Walgreens Photo Service Consumer Reviews

MURRAY, UTAH -- Went to Walgreens for a passport photo in June 2021. In September I received a letter from the department of state saying the photo was of poor quality and looked digitally altered and it was rejected. I went back to Walgreens to see if they would re-do it and they said that they can't because it's been over 30 days. What kind of customer service is that? Passport applications take up to 20 weeks. How hard would it have been to just retake the picture in good faith and for good customer service? Don't waste your time or your $16. Now my passport will be delayed even more… Thanks Walgreens

NMB, FLORIDA -- I recently ordered 2 photo books from Walgreens. The books were supposed to be ready the same day, but it actually took 3. I checked the books before paying (thank goodness) and recognized a huge problem. The covers of the books are glued on manually by a careless employee that switched the covers. My beautiful Puerto Rico photobook had the cover of a New Orleans Mardi Gras. There was no way I could accept the books like that, but the employee that was helping assured me that they could reprint them and fix the problem. That was actually not the case. Their system doesn't let them print twice. So, I called customer service to let them place the order for and get the books fixed.

Customer service said there was nothing they could do. She then told me that she would escalate my case and see if a supervisor would help, No luck there. The supervisor told me that my (incorrect) order was ready and I should go pick it up. I pushed further, explaining that an employee glued the wrong covers and was told to contact consumer relations. I thought customer service was consumer relations? Anyway, consumer relations did not make any attempt to even talk to me. I am truly shocked that a simple problem like gluing the correct cover to the correct book is such a difficult thing to do. I'm never received such poor service. I will never use Walgreens Photo Service again. For my next trip, I'll use the company I have been very happy with in the past - Shutterfly.

ST. AUGUSTINE, FLORIDA -- I needed a passport picture so I went to my local Walgreens which I patronize all the time. The picture was taken and I sent it to the Department of State for processing. The picture looked good to me but not to them. I was sent a letter that it was unacceptable and to have it retaken. I returned to Walgreens to have the picture retaken.

They did it without charge but the picture was absolutely awful. I asked the individual if it could be retaken and she said no. From the expression of her face, any further discussion would have been useless. I am disappointed in their customer service and would never recommend the photo department for any reason. Go somewhere else to have your passport picture taken.

MESA, ARIZONA -- On January 4, 2018 I sent an order to the Walgreens on Recker Road in Mesa. I wanted prints, an enlargement and a 2018 Calendar. Within a couple of hours I got an email informing me the prints and enlargement were ready for pick-up. Nothing came about the calendar. The next afternoon I went to pick up my order and the clerk had no idea why the calendar was not ready.

The Supervisor informed me the calendar printer was out of green ink. That it had been out of green ink for awhile and that she had no idea when they would be receiving more green ink. They took my phone number and committed to contact me. Two weeks went by with no email or telephone contact so I went back to the store. The clerk had no idea why the calendar was not ready but the supervisor said, "That we are out of green ink. We have been out of green ink for a long time and I (she) have no idea when we will receive more green ink." I have received no reply to my direct complaint to Walgreens at 01/30/2018.

SCOTTSDALE, ARIZONA -- Walgreens store: 3163. I went to this store in order to have some of my pictures restored and unfortunately came across a rude employee in the photo department. This is by far the worst display of customer service that I have experienced with Walgreens or any other store I have ever visited. I was using the self-service computer and had asked her what I needed to do next in order to progress with my order. She started by telling me that I needed to scan the pictures and rudely kept pointing to the machine as if I was somehow supposed to know exactly where the scanner was hidden.

I asked her to show me instead of just pointing and she just kept repeating "there, there." I then realized that there was a drawer underneath the computer and opened it to scan the pictures. She then condescendingly stated "there you go" and advised me that I obviously had to scan the pictures in order to get them into the computer. After I scanned the pictures she then stood next to me and started rudely telling me how to operate the machine by saying "do this and do that" without explaining anything or making sure it was the way I wanted it.

During this, there was another customer asking her to show her where an item was located and had asked her to get it for her as she seemed to have an issue that made it hard for her to get around. I was amazed how the employee told her that she would not get it for her and told that it was only a arm's reach away and that the customer could easily get it herself. After this customer asked again and she would not do it, I took it upon myself to get the item for the customer.

Then the employee came back to my machine and just started hitting buttons as if to quickly finish my order and rush me out of the store. I then advised her that I no longer wanted her help and eventually was able to get the order correctly into the machine myself. After I complained to her manager she told me that I didn't need to get upset about it and began telling me how the previous customer had been in the store for multiple hours and was just trying to be a nuisance, I told her that there was no excuse for treating someone the way she did. She then told me that I didn't know what she was going through or what kind of life she had as if to argue with me further.

I advised her that this was none of my business and that no matter what; the customer should always come first. She then told me that she always treats every customer the same and would not be changing her ways anytime soon. She also stated that she had been there for a long time and no matter what, she would be there for a long time to come.

