Wal-Mart Pharmacy Consumer Reviews - Page 2

FAYETTEVILLE, NORTH CAROLINA -- I have been battling with Walmart for over a year now on my medications. They can not fill a prescription properly to save their lives. They either get the count wrong, the wrong prescription, or fill prescriptions I haven't dropped off or some other wacky thing. The worst part of it is it is never their fault. They take responsibility for nothing and that is from the top down. If you talk to the manager he just makes excuses and he seems to have taught his employees to do the same thing. Even when I have caught them in a lie or presented evidence that showed they were wrong they admit nothing and take no responsibility. They have gotten their last prescription from me.

SALEM, OREGON -- I was in their pharmacy on 3/4/15 because I needed one more refill on a 90 day supply of my medication before the RX expired on 4/8/15. They told me it would be no problem. I also had one more month to hold me over. I just called there because I'm now out, and they tell me they are very sorry but they filled it and then reshelfed it because I never came in and now it's expired and they need a new prescription.

I told them they were supposed to call me and never did! Will, says "yeah I see that we didn't and I'm sorry about that, but our pharmacist won't refill it now because it expired last week. However we can give you a 3 day emergency supply and I can try to reach out to the KAISER Dr who wrote the refill last year and see if they will give you a month's supply."

I have to go back to a new Dr, because my husband's employer doesn't have Kaiser anymore and I'm not covered on any plan at the moment, thus it's going to cost me, NOT ONLY for the RX, but for a stinking Dr visit too, because Walmart did not call me! Grrrrr!!! My first and last experience, I promise you that! I work for medical providers, and flubbing up MY Rx was certainly was not in this pharmacy's best interest!

TULSA, OKLAHOMA -- Every time I get a prescription filled at this pharmacy I am there for 45 minutes or more. The lines are always really long. The staff seems to take forever to help anyone. Not to mention the quick pickup drive-thru NOT quick at all! Their machines never seem to take our debit card despite the fact that I can make a purchase two minutes prior to stopping at the pharmacy and my card is accepted. Then five minutes later make a purchase and no problems. I've heard from others that Walmart pharmacy has this issue with some debit cards and it is not the customer's fault.

How am I supposed to purchase my prescription if I can't use my debit card (I don't use credit cards & never carry cash). Not to mention the people I have to wait in line with at this pharmacy are horrible. So rude and inconsiderate. If you have a different pharmacy to fill prescriptions at do it! Don't use this pharmacy!

LYNNWOOD, WASHINGTON -- I went in to get my Mom's prescription because she had just got two of her front teeth removed. I went in and gave the technician the prescription and she told me it would be ready in an hour to pick up. So I spent exactly one hour shopping around in Walmart when they texted me saying my medications were ready to pick up. I went and got what I needed and the pharmacist explained how and when to use the Meds and I left without any complaints. I received a very well treatment as a customer going to this pharmacy. Excellent Customer Service.

I am A.D.D. I am prescribed the drug called Adderall. I'm on the generic because it's a lot cheaper and Wal-mart do have good prices but they never have this drug in stock. Last month I called them to see if this drug was in stock, they were snotty to me and said, "No. It's out of stock." I called another Wal-mart in my town 3 miles down the road same day and they told me they are out of stock. Fine I go to Walgreens and of course they have it. They are a pharmacy duh! They do carry drugs here you can get with a prescription from a doctor.

A month goes by I called the two same Wal-marts and it's out of stock. Why wasn't I surprised? This time one of the managers in the pharmacy gets really nasty with me on phone. I simple said "Do you ever carry this or what?" and the guy went nutso on me. He said, "Look it's on backorder and we simply don't have it." And I asked him when they were getting it and he said, "I don't know" and hung up on me. I go to Walgreens again and can you believe it they had it.

I'm glad Wal-mart isn't the only pharmacy in town or I would be screwed I cannot concentrate or function properly at my job without my meds, very stressful and a lot going on I cannot be slipping up. I'm not losing my job for these idiots over at Wal-mart. I had another prescription for Wellbutrin a year ago and the lady in pharmacy said "This is a really new drug I don't think we have it." A really new drug? It was released in 1996 new??? 13 years ago? Who are these people working in the pharmacy, I probably know more about these things than they do for Christ's sake.

If you have an illness that needs to be treated with a drug and the drug prescribed to you is Adderall, Wellbutrin, Oxycotin or something along these lines something you can feel type drug, they won't have it in stock.... Why??? I'm sure they make enough of these drugs to have in stock at all times I'm sure. These drugs are known to give drug abusers a high, some kind of buzz so Wal-mart is against this and orders a very small amount.

That is fine, but what about the non abusers people who need these drugs to function??? People who have a freaking prescription??? It's not like they are handing these drugs to anybody, you must have a prescription so carry the damn product. People rely on these things to function in everyday life. I hate how Wal-mart tries to play big brother. I realize they have such good morals and want to play big brother but you don't worry about that OK you just worry about your illegal workers cleaning the floors at night OK... I'm so tired of this place, bunch of Nazi's....

BOISE, IDAHO -- Pharmacy associates do not listen to what you tell them such as, "I no longer have health insurance" instead they bill the insurance company for your prescriptions. 3 Months after you tell them, "I do not have insurance. Do not bill the insurance company" And then not to take accountability for their actions. Even when you have paid the full price.

