LOUISVILLE, KENTUCKY -- My nightmare began on February 9th. I ordered a new bed, my old one having broke after 20 years, and I was sleeping on the floor. It was supposed to be delivered on February 14th between 12 and 2. I work so I have to have my mother at the house to do things like this so it was already an inconvenience. They were an hour and a half late. When it came to assembly, the footboard was broken and they couldn't put the bed together. Okay, stuff happens. They reordered the footboard and gave me a new delivery date and time. They showed up a day early unannounced with rails. I didn't need rails. I needed a footboard. They came the next day with rails again.
Finally on March 6th, they get my bed put together but they were, again, an hour late. The driver would not answer the phone to explain anything to me whatsoever. The company has not responded to my emails. When I call, they act like this is normal. The company has made NO effort to do anything for wasting my time and the inconvenience. The manager has not called to check and make sure it went okay or to offer an apology.
I would've thought SOME type of effort would have been made on their end to make things right. It's sad because I am a longstanding customer of Value City, as is the rest of my family, because of it's location and affordability. Never again. A person sleeping on the floor shouldn't be given 4 delivery dates and wait a month with no apology or attempt to make things right. Never EVER again. I'll pay more and get my stuff with a company with a better attitude who treats people right.
COLUMBIA, SOUTH CAROLINA -- Please don't buy the Seaside Twin Bed - White - SKU#1557238 - $329.99. The bed rails are made of "pressed wood" or "particle board". After 3 years of mild, appropriate use, one of the rails snapped. Value City Furniture was no help at all. Even my negative review was deleted from their website.
TOLEDO, OHIO -- We ordered a new bedroom outfit and mattress 2-16. Delivery was 3-17-16 and the problems started. Bed came from manufacturer with pieces missing. Promised we could sleep on bed and repair would be made 3-21. Mirror was not installed on dresser.
3-21, tech installs mirror & states he can't fix bed, he needs 2nd person. Told someone else would be out 3-25; not acceptable & after complaining out 3-22. Supposedly fixed the bed, but one of the drawers under the bed doesn't work and they scratched both side rails of the bed. Called the mgr. and he said customer service would schedule us. 1st available tech is 3-31-16. Total lack of helping customer and we still can't utilize the bed storage. First and last time we'll ever shop at Value City Furniture.
GREENWOOD, INDIANA -- I ordered a queen bed with mattresses and a king bed from the Greenwood, Indiana Value City Furniture. The salesperson was great, but the delivery people were rude, lazy and would not explain what they were doing. What should have been a one trip delivery/install turned into almost a month of mix-ups and confusion. After nearly a month I am left to purchasing an electric drill and finishing the job myself. Never again, VCF!!!
COLUMBUS, OHIO -- Purchased a bedroom set from Value City and was very excited. First-time buying new furniture for my house. I had to wait for 2 months before the furniture would be delivered. When it finally came the furniture had been previously put together because there were screws and parts already semi-attached! I seriously think they didn't get the furniture in and just gave me the floor model. The furniture was terribly scratched and even the delivery guys (after they tried to pull a fast one) said that the furniture looked used. They then took all the furniture back to the store and said that they would call us.
I called them and told them about how nice it was that they gave us the floor model when we had been waiting for two months for our NEW furniture to come in. Well no one wanted to help us and basically didn't care that they gave us crap. All they could do would be to reorder the furniture and take $100 off. Well after talking to everyone I could I finally got 250 taken off, but I still had to wait 2 more months for the new furniture to come in. Also we got new carpet throughout our house and they tracked mud throughout the house and when we asked the hillbilly delivery guy to take his shoes off he said "no I can't do that".
Finally 2 months later the furniture comes in. They say they are going to call to set up a delivery date, but they already took the liberty of setting one up by themselves. Then they tell me the truck has already been loaded and our time frame cannot be changed. By this time I am entirely frustrated with Value City and have already paid them so I just wanted my bedroom set. I get my mother to let them inside my house to deliver the furniture. After they leave I notice they have snagged my brand new carpet and the delivery guy was standing on it hiding it while talking to my mom!!!
I am in tears right now and would like to see this company burn for all the wrong business it has done with me. I will be sure to let everyone I talk to know how terrible Value City Furniture was to me!!! I would love to talk to someone at corporate, but from the way I have been treated and serviced at my home store I highly doubt that they would help! Don't waste your time pay the extra $ for the service at a better more professional store. When something goes wrong (which is will) no one is willing to help you they just want to give a cover up and that is terrible business!!
CALUMET CITY, ILLINOIS -- I bought a white Plantation Cove bedroom set from Value City Furniture. It was delivered dirty and damaged. They sent someone out to patch it up even the mattress had dirt spots on it. The bed pole had a big crack in it and the serviceman stated he would report. I waited nearly a month & no one called regarding the replacement.
The headboard starting turning yellow and the bed posts. The manager offered to replace the headboard but before it was done front of the bed started turning yellow. The servicemen came to replace the headboard and put up the canopy. The canopy was badly damaged and the new replacement pole had a crack in it. The other pole that came with it was yellowing. The manager agreed to have the furniture picked up the next day. He also agreed to take it off my account. I just received my statement and it is there. "I don't even have the furniture!"
NOVI, MICHIGAN -- I ordered a bedroom set in December 2010. The first time that they came to deliver in their two hour window they were late... and of course one of the pieces that was delivered was broken. Had to set up another two hour window which they were late again and then came with the incorrect furniture and I had to set up another two hour window. AGAIN they were late and this time by over two hours. I had to reschedule AGAIN and really you would think that I wouldn't be surprised but they were late again and this time by over three hours... and they are still not here.
I have to say by far the WORST customer service place I have ever dealt with... I WOULD STRONGLY SUGGEST NEVER BUYING ANYTHING FROM HERE!!! They have poor customer service and their employees do nothing. IT has been the worst experience I have ever had dealing with any company.
COVINGTON, KENTUCKY -- I recently made a purchase of the Valencia Canopy Poster Bed at the Value City Furniture store in Covington, KY. The Sales associate was friendly and informative, and the transaction went on with no problems. Customer Service informed me the day the products would deliver in the next week and the delivery folks came at the agreed upon time. The delivery folks were extremely professional and skilled in the unloading and assembly of my Queen Bed and Dresser with Mirror.
The quality of the Furniture that was delivered was well above my expectations, with no damage, and very well built and very solid furniture. I would recommend Value City Furniture as an excellent option to explore for any furniture needs. I am very pleased and will shop for Furniture at their Store again.
ILLINOIS -- I purchased this furniture March 27, 2009 and they told me April 10, 2009 that everything would be delivered. They called me back and said only the chairs were in and no kitchen tables. they would only have that in April 30. They called me about 6 to 7 times saying that something wasn't in stock. I wanted to have everything in for easter because I was having dinner. Then they called me back and said that some of my furniture wouldn't be out until mother's day.
I was so upset that my hair started coming out and I couldn't sleep and my nerves are very bad. My doctor wants to know what's the matter? They gave me 4 delivery dates, they wanted to charge me $99.99 for each delivery. Then they confiscated me and gave me $109 and some cent because they couldn't bring the furniture out when they said it. Then they gave me $250.00 and I got another call saying that the furniture wouldn't be out. I got so upset until I went out there and got my money back.
I really love the furniture and would love to have it. I'm taking nerve pills now because they upset me and I have no furniture. I told them that they need to close this store down. ** I'm waiting on a response give me a call. Location: 83rd Cicero, Burbank IL.