NEW JERSEY -- Every time I call (from California) I get a response that UBS cannot service my request because it is after business hours in New Jersey. This is one example of a level of service that frankly SUCKS! Frequently I call in, the phone system recognizes my phone number and then the person answering the call asks me to read a text message PIN code number and it does not work and they must call me back. Pretty poor security functionality.
The wealth advice center is advertised as personal service - I would say it is far from personal and not for technologically savvy people. The people at UBS insist on older forms of communication and order processing. I wish I had not been automatically being transferred to this group and lost connection with my previous client adviser who is local to where I live.
For over a month we have been trying to get a transaction done. Unfortunately, we have been given wrong information about how to get it done and at one point was told by one advisor that it would be completed within 48 hours. Not only did it not happen, but now they are telling me we will have to get more documentation which will require me to take time off from work.
I have asked to speak to a supervisor but there are none available and they will have to have one call me back. I have dealt with multiple financial management companies recently and everything went smoothly. There are many financial investment companies out there. Do yourself a favor and avoid this one.
UTAH -- In December I closed my account with UBS and transferred funds to another company. I was charged a $150 annual fee, a $95 maintenance fee, another fee of $150 to close the account, and a $95 transfer fee. Maybe those fees are legal, maybe they're not. But it's sure a shameful practice to pick a man's pockets with those fees for a relatively small account. And it sure sounded like that representative was laughing when she transferred me and updated the new representative with my concerns. You do BS, UBS.
MINNESOTA -- We ended up with an unsolicited Margin Loan through UBS shortly after selling a small amount of our stock. We had to look up what a Margin Loan. We were given the runaround about it and were ignored. This was a liability needless to say and were down $1,417. Finally got our stock out of UBS' oily hands with the help of a financial adviser. I strongly discourage doing any business whatsoever with UBS. They are unprofessional and dishonest.
ST. LOUIS, MISSOURI -- In the summer of 2009 I received a letter from our local UBS office informing me that they would no longer be serving me and that my IRA and Cash Management Accounts would be moving to their New Jersey office. I responded with a quick no thank you response.
Unfortunately, I and my $250,000 were transferred regardless against my wishes. I called my local office but they refused to connect me to my financial adviser. My adviser and I would have regular face to face meetings and I had gotten to know and grown to trust and work with for many years. I was not happy when they won't connect me and said that my account is now halfway across the country.
Soon a polite, but total stranger called me telling me how wonderful it was that my accounts were with him and his associates at the New Jersey call center. He was caught off guard when I informed him that I wasn't happy with the new arrangements and that I doubted if he and his associates would fly out to St. Louis to talk to me face to face about my financial goals and dreams.
The bottom line was I move my accounts back to St. Louis using a different financial instruction. I see my new adviser on a semi-regular basis and I am very satisfied with him. Ironically, about 6 months later I received a letter from the UBS New Jersey office saying that there wasn't anything they could do because it was all the St. Louis Office fault for transferring me. I always felt sorry for that guy, (I don't remember his title) he seemed so helpless and a victim of corporate mismanagement.
I have learned if you are not satisfied then move your business elsewhere. I wonder how many financial relationships they destroyed and subsequent business UBS lost due to this upper management decision. I am still upset and bitter today, maybe I need therapy, but I misplaced the 1-800 number. Ha!
Stay away from UBS and Merrill Lynch unless you like to give away your money to unethical companies who practice "bait and switch" tactics to improve their income at your expense. UBS is yet another investment company I have had terrible service. When I switched from Merrill Lynch several years ago to UBS, I did so because Merrill Lynch did a similar practice as UBS did.
I left Merrill Lynch because shortly after transferring funds to them I was notified I no longer could contact my local investment advisor because I was now assigned to a national office in another state. It was a horrible "bait and switch" experience. I made it clear to UBS why I was moving to them and for the first few years it went very well.
Then, just like Merrill Lynch, I was notified my account was transferred to a national office in another state and I could no longer see my local advisor. I was even given the name of an advisor but coincidentally could never reach them. They assured me their advisors were all licensed, but my response is I wanted more experience than someone that may have got their license the day before.
I let UBS manage my funds (and of course paid a fee for it) but no changes ever occurred and the account performed poorer than other accounts I had. I finally had enough when they notified me they were going to start charging a $95/yr maintenance fee in addition to the $75/yr annual fee they were already charging.
Then when I closed the account they not only charged a $95 transfer fee (which I expected) but they also charged a $75 annual fee again even though they just charged it in December. When I called they said they do not prorate the annual fee. i.e. if I would have closed the account Jan 2nd they would have charged a $75 annual fee for doing nothing. I am a firm believer in earning an honest living for providing good service. UBS and Merrill Lynch are not such companies and do not deserve to be in business. I want to get this message out to everyone I can.
PENSACOLA, FLORIDA -- Back in 1999, I moved my life savings (approximately $180,000) under George ** (UBS-Paine Webber in Pensacola, Fl) to invest. I requested long term growth and moderate risk. In addition, I specified that I was not wanting to play the stock market.
Within about a year, ** guidance had lost over a hundred grand. When I questioned him about the loss, his only response was that the market was just down. I couldn't sell the "crap" he had invested into because I would have taken a tremendous loss. So, I waited, and I waited. By 2004 (I believe), ** had bailed UBS or been terminated. I don't really know. I suspect the latter since his investment guidance for me "sucked."
By 2008, my investment plan with UBS was worth about 115 grand, and I had experienced enough professional advice. A new UBS "hot shot" (dressed in a 500/dollar suite) wanted me to purchase an annuity from him. My wife and I told him thanks but no thanks and moved what was left into CDs in a local bank. In my opinion, stay away from anything associated with UBS or George **. Neither will make you money. It is my understanding that UBS investments have changed their name or sold that part of the business. Imagine that?
WEEHAWKEN NJ -- UBS Services has recently ripped me off in a huge way! First of all, they began by categorizing my account as a "low balance" account. Then they supposedly sent me a letter (which I never either received nor read), expressing their intent of adding extreme and unwarranted fees which accrued on apparently a monthly basis.
The crux is, that they- after about one year have taken not only the five hundred dollars but kept the account open to keep accruing interest on account already "under water" -and according to them, I OWE THESE SLIMEBAGS money. This is A total sleazebag way of stealing money from unsuspecting investors- in order to maximize profits. These people stole my money- in a way no different than if they robbed me at gunpoint! Disgustedly, M**.