
You say you have a flexible schedule, but EVERYONE knows that you don't get a retail job if you need them to be flexible. Almost every one of us has our job because we could be there when the store opened, or be there until the store closes.
Exceptional benefits: We get a 10% discount that none of us can afford to use (see the 2 paragraphs about our pay). We're uninsured, or only covered for 911 calls. No actual schedule on raises (or reviews for the chance of a raise). We do get personal / sick / vacation time, but it adds up so slowly that after 1 year, we still don't have enough time to actually enjoy any vacation time. I'd love to see you people in corporate go to work every day with both a toothache and another injury and just have to deal with the pain because you give us NO medical coverage. It's sad, if I QUIT, I can be covered by the state, and also get some food stamps and actually get to eat dinner every night.
And my last complaint.... I have no idea how to do the job I was hired for, and I get scheduled for it a lot. How many times do I have to call other people for help until your managers realize I NEED TRAINING? I know its more hours you have to let the store schedule, but common sense would tell you that sales wouldn't drop the nights that I'm in that department if I actually knew what I was doing. AND... Getting a drink of water or going to the bathroom is NOT "stealing company time"
So for the shoppers. This is why the service is so bad a lot of times. To be honest, most of us just don't care about the job, especially the male workers. A landscape company that hires people to work painfully hard for less than minimum wage treats their workers better. The male workers have an unwritten line in their job description that says we have to make up for the slack of them scheduling someone that cannot lift 20 lbs in a department with 80 lb boxes that have to go up a ladder to the top shelf.
We're underpaid for anyone out of high school, we're lucky if we can eat, we have no insurance, we're lucky to be able to afford to take a bus to work, and you threaten our jobs for getting a drink of water during our 4 hours of lifting heavy things...
And for the shoppers, I'm going to apologize for all the workers for the torture you have to go through when you try to buy something (asking if you want the credit card, the protection plan, and now the other card). These geniuses give us a quota on credits. Like, I'll go in and be expected to not just have 5 people apply for credit, but all 5 of them have to have good enough credit to be accepted. Yes, YOUR credit score is the difference between me being a good worker and a bad worker to them.
The customers are constantly complaining about the store give us a reason to make them want to go back there to shop. Because right now, we're all looking for new jobs, and we're avoiding customers, because we really cannot afford to take the time to help anyone, because we have to go carry a crib out, help the girl in baby gear put 15 boxes onto the top shelf, the carry out an entire furniture set (some help getting that stuff off the shelves in the back room would be really nice, the boxes don't say "team lift" just to have some kind of decoration on them, and then we have to somehow get our work done.
But I forgot our female workers in maintenance can get the work done with no problem.... but you'll call me out of my department because once again, you didn't schedule the girl that can lift for that department, because she's the one that called me to customer service to do that carry out.
You need to stop all these complaints. Because when the shoppers aren't happy, they don't shop there, then you give me less hours, and I'm not happy, and I cause more shoppers to be unhappy. Take some responsibility management... I know it's a job, but try actually giving us something to let us care about our job, because right now to most of us, it's not a job, it's a waste of time, and if I had to pay rent... I'd be homeless, because of you...
JOHNSON CITY, NEW YORK -- I purchased an item online for store pick up and was told and emailed that total was $24.06 (for Wii game and protection on disc). Second email from Toys R Us stating confirming purchase stated total $23.88. Email stating item ready for pick up stated total was $21.59. I waited much longer at store (after getting ready for pick up email) for item than if I had just gone to the store and purchased item off the shelf.
Noticed a sale on the same game that I had purchased online with in-store pickup so I decided to purchase the same game again as well as a few others due to the sale being buy 1 get a second game for $2. After making that purchase I went to customer service to return the online order. She had trouble getting the refund bar code on my printed email slip, mumbled about refunding my money via gift card, (which was NOT going to happen since I had the receipt!). She was able to process my refund and I left the store.
While I walked to my car, I noticed that the refund receipt was for only $19.16. I knew that this was the incorrect amount but since it was cold out and I had my two young children with me I planned on returning in a day or two for correction of my refund. When I got home I got to thinking that I paid quite a bit more via PayPal for the item, so I printed up all my emails in regards to this purchase and called the store. I spoke with some manager who told me to return to the store with my emails and he would look at it. So I loaded the kids back into car, drove back to store, had to tell story to customer service representative before she would get the manager.
