ORLANDO, FLORIDA -- Personally I don't recommend this dealership. The facilities are nice looking like many others but I feel like there were way too many inconsistencies in what each staff member would tell you, some things felt purposefully deceitful to me.
For instance, we're working on financing for a vehicle and one guy tells the salesman to show me features in one to see if I like it. Well the guy takes me to the upgraded version to see those features meanwhile they are doing financing for a lesser vehicle. So you want me to sign and then surprise me later? Then when highlighting the differences, the salesman says “360 back up cam and Navi are the ONLY differences between these vehicles”, and then once you get the RIGHT vehicle home, you realize it lacks such basic features like Homelink which simply opens your garage door. Even my old car had that included.
I told them that I don't NEED a new car so if the monthly payments aren't close to what I had, I'm not interested. So we finally go back and forth and settle on a price. (This is after already trying to leave, but the sales people keep your keys after the appraisal of your current vehicle so they can try to trap you into a sale. They have done this to me on two occasions).
So the sales person throws down a few papers to sign which I am reading and signing and my significant other asks, “This includes the GAP insurance, right?” as my last vehicle payments from there did. The salesman quickly and quietly answers “No, someone will discuss with you” and then scuttles away so we didn't have the opportunity to ask more questions. So now, I'm paying over $100/month more rather than what I thought.
Next I'm with the finance guy and he's selling the extended warranty. He hands me a paper with tons of tiny print and tells me I need platinum and everything else is “garbage”. Hmm. Okay. But I change my mind just a few hours later (AM) and it's “too late”. The payment stays the same, the total is just taken off the end few months.
He tells me that it's good to have because he bought a Nissan Pathfinder there and the computer was bad after just a year. I ask, “Isn't it a reasonable expectation that a car computer should last longer than a year? Wouldn't that be a faulty vehicle?” Why does one need an extended warranty to deal with a faulty vehicle? Shouldn't that be addressed if your car comes with bad parts that have given our long before their time?
So back to me signing, I'm stupidly continuing on their word because I feel bad for the salesperson who used every test drive (3), and plenty of transport in between, to tell me about his crazy wife and terrible marriage, and two kids and I want him to get something. Maybe that's his selling strategy and I fell for it? But the next morning, less than 12 hours later I call and tell them my vehicle does not have homelink and they said there was no other differences other than the 360 cam and navigation.
One sales person said I could get my old car back on a previous sale. I asked if this was possible. They said no but that they could move me to the car with the tech package, obviously for more. The salesperson and one other man he puts me on the phone with tells me this is possible. I call and talk to the Finance guy about this. He said it's impossible? Then the sales person will not respond to comment on it after saying this and will not tell me the name of the other person I had spoken with who told me the same.
At this point, there have been several instances of inconsistencies with what I have and what I was promised, as well as what I was told from various people. I feel like you genuinely should only go in there if you have a tape or video recorder and a disclosure because people there really don't seem to have a sense of accountability and will just say later “No, I don't know why you were told that, that isn't the case” but here people are signing legally binding contracts based on the incorrect information they are being given. It's extremely concerning.
I, of course, don't hate the Rogue I got, I just think consumers would be best off purchasing elsewhere. Oh and one last thing for my fellow ladies— they're out here boasting this nail salon but it is going to chip the moment you leave.
ORLANDO, TENNESSEE -- I was online 3/24/2018 looking at automobiles. Most websites have a company monitor them when they're closed. I spoke to a online representative and he informed me Nissan had a lot of incentives on their new cars and leftover 2017's. I informed him I was upside down in my current vehicle because I had just purchased it 8 months ago. He assured me they would not waste my time and if they could not get me financed they would fill up my car. I told him it was over a 100 miles round trip. So I made a appointment for 3/25/2018 at 11am. I arrived early and was greet by a sale person before the doors opened.
This was starting out well and he was very friendly. We sat down and he took my information down and we began to discuss options. He brought who I was told was a sales manager and he gave me some options. 1. Put down a large down payment. 2. Get financed on my own because had a cosigner and they could work with me on leftover 2017 autos. 3. Use the cosigner because it would create more options for financing. I told both the salesperson and sales manager that I wanted to do it without a cosigner. They agreed so we began looking at 2017 automobiles. I did not see anything I wanted and afford.
