TEXAS -- I received a call from this company to lower my electric bill from reliant. I emailed the company to complain. Did not get an email response, so finally I called and waited for 15 minutes. The lady informed me she was the only one that handled e-mails. How big is this company? One employee. She was very understanding but I had a contract. I am writing with copies of my bills from reliant and TXU to show the public utilities commission.