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Customer Service
StarStarStarStarStarBy -
Rating: 5/51

MARRYVILLE, TENNESSEE -- Today I needed to talk to Vanderbilt about my account because my payment was going to be late. Ms. Saundra ** took my call and I must say, she was a delight to talk to. We set up a plan to get me caught up! She told me if I needed to change my plan to just call and they will help me work it out.

I have read some of these reviews of Vanderbilt and I am shocked. I have only dealt with them for three years, and I have never been treated with anything but respect. Yes they are a company, they are in business to make money. They want you to stay current with your payments, but seem to always help if they can. Today I thank Ms. ** for her kind words to me and really listening to why I was late with my payment. Every company needs someone like her on their team!!

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Vanderbilt Is Nothing but a Thief, Liar, and Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYVILLE, TN -- I have been paying on my home for 3 years. My mortgage has went up 3 times. I have put 2 claims on my house through the insurance and it raises each time. The plumbing was wrong, my water in my shower has NEVER drained correctly, the roof is still cracking (they came back 2x and still didn't fix it), and with all the money that I have been paying, I am only down 3,000.00 from the principal? I paid 8300 down, 906 for the first year monthly and then it went to 1035 then to 1050 per month.

I have paid them over 50k and only have 3k off of my principal. That is not correct. I suppose to have a fixed interest rate. I am going to look into a lawsuit. It is too difficult living in this crooked ** world to be getting screwed out of your home. I guess they had to get me this way since I DID NOT use my land as collateral. I gave them zero of my 10 acres! This is the worst company in the world to deal with!

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I Really Thought It Was Amazing
StarStarStarStarStarBy -
Rating: 5/51

MARYVILLE TN, GEORGIA -- I talked to Ms. ** at Vanderbilt Mortgage and she was amazing, and she really helped and worked with my situation, I really did appreciate her so much that I was almost in tears. Again thank you so much and may God bless you.

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Customer Service
StarStarStarStarStarBy -
Rating: 5/51

MARYVILLE, TENNESSEE -- Yesterday I called and talked to Mrs. ** regarding my loan. She assisted with helping me bring it current and spent the time answering my questions. She is super in customer and she is an asset to your company. It is nice working with a company (for the last 22 years) and being treated so nice. It is very uncommon in our world today. Please keep up the good work.

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Ms.** was So Nice and Caring. Very Helpful and Considerate.
StarStarStarStarStarBy -
Rating: 5/51

NORTH CAROLINA -- Ms.** helped give me peace of mind. Was so worried I had nowhere to turn. Usually when I call Vanderbilt Mortgage they are cold and unfeeling with me. Not today! Ms.** helped me a great deal and I'm so thankful she answered my call.

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Ms. ** Was a Representative I Spoke Today Regarding My Mortgage She Was Very Helpful.
StarStarStarStarStarBy -
Rating: 5/51

MARYVILLE, TENNESSEE -- I called your office regarding surrender paperwork that should have been send out last week regarding my mobile home. Ms. ** was extremely patient with me and my questions. When going thru hardships we all tend to get emotional. Not only was she professional but truly encouraging. Thank you for your great work.

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Homeowners
StarStarStarStarStarBy -
Rating: 5/51

MARYVILLE, TENNESSEE -- My husband and I been with this company for 11 yrs and due to heath issues we were unable to keep up our house payments. Vanderbilt worked with us in easing this burden by putting a payment on the back end of our loan. Because of this we are currently up to date and not worried about payments that were not made. Thanks to Vanderbilt we are able to have a peace of mind and continue focusing on healing.

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Do Not Do Business With Vanderbilt
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAYETTEVILLE, NORTH CAROLINA -- Eleven years ago, my husband and I bought a mobile home. The military stationed my family in a new location and the wait for base housing was long. Purchasing a mobile home was cheaper than renting. At Clayton Mobile Home, the sales lady assured us that we could not get a VA approved loan for a mobile home. We believed her. She told us she'd put the representative from Vanderbilt on the phone with us and we could discuss the matter with him.

The Vanderbilt representative assured us again that VA does not cover mobile home loans. Stupidly we believed him. Because we thought we couldn't get a VA loan we signed paperwork saying that we realized we could shop around but what was the point if we couldn't get a VA approved loan?

Fast forward eleven years and multiple additional problems with Vanderbilt. We started looking for a new home and were told by our first realtor that VA does approve mobile homes. Because we trusted Vanderbilt and Clayton Mobile Homes, we decided she must be dishonest and used a different realtor. It was only after our neighbor informed us that she'd gotten a VA loan for a similar size mobile home that we realized both Vanderbilt and Clayton lied to us.

Later when my husband retired from Air Force in 2009, he had trouble finding a new job. We tried to work something out with Vanderbilt. The company refused. They asked for a list of our bills and told us we could pay our mortgage if we didn't budget for food. Luckily, our economic problems were short lived but still traumatic. Don't expect Vanderbilt to help you or be honest with you.

If you have had problems with Vanderbilt complain to the Consumer Financial Protection Bureau. Vanderbilt will not acknowledge any wrongdoings and the CFPB will close the case; however, you have the option to respond to their decision. If enough people complain than the Federal Trade Commission and CFPB could bring legal action against Vanderbilt. This would protect soldiers and veterans.

