SOMERSET, KENTUCKY -- There's a reason that TRASH is in their name. Dealing with this company is absolutely abysmal. We purchased the Ultra Shield warranty via Chariho Furniture to cover any scratches or issues that may arise with our dining room table. A few months in, there was a scratch, so we called and submitted a claim with Ultra Shield. I didn't hear anything back, so I contacted them again at which point they said that I had missed sending a piece of information. I called Chariho to get the missing information, it took about 3 days for them to get back to me and I immediately sent the info back to Ultra Shield.
Again, didn't hear from them, so pinged them again. They stated that because the information had been missing previously, they closed the claim. I explained the situation and they were rude in their responses and completely unaccommodating. I can't believe the way they talked to a paying customer. It's clear that they will do whatever they can to get out of doing their jobs. Luckily, Chariho refunded the money we spent on their services. I will never, ever again use Ultra Shield for any of our furniture in the future and I will discourage anyone from signing on with them in the future. Surprised their scam of a company has lasted as long as they have.
PHOENIX, ILLINOIS -- Purchased this coverage on several furniture items that I purchased from La-Z-Boy. I was encouraged to add this coverage from Ultra Shield as any scratches and tears would be remedied. We found a single scratch on the leather sofa and I called Ultra Shield to submit a claim (after a bit of run-around trying to get to the right person). I submitted photos of the scratch, the sofa, the invoice and the Ultra Shield Policy, per their request. After a week I heard nothing and followed up and they asked me to resend everything, which I did.
They subsequently responded... "we did finish reviewing your claim this morning with upper management. This did come back as a noncoverage as the warranty that you purchased with Ultra Shield does not cover any type of scratch on leather." Huh?? I reviewed the policy and nowhere does it say that scratches are not covered. I called the La-Z-Boy store where I purchased the furniture and warranty and the Manager offered to refund the cost of the policy ($179).
Very pleased with La-Z-Boy. I'm warning you though, my experience should be an example of why you should avoid this warranty company as you will be frustrated and disappointed dealing with Ultra Shield. Kudos to La-Z-Boy, but they should consider a different vendor for their after the sale warranty vendor.
I have filed a claim with Ultra Shield warranty for my leather furniture we have purchased 2 years ago! I filed the claim last Friday and had to call yesterday and left a message but no return so I called again today and spoke with Sandy their service manager! She did deny the claim stating that the warranty does not cover any rips or tears on the leather cushions when there is not a specific reason or it is unknown how it happened! Well I explained that it happened because of just normal sitting on the couch! We're very neat and clean in the house, it seems to me that the leather and fabric is cheap!
But regardless, the point is that we purchased $3000 worth of furniture and bought this warranty to protect the furniture and this company doesn't honor their claims! They have a huge history of terrible reviews online which I wish I would have known beforehand! So that is my reasoning behind this review! To help others realize what a scam this Ultra Shield is and don't purchase from them! It is a waste! They said the company doesn't cover the seats, the leather. She had so many reasons and scenarios that are not covered, I honestly don't know what is really covered! I'm assuming nothing!
COLUMBUS, GEORGIA -- This is the third time I have tried to get an issue resolved with this company. They cover nothing! Buyer beware. I called for blood... bodily fluids aren't covered. Fortunately, wine is covered and they sent the SMALLEST sample of cleaning solution. I don't believe it was even an ounce. And now, there is a split at the seam and guess what... it's not covered.
I can say the customer service representative was nice compared to what others here have experienced. That doesn't go far when you've spent a ton of money on a policy that covers nothing. La Z Boy has to know the sheer volume of complaints this company receives. I won't do business with them again... La Z Boy and Ultrashield.
MICHIGAN -- This company is the worse to deal with. Rude and will send a denial letter without even sending a tech out, l believe when you pay 1700 for a leather sofa have no kids and you use the Ultra Shield cleaning supplies and your sofa is wearing they should uphold their warranty... As stated in their warranty they will cover ink, holes, nail polish human and pet bodily fluids, grease etc. But not wear.
