COLUMBUS, GEORGIA -- My name is Ken. I am a 47 year male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake I have comprehension and memory issues so I am slow to get things sometimes) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.
I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially Billy for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.
I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told them that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.
What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy at Walmart - 5448 Whittlesey Blvd # B Columbus GA (706) 322-8801.
Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.
My name is James, I am a representative from Walmart. We here at Walmart are sorry about your poor experience in one of our stores, but as you may know, our goal is to sell Mass quantities of product as quick as possible, and as cheap as possible, which is the reason why our customer service is poor. The issue you are having with your cart, I'd recommend getting someone over to your local store to fix it. We will not be shipping any new electric carts and accessories for quite a while, since we have recently upgraded the current ones. I highly recommend that if you do not enjoy our stores, please feel free to shop elsewhere. Thank you for buying our products, we really appreciate it. -James
SAN DIEGO, CALIFORNIA -- I am a regular Walmart shopper both in store and online. But you better watch out, Walmart, Amazon is biting at your ankles. For the largest retailer you can't seem to manage INVENTORY. Every time I visit your store, I can't get several items on my list. Off to Target. In this day and age of computerized everything, how is it you can't figure out what people are buying, what is in demand and what is on (and NOT on) your shelves? Inventory 101. Please take it.
Both in store and online, you don't have things I want or need. And some products are "not available" online, yet you don't stock on your shelves. I don't have time for multiple trips like the average unemployed customer. My time is valuable and it is worth paying more at Target or going online with Target or Hollar stores to get what I need when I need it in ONE TRIP. I will probably go back because I am frugal. But I am exploring other options.
MILILANI, HAWAII -- While taking son to spend some of his Xmas money at the Walmart in Mililani, (Wal-Mart - Mililani #2126), I came upon a basketball hoop system that was reduced in price. We asked what was wrong with it, and the area assistant said that only the packaging was damaged. Upon opening the huge and incredibly heavy box, even with two people carrying it, we discovered the backboard was broken diagonally over 1/3 of the board. Went back to Walmart and Nelly and her subordinates cut you off mid-sentence and don't allow for explanation of the circumstances surrounding the situation.
Nelly does that to customers and her subordinates blatantly. They asked if I wanted a refund or exchange. I chose exchange, despite having to haul the enormous box back home, AND I have a bad back as a result of over 22 years in the Army. Nelly states that this item is, and she rattles some code, then says I can only get a refund. I attempt to try to ask if they can just swap the backboard with another one, but once again I get cut off by yet another lady, explaining to me the same thing everyone kept interrupting me with without letting me finish my question. I get the return policies and guidelines, but customers, especially peaceful ones, should be allowed to at least finish one sentence or question without having rude interruptions from customer service personnel. I'm taking my business elsewhere.
AUSTIN, TEXAS -- I've ordered products from Walmart before and located a store with the item and was able to walk right in and pick it up right away. However, when I purchased an iPhone 6s recently, I chose the option of picking it up at a store with it in stock. When I went to the store the following day the order had been cancelled. I decided to get the iPhone 7 which was in stock. I couldn't buy it for the $299 online price, it was $448. The only way to get the reduced price was to place an online order. When I did it routed me to a store with one in stock nearly 15 miles away.
When I showed up at the other store they said I couldn't get it till the next day even though it was in stock and in their hands. The website said I would have it before 8:00 in the evening but the store said it wasn't in stock even though they had it in their hands. I don't know what Walmart has done to change online ordering but it really stinks and is very unorganized now. No one knows what's going on and I got a useless 90 minute runaround and nothing to show for it.
ILLINOIS -- Satisfaction guaranteed? That's a lie! I was lied to by multiple employees! Walmart blocked me from calling just because I called to get an update! Very unprofessional! I've been treated better by Wendy's employees and I spoke with corporate. To top it off with a cherry their insurance company called and harassed me on 2 occasions! I just came to purchase a item and ended up in a serious amount of pain and getting fired from my job because I had to call off due to that injury... This is suppose to be a family-owned company that's all about helping families save money and making life better. What about my family? I'm still in pain and my life was better before I walked in Walmart that day!
