NITRO, WEST VIRGINIA -- Took my car to Walmart today for wheel balance and rotate (free lifetime plan). Asked them (twice) to use sticky weights, to minimize damage to the aluminum wheels and to keep the weights more toward the center of the wheel. Came back, the tech had used bang-on weights, said “you hadn't told me” although the notation “sticky weights” was on the order. Nobody had even questioned it – even though the wheels had only sticky weights when I came in. At checkout they tried to charge me $40 plus tax, although the original invoice number was on the work order, designating free balancing. (I have to wonder how many people get caught in this?)
When I walked out to the car, which was a distance away from the service bays, it was *unlocked* (in this day and age?). Before leaving the lot I stopped to check my tire pressures; sure enough, they had rotated the wheels but hadn't adjusted the tire pressures (35 front, 33 rear on this model - it's on the driver's door panel). The invoice said they had checked the tire pressures at 32# front and rear; they couldn't have even touched them. So now I have to also question whether they actually rotated the wheels properly (front to back on this car) or torqued the lug nuts properly. I'm going to have a reputable tire center redo the job entirely; it will be worth the peace of mind.
SUMMERFIELD, FLORIDA -- Two years ago purchased a new automobile battery with a 100 percent 3 year guarantee. My battery has just gone dead after 2 years and 2 months. I tried to contact Walmart just to find out if they had a battery in stock to fit my 2013 Acura RDX. After dialing the department 4 times and waiting for 15 minutes the last time, I was advised that I could bring my car in, but that they were so busy they might not be able to get to my problem for several hours! Since my battery was almost dead, I had to buy a new one elsewhere!
SAVANNAH, TENNESSEE -- Go for a two tire balance job, guys breaks my A-pillar handle (tried to deny he did it and blame the handle) but the manager said, "go get the part and bring a receipt" and they'll reimburse me. I bought a used part from a salvage yard and replace it myself and when I take the receipt back, the female manager acted difficult like it was her money and made me wait almost an hour to finally pay me. The main issue was they balanced the rear tires instead of the front like I originally asked! I asked if she could do something about it and she said they were just too busy (even though there was only one car in a bay).
So in summary, I paid for a job that wasn't done and had to go buy and replace a part upfront to get reimbursement later. Now their computer doesn't reflect they owe me two tires balanced free! Mary is the one who has input requested jobs wrong MULTIPLE times for me, no telling how many other people get screwed there on a daily basis!
PITTSBURG, KANSAS -- It took 4 hours to get truck in and change 2 new tires. It took their Tech 2 hours to do the job and I had to stop him from doing wrong tire. He would work for about 2 min. and then walk around for 10 min. and then go back to work. There was many people with same problem with service that day. One man was there with his truck in shop for 5 hours to fix 1 flat tire. And manager just said they were very busy. But we said, "Look at your workers. They're just standing around all the time" while we were talking to him.
CANNONSBURG, KENTUCKY -- Had my oil change at Walmart on October 31. November 6 I stopped and got gas. Started my car heard a noise under the hood so I check under the hood. My dipstick was blowed out of the tube. So I check my oil got about 5 or 6 quarts. Too much oil in it. Contacted Walmart manager with pictures of the oil on the dipstick how far past full it was. I was told by that manager to drive my car in and they would redo the oil change so on November 7 I started to Walmart and motor locked up. I am now fighting with Walmart insurance company to get my car fixed (DO NOT GET ANYTHING FROM WALMART).
WILLIAMSBURG,VA -- I bought 4 new tires online (Walmart.com). Have them delivered to the store for installation. It was installed with no problem, until yesterday August 2, 2018 I went to the dealer for inspection. They failed my car for improper tire installation, and have to change wheel bearings.
VILLA RICA, GEORGIA -- My girlfriend recently brought her car in for an oil change at this Wal-mart where they either forgot or intentionally did not replace the oil filter, which blew the engine after driving for a bit. So we confront the managers much later and they deny the accusation. We'll be pursuing this further. In the meantime, remember, steer clear from Wal-Mart for an oil change.
ELIZABETHTON, TENNESSEE -- I've really prayed about what I am doing at this moment. As everyone know my car has been down since Monday, May 23rd, 2016. As everyone also knows, my car was in perfect mechanical condition up until that date. Robert had a evening off from work and he took it to Walmart in Elizabethton to have the oil changed. He figured it was a good idea to get it done, especially knowing how busy with work, Montana's graduation and the girls doing some dance stuff at ASU that I was going to be.
He left Walmart that evening and headed home. There were no stops, between there and here. He made it just outside of Roan Mountain, the oil light started flashing, my car stalled out and would not start back. Before he even called me, he called Walmart, and service manager was very "snippy". He called me, and I thought he was joking, because to be honest, this car has ran at 100 percent since February when I bought it. Mechanically it has been probably the most solid car I have ever owned.
Unfortunately, he was not joking. I picked him, and the following morning Chrysler sent someone to pick my car up from Roan Mountain so that they could figure out what was wrong. Finally, as of last Friday, they figured out that motor is locked. We have made numerous attempts to get in touch with the store manager at this particular Walmart. None of our phone calls get returned.