Maybe they are billing the insurance companies to get extra money. But it is absurd to tell the pharmacy associates on more than one occasion that you do not have insurance, to remove it from your file. And then to have them turn around months after you have told them... To bill the insurance company for your prescriptions. The pharmacy staff for the majority is downright rude.

Then to top things off, they filled a prescription. You requested for it to be cancelled and they never did it. So you end up getting billed by an insurance company because of their negligence to listen to your requests, by filling a prescription you requested to be cancelled and never picked up. So how on earth could they bill that prescription if it was not picked up???

Individuals need to be replaced and the pharmacy is the first place I would start in eliminating positions as they simply don't care with the exception of a couple people. Other than that they are airheads who do not think, do not listen, and go against what you tell them.

To ** with Wal-Mart!!! What really gets me is that they have an easy pay spot where you are to go to drop off & pick up prescriptions. Only to go to pick up a prescription and they tell you to go down to the other line to pay when they are standing there doing "nothing". It is not like the easy pay line is backed up. They are just down right "lazy and incompetent" wanting other associates to do their work when you are in the right line.

There is no sense in having an "easy pay" line when they refer you to another line and they are not doing anything at all other than standing there. Then they make you the butt of their jokes by telling other associates what they told you to go to the next line. Wal-mart stinks. Not so much the store as the pharmacy associates and even some of the pharmacists. There are some people who care about but the majority of individuals are airheads and couldn't care less about you as a customer.

Do not, do not, do not go to Wal-Mart pharmacies. Even though they say their prices are the lowest. They are not necessarily so. Picket Walmart pharmacies. I know I will never go to them again as they stink big time!! I sure hope the director of the pharmacy for Idaho reads this as it is so very true. Their mistakes end up costing you as the customer big time money. Because they did not clean the wax out of their ears and listen. Listening is not part of their skills. Do not go there!!!

MARION, INDIANA -- I am on several medications which I transferred to Walmart about a year ago. I always call in my refills because taking them in takes too long, both in dropping off prescriptions and waiting for the medications. Calling them in used to save time, but not anymore. The last few times I have gone to the Marion Indiana store, I have waited in line for long periods of time (more than an hour). This week I called in my prescriptions on Saturday. They told me they would be ready for pickup after 5 on Sunday.

They are not open after 5 on Sunday. I was not able to get to the store until today. I stopped at Walmart at 2:05 thinking that I would get my prescriptions before I picked up my granddaughter from school at 2:55. There were about 6 people ahead of me in line and about 4 waiting to be called. There was one person waiting on people and she was deep in conversation with a customer. After about 10 minutes the next customer in line said she had been waiting over an hour and would like to be waited on.

Another clerk came just long enough to get her prescriptions. She then went back to the pharmacy area, not offering to help anyone else. The person in front of me said she had been there 45 minutes. At 2:50 I left to go and get my granddaughter from school. I returned at 3:10 and went to stand in line. The lady that had been in front of me before was still there. She said they told her it would be another 45 minutes.

There were about 10 more people waiting to be called. Most were the same ones that were there before. After about 45 minutes I was finally able to get my prescriptions. The clerk got them, then left to do something else before the transaction was complete. This took her only about 5 minutes but after waiting for such a long time it didn't help any. I cannot understand why they did not have more clerks in that department. People were complaining and upset.

Some elderly persons clearly should not have been waiting so long. One person was charged the full amount for prescriptions because they had not applied his insurance. I went to the customer service area to make a complaint. There was only one clerk and at least 10 persons in line. I made a comment to a supervisor at the front of the store. She said we don't have enough people to work. She then made a rude shrugging of her shoulders like she couldn't care less. She said if you don't like it call 1-800-Wal-Mart.

It seems like customer service is a thing of the past. There are usually only two or three manned lines open. The automatic checkouts used to be okay, but now they don't work right. You have to call for assistance at least once and sometimes after every item. Waiting in line to checkout for 30 - 40 minutes is ridiculous. There has been about a 53% increase in Walmart's prices since the super store opened. You would think some of this would be passed on to customers, but service is bad, clerks are rude, you can't get waited on, they change things around so often, you can't find things, prices are actually higher in the grocery department than at Marsh or Kroger.

I can't wait till the Meijer's comes to Marion and I believe they will get a lot of Walmart's customers if they don't change the way they do things. I know I do not want to get my prescriptions there anymore.

VERMILLION, SOUTH DAKOTA -- My prescription was supposed to be ready last night, so I go in first thing this morning and was told they were not available, so I come back couple hours later. Pay my four bucks and then they actually thought I was going to stand there for an undetermined amount of time, they stole my money and still didn't get my prescription.

SKOKIE, ILLINOIS -- Everybody in the pharmacy has been very nice. I was very sick & everybody, especially Stephanie, treated me so well. They all comforted me when I was not feeling well. I would highly recommend everyone there.

GRANTS, NEW MEXICO -- Again the pharmacy in Grants, NM has another new pharmacist. They go through about 12 pharmacists per year and every time the new one comes in many people have their scripts screwed up. I have been getting my scripts screwed up and or told that "We are OUT OF STOCK" on my one medication so many times in the last 12 years that finally we now have a new Walgreens pharmacy and there is a mass exoduses of people going to Walgreens because of the incompetence of Walmart. They just don't give a **.