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Wal-Mart Automotive Consumer Reviews

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Tire Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COMMERCE MICHIGAN -- While shopping at Walmart I stopped to Auto Center to inquire about tires. Provided my car info and was told that I would need to order tires from Walmart.com. Ordered tires, tires arrived and I scheduled appointment for install. Showed up for my appointment and after an hour of confusion was told that they do not have a lift for my car. (Standard Mercedes Sedan) I asked to use a jack and they said that they didn't have one or know how to use it in shop. Was send to a different Walmart where 1.5 hours later I was told that their tire machines do not handle Mercedes rims. Now 3 hours later I am heading to Belle Tire to get the job done. Absolute 3 ring circus. Killed 4 hours of my day. First and last time with Walmart services. Stick to what you know.

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Used Tires Sold by Walmart
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Rating: 1/51

ATHENS, GEORGIA -- Falken Sincera SN250 A/S 185/55R15 82 V Tire. Fair warning, stay clear of these tires. They are sold at Walmart through a 3rd. Party that sells used tires. After 2 weeks of going back and forth with Walmart about the status of the tires and when they are going to be delivered, they finally arrived at Walmart. WOW I was shocked when they finally arrived and I went to Walmart to have the tires installed (the tires were used on dirty). I wrote so many emails to Walmart to get a replacement on the tires because they were used. Walmart email responses were they were sorry for the inconvenience and they dropped the ball - yet nothing was done to replace the tires I got. Eventually all my emails fell on deaf ears. Do not buy these tires from Walmart.

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Wal-Mary TLE
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Rating: 3/51

COLUMBIA, MISSISSIPPI -- Went into the Wal-Mart TLE for a Tire Rotation and Balance and the tech told me I was the next car in line for the tire bay. They pulled a car out of one of the bays and got a different car and pulled it into the bay and started to working on it. I asked what was going on and they stated that that car was I front of me then they got done with that car and got another car and pulled it on the bay again not mine and starting to working on it. Again I was told that they were in front of me then finally about 1 1/2 hours later they get my car and it took them almost 45 minutes just to balance and rotate my tires. I haven't had any problems caused by Wal-Mart yet. It's just been the long wait times.

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Goodyear Viva Tires
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Rating: 1/51

SIMI VALLEY, CALIFORNIA -- I wish I had read the reviews about this tires before. You see Goodyear and automatically you assume it is a quality tire... Not so... They made this specific tire for Walmart. My experience with this tires are the following: They make a loud noise at any speed, I went back to Walmart tire center and they rotate the tires, check the pressure but the result were the same. Same noise at any speed, there is nothing they can do about it. So in few word I`m stuck with them for now, and that`s my first and last experience with Walmart tires department.

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Goodyear Viva 2 Poor Quality
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Rating: 2/51

DENVER, COLORADO -- I have a complaint about the Goodyear tires being sold to the consumer. I purchase tires at the local Walmart store here in Denver on Nov 17, 2017. Prior to the tires being brought I had a four wheel alignment done on the car in Aug 2017 and Jan 2018 from when took my car to the dealer for an oil change I being told the tires that Goodyear produce for Walmart and Sam's have a special mold which cheap material is being use so that the tire can be sold to the consumer for less money. I would advise not to buy any tires from Walmart unless you want to make a new purchase in 6 month or less.

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Is It Possible, In This Day And Age? (Walmart Wheel Balance Service)
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Rating: 1/51

NITRO, WEST VIRGINIA -- Took my car to Walmart today for wheel balance and rotate (free lifetime plan). Asked them (twice) to use sticky weights, to minimize damage to the aluminum wheels and to keep the weights more toward the center of the wheel. Came back, the tech had used bang-on weights, said “you hadn't told me” although the notation “sticky weights” was on the order. Nobody had even questioned it – even though the wheels had only sticky weights when I came in. At checkout they tried to charge me $40 plus tax, although the original invoice number was on the work order, designating free balancing. (I have to wonder how many people get caught in this?)

When I walked out to the car, which was a distance away from the service bays, it was *unlocked* (in this day and age?). Before leaving the lot I stopped to check my tire pressures; sure enough, they had rotated the wheels but hadn't adjusted the tire pressures (35 front, 33 rear on this model - it's on the driver's door panel). The invoice said they had checked the tire pressures at 32# front and rear; they couldn't have even touched them. So now I have to also question whether they actually rotated the wheels properly (front to back on this car) or torqued the lug nuts properly. I'm going to have a reputable tire center redo the job entirely; it will be worth the peace of mind.

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Battery
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Rating: 1/51

SUMMERFIELD, FLORIDA -- Two years ago purchased a new automobile battery with a 100 percent 3 year guarantee. My battery has just gone dead after 2 years and 2 months. I tried to contact Walmart just to find out if they had a battery in stock to fit my 2013 Acura RDX. After dialing the department 4 times and waiting for 15 minutes the last time, I was advised that I could bring my car in, but that they were so busy they might not be able to get to my problem for several hours! Since my battery was almost dead, I had to buy a new one elsewhere!

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Tire Balance
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Rating: 1/51

SAVANNAH, TENNESSEE -- Go for a two tire balance job, guys breaks my A-pillar handle (tried to deny he did it and blame the handle) but the manager said, "go get the part and bring a receipt" and they'll reimburse me. I bought a used part from a salvage yard and replace it myself and when I take the receipt back, the female manager acted difficult like it was her money and made me wait almost an hour to finally pay me. The main issue was they balanced the rear tires instead of the front like I originally asked! I asked if she could do something about it and she said they were just too busy (even though there was only one car in a bay).