This morning the service manager returned my husband's call and simply stated that they were not responsible at all. It is going to cost $5200.00 to fix my car. That is for a used Flex Fuel motor in my car, or to have my motor rebuilt. Chrysler believes it is Walmart's mistake and told us of other incident that they were aware of, albeit not as serious as ours. Cars that are running perfect do not simply go from perfect to having to have a rebuilt motor in less than 20 miles.
Simply put no one, not one mechanic that we have talked to believes that this is owner error. 5 people were in my car as passengers the days before this, Walmart service people even started it and would be able to state the soundness of my car. They would not have changed the oil if there would have been any issues at all. I've went without my car now for over a week, having to ask my friends, family and everyone else to get me to and from work, help with getting Montana where he needs to be, and here we are with graduation and I am at everyone else's mercy. We are back to being a one car family again.
I don't want to have to get an attorney involved, but under the circumstances I have no other options. I have to have a car and soon, and now I am looking at having to get a rental. I've known this since this last Friday, but no one can believe that Walmart will not make things right. So friends and family I'm parking this post here as a warning.
Robert and I don't have that kind of money, I work part time at the YMCA, Robert pays our bills, we have three kids, and I'm still in college. Please do not go to Walmart for even a simple oil change, it may be the cheaper option, but as you see in mine it has costed us a lot already. Now to talk to the news outlets, and Walmart Corporate. If they were to make things right, I will be sure to update you guys promptly. In the mean time please just keep praying for us.
RIVERDALE, UTAH -- My daughter took her car a 1999 Toyota Corolla with 64000 miles on it to have her oil changed at Walmart in Riverdale. She had only owned the car for a month and it ran perfectly. We had it checked out by a mechanic before we bought it and they said it was in great shape. Anyway my daughter was going on a little trip and decided to have the oil changed before they left and took it to Walmart.
AFTER the oil change they took the car home and didn't drive it again until 2 days later. They made it about 50 miles when suddenly the car made a loud noise and the check engine light came on and the car died and would not restart leaving them stranded in the middle of nowhere in the middle of the night. The next day they had it towed to a mechanic and he said they would need a new engine so we decided to have it towed back to our mechanic. The first thing our mechanics asked was "Did you just have your oil changed?" and of course we said yes.
They checked the oil and said that the oil felt weird and sticky and the bearings were dry so we sent our car over to Toyota for them to analyze the oil. Walmart has not been helpful at all. They say "We have a video of our guy putting oil in your car." My daughter said "I want to see the video" and they said we had to get a court order or have a police officer go see it so she called the police department and they are sending someone over to view it. Also we have contacted our car insurance company and even though they won't cover the engine they said they will do an investigation and if it is proven Walmart is at fault they will go after Walmart.
We are going ahead and having a new engine put in. Because she needs her car and has only made one payment so far. So the 4000 dollar car ended up costing 8,000. I will never take my car to Walmart ever again for anything. Walmart needs to train their people better and own up to their mistakes and take care of their customers. I REALLY hope there is a class action lawsuit against them. I have read pages and pages of people have been screwed when they got an oil change at Walmart.
DALLAS, OREGON -- I bought a Hankook from Walmart, online, since I figured the price was good for the product. On February 29, 2016, I drove to Dallas, Oregon to pick up the tire and have it mounted on the available wheel rim--which was in the back of my truck. I thought this would be rather simple. I only wanted the old tire removed from the wheel and the new tire installed and balanced. Right off, I knew I'd made a mistake by going to Walmart tire center! They treated me like a convict, instead of a good customer.
I took the printed page with me that showed I paid for the tire, online--like I was instructed. The man at the counter told me to take the printed page to the front desk to verify and get a receipt for the PAID IN FULL tire. So, when I went to the front desk, THAT man gave me a receipt and told me the tire would be mounted and balanced free of charge.
So, I went back to the tire center and told the man that I have a receipt and am ready to get the tire and have it installed and balanced. When I said that the man at the front desk told me the balancing was free,
(according to the man at the front desk) he yelled at me and said: "I worked in automotive for a long time and the balancing is NOT free--it's $ 9.00!" So, I said: "Okay, I'll pay the $ 9.00." Then he said to follow him out to the work area and he would find the tire. So, I did just that.
When I was out in the work area waiting for the guy to find the tire, a different man came over and said: "You're going to have to get out of the work area!" I said that I was waiting on the other man to find my tire. He said: "We'll let you know when we find it!" So, I went inside to wait. Finally, the other guy came in and told me that he was very busy and the job to mount and balance my tire would be a while. So, I asked him if the job would be done sometime today, he said, (very snotty like) "YEESSS, it'll be done today!"
Finally I asked the woman at the desk, this time, how long it would take. She said about 45 minutes. That's all I wanted to know in the first place!! I went back 1 1/2 hours later and they YES, HAD IT DONE! That is the very first time I have used a Walmart tire center. And I guarantee it is the LAST! I usually go to Les Schwab Tires. It's a West Coast business franchise. THEY always treat me as a FIRST RATE customer. That's where I will continue to go from now on!!!