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Horrible Customer Service and Flawed Communication Etiquette
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Rating: 2/51

MILILANI, HAWAII -- While taking son to spend some of his Xmas money at the Walmart in Mililani, (Wal-Mart - Mililani #2126), I came upon a basketball hoop system that was reduced in price. We asked what was wrong with it, and the area assistant said that only the packaging was damaged. Upon opening the huge and incredibly heavy box, even with two people carrying it, we discovered the backboard was broken diagonally over 1/3 of the board. Went back to Walmart and Nelly and her subordinates cut you off mid-sentence and don't allow for explanation of the circumstances surrounding the situation.

Nelly does that to customers and her subordinates blatantly. They asked if I wanted a refund or exchange. I chose exchange, despite having to haul the enormous box back home, AND I have a bad back as a result of over 22 years in the Army. Nelly states that this item is, and she rattles some code, then says I can only get a refund. I attempt to try to ask if they can just swap the backboard with another one, but once again I get cut off by yet another lady, explaining to me the same thing everyone kept interrupting me with without letting me finish my question. I get the return policies and guidelines, but customers, especially peaceful ones, should be allowed to at least finish one sentence or question without having rude interruptions from customer service personnel. I'm taking my business elsewhere.

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Very Poor Online Ordering System
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Rating: 1/51

AUSTIN, TEXAS -- I've ordered products from Walmart before and located a store with the item and was able to walk right in and pick it up right away. However, when I purchased an iPhone 6s recently, I chose the option of picking it up at a store with it in stock. When I went to the store the following day the order had been cancelled. I decided to get the iPhone 7 which was in stock. I couldn't buy it for the $299 online price, it was $448. The only way to get the reduced price was to place an online order. When I did it routed me to a store with one in stock nearly 15 miles away.

When I showed up at the other store they said I couldn't get it till the next day even though it was in stock and in their hands. The website said I would have it before 8:00 in the evening but the store said it wasn't in stock even though they had it in their hands. I don't know what Walmart has done to change online ordering but it really stinks and is very unorganized now. No one knows what's going on and I got a useless 90 minute runaround and nothing to show for it.

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I Don't Work for you...
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Rating: 1/51

PASCAGOULA, MISSISSIPPI -- Walmart has gotten rid of most cashiers. They want you the customer to check and bag purchases. I don't work for Walmart, I'm not a cashier. You don't pay me to work for you. I have switched to Target. They have better products and service.

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Every Visit, Shelves Are Inadequately Stocked. Inventory 101. Walmart, Please Take the Course.
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Rating: 2/51

SAN DIEGO, CALIFORNIA -- I am a regular Walmart shopper both in store and online. But you better watch out, Walmart, Amazon is biting at your ankles. For the largest retailer you can't seem to manage INVENTORY. Every time I visit your store, I can't get several items on my list. Off to Target. In this day and age of computerized everything, how is it you can't figure out what people are buying, what is in demand and what is on (and NOT on) your shelves? Inventory 101. Please take it.

Both in store and online, you don't have things I want or need. And some products are "not available" online, yet you don't stock on your shelves. I don't have time for multiple trips like the average unemployed customer. My time is valuable and it is worth paying more at Target or going online with Target or Hollar stores to get what I need when I need it in ONE TRIP. I will probably go back because I am frugal. But I am exploring other options.

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Walmart Cable Fried My Phone
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Rating: 1/51

BENTONVILLE, ARKANSAS -- I bought a cable from a local Walmart store, and as soon as I plugged it in, it started to smoke and it physically melted my phone. I contacted the store and got pushed off to their 1-800 line. The 1-800 line pushed me off to another store to open a claim. The 3rd party claims company pushed me off to the CABLE MANUFACTURER in CHINA. The cable manufacturer (D&S Cable Industries) did an "in-depth review" of the cable and determined they weren't at fault. Big surprise there!

Generally tests like this would be done at a third-party lab... not in-house. Their final determination was "there must have been a piece of metal inside my phone that caused the short circuit". They wouldn't even entertain the idea that this "stray piece of metal" might have been in their cable. Because of this, the cable manufacturer closed the file, the third-party insurance company closed the file, and Walmart closed the file. Very one-sided and nobody will even respond to me now from any of the companies. Stay away from Walmart electronics because they are obviously cheaply made and the company does not stand by their quality.

