U-Save Car Rental Consumer Reviews - Page 2

LOS ANGELES, CALIFORNIA -- When we arrived at the counter to pick up the vehicle on Feb. 22, 2017 they showed us a separate piece of paper that we had never seen before, that stated that 'proof of US Liability Insurance is required", and that "International, Canadian, or other policies issued outside of the US are not accepted as proof of US liability coverage".

In other words, the Rental Agreement that they had us sign indicating that the damage waiver is "optional" is not optional at all and we were forced, under duress, to initial that we were accepting the "optional" insurance because if we didn't they would not release the car to us. They charged us $30/day USD for insurance we did not need or want or had agreed to when we paid for the car, using our credit card well before we arrived in California.

LOS ANGELES, CALIFORNIA -- I have intentionally set myself up with the proper credit cards as well as car and liability insurance to specifically avoid the cost of the extra coverages all the car rental companies want to charge us for. U-Save forced me to get the extra SLI insurance or they would not let me take the car off the lot. Any other car rental place I've been to allows you, even if you don't have proper insurance coverage, to take on the risk if you choose to. U-Save never showed me any written policy to support this ridiculous claim. This must be illegal. If you had a similar experience please let me know and maybe something can be done.

So early May 2011, I rented a car from U-Save at the airport, in Myrtle Beach, SC. When I went to return it, I left my backpack in the car. The car was left for 5 min. In that 5 min, an employee took the car to get washed in a back lot. An employee found the backpack, took it out of the car and went through it behind closed doors or a sketchy garage. He then abruptly left work. He stole a brand new Canon camera worth over $1000 from my backpack. He never punched out. He left work nearly 2hrs early. He never called the front desk to inform them that a customer left behind a personal item.

When I made it to the front counter to turn in my car and tell them I left my backpack in the car, one of the managers named Dave told me that the employee that found my backpack is the most honest employee he has and he would never steal anything.

He couldn't answer my questions as to why the employee left early? Why he didn't call the front desk to turn in the backpack? Why he took my backpack into a garage? Why he didn't punch out that day? He didn't even know his best employee's last name or cell phone number. He became so furious with my questions that he actually tried to start a fight with me. The Horry County police dept. stepped in and stopped it. The manager actually said to me, "you staring hard boy." He then went to square up with me and that's when the police stepped in.

I've called the corporate office of U-save, followed up with them on their website. All much to no avail. I even spoke with the regional director of usave for the South. Doug told me they would not refund my camera because it's my word vs theirs. And they are not responsible to lost items. Doug was also supposed to call me back regularly with negotiation updates... he never phoned me back once.

This is typical customer service @ usave. I asked if they would refund my car rental fee b/c of the way the manager treated me. Doug said they would not b/c the franchise owner, Rock, was angry that I posted negative comments. I also learned they did not terminate employment of the manager that tried to pick a fight with me.

I spoke with the main manager of Usave in Myrtle Beach. He told me that they do allow their employees to go through anything left behind in a rental car. He told me they allow this "so we can see what's been left behind." How about we go through our customers belongings in an effort to find identification in an effort to return any items left behind? Or how about having a lost and found box? Or what about some security cameras where the cars are cleaned.

I also found out that each Usave is its own privately owned branch. Usave corporate office clearly doesn't care about each branch. One review after another rips the car's quality or their shady practices, or how the folks are rude. The cars may be slightly cheaper over the course of a week. I'd personally rather spend $40 extra over a week and not have to deal with rude people who go through your belongings and can't consistently produce a quality product. Save yourself the aggravation... rent from a mainstream car rental agency.

MIAMI, FLORIDA -- They charge your card and lock you into an agreement then try to up sell you. I refused to take the car because it was a dented, awful, dirty Hyundai. They wouldn't offer me a refund then said they would and didn't. I fought it with my bank who did nothing because I didn't have proof that I didn't take the vehicle. BECAUSE I NEVER TOOK IT! So now I'm issuing a formal claim with Better Business Bureau. Never use this company. They are a typical MIAMI shady scam business.

MIAMI, FLORIDA -- I wish there is a choice where I put no star on there!! U-Save is the worst rental car service I've ever seen. It took me three hours to get the car, and they tried to trick me with all chances for me to pay more. They also force me to put down a deposit of $250! And it can't go back to my credit card but would be a check mailing to my house. I HAVE NEVER RECEIVED IT half year after my trip! Be careful and never use their rental car service!!!

LOS ANGELES, CALIFORNIA -- QAMAR is very very rude. He does not explain anything to customers but sign these. It just take 1 minute to go over and make customer happy. This guy is rude, rude and rude. He does not deserve to work for U-SAVE.

MIAMI AIRPORT, FLORIDA -- U-Save Miami Airport put a $500 hold charge on my credit card and have still not refunded it. There was no problem or dispute with the rental but despite three phone calls, they have not refunded the deposit. I have now registered the dispute with my credit card company.

MIAMI, FLORIDA -- I rented a car from U-Save in Miami Airport and charge me $250.00 for security deposit, I return the car and I was told the security deposit will refund by 5 to 10 days. I called several times and I did not get any response.

LOS ANGELES, CALIFORNIA -- I should have known by the shuttle service but ignored my gut feeling. Where do I begin? I was forced to take additional insurance despite the fact I was covered by my personal insurance. The rate quoted online was considerably higher than at the counter. The car's front undercarriage was dragging and the representative says "no problem, it's ok". I am still trying to get the difference held on my credit card refunded and it's been close to a month!!! Please save yourself the trouble!!!

GREECE -- I booked a car on 06.02.2016 through CarRental.com and yesterday on 28.05.2016 when my flight was due I contact U-Save office from Athens for the confirmation and they told me they don't have an available car!!! I want to mention that luckily I contacted them to make sure we still have the reservation otherwise we would have been left without a car, considering the fact that they didn't even let us know, and besides, they were very unpolite when we asked them for explanations. I suggest to interrupt the collaboration.