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Cheated Me Out of My 889.00 Escrow.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TN, NORTH CAROLINA -- Purchased home and land in November 2018 in Tn, for 54000.00. Paid my mortgage early for 10 months then find out the land they sold me belonged to farmer down the road so Vanderbilt refunds most of down payment and I move back to NC. Before I signed back the home on September 27th 2019 I took a screen shot of my mortgage info online and it showed I had 889.80 in escrow. Vanderbilt claims I had a zero balance in escrow. Take a look at my annual escrow statement and see how they reversed my payments and then paid for taxes and insurance a month after I signed back the home. These folks should be in hand cuffs. I am in search of a lawyer who wants to take my case and hurt these criminals the most...in their pockets.

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They lied about refinancing
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Rating: 1/51

VACAVILLE, CALIFORNIA -- I purchased a used manufactured home from Clayton homes in 2014 in W Sacramento, long story short they sold me a house full of mold that they promised they would take care of. The salesman promised me I would be able to refinance after a year of owning the home, because they gave me a 9.47% interest rate, 5 years later come to find out there is not a single bank that will refinance this type of loan, so I'm left with two choices loose my land or pay the full amount that is owed on the loan, this people will lie so be careful. The contractor they said I had to use made so many mistakes and tried to steal $2500 dollars from me, after begging for money to pay his own employees. The drain pipes weren't glued properly, water lines were not hooked up to the city as per code, ac ducts were not sealed properly. I have put out of my own pocket and labor to fix everything this man did wrong.

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Homeowners
StarStarStarStarStarBy -
Rating: 5/51

MARYVILLE, TENNESSEE -- My husband and I been with this company for 11 yrs and due to heath issues we were unable to keep up our house payments. Vanderbilt worked with us in easing this burden by putting a payment on the back end of our loan. Because of this we are currently up to date and not worried about payments that were not made. Thanks to Vanderbilt we are able to have a peace of mind and continue focusing on healing.

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Do Not Do Business With Vanderbilt
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAYETTEVILLE, NORTH CAROLINA -- Eleven years ago, my husband and I bought a mobile home. The military stationed my family in a new location and the wait for base housing was long. Purchasing a mobile home was cheaper than renting. At Clayton Mobile Home, the sales lady assured us that we could not get a VA approved loan for a mobile home. We believed her. She told us she'd put the representative from Vanderbilt on the phone with us and we could discuss the matter with him.

The Vanderbilt representative assured us again that VA does not cover mobile home loans. Stupidly we believed him. Because we thought we couldn't get a VA loan we signed paperwork saying that we realized we could shop around but what was the point if we couldn't get a VA approved loan?

Fast forward eleven years and multiple additional problems with Vanderbilt. We started looking for a new home and were told by our first realtor that VA does approve mobile homes. Because we trusted Vanderbilt and Clayton Mobile Homes, we decided she must be dishonest and used a different realtor. It was only after our neighbor informed us that she'd gotten a VA loan for a similar size mobile home that we realized both Vanderbilt and Clayton lied to us.

Later when my husband retired from Air Force in 2009, he had trouble finding a new job. We tried to work something out with Vanderbilt. The company refused. They asked for a list of our bills and told us we could pay our mortgage if we didn't budget for food. Luckily, our economic problems were short lived but still traumatic. Don't expect Vanderbilt to help you or be honest with you.

If you have had problems with Vanderbilt complain to the Consumer Financial Protection Bureau. Vanderbilt will not acknowledge any wrongdoings and the CFPB will close the case; however, you have the option to respond to their decision. If enough people complain than the Federal Trade Commission and CFPB could bring legal action against Vanderbilt. This would protect soldiers and veterans.

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Vanderbilt Mortgage Is Nothing More Than a "Legal Loan Shark" Company.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYVILLE, TENNESSEE -- I have been behind 30 days off and on for the past year due to Vanderbilt raising my interest rate yearly!! It has gone from 5-7.5% in 6 years. Apparently this is how the company works! They want the LAND! A person cannot get a home loan through them without putting money down as well as PUTTING ALL THE LAND UP TOO!!!

This company is a crook! I have been harassed badly this past year by a "shark" they send out to my property to "collect." They beat on my front and back door. I have recently caught them hiding in some bushes on my land with binoculars watching my house. When I noticed he was there, I called 911. Then he took off before they could get here. I was unable to get his plates due to the car being filthy. This man's name is James and that's all I know. What I would really like to do is get several people together to form a civil suit against them!!!

