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Wal-Mart Electronics Consumer Reviews

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Lying Corporate Policy and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- Onn tablets are a Walmart company. Walmart's customer service sign says they are happy to take returns for 90 days. The tablet stopped working within 60 days. Took it back and was then told that it only had a 15 day return policy, even if it stopped working --completely on its own; nothing had happened to it -- (as being dropped, spilled on, etc). Was told to contact Onn ourselves; with the information provided on the packaging in the box. There is NO information on or in the box on how to contact Onn whatsoever.

We are now stuck with an over $100 purchase that doesn't work at all and no way to exchange or return it. Walmart is lying, both in their signs stating 90 day returns and by telling people they'll be able to contact Onn, on their own, when there is absolutely no information given to do so. This purchase was already a financial hardship, but we bought it for someone in more need!

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Total Wireless Sim Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FARMINGDALE, NEW YORK -- I experienced a very bad customer service with the electronics department at Walmart. I paid $47 to buy the 6GB with unlimited talk and text sim card, the employee there told me that he can't help me to activate the sim card and if I could not activate it online I can return it within 30 days and get a refund. I tried to activate it online and by calling customer service but the activation did not work.

I went back to Walmart the next day to return the sim card and get my money back as I was told the night before, people working in Electronics directed me to customer service where I was told that it can't be returned, and when I talked to a manager at the customer service she said she can't return it and reimburse me although I explained that one the employees told me that I can return it and get reimbursed, she was not cooperative and refused to take the responsibility of the dishonesty of her employee. As a result, the sim card did not work and I did not get my money back. I don't recommend dealing with electronics at Walmart or believing them for this dishonesty and bad customer service.

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Horrible Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA, CALIFORNIA -- Delivery day was great, but surprisingly they left TV box lining on a luxury car, cause box was so damaged that could not stand up, no only the arrow was down not as require by factory, the outer Box look it was bouncing on truck or run over by truck. Try to notify Walmart of this deplorable incident, but is no way going around their webpage.

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Wrongfully Detained and Intimidated by Wal-Mart Security
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- On January 11th 2013 I purchased a television from Wal-Mart. Paid for it in cash $200.00 and the rest on my debit card. As I was walking away from the cashier's desk the box came open at the bottom, I asked an employee if I could exchange it; as I was right in front of the display that I originally picked it up from to purchase it, she told me to go back to the desk. I went back to the cashier that sold me the television and explained that the box ripped open at the bottom and would like to exchange it since I didn't know if anything might have fallen out and could be missing some parts.

The cashier that sold me the television took it and told me to get another one from the display pile. I asked if I needed to come back to her with it and she said "No, just get another one - you have your receipt." I did just that. As I was walking out of the store two aggressive and forceful Wal-Mart employees accosted me in the foyer and told me to get back inside. I showed them the receipt and explained what happened. They got rough and scared me and ordered me back into the store and directed me to the service desk and told me not to move or go anywhere and left.

The Service desk employee asked me what was going on... I again explained to the service desk what went down, she was confused and thought that I was bringing it back in for a refund or exchange. Now, I reiterated the event and she told me to go back to the cashier and retrieve the original purchase and bring it back to her. Made no sense to me but I complied. I told the cashier that the front desk wanted that original television, she replied that she checked its contents and no parts were missing and re-taped it and put it back on display. She took me there and showed me which one it was.

I took it back to the service desk. The employee opened it and checked its contents to see if I had put anything inside either box, the original purchased one and the one I was stopped at the door with. She then cleared me and I left the store and put the television in my vehicle. I was livid by now. I returned to the store and asked to speak to the manager. Again went through the story and he apologized and assured me that he will have a talk with his security and gave me a $50.00 gift card for my troubles and humiliation.

I contact Wal-Mart immediately upon returning home via their website with this encounter, abuse of power, wrongful detention and intimidation and right down threatening. I never received a response. Few days later repeated the website contact and again no response. I have tried to contact Wal-Mart ever since on a few occasions fruitlessly. I finally posted my complaint on Facebook and on their advertising site and received an acknowledgement and that someone will contact me. Nothing yet.