The manager arrives. I showed him the emails with the 1st one stating total was $24.06. PayPal was charged $24.06, second email stated total was $23.88, 3rd email stated total was $21.59 and my refund receipt showing cashier only refunded me $19.16. He acted like I was trying to cheat the company by commenting after looking at all the emails that the $21.59 sounded more like the total. Which [snip] me off, seeing that I had the email from PayPal showing I was charged $24.06 for item. I then had to go back out to the car for my license and wait while he refunds my card $5.29.
No apologies for their massive screw up, no apologies for trying to cheat me out of my $5, no apologies or explanation as to why 3 different emails showed 3 different totals and no apologies for cashier giving me wrong refund amount. No apologies for the huge waste of my time and gas on this, let alone the long wait that I had to endure when waiting for the pick up of original item after receiving order is ready email.
I'm totally disgusted with the poor shoddy customer service at Toys R Us. No where else was I ever treated so poorly. Other stores, when I have had issues with something (which was simple issues with wrong items being sent to me etc and was not cheated on my refund due to me) they bent over backwards to make me happy with a sincere apologies and a small gift card for my troubles with promises that my issue would be passed on to higher authority. Not at Toys R Us! They do not care!
WEST COVINA, CALIFORNIA -- I'm not very happy with the Buyer Protection Plan that was sold to my husband and myself when we purchased our Graco Ready2Grow stroller. I bought the stroller in Feb 2013 and after getting a 25% discount for trading in an old pack n' play the sale price was $149.99. Then I added the protection plan for $24.99. The cashier explained how the plan worked and we thought it was great to pay $24.99 instead of full price of the stroller ($199.99) if we ever had to replace it for whatever reason.
At the beginning of July I noticed that the basket bellow the stroller had a rip on the side and I figured I could easily sew it back up and put duck tape over it since I never really carry heavy stuff in there (although it would've counted as wear and tear). Around a week later I noticed there was a small tear on the front canopy, but it was so small that the sun didn't come through and it did not bother my daughter so I figured I would let it go and just report it if it became any bigger.
Yesterday July 21st I opened up my stroller since we were going to the park and when I opened the same front canopy I realized that some of the plastic was broken and now it is difficult for me to make it work. I decided to finally call it in today July 22nd. At first I received great customer service, but at the end of filing my claim I was told by the representative that I needed to go back to Babies R Us and purchase another stroller, then send them a copy of my original receipt and a copy of my new receipt and in 10-15 business days they would send me a check for the purchase amount.
Since I don't have anything else to turn into Babies R Us to get the 25% discount I have to pay the full price for the stroller which is $199.99. My husband informed me that we would not have the money to do that for about two weeks and he brought up a good point when he said that when the cashier explained the process to us she said we would get a card sent in the mail with the purchase amount so that we could go back into the store and replace the product (of course we would have to pay taxes again but that wasn't an issue).
I called back and explained to the representative how I would not have the money to go buy another stroller for a while, since I don't just have $200 lying around, and I asked if there was anything they could do like just send me the gift card for the amount since that is what we were told would happen if we needed to call in and make a claim for the product. The representative was then very rude and said if they didn't get two receipts, one from Feb 2013 and one from after July 22 2013 that there was nothing they could do.
After this happened I looked up other reviews that were somewhat related to my situation and I found one that was exactly like mine, but in a different state. A woman, who used part of her rent money to replace the stroller out of pocket as instructed to do so by the buyer protection plan rep, sent in her first and second receipt but since it would take approximately 2-3 weeks for her to receive her reimbursement she figured she could do without the stroller for a few weeks but not without her rent money for that long. She then went and returned the stroller and got her rent money back, but never received her check for the original purchase price in the mail.
I am now worried about going and spending money out of pocket to replace the stroller and not receiving my reimbursement. Not only would I be out $50 plus tax (which I would have to spend anyway when replacing the stroller for full price [even with the gift card with the replacement amount of $149.99]) but I would be out $149.99 for the stroller and the $24.99 for the protection plan (which should be covering at least $149.99 of the $199.99 that I will have to spend to replace it).
