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Wal-Mart Electronics Consumer Reviews

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Horrible Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA, CALIFORNIA -- Delivery day was great, but surprisingly they left TV box lining on a luxury car, cause box was so damaged that could not stand up, no only the arrow was down not as require by factory, the outer Box look it was bouncing on truck or run over by truck. Try to notify Walmart of this deplorable incident, but is no way going around their webpage.

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Lying Corporate Policy and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- Onn tablets are a Walmart company. Walmart's customer service sign says they are happy to take returns for 90 days. The tablet stopped working within 60 days. Took it back and was then told that it only had a 15 day return policy, even if it stopped working --completely on its own; nothing had happened to it -- (as being dropped, spilled on, etc). Was told to contact Onn ourselves; with the information provided on the packaging in the box. There is NO information on or in the box on how to contact Onn whatsoever.

We are now stuck with an over $100 purchase that doesn't work at all and no way to exchange or return it. Walmart is lying, both in their signs stating 90 day returns and by telling people they'll be able to contact Onn, on their own, when there is absolutely no information given to do so. This purchase was already a financial hardship, but we bought it for someone in more need!

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Total Wireless Sim Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FARMINGDALE, NEW YORK -- I experienced a very bad customer service with the electronics department at Walmart. I paid $47 to buy the 6GB with unlimited talk and text sim card, the employee there told me that he can't help me to activate the sim card and if I could not activate it online I can return it within 30 days and get a refund. I tried to activate it online and by calling customer service but the activation did not work.

I went back to Walmart the next day to return the sim card and get my money back as I was told the night before, people working in Electronics directed me to customer service where I was told that it can't be returned, and when I talked to a manager at the customer service she said she can't return it and reimburse me although I explained that one the employees told me that I can return it and get reimbursed, she was not cooperative and refused to take the responsibility of the dishonesty of her employee. As a result, the sim card did not work and I did not get my money back. I don't recommend dealing with electronics at Walmart or believing them for this dishonesty and bad customer service.

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Wrongfully Detained and Intimidated by Wal-Mart Security
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- On January 11th 2013 I purchased a television from Wal-Mart. Paid for it in cash $200.00 and the rest on my debit card. As I was walking away from the cashier's desk the box came open at the bottom, I asked an employee if I could exchange it; as I was right in front of the display that I originally picked it up from to purchase it, she told me to go back to the desk. I went back to the cashier that sold me the television and explained that the box ripped open at the bottom and would like to exchange it since I didn't know if anything might have fallen out and could be missing some parts.

The cashier that sold me the television took it and told me to get another one from the display pile. I asked if I needed to come back to her with it and she said "No, just get another one - you have your receipt." I did just that. As I was walking out of the store two aggressive and forceful Wal-Mart employees accosted me in the foyer and told me to get back inside. I showed them the receipt and explained what happened. They got rough and scared me and ordered me back into the store and directed me to the service desk and told me not to move or go anywhere and left.

The Service desk employee asked me what was going on... I again explained to the service desk what went down, she was confused and thought that I was bringing it back in for a refund or exchange. Now, I reiterated the event and she told me to go back to the cashier and retrieve the original purchase and bring it back to her. Made no sense to me but I complied. I told the cashier that the front desk wanted that original television, she replied that she checked its contents and no parts were missing and re-taped it and put it back on display. She took me there and showed me which one it was.

I took it back to the service desk. The employee opened it and checked its contents to see if I had put anything inside either box, the original purchased one and the one I was stopped at the door with. She then cleared me and I left the store and put the television in my vehicle. I was livid by now. I returned to the store and asked to speak to the manager. Again went through the story and he apologized and assured me that he will have a talk with his security and gave me a $50.00 gift card for my troubles and humiliation.

I contact Wal-Mart immediately upon returning home via their website with this encounter, abuse of power, wrongful detention and intimidation and right down threatening. I never received a response. Few days later repeated the website contact and again no response. I have tried to contact Wal-Mart ever since on a few occasions fruitlessly. I finally posted my complaint on Facebook and on their advertising site and received an acknowledgement and that someone will contact me. Nothing yet.