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Vanderbilt Mortgage Is Nothing More Than a "Legal Loan Shark" Company.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYVILLE, TENNESSEE -- I have been behind 30 days off and on for the past year due to Vanderbilt raising my interest rate yearly!! It has gone from 5-7.5% in 6 years. Apparently this is how the company works! They want the LAND! A person cannot get a home loan through them without putting money down as well as PUTTING ALL THE LAND UP TOO!!!

This company is a crook! I have been harassed badly this past year by a "shark" they send out to my property to "collect." They beat on my front and back door. I have recently caught them hiding in some bushes on my land with binoculars watching my house. When I noticed he was there, I called 911. Then he took off before they could get here. I was unable to get his plates due to the car being filthy. This man's name is James and that's all I know. What I would really like to do is get several people together to form a civil suit against them!!!

Also, the home I purchased has severe damage to roof (holes not filled in properly prior to shingles). Nearly every room in home leaks. Duct work is terrible, walls are cracking, plumbing is bad. This was to be an energy efficient home which has proved untrue. My air/heat unit is only built to withstand 1600 sq ft, I have 2200. My lowest energy bill on average is approx. 450/month. Unacceptable! I would never advise anyone to go through Clayton or Freedom Homes as they ONLY use Vanderbilt as their lenders!!! They are ultimately out to get property!!!

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Mortgage Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYVILLE, FLORIDA -- I have a complaint against Vanderbilt Bank. I have the payments drafted biweekly. I receive a statement every month. With that statement comes a coupon where I can send in an extra payment. On this coupon, it says “Your account will automatically draft as agreed. Please use this form to make an additional payment by mail if desired.”

I used this form to make an additional payment. They used this additional payment as a customer payment instead of an additional payment and did not draft out the normal payment. When I asked about this, customer service said that it had to be more or less than the actual payment for the coupon to work. This was done on 20 NOV 2009.

The second time I used it, the same thing happened. Only I put in over double the amount of the drafted payment. This time I was told by customer service that it had to be under the amount of the drafted payment. This was done on 24 DEC 2009. When I asked them to fix it, they said it was too late and could not fix it.

So I tried again being under the amount of the drafted payment. I was $4.89 dollars shy of the drafted payment to make sure that it was not used as a customer payment. Vanderbilt still used it as a customer payment and did not take out the drafted payment as they were supposed to. They added on negative $4.98 dollars to make it work. This was on 27 DEC 2010.

When I asked about what happened, customer service got me in contact with the accountant. I asked the accountant what happened and she asked me if I had put for PBO only on the check. I said no because it had said that the coupon took care of that. She laughed at me and told me to put PBO on the check. I asked her to correct this problem.

This is how she corrected it. She took the next draft payment and took it off and used it all for the Principle balance. She however did not draft out the payment to replace it. This left me short two payments. She did not remove the negative $4.98 as I had asked. This rose up the amount of interest that I owed. It also took away from my escrow, making it where there would not be enough to pay the insurance.

I asked how I could make extra payments. I was told that I had to go online and get a special coupon, print it out and use it to make extra payments. The side effects of the extra payments were that it messed up the schedule of the drafted payments. The payments were every two weeks on a Wednesday. Then it changed to Thursday. Then it changed to Friday. I never knew when the next draft would take place.

I got mad and went to the BBB. I made my case and BBB accepted my case and contacted Vanderbilt. That got their attention. All of the things that customer service said that could not be fixed were fixed. I used the new coupons with no trouble until 22 JUN 2012. They did it again. They used the extra payment as a customer payment and did not draft out the regular payment as they were supposed to. When I asked why, I was told because it was too close to the draft date and it canceled out the draft. The funny thing is that the first draft was taken out on 20 JUN 2012 and they received my extra payment on 22 JUN 2012.

It does not matter what date the extra payment is posted or when the next draft payment is due, this should not happen. When I asked customer service to correct this, she suggested that I use a phone check. The phone check has a $10.00 fee attached to it. I told her no. When I told her that I was going to call her manager, she found a way to fix the problem fast. If I cannot use the coupon sent to me every month and I cannot use the coupon from online, then how can I make extra payments? I was also sent an amortization. I cannot pay off the interest either by regular payment or by extra payments. I will even pay interest on my last payment.

Is this legal? I was told by a customer service member that there was no magic way for me to make extra payments. I have tried BBB, CCA, HUD, and other organizations, but to no avail. Vanderbilt will not respond to them or to me. The main question is this: the coupon that is sent with the statement is misleading. The coupon says it is to be used to make additional payments, but when used, it is not accepted as that way. There is nothing on the statement or the coupon that says not to use this coupon or how to make additional payments.

Why, then, send this coupon with the statement? Why not send the other coupon that I was told to use? The other coupon is more specific. It has on it **PBO** in bold print. But when used it was still used for customer payment instead of extra payment. No matter what I do, I am lied to by the customer service personnel. They try very hard for me not to put the extra payment on the Principal Balance.

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Vanderbilt Mortgage Rating:
Star Star Half star Empty star Empty star
2.5 out of 5, based on 16 ratings and
44 reviews & complaints.
Contact Information:
Vanderbilt Mortgage
500 Alcoa Trail
Maryville, TN 37804
865-380-3000 (ph)
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