In total I would be out $224.98 instead of just $50. This would all be avoided and I would be much happier and much more satisfied if they would just sent me the gift card with the replacement amount of $149.99 like we were told would happen if we ever needed to call in and make a claim on the item.
BURLINGTON, CALIFORNIA -- To all consumers. As I work at a company that has strict policy and procedures, I would like to start off with the fact that I am fully aware of return policies and what items are not returnable. I had a difficult labor of 20 hours and upon arriving home from the hospital I wanted to do everything possible to breast feed, I began to nurse. The same day, I advised my husband that in the event that I would like to pump and store the milk, I would like to look into purchasing a breast pump and keep it handy for when I can use it.
So, he went to Baby's R Us and spoke to a really nice informative sales person who gave him enough information about the product. My husband also called me from the store in which I as well spoke with the saleswoman who explained the products features, she informed my husband not to open it unless we are surely going to use it, otherwise the item cannot be returned.
It was quite the investment at $500.00 but we made the purchase determined that I will use this product one day. My husband brought it home but I never decided to look at this item because I had a full description when I spoke to the lady on the phone, so there sat a $500.00 item completely untouched in the bag with the receipt.
Within the next 3 days I had excruciating pain from the recovery and was given high meds to cope, I was told I could not give my baby breast milk because of the meds in my body. I told my husband that day to return the breast pump to the store and we can always buy it another time. I did not expect the following events to take place.
As I was at home dealing with my pain and trying to care for my first newborn child, my husband calls me all upset, they were NOT accepting the breast pump back. I was furious! As my husband entered the store with their clear bag, an older lady at the counter automatically told my husband, "you cannot return that" already jumping to a conclusion that the item was opened, I fell sick to my stomach when he told me this. She had not even seen the box. Then my husband said “what are you talking about? Yes I can, the item is not opened.” She then proceeded to call her manager, yet another ignorant employee.
The manager looked at the box and accused my husband of tampering with the box. (Meanwhile I was on the phone hearing this) despite the pain I was going through I told my husband, “let me speak to her.” I explained how we never looked at the box when we purchased it, what was wrong? She said the seal looked as though it was tampered and the box edges were not flush.
This only got me more furious! It's not our problem that the box had a manufacturing defect! She accused us of something we did not do. I even mentioned my personal situation and who in their right mind could even afford to do something like that when they know that they cannot return it once opened, it sure as heck was not cheap!
Apparently all the breast pump boxes were dented in some manner. They also had the spider rope that presses the box inwards. I put through a complaint, again nothing was done. I called back, starting my story off that I was returning a breast pump, she too on the phone automatically assumed I opened it and started telling me the policy. Before she continued, I stopped her and mentioned I understood the policy, angry even more, I mentioned the item was not opened or even viewed for that matter!
That day my husband decided to go to another location to return it, and the funny thing was that the manager there looked at it carefully and said everything was fine, she gave our money back. Weirdly, we mentioned what happened at the other store location and she carefully looked at the seals and said it does not look touched because of the spider rope that is what was the cause of the dents and is not the customer's fault!
Going back to the bad Baby's R Us location, the customer service line served as no help. She mentioned a complaint will be put through and it will be brought to the store manager's attention, as far as I am concerned, nothing was ever done. Be careful when purchasing any big item with the spider rope or even just the regular sticker seals, the boxes even get damaged coming off the truck which is not the customers fault! I felt so degraded, insulted and hurt to be accused of something I did not do. Based on my rating below it is not all store locations, just the one in Burlington.
Here's how Babies 'R' Us sucks today: My mom bought me a glider "nursing" chair for ~400$. Looked amazing, had great reviews. It was shipped to the house, we assembled it, and it felt like it was made for a Munchkin. So, we had to disassemble it and return it to a store that would ship it back for us. When we took it to the store, they said they would re-assemble it and keep it as a floor model, which is what I suggested on the phone to them, when I called to see if we could just return it assembled, rather than run the risk of damaging it by disassembling it. No, they wanted it back in the box.
Babies 'R' Us put the $ on a merchandise credit card that I have to use it in the store or online. I found a chair in the store models that I prefer, so I went home to order that one. Well, to have it shipped to my house would cost 200$ for just the shipping alone... I don't think so! So, I opted to have it sent to a store for pick-up. I placed the order only to have it cancelled within the hour, for ambiguous reasons. I decided to call customer service.