So in summary, I paid for a job that wasn't done and had to go buy and replace a part upfront to get reimbursement later. Now their computer doesn't reflect they owe me two tires balanced free! Mary is the one who has input requested jobs wrong MULTIPLE times for me, no telling how many other people get screwed there on a daily basis!

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Bad experience at the Walmart Service Center
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STERLING HEIGHTS, MICHIGAN -- I had to go to Walmart to get 2 new tires for my son on Dec 8. He had a flat and he was at work, so I thought I would help him out. We called AAA and he put on a donut tire and tried putting air in another tire. All the tire shops are closed on Sundays in Detroit. I went to the Walmart on Van Dyke in Sterling Heights, MI. I bought 2 new tires. They didn't have the Viva 1 so they gave me the Viva 2. It was supposed to be for the Viva 1 price. My wait was supposed to be for 1 1/2 hrs. There was 2 other women before me. So we all went inside the store either looking around or shopping. In my case, shopping.

My 1 1/2 hrs went by and the other 2 ladies were done. They told me my tires were the wrong size so they had to rewrite my order. The guy who took my order wrote me up for size 15 when I needed 14's. When he took my order, all he did was complain how his shoulder was hurting. He went to lunch. They discovered he wrote me up for the wrong size. That's when the lady said they didn't have the Viva 1 so they gave me Viva 2. It was her turn to go to lunch along with the other lady who was helping me.

Now I have been there 3 hrs. When it was time for me to check out, the guy who messed up everything in the first place tried charging me some outrageous price. I said no that wasn't what the other lady said the price would be. He went and got his manager which he told him I didn't agree to the price. He looked at it and said he couldn't do anything because it was at roll out price. I was disgusted by the way he talked to me and the way I was treated. I ended up having to pay the price.

The guy that waited on me was waiting on another customer and said he would have to wait 1 1/2 hrs. I said more like 3, 4. He looked at my ticket and laughed and said I wasn't there an hr, even though he knew I was there over 3 hrs, and that's because they had to rewrite my order. The only reason I went there was because there wasn't anything else open and I liked Walmart, until this happened.

The following Friday, Dec 13, I went to Discount Tires in Southfield, MI and got 2 more tires for the front. Those guys there was very nice. They offer you coffee and bottled water while you wait in their comfortable chairs. Your loss Walmart!! If I can help it, I will never go to the Walmart Service Center on Van Dyke in Sterling Heights, MI again. They really need to learn how to treat their customers. I don't understand why they don't tell you what your bill is up front before you even get the work done. They just give you a ticket and you come back and have to pay whatever they write up. To me that is bad business Walmart!

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Why I Will Never Shop Walmart Again!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH EAST, MARYLAND -- I went onto Walmart.com to order four new tires for my Jeep. I entered my Jeep info and the standard tire size and an optional factory size were both given to me. Since the optional size was about the same size and over $20 cheaper per tire I ordered the optional size. The total was $474 and I had to shipped to the New Castle DE store. The order was placed on Oct 30th. Everyday I checked the status of the order and it always said "being processed". Finally on Nov 7 I click on the "track package" link and I notice the item was delivered to the store and signed for by Tvornes. I call the store and after trying for over 2 hours because no one would pick up the phone a very rude lady told me she couldn't help me because Site to Store wasn't open yet and then she hung up on me.

I then called the customer service # and spoke with someone would all she could do was tell me the tires were there and I could pick them up, I asked about why I never received any emails, as promised by Walmart, to let me know the tires were in? It had been 4 days since the tires were received in store. She told me "I don't know what to tell you". Funny, as soon as I hang up within ten minutes I start to receive a bunch of emails from Walmart telling me my tires are in.

At this point I know there is no way I will trust the New Castle store to install my tires so I call the North East MD store and explain the situation to the auto dept. I am told no problem, bring them in with the proof of purchase and we can install them. I bring them in on Saturday, Nov 17 and then am told that they will not install the tires because they are not the size that is on my Jeep currently. I ask where on Walmart.com does it tell me that. Or when I called and spoke with the auto dept no one told me that? I was told go talk to customer service, can't help you. SO I go up fron to customer service and again, I want to know WHY Walmart.com will allow me to purchase tires for my Jeep but won't install them? If Walmart will only install same size tires then Walmart should have a HUGE disclaimers explaining as such.

Customer service then told me that my only option was to buy the other tires and pay the $20/tire difference. I told customer service I will not pay for their mistake and return the tires. After waiting 10 min for a return, the woman starts saying they can't return the tires. I told her no way, they were just picked up from Walmart on Nov 11 and there is no way that is past when I can return them. Eventually they end up returning the tires as general merchandise so I can get a full refund.

This whole situation proves how little Wal-Mart cares about customer service and they simply want the quick buck. It was nothing but problems from the moment I ordered these tires. Trust me, I will never set foot in another Walmart again! I also will make sure to let everyone I know about the appalling way I was treated when it is without a doubt Wal-Mart's fault!

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Wal-Mart Automotive Rating:
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1.3 out of 5, based on 51 ratings and
93 reviews & complaints.
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Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
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www.wal-mart.com
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