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Liars!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- The warranty states that they will pay for all if the problem isn't fixed in 3 days, which is a knock off because, I'm under warranty it's already free... So, it took me calling them because I tracked my product through UPS only to find they received it 5 days earlier so I call because the 3 days are up and I should have it back by now.

The woman I spoke with said she didn't have any notes that's they had received it so she asked for my tracking # and tracked it and saw what I saw, THAT THEY HAD IT! I got an email 4 days later. Then, I had to wait for one of their technicians to look at it that took an entire week to look at it... They couldn't just read the form I filled out stating the problem, which was sent with the box, then they had to request parts from HP, then they claim HP didn't have the part. So I had replacement options. The lady I spoke with at KNEW the Asurion thing, said they would be of like or better quality. When I say they showed me laptops for first year college students, I'm not bs, $250 laptops.

Ha, I politely called and they sent me more choices. Same crap. So I called HP. Lucky I had a picture of my laptop SN and Product# number from a previous issue HP fixed when I was still under their warranty. Come to find out they have the part, so WalMart lied to me. It cost $140 for HP to fix out of warranty.

So, I called WalMart back and they talked about refund options. I guess because I called HP, but the refund does not including shipping and the warranty itself so I lost 164.50 bucks, I could have saved by not getting this knock off warranty and paid to get my own part fixed. And they wanted to send me an "e-card" for WalMart use only hahaha, I laughed, and said "y'all need to cut the check, because I wouldn't dare shop at WalMart again." They make too much money to be getting over on people. Need a new store to shop at!!!

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Worst Experience - Will Not Shop Here Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMPE, ARIZONA -- I've gone to Wal-Mart on Priest & Elliot for many years and never have had a problem until tonight, I never have dealt with such a bad attitude in a manager. When it takes 15 mins for a manager to get to you when you have a complaint is quite frankly, unprofessional and disrespectful to the customer. Me and my boyfriend, had gone in to purchase World of Warcraft, when we went purchase it there was no employee to be found in the electronics area which meant we had to purchase it in the front. Well this is a inconvenience to us when your employees don't know how to ring up an item.

The employee ** said this is the worst night to come in and purchase something because everyone called out for the Super Bowl. First of all, what does that have to do with me purchasing what I want? And second of all, if the employees all called out why aren't all the employees knowledgeable enough to ring in a specific item? And their only response is "I'm sorry. You will have to come back tomorrow." What kind of customer service are YOUR employees being taught? You all need to take a class if this is what you're providing for your customers.

After a response like that I demanded talking to a manager and after WAITING 15 mins the manager by the name of ** finally arrives and has no interest in what he have to say, does not apologize and just says have a great night! This Wal-Mart is outrageous. Upon waiting for the manager to arrive, the customer behind us had a similar story and let us know, "Oh you will be waiting 20 minutes for someone to get here."

This is unbelievable and your employees and management should feel ashamed about the customer service you provide. The many customers behind me heard the whole conversation and we're surprised at what treatment we got. After my experience, I will no longer be shopping at Wal-Mart and that goes for many friends and family as well as the customers behind us. I expected a sincere apology and something done to resolve this issue but of course that was not done.

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Buy Your TV at Best Buy Not Wal-Mart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH READING, MASSACHUSETTS -- Well just a quick story about Wal-Mart. Have shopped there for years with no issue in customer service. Our television broke down two days after tax free weekend (that's just how my luck rolls). I went to Wal-Mart and saw a Sanyo television for $498.00. I told the sales person that I wanted that model. She returned from the warehouse to say they didn't have that model in stock and then tried to upsell me to a more expensive model. I said no thank you and that that price was as high as I could go.

She told me to wait and went back to the warehouse and came out with an Emerson model. This TV was not displayed nor did it have a price marked on the floor. I purchased that Television for the $498.00 and added on a 4 year protection plan. I got it home, hooked it up and it works fine. I decided to check online at Wal-Mart to see what they charged for that model since it wasn't advertised in the store even though they had it there. Turns out it was a clearance item for $448.00. I returned to the store and pointed out the discrepancy. They replied that they did not match the online price.