I told her that I was amazed that Walgreens would keep someone for so long if that is how she treated all of her customers and asked for my claim check so I could leave. She proceeded to continue as if she had not heard me and after 5 minutes of this she finally gave me my claim check. I will never go to this Walgreens again.

MAIDEN, NORTH CAROLINA -- I had gone to the Walgreens in Maiden NC and went to the photo lab with some pictures of my brother that was killed in a motor cycle accident. I had meant to have the pictures done in my home town but forgot to. When I got to Lincolnton where the funeral was going to be held my sister asked me if I brought the photos of him. I said, "Oh no I forgot to get them copied." With the funeral being the next day I was a little apprehensive on how I was going to get this done.

I looked up Walgreens in the address of the closest Walgreens which was in Maiden NC. I took the pictures there and the photo tech working the counter asked if she could help me. When she looked at my photos she told me that she couldn't print three of them because they were professional. My first thought was I drove to this store and they aren't going to print them. I was upset and asked to speak to someone. ** called for her head photo which was on lunch and she came out. I explained what was going on and she looked at the photos and explained that I needed a copyright from the photographer. I said, "Look I can't get this right now."

She asked me to wait just a few minutes and she would try to contact the photographers. She told ** to go ahead and scan the photos that I had so that if she was able to contact them I wouldn't have to wait even longer. She returned about five minutes later and told me that I would have to sign a waiver for a baby picture of him that she could not contact the photographer for. I waited about five minutes for the photos which she processed herself. Asked if I needed frames for them which I would have forgotten even put the pictures in the frames for me.

The photos were even better than the originals. ** made my hectic day a little easier to cope with. I applaud this photo lab for first following companies (not trying to make the easy buck) and also giving me that little extra customer service I needed. I apologized for her having to come off her break and she told me that was what she was there for to help customers and co-workers when they need it...

SUMMERVILLE, SOUTH CAROLINA -- After work today I stopped at the neighborhood Walgreens to have a passport photo made as I am going to a country that requires a Visa. I work for the U.S. State Department. The young man who waited on me was a not very pleasant individual named **, who took my picture and told me a time that it would be ready. It was then 6:05 P.M. and he said it would be ready at 6:50 p.m., and he gave me a receipt to bring back which actually had 6:45 P.M. as the time.

When I returned at the appropriate time, he acted like he had never seen me, and I gave him my receipt and he did a quick search, then proceeded to tell me that someone had come in on line and requested about a hundred picture, and those were ahead of me and that my pictures would not be ready for at least another hour. I asked for the manager, and she was not concerned that Walgreens was losing a customer, so any of you State Department people who need passport photos, don't go to Walgreens because they don't care about customer service, and they are liars.

BOISE, GEORGIA -- I had the worst experience at Walgreens. I went to get a picture developed and they would not let me have it because it "looked" professional. It was on my memory card! The stupid photo clerk called the manager who comes over and gives me some lecture about how the store would be closed if he let me have this picture etc. He was so rude! I kept telling him it was not professional etc. He claimed I got it off the Internet. When he found out that it was on my memory card, he said "OK you can have it." But, he continued to lecture me.

I told him that he upset me by accusing me of this and that they lost my business and he goes: "I hear that all the time, and you will have this happen wherever you go." So, they say: You tell 10 people about a bad experience and 3 about a good one. Oh, and the picture is ruined. I cannot even look at it anymore.

NORTH CAROLINA -- I'm not sure but I guess my store is weird. I love my job. Yeah there is ups and downs with management but they move them around so much it doesn't matter. At Walgreens I have an extra family, I work with my best friend and my boyfriend, both of which I met at WALGREENS! Well reunited sort of. But I felt that way before either of them worked there because everyone of the people I work/worked with I've held close to my heart.

At Walgreens I feel heard, if I suggest something they actually listen. I'm encouraged to work hard and praised for it. I've worked there for four years now and I wouldn't trade it for the world. I would recommend working at Walgreens (or at least mine) to anyone, and have! Have a great day, and be well.

They have continuous problems with their website (photo). Most of the problems are JavaScript related. Today (27 September 2011), on two separate occasions, I telephoned customer service and they indicated that they were aware of the problems, and that the tech person (singular) was working to resolve the issue. I was also told that I may experience problems if I use continue to use Firefox or Google Chrome.

On 19 September I also complained about the JavaScript errors in photo, and that I could not "checkout" when ordering prints. That complaint resulted in an email reply from someone named Sherre ** in customer service wherein she replied, "I apologize for the inconvenience. I have credited your account 20 Free 4x10 prints as thanks for your patience while our support team resolve this issue." It is rather obvious that Walgreens continues to be plagued with website issues... using Firefox Error Console, you can always find, "easy to correct errors" in JavaScripting that their "tech person" hasn't corrected, or doesn't know how to correct. Shame, shame...