WILLISTON, VERMONT -- I went to Wal-Mart and was brought by a friend and we walked around buying some things including a bottle of wine. I went to the checkout and he went to the car to pull it to the front by the time I got done. Well during the checkout process the customer service manager grabbed the bottle of wine out of my cart without even telling me anything and I asked the checkout person what was going on and said that they saw me with someone else so I called my friend back to see his ID so I called him back to the store. He came back in showed his ID and said this is my ID are you happy? And the guy from the checkout didn't look and pointed to the customer service manager and said he stopped the sale. Then he showed his ID to him and said the same thing.
Then the customer service manager said he didn't want to sell the wine now. So my friend asked to see the manager and he said with a smirk I am a manager. So my friend said I want to go to the office with you and fill out a paper to what's going on. The customer service manager refused and told my friend he doesn't have what to do which of course pissed him off and said with frustration this is discrimination and the whole time the customer service manager couldn't even look us in the eye.
My friend then said if you really are the manager you are a garbage and a as*hole and I will go over the internet and complain to corporate online. My friend also made the pfft sound in front of him about him saying hes a manager and my friend doesn't have what to do. Then we left without the wine and went to the car and noticed a security guy following us and then speaking in his walkie I got his number I got his number and then my friend asked what the reason for that is and he said I don't need to tell you, you need to speak with the police officer.
We left there was no cops around and didn't see a reason to stay. We tried to resolve this peacefully but obviously he didn't want to be helpful and this isn't the first time I've had a problem with him before he has given me a hard time cashing my pay checks there even though I do it almost every week there. We got home and I sent an email to corporate only to have my friend the very next day get called by the cops and asked to come in and got a citation to go to the court for disorderly conduct and simple assault and a 1 year no trespass order.
The cop said it was because my friend was being loud. Where is my right here we tried to resolve everything nicely and he kept refusing any resolution to the problem which obviously would make you upset I don't see where the crime is. If we charge this just because you voice your displeasure than half the people that shop at these stores would get charged so do we have to shop in fear now knowing that if we are upset and no one will help us we will get called by the cops. I'm sorry I don't see how this is right my friend didn't hurt or threaten anyone he was just a little loud and frustrated which last I checked wasn't a crime. This is really the free country (USA) where you can't voice your frustrations in a non violent way.
So my advice is don't raise your voice in Wal-Mart or you will get a paper to go to court so much for being about the customer and trying to help the customer. Thank You Wal-Mart!!!!!
PLAISTOW, NEW HAMPSHIRE -- I have been a customer at your Plaistow, NH Walmart Store for years. I am also an ex-employee of two of your stores, that one included.
On July 14th, 2012 I had placed an order through Walmart.com to be picked up at the Plaistow, NH Walmart location. I had done this using my boyfriends Rogers account through Paypal. We had been having a troubled relationship so unknown to him I ordered way over my usual limit that he gives me. Paypal withdrew the money from the account and sent it to Walmart.com. I have a receipt for this transaction.
When Walmart.com called my boyfriend he had refused the order because it was expensive. Walmart.com had automatically cancelled the order. I had not known this and had gone to pick it up. The employees couldn't find me in their handheld or the register. They thought my order to not have been placed so I had to drive all the way back home to replace the order. The money had already been taking out of the account and there was a limited balance left so I had to revise the order. I replaced it, printed out the order and copies of my Paypal, and waited for Walmart to call. They told tell me this order wasn't ready still. After a couple of hours I checked the website and it said it was cancelled. I said forget it and placed my order with Best Buy instead, ordering all the same merchandise that I had on my Walmart order. I went there instead because it was so frustrating.
On Sept 2nd, I had placed another order for pick up in the Plaistow, NH store. I had gone to Walmart.com again. Once again I get there and they cannot find any record of this order. While I was there I had three associates tell me they couldn't find it, there was no record once again. All these items were in-stock, in-store on the computer. They had given me a million stories and excuses. I said that Paypal had already taken the funds out of my account and I needed to cancel it, so I could go pick up another present someplace else. By then I was there for an hour and a half already. It was very aggravating. This kept happening. Wasting my time and no one was getting me any answers. I still needed a present and all my funds were transferred to Walmart.com on an account that wasn't registering on the computers.
