SOMERSWORTH, NEW HAMPSHIRE -- I'm not sure what kind of people you have running your counter at the Vision Center but they all seem pretty incompetent & do not seem to know what they are doing. I've talked to 3 different people in 2 days and got 3 different stories. The way information is getting entered seems to be not working for your guys. Why can't I not order contacts over the phone?
Why does Walmart have a policy where you can't place orders over the phone? Especially if you really need them, no. I have to take time out of my job which helps me pay for contacts to go to the store so you can swipe my card!!! 'Real logical right there." I spoke to a woman named Carry who stated she was a vision manager in Somersworth, NH but she was rude & very unprofessional. Not customer service like at all. I will be reporting her to the BBB.
LEXINGTON, KENTUCKY -- I live 60 miles from the Walmart in Lexington, KY. I brought frames from Walmart Vision a few months ago. One of my lens popped out. The Vision Center was closed & the clock said they would be back at 1:50. It was already 2:00. I waited for another 30 minutes & no one ever showed up. What kind of customer service is that? There is not a Walmart in the town that I live in.
CORINTH, MISSISSIPPI -- In April I got a new pair of glasses, progressive Nikon lens, through Walmart. They recommended these lens because of weight and new technology, I got prescription same day. They cost $100 more than other name brand with same features, except the Nikon had an anti-glare coating. Within 2 weeks I contacted Walmart by phone, 40 miles away, and was told they would check with Nikon and get back with me within 48 hrs. I was having to clean lens almost hourly, blurring on lens, no fingerprints, am 60 and been in glasses since I was 9. I know how to handle my glasses.
Called back in 5 days. Said no response from Nikon, give them a few more days, they would contact them that day by phone. Eventually without any more contact from Walmart, their 30 day return, refund ran out. Still no answer, though I've contacted them 10 times since May. But today when I called, I asked them to look up my last purchase and I wanted to have the same lens put in 2 of my old frames for backups. Was given price and again asked about the amount of cleaning I was having to do, they asked what I was cleaning with. I had purchased a cleaning kit w/ spray bottle and microfiber cloth in April.
They said that it was because of the anti-glare protective coating Nikon uses, no way to get lens without, though they charge extra for it??? So I contacted Nikon, they said lens were made to be cleaned w/ warm soapy water and use a soft cloth, chamois, for drying, never use the other alcohol based products Walmart sold me, and said the microfiber actually deposited anything on it to the lens every time I used it. I can see better out of these lens than any in last 5 years, but I now believe it's because I changed eye drs and got a better prescription fit, not better lens.
Now neither Walmart nor Nikon will help me in any way. Cost total w/ eye exam, frames and lens, bought cheap lens to try, was planning on using old, both less than 2 years old frames, 358.00. Been paying $420 for better frames at regular eye dr, but lost confidence in them because I still couldn't see. Big difference in new lens script, compared to old ones. Last eye exam w/ old dr was in January, 2016, either outdated equipment or poor dr service/knowledge. Really has me over a barrel.
Can go back to Walmart and get them cheaper, but I believe customer service, before and after purchase is worth something. Something you don't get from Walmart and Nikon lens only sold through Walmart, ought to tell you something if no other optometrists are using Nikon lens. Have tried Nikon's solution for cleaning, works a little better, but still cleaning them 4 times a day just to watch tv or read.
Walmart used to be the place to go for good quality and customer service. When my kids were at home we used them exclusively for 3 of 5 who needed glasses. Now I don't step into a Walmart store unless I have to, being in a small town my options are limited. Since Walmart has moved into every corner of America and put all the little guys out of business, they no longer have the best prices, sales people have no product knowledge, managers don't seem concerned at all, and this is the straw that broke the proverbial camel's back for me.
These glasses will go to the local nursing home as soon as I get another pair I'm ordering online. Frames, lens, shipping, with 30 day money back any reason, for $171 delivered in 10-14 days. I urge everyone to always use the review system before you buy from anybody. Things have changed. It's a one shot deal now with most larger, nationwide companies, they don't care about or need repeat business. Let's let them operate as they please, but spend our money where it gets us what we want.
WHEAT RIDGE, COLORADO -- If you are even thinking about purchasing glasses, lenses or anything at the vision center think long and hard. I have been purchasing glasses here for years for my kids and myself. We bought lenses for my husband and myself here in 4/2015 and the lenses are the worst. We spent $430 on just his lenses and they are saying we did not purchase a warranty. Who would spend that much on one set of lenses and not spend the $25 on a warranty? It doesn't even make sense. I filed a complaint and have even offered to pay for the warranty and was told "no" and the best they can do is a 20% discount to replace the lenses.
It is actually insulting to know how much they care about long time customers. The product they sold was crap and they won't do anything to remedy the situation. I have recommended them for years but now I will tell anyone who asks to NOT purchase anything from them. So basically I'm out a total of $660.00 for lenses that are crap...
GREELEY, COLORADO, COLORADO -- A week ago I ordered glasses. I had ordered glasses from Walmart Vision Center in the past. When I went to get my glasses ordered the person I was dealing with, Miss, said that I am getting the same lenses as what I had in my previous pair. She never said anything about there were other styles of lenses just that I was getting the same as I had on my previous pair. Today I go to pick up my glasses. Not only can I not see well out of them, yes I know they are new and I need to time for adjustment but this is nothing adjustment will take care of, the sides of my glasses are very blurry.