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Walmart in My Opinion Does Not Care About the Disabled
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Rating: 1/51

COLUMBUS, GEORGIA -- My name is Ken. I am a 47 year male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake I have comprehension and memory issues so I am slow to get things sometimes) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.

I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially Billy for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.

I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told them that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.

What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy at Walmart - 5448 Whittlesey Blvd # B Columbus GA (706) 322-8801.

Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.

Company Response 02/10/2015:

Hello,
My name is James, I am a representative from Walmart. We here at Walmart are sorry about your poor experience in one of our stores, but as you may know, our goal is to sell Mass quantities of product as quick as possible, and as cheap as possible, which is the reason why our customer service is poor. The issue you are having with your cart, I'd recommend getting someone over to your local store to fix it. We will not be shipping any new electric carts and accessories for quite a while, since we have recently upgraded the current ones. I highly recommend that if you do not enjoy our stores, please feel free to shop elsewhere. Thank you for buying our products, we really appreciate it. -James
Walmart

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- Satisfaction guaranteed? That's a lie! I was lied to by multiple employees! Walmart blocked me from calling just because I called to get an update! Very unprofessional! I've been treated better by Wendy's employees and I spoke with corporate. To top it off with a cherry their insurance company called and harassed me on 2 occasions! I just came to purchase a item and ended up in a serious amount of pain and getting fired from my job because I had to call off due to that injury... This is suppose to be a family-owned company that's all about helping families save money and making life better. What about my family? I'm still in pain and my life was better before I walked in Walmart that day!

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Not Allowed To Complain About Them In Any Review
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Rating: 1/51

LEVITTOWN, PENNSYLVANIA -- I purchased a Febreze Air Purifier FHT190 at the local store, need new filters (expensive) but product works well. Problem, you cannot purchase the refills at store or on-line, store carries FHT180 replacement filters, not the FHT190 model. Tried to have manager order from in store and was advised they no longer carry that item - the item FHT190 new in box was sitting on the shelf right in front of us. They will sell you anything and not back it up with the needs to keep the product running.

FHT180 model is no longer sold, but they sell those replacement filters. Tried to make comment on their feedback, it would not take a negative response saying all required fields not complete, checked it, complete, I several times and said all fields not complete. I put a positive feedback in with the same fields filled in and guess what! The feedback was accepted. Rich-richer, poor-screwed!

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Pickup Online Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT ST LUCIE, FLORIDA -- I waited over 6 minutes when I went to pick up my items hitting the screen at the pickup area that states "someone is coming" when you press it. I had to hit this 4 times as no one ever came. After I waited those 6 minutes I looked for an employee and asked her if there was someone who could help. She went to inquire and told me that the only employee who could get me my pickup just went to lunch (6:20 p.m.). I was told I either could wait an hour for his lunch to end or come back. I asked if she was joking but she was not. The employee acting like this was not an issue.

I called online customer service as I was driving home and they never responded to the 1 hour wait but after discussing this for 7 minutes they offered me 10% off. 10% off was basically 3 dollars and I chose the pickup since I did not want to pay for shipping. This does not cover my gas and time. Not to mention my frustration. After 3 more minutes of talking I was once again put on hold and then I was offered 15% off or roughly $4.50 off but once again I would have to drive back out of my way.

I would suggest people use Amazon or another online store. This is only the latest of several issues I have had with Walmart online. Amazon, Home Depot and Kohls have all been very responsive when I talk to them about an issue but never Walmart.

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In a Matter of 3 Weeks You Raised the Price for the Same Item 7.04 a Gallon.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOULTON, MAINE -- I am outraged and, in all probability, may not buy paint from Walmart again. You guys were great and had what worked but in a matter of 3 weeks you raised the price for the same item 7.04 a gallon. March 4, 2018 - Order #**, Kilz Identity Paint & Primer in One #RJ100 Cotton, 1 gallon (finish satin) $31.74 * Walmart #: **. Bought again on March 27, 2018 paid way too much more for, priced this time for exactly the same 38.78. recent info, March 27, 2018 Order #**. You guys just priced yourself out, I can buy Benjamin Moore or Sherwin Williams for what you are now asking.

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Wal-Mart Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 249 ratings and
867 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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