Stated l have cracking. They do not cover and it is rope where the leather is wearing. I ask for the copy of company that came out. I have every right to see but no they will not send copy. She stated personal between 2 companies. Told me nothing more to say and she had more clients to take care of. Very rude. I tried being nice and ask her how she would feel if she paid for 5 year warranty and 1700 sofa and in 2 years it is ruined... PLEASE DO NOT PAY OR deal with this company. Read reviews. More complaints than likes... Save yourself the headache of this company!!
ANNAPOLIS, MARYLAND -- I started a claim for a tear my pet made in the couch I bought under #5 of the coverage plan that reads "Any puncture, cut, tear, and rip from a specific incident." Their response was to read the back of the plan, which states separately (not in an exception clause on the page the clause mentioned is) under "Improper Maintenance, Care or Misuse" that "stains or damage caused by animals, except pet bodily fluids" are not covered.
BRONX, NEW YORK -- Do not ever buy this protection plan. I bought two Recliners from La-Z-Boy and was informed that this plan would take care of stains and tears. This is not the case. I suggest that La-Z-Boy tell their customers the correct information regarding this company. I give them the worst review. If I had looked at the reviews prior I would not have wasted my money on this plan.
MEDFORD, OREGON -- I'm crying. My couch and love seat is not even a year old. My grandson spilled baby formula on my furniture and it won't come out. And I have a tear in the arm. Don't matter, they deny you. They deny you before they come out and look before they even get a picture. It took me so many calls to even get a call back.
Finally I complained, they had someone call me. Took that guy months. "Never had time", the old man said. The guy gets there finally. He says I think it was a hammer on his tool belt not a screw driver. I told them that it was something from the tool belt that did this. The guy said, "That's what I'm putting in my notes. When Ultra Shield called back they said it's was a dog bite. I said, "Excuse me, no it's not. I have a nice gate that blocks off my whole living room." "You are lying so you don't have to pay for it." Then says, "and we don't cover stains, only one stain.
These people over talk you. Interrupting you when you talk. I finally said "Omg would you please let me bleeping talk my god stop over talking me please." Then they inform me that my 10 year warranty is now voided. I said then you need to return my money. She says "Yeah, right" and hung up on me. Now you tell me how can they void my warranty after I paid them 300 bucks. People need to open a massive claim against these people. They do not cover nothing. Stains do not come out of my brand new furniture they keep coming back. Class action lawsuit is what people need to do. This is not right. And I'm not stopping till something is done. They can't do this.
SOMERSET, KENTUCKY -- I purchased two $1000 sofas and purchased the Ultra Shield Protection Plan. After less than three years, the outer layer of my covering peeled away from where their product got between the layers and ate it away. So, not only does the product not work but it ruins your furniture. After weeks of dealing with rude reps and incompetent techs, they denied my claim. Even after the head representative talked himself into a corner and realized he was wrong, they still choose not to honor their product rather than pay the bill for poor quality.
I will say first hand that this place is a scam and the warranty is vapor! DO NOT PURCHASE FROM THEM! I will fight this injustice so you don't have to. It will end up costing me more in the end than just walking away, but that wouldn't be right to the rest of us. Companies like this must be exposed and even though they will keep popping up, we can keep them in check buy not allowing them to scam others.
Ultra Shield is a third party furniture protection business. Their products are typically sold at furniture stores as a way to upsell. We bought a sectional and an ottoman in November of '16 and bought the protection plan as well. We were promised 10 years of satisfaction. 6 months later life happened and we encountered some food stains on various areas of the furniture. I decided to call and make a claim. (If you try to clean it yourself it will void the warranty.)
The customer service representative was a very unhappy person who treated the discussion more as an interrogation rather than a positive customer service experience. She was more interested in trying to talk down to me rather than fix the issue. After 10 minutes of explaining to this person what the stains were (food) and where they were located she informed me that it was "too hard of a job" and therefore couldn't proceed with the claim.
After explaining this to me I let her know a refund is in order for the Ultra Shield plan as it is essentially worthless. She then informed me I would have to seek a refund from the furniture store, which I am currently in the process of doing. Additionally I have just re-read the terms on the Ultra Shield terms of service and it turns out her story is complete B.S. Do not give this company one dime. Remember if someone rips you off, be diligent, ask questions, and complain until they rectify the situation. These companies rely on people being passive, not calling, or trying to fix it themselves. Do not give Ultra Shield any of your hard earned money!