So I chose a 2018 Altima and they went to work. The sales manager came out and told me the price and I said it was too much. Again he asked about the possibility of a cosigner. I explained it was my mother and she was 83 years old and easily confused and I did not want to ask her to sign another contract for me. I also told them that she was in Tennessee. So they tried to get me into several other 2017 automobiles with no success. I finally said that was enough and I wanted my car keys so I could leave. It was now about 3pm. As I was leaving the sales manager made one more attempt and told me there was a 2017 Juke that he could get me in.
So I tried one more time and they failed to meet my price. I told the sales person I would go ahead with the cosigner on the 2018 Altima. The salesperson gave me a 800 phone number to give my cosigner and have her verify her credit and she did minutes later. The sales manager then returned and said everything was good he got me into the car. He just needed to send me to finance. I thought, finally! Not to be, the sales manager said he would FedEx the contract to my cosigner and he would call and help her through the paperwork.
"Okay" I said and off he went. He came back to me and said he would need a copy of her driver's license. I explained again that she was 83 and did not drive. Could she use her state I.D.? Then I told him that I would just fly her to Florida and asked if we could do the contract signing at my home. He agreed as long as the salesperson went with the contract and witnessed her do the paperwork. I said, "Fine. This is what I did for the car I own now."
He comes back from the office again and tells me she has to give a photocopy of her I.D., have the salesperson deliver the contract and then I need to disrupt my mother's life a little more by taking her somewhere and having the whole thing notarized. That was it! It was now almost 5pm and I had wasted a whole day. I told the sales manager that I was through jumping through hoops. He did not want to sell the new 2018 to me at such a low cost. He wanted to sell the 2017's and that was not what I wanted.
He would make more money getting rid of the old inventory. So he just played the game until I was discouraged and left. Better no sale than not making a lot off another deal and earning a customer that has never bought a Japanese made vehicle. And probably won't because of this experience. I called the dealership after I left and asked for my sales person twice. Got no answer. So finally I called and waited on hold for a manager. Someone by the name of John picked and was brief because they were too busy and said he would call me back later that evening. He did call about 9:30pm.
He apologized for what happened and told me it was not that they did not want to sell me a car or pay for my fuel for wasting my time. John then asked what I wanted to do and like a fool I said, “Still wanted to purchase the car.” “Great, we can do that. I will have someone call you between 10am and 12noon to finish up.” I thanked him and said we will talk tomorrow. It is now the 26th and almost 9pm and not a word. I called the dealership and was lied to, hung up on, transferred to none existing extensions but never dealt with. I have never been treated as unprofessionally and rudely trying to purchase anything in my life.
ORLANDO, FLORIDA -- We had an appointment with Keith and he came in earlier than his starting time to make sure the appointment was convenient for us! He took his time to talk to us and see what was important for us when choosing a vehicle. We finally decided to choose the Nissan Murano SL. Not only did we choose a great vehicle but the value exceeded the price! The great part about this was that the restaurant provided great food so that we could take our time and not have to be rushed. I would recommend Keith and Universal Nissan to all my friends and family! I did have two managers come and thank us. It was nice to have Simo and Deya make us feel like we were VIPs!
I am speechless at what my experience has been at this dealership so I will let you decide for yourself. I also ask that you remove all emotion from this as well and look at just the day to day facts. I had been looking for a Armada for a few months and looking for deals and found this dealership had the best price compared to a lot of other dealers, which is normal because it is a larger market than here in Daytona Beach. I filled out the financial info online Sunday Sept 5th late in the evening. I then called the dealership the next day to see if they had received my info.
I spoke to internet sales manager which confirmed that they had received it but due to the banks being closed for the holiday they would forward it Tuesday, September 7th to qualify with a financial institution. Over the next few days I received calls from the internet sales manager needing more documentation which is no problem and I faxed hard copy information immediately. Now mind you, this dealership is 84 miles away (one way) and about $9.25 in tolls (one way).
