LEE'S SUMMIT, MISSOURI -- I decided to have my oil changed while having my new tires installed on my 2017 Honda Civic EX. After completion of the service and running some short errands I got on to the freeway to drive home. Shortly after getting on the freeway I heard a horrible scraping noise coming from the front of my car. I immediately pulled over to access the problem. The front portion of the lower metal undershield had not been reattached by Walmart and was scrapping on the road. Needless to say I was a bit upset and contacted the Walmart Auto Service Center.
After several phone calls and a ridiculous amount of time on hold I finally spoke with the service manager. I informed him of the issue and told him I was taking the car to Honda for repair. The Honda dealership inspected my car and found that "the lower metal undershield was not attached, this caused the undershield to be damaged by the road, also the oil drain plug crush washer was not installed." Had the undershield come completely off it could have caused me to crash. So a $39.88 Walmart oil change turned in to an over $400 repair at Honda. Needless to say Walmart will NEVER touch my car again and it really makes me wonder if they mounted and balanced my new tires properly!
EASTMAN, GEORGIA -- Went to Walmart Tire and Lube in Eastman Ga. Store #1018 for an oil change. After looking up my 2001 F350 with 7.3 liter diesel and entering it into the computer the guy quoted me $38 and some change. I said "That's all?" He said, "Yup, under $40." Upon completion of the work the bill was $55 and some change. After looking at the invoice it said that all the lights were checked, tire pressure checked, and some other stuff like the floor was vacuumed. I stood there the entire time and all that was done was the oil change and tires checked. On top of that, the invoice had a scribble for my signature and I never signed anything. I'm sorry, you don't quote a price and change it later.
LEESBURG, GEORGIA -- Went have a oil change and took 2 1/2 hours. Vehicle had oil and grease hand prints on hood and fenders. The crankcase overfilled by 1 quart. Told mech. Said things happen. Paid bill and went to another company to drain extra oil. Mech. said overfilling can cause damage to the engine. I will not return to WALMART. I will advise others to stay away. Someone needs to check behind the service.
MUSKEGON MI -- Just got a synthetic oil change at Walmart on Sherman Boulevard in Muskegon Michigan and all went well except when they put a sticker on my windshield says within 3000 miles. Well I know when you get a synthetic oil change it's 5000 miles. Very deceiving. So the mileage is incorrect.
LA FAYETTE, GEORGIA -- LATE Friday evening I had oil change and tire rotation done. They were open for business, but did not want to do the tire rotation. I told them that I came for Tire Rotation and Oil Change, so they did both. Time in 06:07 P.M. Time out 06:34 P.M. I then proceeded to drive home. The Tire and Lube at Walmart had closed and 1 Mile after leaving my Right front tire blew the side out, a 4 inch gash.
The next 3 Hours I spent contacting my son and changing the blow out. I work Midnight ‘til 8:00 A.M. so I called Walmart at 8:30 A.M. and told them I thought they might have pinched the side of my tire wall when they changed stalls for oil and then tire rotation. I was told to drive back to store #02988 and speak with a Supervisor. He said no way we did this. I told him they only wanted to do the oil, but when I asked the third time they complied. I still think that my tire was damaged at Walmart.
I offered to buy a set of tires since I now had a broken set. The manager offered no discount, not even on the one bad tire. I drove to a tire store 20 miles away and purchased a set of 4 tires for $300.00 when the only price offered by Walmart was $417.68. I still think Walmart owes me the price of the one tire that came in fine but one mile after service was on roadside three hours. I have always been a loyal customer and spend $10,000.00 to $15,000.00 per year here. BUT RIGHT NOW FOOD LION AND KMART ARE MOVING TO THE TOP OF MY SPENDING LIST. Please resolve this issue so the next valued customer does not suffer as I have.
DUCLA, GEORGIA -- Wow, I didn't realize how many people have actually been screwed by Walmart on an oil change. I took my 2006 Saturn Vue into Walmart for a simple oil change. During the 3 months I noticed that there was dripping on the driveway and in the 10 years that I have owned my car, it has never done that. When I went to the regular place, Kia, to get the oil change they told me that the drain plug had been stripped and that was the reason for the leaking.
Since Kia did the oil change before Walmart and it didn't leak, and they they did it after and found it, I really believe that this was a result of Walmart employee not doing a good job. I am going to call Walmart but it does not seem like I will get anywhere from what I am seeing on these other post. Someone needs to start holding these people accountable and make them fix what they break. Really a drain plug is a very simple thing to put in.
PALM SPRINGS, CALIFORNIA -- I went to Walmart in Palm Springs, I had my tires rotated. They said I was gonna have to wait for an hour and half. I carried on and did some shopping. When I returned they were trying to give me my car keys not charging... But handing me my keys, without oil in my car. I cant believe this!! This isn't the first time that I've caught the laziness here. I took my time, the entire time shopping and they did not announce overhead or call me to tell me ahead of time about my car not having oil. It seem like they didn't want to help me.
There were 4 men around listening and whats very disturbing is that a woman there helped me and put oil in my car! Really!!! Guys!!! Really embarrassing. None of the men helped her or seem like they wanted to deal with me. The lady was more helpful than the men there. This woman was a very nice lady. They didnt call me to offer an oil change or address me that there wasnt any oil, in the end I had bought 3 quarts of oil myself. I tell you the lady there was so helpful than the men there (I didnt leave til 5:30 pm, I have my receipt).
POCOMOKE CITY, MARYLAND -- About 2 months ago, I took my 2010 HHR to Walmart in Pocomoke City, Maryland for an oil change and tire rotation. I have used Walmart for oil changes for years and never had a problem. I noticed that my front wheels were vibrating more so than normal, so I was in process of taking to local mechanic to get it squared away, looked under my hood and discovered that apparently their mechanics didn't put the o-ring back on the oil filter causing a large oil leak. Luckily, I caught it in time and I will never ever take my car to Walmart for anything again! Don't trust your car to Walmart, they don't know what they are doing.
CONWAY, ARKANSAS -- I brought my car to Walmart in Conway, Arkansas on Dave Ward Drive for an oil change. I dropped off the car and fifteen minutes later they called me back and said my oil pan plug was stripped. They told me they didn't do it, but I am 100% certain they did because I was the last person to change my oil.
I then took it to OReily's Auto Parts to get a new drain plug. When I told the manager what I needed and what had happened he said that WalMart always bought a large quantity of drain plugs from them because this happened so frequently. I went back to Walmart to discuss what I had found out at OReily's and they had me file a claim, and I was told by store supervisor ** that unless there were evidence to prove they didn't do it that the insurance would pay for it. NOT TRUE!!! The insurance adjuster from CMI, called me today and said he needs proof that they actually stripped the plug before they would pay. I plan on taking them to small claims court as soon as possible.
GARDENDALE, ALABAMA -- I got to Walmart on July 16th at 10:00 AM to get my tires balanced and rotated which I get free for life and a Oil Change for my VW bug which I use Synthetic Oil... There were not but 2 cars ahead of me... When I was going to check out they were charging me for tires rotated/balanced, 2 oil changes, and a LABOR Charge which I did not pay... My bill was only for the Oil change but the biggest problem I felt was that I walked out of Wal-mart at 2:30PM in the afternoon!!!!
I sit there for FOUR AND ONE HALF HOURS FOR SOMETHING THAT SHOULD HAVE TAKEN IN THE LEAST MAYBE AN HOUR OR SO... I was not a very happy customer and I have used them every time for my service on my car and bought my tires at Wal-mart about a year ago... The service should be better and if you don't have enough employees you need to hire more...