THORNTON -- Do not take a loan out with Vanderbilt mortgage! I have a had loan with Oakwood, then Vanderbilt for 12 yrs. The balance of the loan is going nowhere after 12 yrs. I get paid on the 5th and I have told this to the rude customer service reps at Vanderbilt for years, yet they still keep calling numerous times also calling in under unknown numbers and sometimes not even leaving a message.
Their calls are harassing! I don't understand why we as manufactured homes owners are treated differently when trying to refinance our homes. We go to work, pay our bill, and put our pants on the same way as every other mortgage paying American but we can refinance. I'm so sick of hearing the president saying to refinance. Has he ever tried refinancing a manufactured home?
MARRYVILLE, TENNESSEE -- Today I needed to talk to Vanderbilt about my account because my payment was going to be late. Ms. Saundra ** took my call and I must say, she was a delight to talk to. We set up a plan to get me caught up! She told me if I needed to change my plan to just call and they will help me work it out.
I have read some of these reviews of Vanderbilt and I am shocked. I have only dealt with them for three years, and I have never been treated with anything but respect. Yes they are a company, they are in business to make money. They want you to stay current with your payments, but seem to always help if they can. Today I thank Ms. ** for her kind words to me and really listening to why I was late with my payment. Every company needs someone like her on their team!!
MARYVILLE, TN -- I have been paying on my home for 3 years. My mortgage has went up 3 times. I have put 2 claims on my house through the insurance and it raises each time. The plumbing was wrong, my water in my shower has NEVER drained correctly, the roof is still cracking (they came back 2x and still didn't fix it), and with all the money that I have been paying, I am only down 3,000.00 from the principal? I paid 8300 down, 906 for the first year monthly and then it went to 1035 then to 1050 per month.
I have paid them over 50k and only have 3k off of my principal. That is not correct. I suppose to have a fixed interest rate. I am going to look into a lawsuit. It is too difficult living in this crooked ** world to be getting screwed out of your home. I guess they had to get me this way since I DID NOT use my land as collateral. I gave them zero of my 10 acres! This is the worst company in the world to deal with!
MARYVILLE, TENNESSEE -- I encourage everyone that has posted your experience with Vanderbilt Mortgage to take one more step and submit a formal complaint to the CFPB http://www.consumerfinance.gov/
Just complaining about it won't change it. If everyone that has had the very same issues with Vanderbilt would send their complaints to the CFPB, then we could see results. Vanderbilt, 21st Mortgage, and Clayton Homes are all owned in part or in full by Berkshire Hathaway. Warren Buffet for those that are wondering. They are the most pathetic excuse of a mortgage and servicing company I have ever dealt with. Let's all send the same complaints to the CFPB that we have posted on other sites and see if we can't get the government to conduct some extensive audits of this companies loan files, phone and email records, collection notices, etc
MARYVILLE, TENNESSEE -- Where do I start with these low life's? Let's see I got a loan for 38,000 on my home 4 years ago. So that means I have been paying 525 a month for 4 maybe 5 years now. Do you know how much they say I owe them still? And no it's not an interest only loan, 38,500 more than the damn loan. That's just for starters. They call as many as 5 to 6 times a day cellphone, work phone, house, and yes even search to see what neighbors were around me, got their numbers and told them to give me a message they called.
None of my neighbors are on my list of contacts so they had no right calling them. When you do call them back and actually get a hold of someone, they are the most unprofessional, rude, have no idea what they are doing people I have ever talked to. You can call them back the same day and talk to someone else. They give you a totally different answer.
Here is the best part for many months they have not been applying my money sent to the account, straight to unapplied funds...They even went so far to send me repo papers and gave me a court date to appear to try and save my home. They sent me papers stating that I qualify for help and to call such and such number for assistance. We call and guess what? They say they have no programs like that.
Well I got the money by using my entire paycheck and my wife's paycheck and borrowed the rest to get it caught up to what they say I owed them. We sent it via USPS certified mail and overnight shipping. They signed for it and never applied the money to the account, still in unapplied funds.
Then we finally get a call from somebody that actually knows something and she says that we are currently 3 payments ahead not behind and haven't been behind, has no record of the repo papers that was sent and nobody there has ever seen an account screwed up as much as mine and the worst part nobody knows what to do.