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Misleading Advertising: Don't Believe Everything You See on TV!
By -

WINDER, GEORGIA -- The Winder, GA store is a total shame to the name of Sam Walton, and I feel sure all Wal-Mart stores are the same. Our country is in a total mess and Wal-Mart is one of the causes for the decline. The majority of merchandise sold there comes from China, where workers are paid only a few cents a day to manufacture. An item that costs Wal-Mart a total of 5 cents may be sold in the U.S. store for $14.99. If that same item was manufactured in the U.S., it might cost Wal-Mart $3, but the jobs would stay in the U.S. and they could still sell that product for $14.99.

The executives are greedy and continue to come up with ways to sell inferior products made by foreign countries to consumers in the U.S. and increase their profit margin, giving little or no thought to the Chinese workers or the Americans who are struggling with job losses and ever-rising prices on gas, taxes, etc. They are only concerned with how much money goes into their own pockets. They do not care about our concerns and struggles. They are greedy, heartless, untouchable predators. You think you are getting a great deal at Wal-Mart? Think again.

I have been doing my own research by tracking prices between Ingles Supermarket in Auburn, GA, and Wal-Mart in Winder. For 4 weeks running, I have saved from $12 to $26 on exactly the same items purchased from Ingles when compared to Wal-Mart. Also, I used to go to Wal-Mart for generic cold remedies, pain relievers, etc. Generics were not available on my last 3 trips to Wal-Mart for the Equate brand multi-symptom cold tablets or Equate mucus relief.

When I finally located an associate to ask if they were out of the products or if they discontinued the items, the associate did not understand the question and stated she would go get someone else. She had not returned after 15 minutes so I left my cart of selections in the middle of the isle and walked out of the store. Rite-Aid was nearby so I bought the items I needed there, where store brands and generics are available at a very low cost.

There is something else I have noticed for almost a year. GV canned vegetables are consistently higher than name brands; same goes for GV sugar... higher than name brand. More often than not, the "economy" size of a product is more expensive per unit than the smaller sizes. What's up with that?

My main complaint here is that Wal-Mart advertising is misleading and wrong. You cannot save $$ at Wal-Mart in the real world, although they pay lower wholesale prices than most any other retailer. They raise prices on items that sell, and lower prices on items that don't sell. Quite backward, don't you think? Not for the predators who think we consumers are sheep who can be "fed and led." They feed us BS and lead us into their traps. Not me, not anymore.

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Who is Responsible for Unmatched Bar Codes?
By -

LAS VEGAS, NEVADA -- I drove to Vegas from Los Angeles to celebrate my daughter's six birthday. For her gift, I bought a portable DVD player and an electronic learning tool from a Wal-Mart store near Henderson (LV). The next morning, I was told by my X that our child has both gadgets, and that I better return the portable DVD player and the electronic learning tool.

Before I head back to Los Angles, I drove to Henderson to return these two electronic gadgets. The clerk opened the box for the portable DVD player and checked it thoroughly, to inform me that the bar code on the DVD player does not match with the bar code on the box. I said, "No no no, you're not going to do this on me." I proceeded to tell the clerk that, what she is saying about the bar codes not matching is tantamount to alleging that I am returning something else. Without saying anything to what I have asserted, she called the manager of that department.

The manager stayed on the same reasoning mode and averred that the codes do not match. I told the manager, deductively speaking then, I have purposely drove all the way from Los Angeles to swindle Wal-Mart, by replacing something that which I haven't bought. And, I proceeded asking the manager to check the portable DVD player. He asked why? I replied by saying, if it doesn't work, and, if it is not as new as it should be for any reason, I will then be willing to take the loss.

The manager went back to his initial argument that the bar codes do not match. At this point, my voice changed and I asked the manager, who does he think is at fault for having unmatching bar codes? Is it me or Wal-Mart? He could not answer my question. I then proceeded to tell the manager, I think this is one of the ways how Wal-Mart rejects its customers from returning certain items. He didn't say anything, and I proceeded to mumble a curse word, pointing it at Wal-Mart. That was what I had in mind.