So now I'm extremely aggravated because they can't cancel something they can't find, So I can't get the money put back into my account. So I asked for a manager and the Assistant manager Dixie went out back to find out what was going on. twenty minutes later still no one. And they can't do anything by then . I Told them they should have told me that or at least kept me up to date with what was going on. When I got home there was a message to my boyfriend phone (who also happens to be an assistant manager at that Wal-mart) that I was down there causing a scene and that he should give me a call and take care of it. First of all I said we were working on our problems so he had no idea what was going on in my life right then. She had no rights to tell him where I was and what I was doing ordering and to take care of it. That was very much out of line and my business is personal. When I got home my order was canceled. It had been canceled by Walmart.com.
Now Walmart.com doesn't notify me its canceled so I call them. They said there wasn't anyway to verify my payment and how it was made. They already knew it was paid for by PayPal. Well I guess the problem was that since he cancelled the first order they cancelled everyone after thinking it was a bad acct. so they had to refund PayPal for the payments. But because Walmart.com cancels them they don't end up going through their handhelds for processing. And then it seems to take forever to get our money back. So I lose twice over.
Now once again in October My Boyfriend had placed an order through there (but in the mean time he has no idea as to what's going on with my shopping habits. And went to pick it up. It was an in store item.. He was limited for time and in a rush He got the TV gave them his paid receipt and left.
Now me and my boyfriend Roger HAD resolved our issues. And yesterday he was called to the office to be reprimanded because I ordered items off his Paypal acct. Now if they are cancelled orders placed and done at home how does it becomes any of the stores business? Why is my boyfriend Roger held accountable for orders that are placed at home just because he is employed there. Isn't our life personal? The very slanderous AP Associate Matthew that was there told him that I place orders cancel them and pick the merchandise up with fake forms before it can be cancelled in the system. Through experience of many cancelled orders of Walmart if the order was cancelled it disappears right away in the system and there isn't even any time to put the order together. Now he is telling my boyfriend that I take the items and walk out of the store with them. So because of his really poor job skills. And his apparent wanting to make himself look really good for some reason. He spread gossip lies and untrue remarks about me. My boyfriend still had no idea what happened and was blind sided but wanted to take responsibility for something (guilt over or own personal problems prevailed) and was coerced into making a statement. He lost his job. All he knows is that I did have some new stuff but it was stuff purchased at Best Buy when my Walmart order wouldn't go threw. So they are pretty much the same items. Walmart's AP had stated I was a thief and had screwed the system canceling the order and saying I picked up merchandise and walked out of the store without paying for it. I never picked up an order. There would never be an account number a pick up form a signature or anything on Walmart's camera to suggest otherwise. This man is spreading lies gossip and Untrue facts accusing me of something that never happened.
He has totally invaded my privacy embarrassed me by belittling anyone me and saying I'm a criminal. Well if he did his job he would have called Walmart.com and seen that they cancelled the orders and maybe if he did his job and went through the tapes and could point me out in anyone of them being anywhere near merchandise. Instead he has been spreading vicious gossip and lies. He could have at least questioned me since it was my order my cancellations my shopping trips to the store and I could have explained the whole story to him. Now because apparently AP has a personal problem with me in order to degrade me the way he did. My boyfriend isn't sure what happened and what kind of person I am cause he was trapped in a room with co workers where they were filling his head with nothing but bold faced lies.
Attached is the copies of my orders the cancellations the payments threw Paypal and the only merchandise I ever had my hands on was threw Best Buy that is also included. I would really appreciate some help as soon as possible in regards to this matter. Not sure who is accountable Walmart, or Walmart.com.
Dawn Phillips Ellison
IOLA, KANSAS -- On September 3rd, 2012 at 9:00 P.M. I entered the Iola Wal-mart located on North State Street, in Iola, Kansas. I was going there to purchase a new car stereo. After entering the store and finding the particular stereo I wanted I started for the checkout lane. While checking out and paying for my item the clerk removes the "spider security device" from my box. I start walking towards the exit and am walking directly next to another white male exiting at the same exact time. While we were going through the door we heard a soft audible sound we both thought to be the security system.
