ZELIENOPLE, PENNSYLVANIA -- The Travelers Concierge service is the best customer service I have ever received. Customer service professionals meet you at the location of the automobile repair provider and take care of the entire process, arranging the rental car, coordinating with the repair professionals, making sure all parts are ordered and installed. They inform you regularly of the process so that you know exactly how repairs are proceeding.
Customer service professionals help to coordinate any health care submissions and coordinate directly with the health care providers in order to submit the necessary claims. Customer service professionals inform you when there is a delay and the reason for the delay, although the deadline for the rental car is met, so that it is not a problem. They take particular interest in your specific situation regarding your scheduling needs, for example, a deadline for when you need your car for future travel. The inconvenience of having a car repair was entirely mitigated by their excellent customer service.
PUEBLO, COLORADO -- Something hit the windshield on her Expedition while she was driving to a food giveaway to the needy as she and her friend do every week and they heard a strange noise and upon looking they finally seen a small hole in the windshield and cracks starting to appear. We called Travelers Insurance and they very quickly made arrangements to have the windshield repaired but when the glass company looked at it they said that the windshield could not be repaired and we would have to have it replaced at a cost of $300.00 (what a shock!).
ALBANY, GEORGIA -- I had stopped at a yield sign about 5 ft behind the car ahead of me, looked to the left to see oncoming traffic and when clear, assumed that the car ahead of me had already gone. I accelerated, only to run into the back of the car ahead. Travelers handled all details of the fender bender and were very professional in all they did. Morgan was the adjuster who did things superbly. Thanks to Travelers for handling everything. I have no idea of details of the other vehicle, which received very little damage as did my vehicle.
My sister was hit by a traveler insured driver at an intersection. The Travelers insured driver ran through a stop sign at a T intersection going 55 and hit my sister passenger side door while she was traveling 40 on the road obeying all traffic laws. She fractured her neck. This was back in 2004/2005. Although the police report holds her absolutely unaccountable, Travelers refuses to pay her medical bills. They have done nothing but delay the trial. Meanwhile my sister had to drop out of school where she had a 4.0 and played collegiate sports.. she is in constant pain and will need at least 2 or three surgery's in the next 20 years.
Right now she has extreme injury throughout her back and experienced traumatic brain injury (her memory is clearly been altered since the accident, we all notice a change). Her life has been on hold for 5 years. They have been hiring private investigators to follow her and found nothing. They now "hired" a doctor to exam her which she just left and apparently he did not xray her, MRI her, and barely touched her back saying she mysteriously developed fibromyalgia and the fact she can't lift her arms above her shoulder are because of this disease that developed and not because she was t-boned in an accident in which the combined speed was 110 mph and the only reason she lived is because of her air bag.
WHY WHY WHY!!! They are ruining her life! She was a victim of a Traveler insured driver.. she will never play college sports again, she can barely make it through the whole day without pain... TRAVELERS IS EVIL! This is not right! Please help me get this company its due! I will go on television. I will talk to reporters. I will do anything!!! This is not right... they should pay for her medical bills so she can go through a day without extreme pain!! Anyone with suggestions please let me know!!! Apparently, because she has soft muscle damage the insurance company sees this as a pass in which they can get out of paying her on behalf of their client. My sister does not deserve this!!
This is an email I sent to travelers last week and have received no response. I am hoping after 3 months to finally have my vehicle back this week-- "The accident occurred on May 5, 2009 and my car is still not repaired. The adjuster on the project was less than adequate as he was neither timely nor accurate. The slow response time and approach of one thing at a time resulted in the longest lead time item not be ordered until at least 3 weeks after the accident. I had even contacted Mercedes Benz Corporate directly to try to expedite the new wiring harness but was told that the earliest it would be delivered would be 7/31.
Yesterday I stopped by the body shop and I found out the harness came in late last week and the vehicle had to be flat bedded over to the local MB dealer for installation that cost $3000. All toll, as of yesterday the vehicle has cost about $40,000 to repair, required over 200 individual replacement parts and has been unavailable to me for nearly 3 months. When you add in the rental car cost of approximately $5000 that will be reimbursed by the other insurance company (the accident has been deemed 100% the other drivers fault as she admitted to running a red light and was sited by the police at the accident scene) which means the other company is out $45,000 repairing a vehicle with a RETAIL value of $57,190.
Initially, and I am working on memory here given the time that has passed, the adjuster wrote the claim for well under $20,000. Because the adjuster was clearly incompetent and failed to listen to either me or the owner of the auto body shop as to the real cost of repairing my truck what has occurred is both a disservice to me as the policy holder and the other insurance company as the cost skyrocketed.
You don't need to be a (supposedly) trained adjuster to realize that the salvage value of a 2008 Mercedes GL320 CDI far exceeds the difference between what it cost all in to repair and the retail value of the vehicle and the both fair and wise thing to do would have been to total the vehicle as I had requested soon after the accident occurred.
Even worse is that I will never be convinced that having sustained the kind of damage my vehicle suffered that it will ever drive the same. This has been a total disservice to all involved and I would like someone to follow up with me and explain why this happened and what action will be taken to rectify this. I need this resolved to my satisfaction or I intend to move my policy to another carrier.
Travelers Insurance refuses to pay damages even if damages are written in police report. Police report specifically states their driver was at fault, and that I was NOT. Report also states damages were caused as a result of the accident to sections 3 and 4 of my car, and Travelers only wants to cover section 4. Since section 3 is damage done to passenger rear door, it is obvious why they do not want to cover it, as this would be more costly. This insurance company is rude, and horrible to work with. They state they try to contact you "multiple" times, even though they only leave ONE message.