The manager went through the roof. I then told him to take it easy, and that, he cannot make me shut my mouth unless he is an idiot who is taking a curse for a crime. "Get out of my store... Get out..." Hey, I didn't know you were this idiotic, this is not your store, and you don't even make the money that you could have, had Wal-Mart been fair. The idiot manager start calling securities from every angle hoping that I would do something stupid. I can only curse... and I did.

Some of you might have the same experience. If you had, please reply so that we can do something about this unfair practice. I will never ever again shop at Wal-Mart, and I will be as active as I can to convince people to go shop from small stores. May God save America from Wal-Mart.

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False and Misleading Order Status Info, Poor Customer Service
By -

Don't shop at Walmart.com. If they post order status info, you won't be able to believe it, and you will waste an unbelievable amount of time trying to discover the truth. Their problems will always be your fault. I shopped there, purchased a service agreement. Wal-Mart never sent me any confirmation of my order. They tried to blame it all on me by saying that I had a firewall on my computer blocking my E-Mail.

At the time Wal-Mart claimed I had a firewall on, and their message did not get through there were 12 other messages that successfully got through to my E-Mail and the fictitious E-Mail message that Wal-Mart claimed to send was the only one that my E-mail provider could not locate on their server, to the best of my knowledge.

They weren't done messing with me yet. They posted order status information on their website stating that they had sent me an on-line gift card, which of course they did not, and set the status of my order therefore as completed. They also posted an invalid US Postal Service shipment tracking number (along with a USPS logo) on their web site. I called the US Postal Service to try to find the status of the shipment, they told me that someone must have made up the number because it was invalid.

I tried calling Wal-Mart's help and sent them multiple E-Mails, but they kept blaming me for the problem by saying that I should know that they had filled my order, I was just not reading my E-Mails, and I was improperly using their website. They advised me to try to find my service agreement somewhere on their web site, never told me how to find it, and told me that the instructions were in the order confirmation E-Mail, which of course I never received.

I'm sorry to be so verbose, but it has been six days since I ordered this simple thing, and all I've gotten so far is a charge on my credit card for something that I never received, and only confusion from customer service. They even called me at work and spent nearly an hour wasting my time by trying to blame me for their problems. During that call the agent promised to send me a new order confirmation, but it never came. Here's an exact copy of a portion of one of their customer service E-Mails so you see I didn't make this up.

"Thank you for allowing me to assist you today. I'm emailing you to inform you that order was placed on 11-05-2007 and it shipped on 11-07-2007. However, for furture reference, you'd ned to disable any firewalls or spam and pop-up blockers in order to receive email comfirmaions."

Notice that the writer couldn't spell but they do a great job blaming their customers. I'm not saying that Wal-Mart is a terrible company only that their on-line customer service stinks as does their order status information, all they do is waste your time trying to track down false status info. I hope they fix this for another customer someday. I gave up.

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Customer Service at Wal-Mart
By -

BIRMINGHAM, ALABAMA -- On January 7, 2005 I purchase a Sony 27 inch flat screen TV from my local Wal-Mart super center. Total price was $429.46. After 3 months the picture began to flicker. I contact the Wal-Mart where I had purchase the set and was told the exchange policy was 90 days but I could bring the set in and they would send it off to be serviced. The next day I unload this pile of junk with the help of friend as it weighs well over 200 pounds. Took the set to Wal-Mart only to be told by a different manager that "Whoever told you that was wrong." I supplied the name of the employee/manager on duty and this clown walks away like he could careless.

I called Sony to ask if they could offer any help and they informed me the parts are covered but not the labor and directed me to a repair center in my city. No help or even an apology was offered by Wal-Mart. As many have stated they will never set foot in Wal-Mart - I will also add that comment. In fact in coming months I expect a nice relationship with the Martha Stewart collection as Kmart having gone through chapter 11 now has a new total respect for the customer. Something Wal-Mart seems to lost.

