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TracFone Consumer Reviews - Page 2

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Don't Do Business With Them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I have been TRACFONE for 1 year and a half. I thought initially it was a good pay as you go with triple minutes for the LG phone. I have had MULTIPLE MULTIPLE problems with customer service. Calling the MIAMI number you are on hold for long periods of time. When not on hold you get transferred to Costa Rica the Philippines and this past Saturday was routed to Columbia. I asked numerous time to speak to a SUPV only to be put on hold longer and then the call was disconnected by TRACFONE.

Recently March 1, my TRACFONE only 3 months old, died - the on off switch ceased to work. I called TRACFONE - said they would send me a new one. Then on Tuesday, I decide NOT to get the new phone as I was switching providers and ending the terrible service with TRACFONE. I called - placed on hold for 15 minutes until I spoke to someone. I gave her my ticket # told her I do NOT want the new phone. I asked if it was shipped she said no. She cancelled it for me on Tuesday. I come home on Thursday and its at my door. I was LIVID. I called - was on hold for 45 minutes.

Spoke to two people who could not help me and asked to speak to a SUPV. They wanted me to bring the phone to the PO to mail it back. I said "NO, This is YOUR problem as I cancelled it on Tuesday". Finally was able to reach a supv - she and I sparred back and forth. I was on the phone with TRACFONE a total of 110 minutes. TERRIBLE customer service, terrible people - some who cannot speak English. And I had to be on hold for 110 minutes when I called on Tuesday to cancel this new phone order. NOT my problem but they made me take 110 minutes out of my time to call them back AGAIN.

Last year, ** in corporate was the only one who could help me. I had her phone # and lost it. The multiple calls this past month I requested to have them email ** and wanted her help again. Never heard from ** and doubt they emailed her. She is the only one who resolved my previous problems. This is a TERRIBLE company for customer service. DO NOT USE THEM.

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Flawed 3g Phone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I received a 3g phone to replace an old 2g phone. It took over three hours to transfer minutes from old phone to the new replacement and I was using their customer service. The CS representative was not knowledgeable enough to help me get all the information transferred to the 3g phone and rude. My 3g phone still does not have browser capabilities. I cannot send or receive pictures. All the 3g phone can reliably do is allow me to text. If I use the 3g phone to make a simple call both myself and the recipient of the call must hold the phone 6" away from our ears as the volume is cranked up so high.

In an emergency situation the 3g phone could not be relied on... and this is why I carry a cell phone. To recap: customer service is uninformed and often bad mannered, the 3g phone is flawed and unreliable. I bought a Virgin Mobile phone yesterday. I will use up all of my TracFone minutes and then toss the phone in the garbage... where it and TracFone Customer Service belong.

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Taking Minutes Away
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- We have two Tracfones and tried to transfer 600 minutes from the one least used to the one that had 1700 and used all the time. Before, you could transfer just the minutes, this time I was told the number also had to be transferred. I agreed and after all was done the 1700 minutes were gone and I had the same number on both phones, of course only ONE could be used.

For two weeks tried to get my minutes back and a new number for the other phone and all I get from their "customer disservice" is to go in circles and nothing can be accomplish. They say to get a new number for the other phone they had to cancel my regular number in the active phone. Forget about push 1 for English, you'll get a foreigner trying to speak in English. PLEASE WE NEED A CLASS ACTION SUIT AGAINST THIS COMPANY.

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Tracfone Will Not Add Minutes From Card, 6 Weeks No Help From Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRUNSWICK, GEORGIA -- Bought Tracfone flip phone, very hard to activate. Added 60 min. no worries. Went to add 120 min. and screen said to call customer service. I have called 11 times and burned up almost all my minutes. First they tell me that my phone needs to be activated, (but it is activated and I have been using it for months) then they say I have an invalid airtime Pin, then they tell me I do not have a Tracfone, then they tell me that my Sim is bad, then they say they will send me new phone.

No phone so I ask where it is (this is after 6 weeks) then they email me about turning the phone on but by now my 43 min. is down to 4 min, and they tell me 4 min. is not enough time to activate the phone. Round and round. This is not good.

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Beware. Tracfone Will Sell Your Phone Number and Lie
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had the same Tracfone number for nearly nine years. Then, there was a "Verizon" recording on my phone saying my phone number was no longer active. This also deactivated my phone which still had minutes and air time. I contacted customer service, after being transferred several times, was told that Verizon owned their phone number and they just took mine back. I contacted Verizon and was told they would never do such a thing. I filed a complaint with the FCC and after some digging found out that Tracfone sells phone numbers at random whenever they want. I'm not done yet. Will be contacting every consumer reporting agency I can find.