That in itself is a point, however they didn't have a price ANYWHERE for this television except online. It obviously had been clearance marked and cleared from the store as well since it wasn't on the floor and there was just one more in the back. Now I have worked in retail and know that employees can move items off the floor for their own purchase. It isn't too far of a leap to see that the store sold these units at clearance and one was put aside for an employee.

So at the store I told the manager that the way it works out is that I could return the TV for a full refund, order it online and have it shipped free to my home for fifty dollars less than what I paid at the store. I asked her how in the world that makes any sense. She replied “Well go do that then.” So I contacted Wal-Mart corporate by phone and they never replied. I then emailed them and they replied back the same thing that the manager did.

End result – Wal-Mart charged me full price for a clearance television without disclosure of the marked down price. I can't return the television now because corporate said there was a 7 day limit on that and they took longer than that to respond to me. My advice. Take any price you find on electronics at Wal-Mart and run over to Best Buy. I am certain they will match it. I should have done that in the first place.

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Wal-Mart and Warranty Logistic Service Plan
By -

PRAIRIEVILLE, LOUISIANA -- Don't waste your time with this plan. We bought this plan and was told that if anything went wrong, the TV would be repaired or replaced, so when the picture on our TV went out we called and were told that they would send a box for us to ship our TV for repair. We did exactly as was told and about two weeks later the TV came back. When we plugged it in instead of a picture, a rainbow of colors came on. The slip inside the box said that no repair was done because the LCD was broken. After numerous calls I was told that nothing will be done because since the box did not appear to be damaged, it was assumed that the fault was ours.

If you have this plan let me make a suggestion: TAKE A PICTURE OF YOUR TV BEFORE YOU SHIP IT OFF FOR REPAIR. That way you will have proof that what you say is so, or insist that they come to your house for repair. Better yet, think three times before you buy anything from Wal-Mart and think even more before you buy their service plan.

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Bad Customer Service in Morning
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

JACKSONVILLE, FLORIDA -- I go in Wal-Mart in the morning, last month. I went to buy a TV, and there were no one working in CS in the morning. So manager walks by and I stop him and said "I would like some help in buying a TV," and said "OK I will send someone over." Waited 15 minutes. No one came, so I left and went to hhgregg and bought one.

So today is my baby birthday, so again went to Wal-Mart on the way home - want to get him iPad. So again a manager walks by and stop him and told him "I wanted to buy this iPad." He said, "One moment. I will get someone right over here." I waited about 10 mins, walk around and came back - still no one, so left. There were another client looking for something in Toys, no one could help her.

I think I will find another store to go to in the morning. I think they need to work on their customer service, if you are open in the morning you should have someone in the back willing to help the customer, so I guess I will have to give Kmart a try. There is one cashier that work there in the morning. She does her best to help you, I give her a five star.

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Canon MG2520 Printer Review
StarStarStarStarEmpty StarBy -
Rating: 4/51

COLUMBUS, OHIO -- I purchased this printer this month from Walmart. It is the lowest priced new printer you can buy anywhere. I have been using these cheap Canon printers for years. I upgrade every few years, but have never had any problems with any of them. I recently purchased the Canon MG2520 printer. I like it better than last years model. It is faster in preparing to print and faster at printing pages. Quality is fine.

If you printing demands are basic for small office or home use. This is a great printer for the price. It prints and scans in multiple scanning formats. Multiple printing options available, such as printing two pages on one sheet or double-sided printing. Print and scan quality is easy to adjust. Preview before printing or scanning is an easily available option. Can be marked as default so that all scanned or printed pages are shown in preview pane before printing or scanning. Best of all is the price. If you do not have a lot of money to spare and absolutely need a printer, this is the printer for you.

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Wal-Mart Electronics Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 24 ratings and
53 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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