I was told that I have gotten the cheapest pair of lenses and thus I have that Vision Distortion and that's just the way it is. The salesperson said in a very rude manner that in order to upgrade it would be another hundred and seventy some odd dollars. I am not a popper I do not need to be condescended and be told that I only got the cheap pair because I could not afford the others. They are rude. Their products are low-grade inferior. And the salespeople are beyond condescending and rude. I will never go to them again. I am getting my money back.
WHEAT RIDGE, COLORADO -- I purchased a glasses from Walmart a few years ago to use as a second pair if my regular ones broke. I took frames to them and just ordered new bifocal lenses for them. When I received them, they supposedly put my lenses into different frames and could not find my frames. They assured me it was my prescription in the new frames. I have had no reason to use these until recently and I can't see anything close up out of them. I took the to my eye doctor and another vision center (not Walmart) and was told that the frames were too small for my bifocals and that's why I could not see out of them.
I called Walmart, was put on hold for fifteen minutes to be told they wouldn't do anything about it because it was over 30 days. I spoke with the corporate office and was told the same thing. Now I am stuck with lenses that don't work, frames that are too small for my prescription and they never did find my old frames. I will never go to Walmart for glasses again!
OREGON -- I purchased an eyeglass case through Walmart.com. It broke inside after one night. So I went on the Walmart website and it stated that I had to contact Unique Bargains a third party vendor. I did that and they told me right away that I did not have to return the item, they would refund my money. They had to send it directly to Walmart because they did not handle the refunds.
I have contacted Walmart 3 times over the past 2 months and each time I received a confirmation number and a promise that it would be escalated to a manager. No response at all for the past 2 months. It is so ridiculous the customer service that you receive there. I guess they just expect you to give up, so they can keep your money.
2545 IL RT 26 S, FREEPORT, ILLINOIS -- The eye Dr. is outsourced and rents the space in Wal-Mart, however, there are 3 other employees at the eye care center that are employed by Wal-Mart. Since I had lost my newest glasses while traveling I viewed it as an opportunity to try WalMart for new glasses. My initial eye exam was on 3/10/2010 at my local WalMart in Freeport, IL. It took 3 weeks for them to come in.
One of the WalMart employed women assumed they weren't tight enough and so screwed the ear pieces as tight as they could go. I wore them for 2 weeks during which time my eyes continually watered and burned. I'm an avid reader and reading was uncomfortable. I had considered perhaps this was just an adjustment to the new lenses, but the discomfort was such that I returned them to Walmart.
I was given a second exam and told that there was a change in the right eye. That the watering was due to "something" in my eye, as though I could have had foreign matter in my eye and not know it; for two weeks? Secondly I was told I have beginning cataracts, which was news to me, but which also caused my reading problem.
My lost glasses were prescribed in October of 2009, there was no mention of cataracts at that time. In any case my concern about a vision change in only a couple of weeks let me back to Shopko, where I've always had excellent service and no problems.
** at Walmart called me and told me that I could save money but asked which prescription to use. I'm not certain what happened to patient privacy but ** knew I have another eye exam at Shopko. The obvious thing to do was get new lenses following the last exam that I had done at Shopko. That Dr. also showed me and told me about the cataracts. They were just beginning and so far the eyes were compensating by spreading light throughout the back of the eye ball instead of the normal straight line. That it would be many years before I needed to worry about cataracts.
The second pair of glasses arrived at WalMart. ** said I also had a new pair of frames because the other ones were stripped. I'm assuming they were stripped when ** tightened them too much. I again felt something was wrong and took them to Shopko to be checked. The lens in the left eye were 10 degrees off where the bi focal is formed. I could not shut my right eye and read at all with my left. Letters were fuzzy and difficult to make out. I again returned them to WalMart and asked for my money back. I was told I would likely not get a refund because Walmarts prescription was not followed.
Firstly, their eye Dr. could not give me a good prescription. Not only that, tried to make me feel that it was my fault that I was having problems. I am a single person on a fixed income and insurance no longer covers glasses. I got a new pair at Shopko with the prescription that Dr. gave me and have no problems at all. Do not get glasses at Wal-Mart. I feel taken advantage of, and I'm out $325.00 for something I can't use.
FAIRHOPE, ALABAMA -- My bi-focal lenses are pitting at the vision line. The glasses are barely 60 days old. However, just past the 60-day warranty. This is the second issue I have had with these glasses. The first was the "coatings" were dissolving. This issue was repaired. The pitting is a manufacturing defect. The pitting repair was denied. Good bye, Walmart Vision. Online ordering is looking good.
JACKSBORO, TENNESSEE -- I've purchased glasses from the Wal-Mart Vision Center for the past 15 years. The most recent pair was not only an incorrect bifocal fit but the lenses scratched within the first two months. I NEVER used anything to clean these lenses other the cloth made for them. The Jacksboro, TN Vision Center, which I purchased them from, refused to do anything about it. Said they don't cover scratches.