Both of us stopped at the door and turned around assuming someone was coming to check our receipts. We stood there for a second, looked around and made eye contact with a couple of Wal-mart employees who didn't indicate for us to stop, turn back, or proceed. After few short seconds and after realizing Wal-mart didn't have any questions or concerns, we continued on to the parking lot.
I entered my vehicle and immediately opened a box that was not taped or secured in a manner that I was accustom to by Wal-mart products. After opening the box I not only didn't find the car stereo I thought I purchased but found a rock. This rock after holding it in my hand it seemed to weigh or felt like it weighed what I thought a car stereo would weigh. At least my attention was not caught simply by handling the box. After realizing this I honestly thought this was some sort of contest or maybe when I re entered the store I would have found that I won a prize?? I had not only not left the Walmart parking lot but only made it a few feet before I exited my vehicle and immediately returned inside the store.
I approached the customer service desk and asked if I won a prize. The clerk was obviously dumbfounded and didn't have a clue as to what I was talking about. I spoke with Elenore, the Store manager and I told her of the situation. She told me she would have to review the security tapes and get back with me regarding replacing my item. After over an hour the store manager returned and told me that the security device was placed on the electronic item I purchased which was in the box that I took from the store. I told her that the box was not only contained just a rock but I was in possession of the box from the time I left the store until the few minutes passed and I returned back into the store.
I asked her what she saw on the video. I was certain the video would show any question that she might have of me removing the stereo from the box would be eliminated, She stated " Again, the electronic device you purchased was inside the box when you exited the store or the security system would not have gone off". I told her that simply wasn't the case. I asked her if the security device "if my device was what of one that alerted the system to engage" could have possibly been on the box itself or some other place because the rock was the only contents of the box. I also asked her if the individual next to me could have had an item that made the system go off and why if the system indicated something was wrong why we were not stopped and checked.
She again repeated that device was in the box when I left the store. Having said that and after Wal-Mart's refusal to replace the rock with what I thought I purchased and their refusal to simply provide me what the item I purchased I called the police. As a prior law enforcement officer of 13 years I knew that this matter was somewhat of a civil matter but I wanted record of the incident and the events noted as they transpired. I am demanding that Wal-mart replace my the rock with the item I purchased within 24 hrs of now or I will have no choice but to pursue legal action against Wal-mart, Wal-mart employees, supervisors, and any parties directly involved with this obvioustheft by deception.
IfWal-mart refuses to replace this with the itemI purchased I will file a civilsuit in the District Court ofAllen County, Kansas, for the cost of the item, attorneys fees, and any and all damages incurred from this incident. Finally I will file an official complaint with theBetter Business Bureau indicating the facts of this incident and seek some sort of remedy or punishment throughthose means. Take notice and govern yourselves accordingly. If Wal-mart should decide to remedy this situation within the times limits indicated in this letter, they may contact me at 620-875-2819.
MANCHESTER, NEW HAMPSHIRE -- Just a few hours ago I tried to buy alcohol at Walmart and they wanted my wife's ID as well. Since we are recently married she only could offer her Armenian Passport with US Visa which also has an English translation. Of course the ONLY form of ID a foreign born person living in the United States can offer is their birth countries passport. However this Walmart Manager said they would not accept her passport and would only take state issued ID's, Drivers licenses, military ID's, and US Passports. Now mind you, you can only get a US passport if you're US born. So what about the entire population of people legally visiting, living, getting educated, or working in the USA? Walmart won't sell alcohol to them? Isn't that discrimination?
Here is the full story. Now an Armenian Passport is accepted as ID all over the country and like other foreign passports has her US Visa right there as well and is clearly more legit than any driver license would be. Now after they turned us down by saying they wouldn't accept it, I pointed out that refusing to accept a foreigners ID is discrimination and accused her of discriminating against my new bride. (A lot of ignorant people seem to confuse the look with Arabs when actually Armenia was the first country to EVER adopt Christianity) We then left the store without our wine and I called to speak to the store manager. I asked the store manager one simple question... What is an acceptable form of ID to buy alcohol for someone who is not born in the US? Her first response was "well we accept US passports" and I said "a US passport is only for people born in the US." So she said she'd look at Walmart's official policy if I could hold. So I did. At this point I was SURE that she would come back and say they accept all US accepted passports not JUST US Passports and was only hoping that she would then educate the other manager so this kind of thing wouldn't happen again. I was surprised when she came back saying they take state issued ID's, Drivers licenses, military ID's, and US Passports like the other manager said but also included US naturalization papers (which are still only for people who have become Americanized).