I received a call Thursday, September 9th from the internet sales manager that we had an approval from AmeriCredit financial services and that we could pick up the vehicle as soon as the paperwork was signed. I let her know that I would call her back as we had to make arrangements to due so. Once again during our conversation I ask, is this a for sure deal as we are driving a long way. The internet sales manager replies "yes" and that it would take only about an hour and a half.
We got to the dealership at 6:30 pm and did not get out of there until 10:15 pm. By that time my two young children, under ten years of age, were over tired and ready to go. They did not have a salesman lined up and or financial manager available to get through the contract. The next day upon start up the vehicle it began to smoke. Not sure of what the problem was I let it go. The following day, Saturday Sept. 11th I started the Armada and it was a fog machine. I checked the fluids, the radiator all was as should be.
I called the dealership and spoke with the salesman (which I might add was the only good thing about this whole experience. He was a very decent young man and we appreciated his help.) He said bring it back in as it is still under warranty, again having to driving 84 miles and through the tolls to get there. Universal Nissan ran a diagnostic on it and said nothing to us but that they needed to set us up in a rental, and that the Armada should be done by Tuesday the 14th.
On the morning of the 14th, my wife receives a phone call from the service department that our vehicle is ready. So we make arrangements to head all the way back to pick it up that afternoon after work. As we leaving for Universal Nissan we get a call from the internet sales manager that our loan has been denied with AmeriCredit Financial 5 days after this whole deal has been signed off on and done, due to my wife's pay being a 1099.
My wife ask point blank, "what are you talking about? The paperwork has been finalized and you gave us the keys to this vehicle that we have been in possession of for 5 days." And since when does a financial institute not except a 1099 as a form of income? Upon hanging up with Universal Nissan my wife calls me. I was seriously confused as I have worked part time for this company, that she is now employed with for over 8 years and have never had this problem with other financial Institutions. As a matter of fact a year ago we bought a home under the very same situation.
Universal Nissan was also unsure if the car that we brought in on trade was still available as it may have gone to auction already. We insisted that we get our car back as it was paid in full and have title to it. I received a call back about an hour later stating that they have found our car and will have it ready when I arrive along with all documentation that states the contract is voided and would get all my other hard copy documentation that was given them.
I arrive at to get vehicle and drop off their rental, which I made the salesman check, that all is good with the rental and sign off on it so as not incur other charges. I got my vehicle back and headed home. I wasn't given any of my documents that I requested as all the people that could help have left for the day.
Since I still had the loan contract in my hand, I decided to call AmeriCredit Financial Services to find out what happened to our loan and why it was denied. I spoke with new car loans department and they stated that on the 14th of Sept., the day I receive a call back from Universal Nissan. They, AmeriCredit had received a fax stating Universal Nissan sent them the documentation by mistake and to return all financials back to Universal Nissan.
So as to date AmeriCredit states that we were approved for a loan, not denied but never completed it with us or dealership (which I have a legal contract in my hand as we speak saying we do). However they did give me a reference number which documents all the above information. As of today September 16, 2010 I still have not receiving any documentation or the title for my car. I called and spoke with internet sales manager stating that I wanted this back ASAP. She said I could come by and get the title or that she could put in the mail. I replied "please FedEx it back!"
My wife and I have been very loyal to Nissan and their products. We have owned a few of their cars and really enjoyed their vehicles. However if this is the way they represent their company and treat their customers..... I may be rethinking this whole thing. Through all of this, and the economy that we are in today, how we were treated in this manner is beyond what any business would do to survive. As far as I am concerned, Universal Nissan is a disreputable dealership and one that lacks all integrity!
ORLANDO, FLORIDA -- My husband and I purchased a car from Universal Nissan, 12785 s. Orange Blossom Trail, Orlando, FL 32837. We were told that we would receive a $25 prepaid gift card just for test driving a car. Not only did we test drive a vehicle we purchased one. Needless to say we never received the gift card. My husband called to find out why. Let's just say they weren't as nice as they are when they are trying to get you to spend your money on a vehicle.
