MIAMI, FL, TEXAS -- Read the other claim experiences and you'll know exactly what I experienced... Worst Customer service, no communication unless you call multiple times a day and, if you don't, you will never know what's going on and they will never reach out. On 1/8/19, had a total loss claim and from the beginning it was troublesome. paperwork was "lost", not once did they correspond with my bank, they said, "we need to contact the bank for a letter a guarantee and they can issue payment", sounds great... too bad they never did. I called my bank every day!!
Then, on Monday 3/4/19 get a text message at 4 pm, not a call, stating that payment was being mailed the next day... yet they still never contacted USAA for the letter... Also, I can't make a ten-day payoff for the loan because I don't know when the check is supposed to arrive? Just a horrible company all around. They need to be shut down!!!! Don't buy cheap insurance! You get what you pay for.
TEXAS -- Mr. ** the claim representative was very rude to me and disrespectful. One of his insured driver hit me on Feb 2, 2017. Mrs. ** lied stating that I hit her. I'm so glad their insured driver didn't damage my vehicle that bad. Mr. ** stated that he drove to the accident location on 3/7/17 after he spoke with me for 10 minutes that same day. Lmbo really! I'm not crazy.
This company sucks for anybody that has this company. I see why they don't have a good rating. They don't want to pay for my vehicle to get fixed smh. The insurance driver had liability. United Auto insurance in Addison Tx. Y'all are a joke. Pls wake up and get better insurance; with a better insurance company. They hardly answer their phone and poor customer service representative. Unprofessional ugh!
HOUSTON, TX, TEXAS -- If there was a way to rate them less than 1 star, I would. Jorge ** is a joke as an adjuster. He never responds to phone calls or emails. They gave me an estimate for $250 for damages. Stupid girl that was texting and driving hit me from behind and made 3 holes on my bumper. What kind of crappy body shop fixes that with 30 minutes of labor. I don't recommend this insurance to anyone and good luck if you get hit by someone with this insurance.
Obviously they're not looking to improve, considering all these reviews are about how horrible they are.
PHOENIX, ARIZONA -- They are by far the worst company I have ever dealt with!!!! I was rear ended by one of their insured back in November of 2014 and to date have not been able to get a settlement. You call and get hung up on or never get returned calls. I have had 6 different adjusters and that's just for the bodily injury. My vehicle was in the repair shop for 29 days for a bumper replacement and I had to pay out of pocket for my rental. The shop would not release my car because they have a reputation of doing this and had a vehicle there for 40+ days they had been waiting on payment for.
Bottom line is there is no way to get them to call you back or treat you with any kind of respect. I escalated my claim up all the way to the VP of claims Jason ** and was still told my time off was not necessary even though I had a letter from my Primary care physician stating I could not work for 2 weeks.
They are terrible and the only way to get any response is by submitting a complaint with the Department of Insurance for your state and any other agency available. File a complaint with your state's Department of Insurance and look into having their privilege to do business in your state revoked!!! I will be starting a petition and posting it here for all to sign.
MIAMI, FLORIDA -- I've been insured with the same insurance company for 6 years paying a very high insurance premium for me and my husband and our two cars. For the past 6 years, I've paid my insurance premium every month without fail and without giving a second thought of the cost. I figured that this was the price for insurance and in return, the company will provide the coverage, if and whenever needed. Well, I was proven wrong when I was involved in an auto accident this year in May. I was on my way home when I was involved in a four-car accident where car #4 rear ended car #3 and so on, causing a chain reaction up to car #1.
I was in car #2, and due to the accident I sustained several injuries, which weren't life threatening, but painful to say the least. I went to the hospital where all kinds of test were done, including x-rays and a brain Ct Scan. I was diagnosed with a knee sprain and sent home with a prescription for the pain. I immediately contacted the insurance company and filed a claim for personal injuries.
A couple of days later, I received the forms that are submitted for this type claim. I complete all of the forms with as much information as possible and then returned. I was still in pain so I consulted with a doctor's office. They started me on physical therapy and prescribed an MRI in order to find the source of my pain. It turns out that I have 2 herniated disks, which resulted from the accident where surgery may be my only option.
Shortly after the forms were returned to the company, I receive 3 appointment letters from the insurance company. One appointment was for an examination under oath (EUO) and the other two appointment letters were referring me to their doctor for an exam, an MD Medical doctor and the other exam was with a Chiropractor. I cooperated with all of their requirements and policy conditions and yet, my medical bills have not been paid. I received a bill from the hospital marked as "delinquent" stating that if payment is not submitted within 30 days that my account will be referred to collections.
Now, I've recently spent time and money restoring my credit and I fear that if payment is not made soon, that all my efforts and money will have gone to waste. I've called the insurance company and have left several messages for the adjuster who is assigned to my claim and I have yet to receive a return phone call. I've been left with no other alternative but to file a complaint with the Dept Of Financial Services for resolution and I believe that it's in the works. However, everyone that I have spoken to about my problem, people who have worked for this company say that this company simply doesn't care and that "They just will not pay their claims".
Then if that is the case, my question is, why is this company still in business? Why do we, as consumers, pay an insurance premium when no coverage will be afforded? Why is this company allowed to do this? Insurance is a contractual agreement between the paying consumer and the insurance company. A promise to pay a premium in exchange for coverage, to indemnify when needed. Well, I've been paying a premium in exchange for nothing.
A promise broken by the insurance company... Please help me!!
MESQUITE, TEXAS -- Don't have any offices in Texas so everything is done over phone or online. I'm trying to remove this extra car off my policy. I tried to explain that there's no office in Texas. They hung up on me four times, kept telling me to go to affordable when there's no office to go to. I'm ending my whole policy off this company.
NORCROSS, GEORGIA -- On 4/2011 a deer hit my car and total my car. This insurance company want to send the money to the lien holder and the lien holder turn the money down to the insurance company because they say that was too low. I am without a car to drive. How can I better handle this issue? Every time I called this insurance company they don't want to return my phone calls.