So again I pointed out that the ONLY form of ID a foreign born person living in the United States can offer is their birth countries passport with a US issued Visa at the very best. So again I confirmed that Walmart's policy on acceptable forms of ID excludes anyone who is not a current US citizen. WOW! I thought this was the United States of America? I then had nothing left to say accept to ask straight out... "So you're telling me that Walmart won't sell alcohol to anyone who does not have an American issued ID and hence is not American?" She did not respond as I waited in silence for about 20 seconds. I followed up by saying "If this isn't true then you should be able to tell me an accepted form of ID for someone who is NOT a US Citizen, otherwise this policy is discrimination." At that point all she had to say was that if someone already turned you down I can not override that decision. Which simply confirmed to me that she understood exactly where I was coming from and that I had clearly made my point. I then asked "How is Walmart going to make this right?" and she said "There is nothing I can do" and hung up on me.
It just so happens my wife and I know A LOT of foreigners here with valid passports of legal age just like hers. My thought is what if I got multiple foreign born people to consecutively go through and try and buy alcohol with their passports while on film? What if we had a bus full? Is Walmart going to continue to say that they will not accept passports as a valid form of identification? Would they continue to discriminate against foreigners? What would it take to get them to change their discriminatory policy? Should they be sued? Tell me what you think.
CORONA -- Last evening my wife and I visited your Corona Store #1800 (1290 E Ontario Ave, Corona, CA) to purchase some items before my wife left for Germany on vacation. A couple of the items were in the Camera Department. We spend an average of $2000 to $3000 a year in that store.
We went to the Camera Department and asked the associated ** where the disposal cameras and flash memories were. At the time she was alone with no other customers and we were the only customers in that area. She very rudely pointed in the direction of the back wall. I asked her if she come show us and she just pointed again (in other words assist us in finding articles we needed top purchase) and refused to assist us. Keeping in mind there were no other customers in the area for her to assist - we were the only ones. I asked to see a manager for help and she contacted one for us.
This incident occurred at 5:05 PM PST on March 01 2012. A few seconds later a Mexican American family came over and asked her for help - she immediately dropped what she was doing and took them over to an aisle and assisted them and left this White couple to fend for ourselves. Yes, my wife and I are White and she refused to help us and was very happy to help the Mexican American Couple.
When one of the assistant floor managers came over I pointed out what had happened and she witnessed ** (who was white) assisting the Mexican American Couple. At that point I demanded to see the store Manager. She contacted ** who was the Store Manager. I explained to him the incident in great detail. He politely remarked he would talk to her. I demanded he fire her. He was not very helpful or indicated in our conversation he really cared.
Your company has an employee that discriminates against White Customer and goes out of her way to assist Mexican American customers. Is that a new Wal-Mart policy? If it is we will never shop at another Wal-Mart store again and tell all of our friends and family that Wal-Mart practices discrimination against White customers and discourage them from shopping at your stores. Is Wal-Mart looking for another customer discrimination lawsuit?
For sure Hell will freeze over before we spend another nickel in that store. We walked out of the store with a left shopping cart of merchandise in an aisle and went to Target and purchase all of the same items we needed. They don't discriminate against White customers.
Today 02/02/2012 at approx 9:45 AM PST, I spoke with ** the Store Manager. He mentioned he spoke with ** and she told him she was helping the other customer before we came up. That is a lie. We were the only people in that area. The Mexican American couple came up later. Not only is she a racist - she lied to the Store Manager during their conversation. Is that the new employee model at Wal-Mart?
I suggest Wal-Mart investigate this incident and dismiss ** along with **. They are not the customer centric employees you need in your company. ** came across more like protecting his employees than looking at the FACTS and acting on them appropriately.