I would not recommend this place to anyone because of the principle of the matter in which we were lied to. It's not about the gift card because it was only $25. It was more so of the principle of the matter. I will never do business with this place again, nor will I recommend them to anyone.
ORLANDO, FLORIDA -- I took my car for oil leak repair as my car engine used to smoke after driving due to oil leak on 02/27/2010 and was given an estimate of $815 for the repairs. I agreed to do it and was delivered the car on 03/02/2010. The very day I started experiencing the same problem. I was told they used some brake fluid to clean the engine so I will have the burning smell for few days. But the very next day on 03/03/2010 I had little smoke again from the car. I took back the car on 03/10/2010 and they gave me a new estimate of $1843.52 for fixing two major issues and another and $700.64 for another issue all related to the oil leak and smoke problem that I came in for in the first place.
All they are going to do is deduct the money I paid earlier from the bill. But I can't pay for all that repairs. I should have known the entire estimate in the first place so I could make a decision. I would have never done it from them if I knew it's going to cost me so much. They have got me fixed. When I spoke to the Service Manager, he said "THAT'S WHY WE DON'T REPAIR CARS WITH 150K MILES ON THEM." I was shocked. My car has 150933 miles on it when I first took it in and 151092 when I went back again.
If it was their company policy or something I should have known it. If I knew they don't like to repair cars with more than 150000 miles I would have happily walked out the first time. I am just a student and I want my hard earned money back somehow which I spent for nothing. Any suggestions would be appreciated ..
Also please don't even think of going to this dealer for anything because they are just going to rip you off your money. A small around the corner mechanic would be more honest and would surely fix the problem..... How do I upload images here so that I can give post my invoices and the ridiculous new estimate sheet that was given to me?????
ORLANDO, FLORIDA -- My wife and I purchased a 2007 Nissan Murano in November 2006 from Universal Nissan in Orlando, Florida. Ever since the sale, Universal Nissan has been far from pleasant to deal with! In April 2007 we started noticing problems with the paint on the hood. It appeared as though the clear coat had tiny bubbles all over it, just on the hood. We brought it to Universal Nissan and had it looked at. At first, the service rep attempted to pawn it off as "fallout" and that this was OUR problem. Finally after explaining it very elementary to them, that the "fallout" was confined to JUST the hood and no where else, they determined it could be a paint problem. They kept the vehicle for a day.
I was put into a rental vehicle. After the call that our vehicle was ready for pickup and arriving at Universal Nissan, I could NOT believe what I had seen next! Our Murano looked as though they handed grade school children 60 grit sandpaper and allowed them to sand the bubbles off the hood!!! It looked absolutely terrible!!! There were scratches I could see from about 25' away!!! This was their idea of a job well done?!!! I was infuriated! I spoke with the Service Manager and he concurred that the job was unsatisfactory. The vehicle was kept another day. This time, it looked somewhat okay at first. Then after a few washings, the scratches reappeared, again.
I advised Universal Nissan and Universal North America of the problem. I was informed by Universal North America to go to another Nissan Dealership to have the problem addressed. That was their way of shooing me away. I went to Classic Nissan in Orlando and was advised that the DPSM (District Parts & Service Manager) would be there on a Wednesday and that I needed to bring the Murano in so he could look at it.
He concurred that Universal Nissan needed to address the issue of the hood. He too stated in his "expert" opinion it appeared to be "fallout" but could not explain to me why it was confined ONLY to the hood (in his "expert" opinion). The SUV again went back to Universal Nissan and again I was put into a rental car to drive. I was assured by the Service Manager that they would get it right this time.
So far, as we've taken possession of the Murano, it appears as though they did something that is hiding the scratches THEY put in my hood. The Service Manager told me that in fact if the scratches re-appear. He would take a hood off a new Murano and switch it out with the hood they ruined on my vehicle. One other side note is both times Universal Nissan has put me into a rental car for problems they created for me, I was charged for the rental car.
