United States Postal Service Consumer Reviews - Page 2

Ordered an item on eBay (espresso tamper). It's been over two weeks. Still don't have it, been at the process facility in New York going on 6 days... I didn't choose to have it shipped USPS, and I'll tell you what after this experience, I will NEVER use USPS again if it's within my ability practically speaking... I tried to call and inquire to determine what was going on and was on hold for over 20 minutes and finally had to hang up because I didn't have time to hang around any longer.

This is supposed to be a branch of our federal government? Our tax dollars are paying for these services? How very unprofessional, shows just how far as a country we've fallen, just like ancient Rome, nothing but lies and corruption everywhere... As the saying goes "You reap what you sow." Spread the word about how horrible USPS and don't give them another dime!

HYATTSVILLE, MARYLAND -- Package was mailed to me certified 7 days ago and still has not arrived. I initially went to the post office 3 days later - was told there was no package and given a tracking sheet with two handwritten phone numbers. No explanation of the numbers. Basically I was expected to do the leg work.

Day 4 - I file a case. I receive a response the process would take 48 to provide an update. No update received. No return phone call from messages left. Day 5 - file a complaint. No update received from the complaint. Check the tracking information and the package is still waiting to be processed but the office doe not have the check. This incompetence at its best. Very sad when you can't depend on the postal system and they don't feel the need to compensate you for being inconvenienced. I have nothing favorable to say about the US Postal System.

USA, FLORIDA -- We are an online retail business. We ship about 250 packages per day. Usps recently, for the second time this year, mis-scanned our packages upon arrival, scanning them as "arrived at final destination" rather than "received, pending shipment". Hours of questions from our buyers, just like the last time the post office did this a month ago. Like last time, the post office stated that all items would arrive normally, despite the mis-scan. Many of the packages never arrived. Also like the last time, the post office showed us a useless tracking history on their computer that showed the packages delivered at the correct addresses, pretty much telling us to go away. Apparently, all of our buyers from one day of mail, who usually do not write us any messages at all, have all become liars. We have had to reship over 5 packages totaling $200 from this round of mistakes. This company is absolutely the worst. No service, no customer concern or care and worst of all, no accountability for their mistakes at any level of their archaic operation. I sincerely do not know why 0 stars is not an option here zero service, and negative points for completely denying the non-deliveries. Zero stars = no service + denial.

CAROL STREAM, ILLINOIS -- I was to receive a package, roughly around the first week of this month. USPS claims they tried to deliver my package but could not find a “secure location.” I find this strange as I had given them the door code for my apartment building. Anyway, I had to reschedule the delivery but this time USPS did not deliver the package at all! I called customer service, through Amazon, because I couldn't get through on my own and they established a connection. The USPS representative gave me a case number and said I would be contacted to get the package sent out. Well guess what... no one every contacted me! So, once again I had to call Amazon and receive their assistance. The Amazon representative sent me another item but unfortunately it was sent through USPS again. The package was tracked all the way until late Friday night where the tracking information says package will still be shipped tonight but it is almost 10:00pm where I live. So, needless to say I called Amazon again and had a refund processed. I would to only have my items shipped through UPS, or FedEx but unfortunately that isn't my choice to make!

ALMA, COLORADO -- Very unhappy with their customer service. After my paid priority mail not been delivered to A VERIFIABLE address, they tell me I have to pay for each time I want them to try to deliver my package to a state office. I had paid priority mail, which if not delivered on time or to a verified address, I should be getting my money back! (This was told to me by a supervisor at the USPS 1800 customer service and I even have an open case on this!). They told me they would help me just one time? They need to refund my money and help me each time it is their fault that a package is not delivered.

ATLANTA, GEORGIA -- PLEASE go with #USPS on Twitter, Instagram, and Facebook to publicly talk about your experiences. Then, contact your state senators to follow up on your cases. They will offer you free lawyer to take your rights. Never stop fighting for your rights. Otherwise, they will continue stealing your belongings.

USPS stole a 45 lb package that I mailed from their office in NY. There were 60 different items in my package. The status says that my package is in the mail recovery center. I have talked to 20 different supervisor and manager. Talked to mail recovery center (dead mail) supervisor more than 10 times. Went there in person. Asked for security camera check. Submitted 8 missing mail requests with all the information, brand, color, size, picture of each item and document.

The only thing I kept hearing was that they were going to sell my stuff in an auction soon! They could not find my package because they stole it. They did not offer me an insurance in the office when I was mailing my package. Never said they would not compensate me if anything goes wrong with my uninsured package. Now, they are hiding behind their internally hidden regulation for not giving me a cent. Thieves. God damn you and your corporation thieves.

ANNAPOLIS, MARYLAND -- I special ordered a product, have been anticipating its arrival. The day the package was scheduled to arrive, I go to the mailbox disappointed because I have all of my neighbor's mail. I check the tracking and it says "unable to deliver". After going through it with the post office, I get an excuse that the carrier THOUGHT my residence was vacant and my packages are in their forwarding facility and I will receive them according to how busy they are.

Mind you, there are 2 houses across from me that are vacant, the only similarities in the addresses is the first number. It's been over a month and still nothing!!! I'm so annoyed and frustrated that I paid for my products and don't have them because of their negligence!

CARNEGIE/ PITTSBURGH, PENNSYLVANIA -- I ordered drink packets from idealshape.com on 1-5-18. It is 1-17-18 and I do not have it thanks to the USPS. Every time I order something and they are the expected company to deliver it, I already know there is going to be an issue. I'm tired of it. I shouldn't have to cringe at the thought of my package not being delivered on time or to the wrong address, and then being shipped back to the company. Then being on hold when you try and call them you're on hold for over an hour and your phone just suddenly gets disconnected. I am a very unhappy person right now with them. Wish everything was UPS or FedEx.

Never ever get packages in a timely manner. If I ship FedEx or UPS everything is here in two to three days - but ship it USPS and you will get messages about lost package. "Oops. We found it but it will be delayed." You will get that about three times. "It's on its way to your local post office!" "All right!" "Wait - lost it again - another three days." This is the most inept company to ever exist. I don't know why I do this to myself - but I will not from this day forward.

They don't care and there is no way to find a resolution - too much bureaucracy and BS between the customer/shipper/recipient that any complaint gets buried or ignored. Any calls either go unanswered or you are put on hold until they think you have hung up. The call will be picked up and immediately disconnected - because nobody at USPS cares. Why can't we simply put this dinosaur out of business once and for all?

ROCKVILLE, MARYLAND -- After 10 days-issue still not resolved. Spent 58 mins. on hold, another 8 mins. on transfer. Initiated complaint. No resolution to date. I was finally contacted on Sunday Aug. 20 and told to see supervisor at the facility. I went there twice and of course n/a.

Next day I called PO to make contact arrangements. After three attempts to reach anyone that finally answered after 15 rings each time, I was again placed on hold for 13 mins. Had to go back to work. Wasted all that time. No mail for over ten days. This issue can easily be resolved with one simple dialogue, however this continues to be an ongoing fiasco. Congrats PO. WORST CUSTOMER SERVICE OF ANY BUSINESS.