I can tolerate the rude employees, I can tolerate the long lines. However having spent well over $4,000 in the past couple of months on a new computer, DVD/VHS combo not to mention countless DVDs and small ticket items, I cannot and will not tolerate a store manager who views me as someone he can't spend five minutes with to settle a problem. Wal-Mart could care less about the customer. The customer is only right when he exits the store with his major piece of junk he has just purchased. Adios Wal-Mart... I sincerely hope one day you go down that chapter 11 yellow brick road to bankruptcy.

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False Accusation/Unnecessary Physical Conduct
By -

GLENDORA, CALIFORNIA -- So I bought my cousins a video game for Christmas. When they opened the box, it contained a stack of index cards held together with a rubber band (to give the box weight). They called me and I went to return the game. When I told the Customer Service Manager she didn't believe me of course, however we went over the story in detail. She said they would have to know which register I used (Told her), when I came in to buy it (Told her), who helped me (Told her and that person happened to be there and remembered me), and then she said they would check on the transaction. Surprise, surprise they couldn't find it.

After a bit of a discussion she wrote me a letter saying that I would give them 24 hours to find the records. After that time I will then be able to come back and receive just the game without box or booklet. She signed and dated it. Just then the Assistant Store Manager came and asked how it was going. I told her I would be back the next day to pick up the game. She asked why I am getting the game. I told her what the other manager was doing for me and told her about the letter.

She asked if she could see the letter, I took it out of my pocket and before my arm was extended she reached out as fast as she could and ripped the letter out of my hand. Before I could get a word out, she half jogged into the back office and didn't come back out. I talked to the other manager that was helping me and she said she could not replace the letter. Needless to say I was furious.

After waiting patiently for about ten minutes the second manager came back out and asked why I was still here. At that point my voice got loud enough for the people around to hear and she said they called the cops so I should leave. I never once used explicit language or threatened violence. I am in my mid twenties, after telling my family what had happened my father went without me knowing.

I don't know what he said but he walked out with a gift certificate for the same amount as the game. I am assuming the age made a difference, but to all I suggest: When you pay for a game, cd, dvd, or computer software, open it up at the counter before you leave just to protect yourself. DO NOT RELY ON THEIR PLASTIC SEAL. I am still bitter and I do not see myself getting over it soon.

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Liars!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- The warranty states that they will pay for all if the problem isn't fixed in 3 days, which is a knock off because, I'm under warranty it's already free... So, it took me calling them because I tracked my product through UPS only to find they received it 5 days earlier so I call because the 3 days are up and I should have it back by now.

The woman I spoke with said she didn't have any notes that's they had received it so she asked for my tracking # and tracked it and saw what I saw, THAT THEY HAD IT! I got an email 4 days later. Then, I had to wait for one of their technicians to look at it that took an entire week to look at it... They couldn't just read the form I filled out stating the problem, which was sent with the box, then they had to request parts from HP, then they claim HP didn't have the part. So I had replacement options. The lady I spoke with at KNEW the Asurion thing, said they would be of like or better quality. When I say they showed me laptops for first year college students, I'm not bs, $250 laptops.

Ha, I politely called and they sent me more choices. Same crap. So I called HP. Lucky I had a picture of my laptop SN and Product# number from a previous issue HP fixed when I was still under their warranty. Come to find out they have the part, so WalMart lied to me. It cost $140 for HP to fix out of warranty.

So, I called WalMart back and they talked about refund options. I guess because I called HP, but the refund does not including shipping and the warranty itself so I lost 164.50 bucks, I could have saved by not getting this knock off warranty and paid to get my own part fixed. And they wanted to send me an "e-card" for WalMart use only hahaha, I laughed, and said "y'all need to cut the check, because I wouldn't dare shop at WalMart again." They make too much money to be getting over on people. Need a new store to shop at!!!

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Wal-Mart Electronics Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 24 ratings and
53 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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