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Zero Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAKFIELD, NEW YORK -- I went online to check my account balance and Tracfone tried to tell that I do not have any "devices" associated with my account. I opened an account in July 2010 and have had the same home phone number, cell phone number, e-mail address, and mailing address but Tracfone went in and changed my account without telling me.

I tried speaking to several Reps over the last few days and their accents are very difficult to understand. I must have spelled my name for them at least 20 times and they still screwed it up! I asked to speak to a Supervisor and started the whole "dog and pony" all over by repeating my phone number and e-mail address several times. They either do not listen or do not understand spoken American English so I have to spell everything very s-l-o-w-l-y for them and just hope that they get it right. This is not the way to run a company but obviously Tracfone does not give a **!

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Unreliable voice mail; Did not honor promise to unlock phone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had a Tracfone cell phone for quite awhile, but they could never keep my voice mail settings in place. I would set up voice mail and make a test call, which verified it was working. Then the next day, someone would call me and hear a recording that said they couldn't leave a message because my voice mail had not been set up yet. This happened over and over, despite my spending an hour and a half on the phone with tech support.

Dissatisfied, I let the account expire, but then I found out that Tracfone was legally required to unlock your phone for use on another network. I called them and they said that if I reactivated the phone, they would be happy to unlock it.

I really liked the phone and wanted to avoid the cost and hassle of getting a new phone, so I paid for 30 days of service to reactivate Tracfone.

When I called to have them unlock the phone, they said that while my phone qualified to be unlocked, they were incapable of doing that because of some sort of "technical problem." However, if I mailed the phone back to them, they would be happy to credit me $5 toward a new Tracfone.

Seriously? Are all companies this manipulative and dishonest, or is it just Tracfone?

Lessons learned: Buy only unlocked phones. Do not trust a company to ever unlock a phone for you. And most importantly, NEVER TRUST TRACFONE.

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Tracfone Has No Clue As To What They Are Doing!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PANAMA CITY, FLORIDA -- I have been trying to transfer my sim card # as well as minutes, service days, and of course my contacts to my second new TracFone and neither one are working. I have been trying for 14 days now. This has me furious!! I have gotten a different answer from each representative that I have spoke with. I still have NO PHONE!! What happened to the "24 hour" down time? I was told this would take to solve (2 weeks later)? I noticed this same problem posted back in 2000. Come on guys... Do you see the problem(s) here. All other carriers seem to have figured it out. Give 'em a call if you can!

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Tracfone International Dialing False Advertising to Call All Cities in Country
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Although their website (http://www.tracfoneild.com/destinations.aspx) states: "International Destinations include cities within the countries listed below," and Belgium (32) is one of those countries listed you cannot make calls to landline telephones in city code 71 (Charleroi). I have been through repeated calls to Customer Service (Ghana and corporate) and have been simply told that, "We do not provide service to that city code" (There may be others but that is one of the ones that I want to call).

I filed a complaint with the BBB Miami and today a representative from Tracfone called me back to confirm that they do not provide service to City code 71 in Belgium, probably the second largest population area in Belgium. When questioned why she simply stated their carrier did not provide it. When questioned about the website statement, she stated she would let management know.

I asked for a refund and she would only refund the last $20 card (120 minutes) when I have 241 minutes left on the phone. Everyone need to be aware that when Tracfone says "cities within a country" they don't necessarily mean all cities. I would not recommend Tracfone to anyone and when I burn up these minutes I am going to another carrier.

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Would be a good company but for the lack of any customer service and support
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- For the person just wanting a cell phone for calls, for directions and/or emergency contact, Tracfone coverage for the cost is fine. But when there IS a service/coverage or phone issue, their customer service is anything but customer friendly or focused. They'll easily toss out a fix that when further inquired on for explanation as to how it will fix the problem and if it's even a guaranteed fix or just an expense to try to hope it fixes things, it's admitted what's been suggested is simply the best idea or suggestion they know of and is not a guaranteed fix.

But again, this last admission isn't owned until pressed for - so if simply accepting their advice and any additional associated time and expense, it's still a catch-22 as to whether or not you'll just be throwing more money and time away. Their reps are completely untrained, seeming to just grab onto whatever they hear in the customer's statement that might be workable into a response. There is no accountability or assurance in what they're stating (and so really no point in calling them or even their existence and pay as "customer reps.")

They appear to be no more than a bunch of job seekers brought in and told to answer "Tracfone" and offer a name so it appears there's a cust/tech group. I use them for the cost savings for now - but, for the complete no guarantees/hanging out in the wind experience as a customer when things DO need address by their end, I would not recommend them to anyone if you have a little more to spend for service with actual customer service..

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TracFone Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 32 ratings and
102 reviews & complaints.
Contact Information:
TracFone
Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
1-800-867-7183 (ph)
www.tracfone.com
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