Also, the home I purchased has severe damage to roof (holes not filled in properly prior to shingles). Nearly every room in home leaks. Duct work is terrible, walls are cracking, plumbing is bad. This was to be an energy efficient home which has proved untrue. My air/heat unit is only built to withstand 1600 sq ft, I have 2200. My lowest energy bill on average is approx. 450/month. Unacceptable! I would never advise anyone to go through Clayton or Freedom Homes as they ONLY use Vanderbilt as their lenders!!! They are ultimately out to get property!!!

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Ripoff Mortgage Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HICKORY, NORTH CAROLINA -- My husband and I applied for a mobile home loan and it was with Vanderbilt. We wanted to use our land as a down payment, as advertised. The loan officer contacted us with a loan approval, using our land and ten percent down of our loan which would have been an additional $9000,00 down. That would have been a total of more than $25,000.00, and a house payment of $975.00, which is more than what we are paying in rent! This company is designed to set customers up to lose their land, home, and money! We declined the offer and decided to go somewhere else. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

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Fraud
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Rating: 1/51

EL PASO, TEXAS -- Vanderbilt Mortgage along with Clayton homes have done so much fraud to innocent people. When I was 19, coming home from serving in the military and my father being disabled, we applied to get a mobile home. We had lived in apts our whole life and we wanted something to call OURS. Clayton homes said they had a great program for disabled people and for veterans. He advised us to go with a $40,000 double wide. We agreed. When we went to close on the home, the paperwork showed loan for over $100,000.

When we question them and the lawyer, they states that credit line was approved for $100,000 but they were only going to charge for the mobile home and the miscellaneous stuff that needed to be done to get home established. I signed that paperwork not knowing that these people were setting me up with a loan for over $100,000 for a mobile home that is not worth more than $40,000. Please be careful when going with this company. I'm trying to get legal representation to make sure this issue is address.

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Worst People in the World!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TENNESSEE -- My family and I were only 10 days late with a payment. First time ever late. We both got called twice a day every day for a week until we made payment then charged double late fee... They harassed us asking if we can borrow from friend or family, and get a payday loan even! They call from their house and can hear his wife yelling at kids that are screaming!

Really? Why don't you see if you people can borrow some respect and honor! A 125,000 loan and they trapped us as first time buyers, and we are paying 300,000 back. We are disabled and have a fixed income with two small children. They gave us hope and a dream that came true, but took it all away with the aggressive loan and harassment!

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Too Stupid To Function And Heartless
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- My husband and I are purchasing a foreclosed home under Vanderbilt Mortgage. Our loan IS NOT through them but they own the home. We signed an agreement and received a closing date. Fourteen days before we are scheduled to close, my husband and I turned in our 30 day notice to our landlords. We paid for April's full month of rent so we had time to fix a few boo boos the home encountered during our four year NEVER A DAY LATE on rent house. (Holes dug due to our dogs and painting the base boards we nicked with furniture and our toddlers toys).

Apparently Vanderbilt is too stupid to check their titles to the homes they purchase (God forbid they actually read things) and due to THEIR negligence we have to wait for the title to be fixed. We had a signed contract stating we will be moved in on a certain date but could possibly be 5 days earlier or 5 days later than the listed closing date which was okay with us.

However, now we are 8 days past and still no luck with the title being fixed. I thought things were hopeless UNTIL I faxed, emailed, and forwarded texts and the contract to a Real Estate Attorney. Let's just say whether we get that home or another it will be at THEIR expense.

I have never been a "sue happy" person but after being treated like crap this will be extremely gratifying. I also received permission from my attorney to forward all listed above info to our local news stations. Maybe now dealerships will think twice before using these jack wagons for loans!

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Customer Service
StarStarStarStarStarBy -
Rating: 5/51

MARRYVILLE, TENNESSEE -- Today I needed to talk to Vanderbilt about my account because my payment was going to be late. Ms. Saundra ** took my call and I must say, she was a delight to talk to. We set up a plan to get me caught up! She told me if I needed to change my plan to just call and they will help me work it out.

I have read some of these reviews of Vanderbilt and I am shocked. I have only dealt with them for three years, and I have never been treated with anything but respect. Yes they are a company, they are in business to make money. They want you to stay current with your payments, but seem to always help if they can. Today I thank Ms. ** for her kind words to me and really listening to why I was late with my payment. Every company needs someone like her on their team!!

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Vanderbilt Mortgage Rating:
Star Star Half star Empty star Empty star
2.7 out of 5, based on 26 ratings and
54 reviews & complaints.
Contact Information:
Vanderbilt Mortgage
500 Alcoa Trail
Maryville, TN 37804
865-380-3000 (ph)
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