The Service Manager told me this last time after I explained they had charged me the first time that that WOULD NOT happen again this time. Well, guess what??? Lied again! You can't trust a single person at that dealership, no one! Please take my advise and stand clear of Universal Nissan!!! Just go somewhere else to buy your Nissan. They're definitely not the only Nissan Dealership in the area. And as I stated earlier, service after they get your money is grossly poor at best anyway. Go somewhere were you're treated fairly and with some respect and dignity!!!
ORLANDO, FLORIDA -- In June 06, I took my 2006 Nissan 350Z for service. I have the Nissan service package. The tech initially refused to accept the plan then with proper documentation - they credited the service. July 06, returned to Nissan for issues with rust on my hood, non-flush gas door and oil change. Was told over the phone the rust was from "fall out" not covered under warranty and when compared to other 350's the fuel door was consistent in design.
About 10 minutes later, I received another call to inform me that a new fuel door was order. They were unable to explain the reason behind ordering a new door. When I picked up my car, the service indicator sticker was not inside. My tires were not reset (issue indicator light was still illuminated) and there were no visible signs where they felt or closely examined the "fall out" rust (car was dirty - no prints visible). On August 3rd, the Service Engine Light came on.
On August 4th, the car was returned to Universal Nissan, where we were informed not only had my fuel door been in for two weeks but they had no contact information on file for my account. Mind you - the car had been for service TWICE and on both occasions I was called. The Service Director reassured the rust was fall out and had a tech buff a small spot out as proof. He also instructed that the Service Engine Light was a 99.9% result of the emissions sensor caused by not turning the gas cap tight enough. It would take approx. 30 key turns to build pressure back up and the sensor would auto correct causing the light to go off.
The car was never checked, placed on any kind of diagnostic system to ensure that truly was the problem. Today, upon accelerating onto the highway in rush hour traffic, the car completely shut down. It was a fight to get the car onto the shoulder. Over 100 miles from home and the Universal Nissan dealer, I was able to contact a dealer in Wesley Chapel Florida to service my car. He informed us the "Throttle Body" was bad and was covered under warranty. When I called to cancel today's install of my new fuel door, I informed the Sales Director that we are unable to bring the car in because we are stranded.
I was highly upset at the level of service and lack of willingness to better assess a problem that was obviously more severe than a sensor issue. I was informed that warranty service was only completed Monday through Friday and currently there is a three day wait for service. His attitude and lack of professionalism should be known and a complaint has been filed with regard to both service quality and customer treatment with Nissan Corporate.
A car is an investment. Service is critical and finding a trusting dealership is important. I am highly disturbed with several issues currently underway at Universal Nissan and would like for others to take caution if Universal Nissan is their service provider. And on a side note – I have actually spent more time on hold than actually speaking with a live person.
ORLANDO, FLORIDA -- Alright, I could write a novel detailing every ridiculous instance that proves that this dealership does not give a crap about customer service. Or, I could give you the long and short of it. Here's the long and short. Check engine light on a Nissan Sentra that barely has 30,000 miles on it. Tried to take it to the dealer, was denied due to lack of appointment. Also, it was Saturday. The cry babies in the service dept. don't do warranty work on Saturday.
Took it to the 'Zone, and they hooked it right up. Mis-firing 3rd cylinder. Called following Thursday to make appointment, and was told it was not necessary, to simply drop it off on the way to work, and they would get to it sometime during the day. Was hassled while attempting to drop off the car because of no appointment. Car did not get looked at that day, and is still sitting at the dealer as I type this. They won't touch it until Monday..... They don't do warranty work on the weekend.
*********update for all the nay-sayers!!******** For the record, I was not asking for them to fix the car on a Saturday, I just wanted them to run a diagnostic, which takes about 4 minutes for even the dumbest mechanic. Once they finally looked at the car, they realized that the car had a blown head gasket... yep, at 30,000 miles, the head gasket was blown!
Mind you, this was my g/f's car, and it got full synthetic oil every 3,000. It took them another week to get the car finished. They gave us a rental that was ridiculously dirty, and had puke all in the back seat. Due to the horrible customer service of the dealer, and the poor craftsmanship of the vehicle, we promptly sold the vehicle after getting it back from the dealer (by the way, they never fixed it correctly), and she now owns a real car! (Honda!)