Besides this they totally destroyed my credit. So all the complaints here I will have you to know that I am suing them for the most I can possibly get from them. I requested the payment history and I have as well as many other people never seen such a ** up mess in all my life. I always thought the more you pay on something the less it costs not my home.
I hope they have to change the name from Vanderbilt Mortgage to Williamsen Mortgage the S.O.Bs. Oh another thing they like to hold your money orders to the day after the due date. That way they can get late fees on it as well. I have lots of other things I could put down but you get the point. STAY AWAY FROM THESE SORRY S.O.Bs!!!
Due to a move for work we had to find a home quickly. We opted for buying a mobile home and lot so we could get out of the hotel faster. We shopped several sellers and found a home more than 3 hours away through a local sales lot. We were under contract for the purchase of the land and that was to be included in the purchase. We put $10,000 down for the land and home, but when we went in for the closing were told that the lender would only finance the home. When the first draft from our account didn't go through I called the lender, Vanderbilt, and asked why it didn't withdraw I was told there was no account.
I called the next month and same thing. I called the next month and really pushed why there was no account and was told that our mortgage had been rejected. At this point we had been living in the home for several months and no problems with the home had been addressed. I called the sales lot and was told the manager had left and they wondered where the home was. We then had some suits from Clayton Homes come out and they offered to do the repairs and ensure that the loan was approved. We should have taken our money and run, but the thought of moving and looking for a home was too much.
We signed the new papers without any credit for the interest they earned on our money for the last 8 months and moved on. Not all repairs were done, but we just let all that slide. I called to tell them that our bank info had changed and not to draft from the other account. They never changed the bank info and drafted from the now closed account and of course it bounced. I had to pay the bank the fees and when I called to find out why I was treated rudely and told that we "stole" the house and now we were trying to defraud them with the bank.
Because we were now late they threatened to repo the home and by the way we didn't have insurance (couldn't get it without the repairs) we had to use their insurance. We paid back amount, but I was PO'd about the treatment. We then had a problem and got behind, our bad and we realize that is our fault. Vanderbilt then called and threatened us with jail for fraud, still from the beginning, and then called all of the people on our block. They also called at outrageous hours and into the night. I wouldn't complain about daily calls or normal dunning calls, they are to be expected when you get behind, but this was WAY beyond that.
We filed with the state and the feds about the calls and we heard nothing. My son was supposed to pay the mortgage when we were out of town and he pocketed the money, they wouldn't call us because of the complaint and wouldn't even send us a letter of default. We didn't know until they showed up to repo the home! We paid immediately, and asked to get the direct draft again. They said they would NEVER let us do that again because of our previous fraud (I am REALLY tired of their screw up being used against us). They would allow our employer to send payment to them if we signed that it would be irrevocable.
We couldn't do that because at some point this thing will be paid off, we only had a 12 year note and have been paying on it for nearly 4 years. BTW, we have a notice in our closet that the home was NEVER approved for resale and according to law it had not passed any inspection for habitability and should not have been sold to us. We have spent thousands making the home liveable and getting rid of mold and pet stains and odors. But their methods of doing business make any normal repairs irritating because we now hate our house.
These people are RUDE, nasty, and threatening. They use illegal collection methods and are just beyond ethical. NEVER use Vanderbilt, it is nothing but problems. We were stupid not to get out when we had a chance, but hopefully our story can prevent someone else from the heartache we have had and will have for the next 8-9 years. They have a terrible customer service record. Stay away from this company. I wish we had.
MARYVILLE, NORTH CAROLINA -- I've fallen behind due to some extreme medical problems, and Saundra would have every right to grill me. Lord knows there are others giving it their best shot. Instead she walked me through our options, even the bad ones, with such kindness and respect. I felt I was with a family member. Whatever you do, make sure you keep her. She's a credit to your organization!
MARYVILLE, TENNESSEE -- Yesterday I called and talked to Mrs. ** regarding my loan. She assisted with helping me bring it current and spent the time answering my questions. She is super in customer and she is an asset to your company. It is nice working with a company (for the last 22 years) and being treated so nice. It is very uncommon in our world today. Please keep up the good work.
GREENSBORO, MISSISSIPPI -- I got Ms. ** on phone explained situation and she let me know she saw everything on file, then proceeded to give me options on what to do and how set up a my account information. ** was kind a pleasant to talk with actually she's one of the nicest person I've dealt with at company. It made me feel better because I was already stressed about problem I'm having, so thanks Ms. **.