I bought a pair of MBT walking shoes, ordered the correct size, they advised going 1/2 size bigger and I did. They didn't fit, I wore in the house for few hours just to try to make it work... I really wanted these shoes. After a few hours, I decided to send them back and order another pair, larger. Got 2 versions, they have the bigger size and they don't have the bigger size. I pack up and mail the shoes after I check to make sure they are not damaged and are clean. In about a week, I get an email saying they do not have those but offer a discount to buy others for my trouble. OK I like that. I order a more expensive shoe.
I am getting excited now... shoes will be on the way soon... POP... I get an email from them with pictures telling me the shoes are not sellable.. too dirty so they are not refunding me my money. I call to see if they will do the right thing, as I do not live in a cow pasture and the shoes did not look like that when I sent them in. After talking to the customer service person, Katie, and she can't do anything I talk to a 2nd chick.. supposedly a manager.. and she says nothing she can do "too bad... your shoe were damages and in fact looked worn." ARE YOU KIDDING ME... amazing.. next time I will take pictures.
For all I know they dirtied them up and wore them to avoid a refund. I say that to her and she says "we give refunds all the time." sure you do... NOT. I guess she has not heard that saying "do not cut off your nose to spite your face"... I told her as a consumer I let people know the great stores as well as the bad. So anyway... anyone want to buy some damaged MBT's size 9 women's? DO NOT BUY FROM WALKER'S WAREHOUSE!!!
WEST PALM BEACH, FLORIDA -- I purchased a pair of Reebok Easy Tone shoes from Walker's Warehouse. For a number of reasons (not related to the shoe) I returned them. I tried for 7 months to get a refund from them and was treated very poorly by the customer service department. I dealt with front line staff as well as someone that called herself the manager. This month, July 2010 I finally received a check from them. However, the check bounced and I have received no satisfaction from customer service. I will be pursuing this matter through legal avenues to receive my refund. I will never purchase from Walkers Warehouse and will never recommend this company.
I recently purchased a pair of "FitFlop" shoes from The Walker's Warehouse. When they arrived, I tried them on and walked up and down my hallway about 3 times. Unfortunately they did not fit well so I immediately put them back in the envelope, with all the tags still attached and returned them. Today I received a package from Walker's Warehouse with the shoes inside and a letter stating they would not accept my return because that "shoes must be in new and resalable condition". They stated that the shoes I returned are "not in new condition". ARE YOU KIDDING ME?! I literally wore them for less than a minute. There was dust on the soles.
All the stickers and tags were in place. What a scam!! Then they have the audacity to say "we hope you will continue to purchase your MBT's from Walker's warehouse." LMAO!!! I am writing a letter to the Better Business Bureau, these people are CROOKS. I am an honest person, I would not expect them to take back shoes that were in any condition less than new. I am stunned and angry. Do not buy from this company!! Instead, try Zappos.com, not only can you return the shoes you don't want, they even pay for it... something else Walker's Warehouse does not do.