After a long conversation and the woman offered me a whopping 50% off on the shipping (yeay, only 100$ shipping!), I said, "So, unless I pay a massive shipping fee for a freight delivery, which should be the cheaper option, there is no way I can obtain this chair? It cannot be sent to your store so I can pick it up???" "Yes ma'am, that is correct." I told her this is the kind of experience that causes people to say, "I am done with Babies R Us and their inconvenient policies. I will get my chair elsewhere." She obviously didn't care. It's a massive chain. This isn't even a drop in the bucket. And she's probably making minimum wage.
The exact scenario is happening to my mother-in-law who has been trying to order a bassinet for us. Basically, Babies 'R' Us has a bunch of products that they keep out of the stores, in some mysterious warehouse, and when you want to order them, they slap a massive "shipping" fee on it or else you can't have it. And because my money that I can use for this purchase is on their merchandise credit card, I am basically at their mercy. I'm sure that, somewhere, when my mom bought the first chair that we returned, she, as we all have done, clicked "OK" to a statement that said, "All returned items will be refunded in the form of store credit only." Meaning, I HAVE to spend my money there.
I am unbelievably frustrated. I just want a nice place to nurse my baby. Once this is said and done, even if I do have to give them my money for this, I will NEVER shop there again. I hope you will give it a second thought too. Pretty much every other option is better; even Wal-Mart...I can't believe I'm saying that! Gross.
THE WOODLANDS -- Couple of weeks ago, my wife and drove about 10 miles to our local Toys R Us, to buy one item from them for our granddaughter for Christmas. It was advertised $ 24.99. That was 10 dollars off. Normally it is $ 34.99. I had checked their website prior to us going to Toys R Us and the Imaginarium Double-Sided Easel - Pink--Item#: **, was in stock at this store. We checked the area of the store where these items are usually kept and found none. I found one of their associates who had one of the inventory scanners and a walkie-talkie.
I showed him the small cards which you usually take to the front and an associate will go and get your item and bring it to the register. He checked the item number and it showed 6 of them in stock. He and another associate went looking for the easel. They were gone for some time, about 20 minutes. He said he could not find them. I went to customer service and her computer records showed 6 of them in the store. Somewhere. She sent someone else to look for the easel. No luck either. I asked for a rain-check since the sale was over that night on the easel. She gave me one and told me to wait a few days and come back.
We waited a few days. My wife and I went back to the Toys R Us, located in the Woodlands, Texas by our local mall, again. They looked for about 1 hour, and found not a single one of them. Their computer, just like their website, showed they had the item. Six of them. And they were $ 34.99 now. But they would accept my raincheck price if they found even one of the 6 easels. No luck. Just wasted more time. Aggravated... This time customer service told me to wait a few days and call them to see if they found them.
We waited about 5 days and called them at Toys R Us. I held on the phone for about 20 minutes while they looked again. Supposedly. The lady came back on the phone and said they just must be lost, or possibly somebody had just walked out with them. Big as they are I do not see how and they have security devices attached to them. She just advised to try to find another store that might have it.
I told her honestly, they needed to remove the ITEM AVAILABLE from their website, instead of having customer after customer coming to their store looking for the same easel, which does not exist. (It has been 2 weeks since our first visit) and their website still lists this item (easel) is available. Bait and switch, like a car lot.
I called another Toys R Us about 15 miles away that said they had it, per the website. Bad mistake. They put me on hold. And never came back. After 20 minutes on hold, I called the 800 number for customer service on my home phone. I spoke with **, who amazingly, seemed to care. I explained to him we were trying to buy this kid's easel for our Granddaughter for Christmas, and having no luck, since they were the only one that sold this type. He gave me reference number after typing in all the information.
He apologized. And said I would receive a call from them within 3 days. I was still on hold on my cell phone from being put on hold. It had been 35 minutes on hold at the time. I let ** even listen to their music that is played after being on hold. ** told me that I could go ahead and hang up. He said his main computer showed that the store I was calling now had no kids easels in stock. Sold while I was on hold I guess.
I waited 4 days, and never heard from anyone at Toys R Us. I emailed them at their main email address, and was advised back the next day via email that I would be hearing from them in 3-5 days. That never happened either. I went to their website and it showed they had plenty for online purchase. I ordered it online and paid full price $ 34.99, plus tax, and shipping, just to make sure my granddaughter got it for Christmas. It has arrived, and is wrapped now.
Toys R Us are just a bunch of scam artists, and it seems bait and switch. While in the store they had tried to sell me the much more expensive kids easel ($ 49.99). Toys R Us does not care about its customers. They just try to get you to the store with phony ads, and hope you buy something while their. We will never shop at their store again, and I told all our friends and relatives that we would hope they did not either.
All that read this story should stay away from the Toys R Us. It will save you a lot of time, and aggravation. Especially the one by the Woodlands Mall in Conroe, Texas (Montgomery County). Maybe our Attorney General here in Texas needs to look into the way Toys R Us runs its business in Texas.
ST PETERSBURG, FLORIDA -- Simply put, told me I was buying an XBox 360/Kinect Bundle Package for $200. It was Black Friday, last box on the shelf, 3:30 in the morning, and the sales associate told me it was what I was asking for. What do you do? You scoop it up before anyone else does, without thinking twice. (I know the bundle is supposed to be $300, but I thought maybe since it was Black Friday I was getting a deal).
Really it was just the XBox. It was Black Friday, so I was not able to return. Because of this mishap, I was not able to get any of the real deals. For example, if I had wanted to buy just an Xbox, I could have picked one up at any of the other stores I went to that day shopping and would have gotten 2 to 3 free games to go with it. FOR THE SAME $200. Needless to say, I felt wronged, and thought maybe customer service would be there to help make it right. I wasn't expecting anything for free, I understood it was early, and a busy day, lots of commotion, but I should not have been lied to.
I would have gladly paid the extra $100 to get what I was originally seeking, however, by the time this whole fiasco was over, the bundle I was looking for was sold out everywhere. If nothing else, at least get me the Kinect system for $100, instead of the $150 it's supposed to be. You know, since that's what I was told I was getting in the first place. All I wanted was both components, and was absolutely willing to pay the difference.
Had to file an 'incident report' with 800 number customer service line 5 times over the next 2 weeks. The first 3 got 'lost' in the system, never to be found. 1 was 'accidentally closed' when it was supposed to be 'elevated' to corporate (who was supposed to get back into contact with me. The final, got me to a supervisor, who basically told me it was my fault for not knowing what I was buying.
(Shouldn't you just be able to trust the sales associate?) and there was nothing she could do and I should call the store. When I called the store they told me "All of our employees were informed beforehand that we didn't have any of the bundles in stock anyway, so there's no way that could have happened."
How it happened: I was in the electronics dept., browsing, when I was reminded by my wife that we wanted to get this for the family (it was early in the morning and I wasn't ready to start thinking yet). I asked the nearest associate if they had any 'XBox Bundles' in stock. His reply was, "No, We don't even have any XBox's" I looked over his shoulder to the glass case and saw one box, with a picture of Kinect on the side (now I know the picture was just advertising it, and not meaning it was being included).
So, I asked him, "Isn't that one right there?" still referring to the Bundle. He said "Yes, it is, I forgot we had that one". I guess it was a 'ticketed' item. Someone had reserved it and not picked it up. After checking to see if it was available, he told me it was, and told me it was $200. I was concerned about the low price, so I verified WITH THE ASSOCIATE that this was the box that included the Kinect and the only thing I was not getting was a bigger hard drive and the headset that comes with the other package. He agreed and nodded the whole time.
My biggest complaint here is that because of all of this mess, I was not able to actually get any of the best deals on what I was trying to buy, and their customer service did not even attempt to accept fault or make it right. Absolute worst customer service I have ever seen, and coming from a well-known company this large was absolutely shocking. 3 weeks later, I was able to come across the bundle I was looking for, at target, for $300, with a free game.
Again, that's all I originally wanted. So I purchased it, and returned the one I got from toys r' us. Toys R Us has absolutely no concern or regard for its customers, will not ever even attempt to admit that one of their employees may have made a mistake, and you have even less of a chance getting them to try to make it right.