ST. JOSEPH, MISSOURI -- I had an appointment with Walmart optical, which took me a month to get in and when I arrived to my appointment approximately 8:45 am I was met with the normal covid questions that was answered honestly because I have had Covid-19 early on in April 2020. I was not allowed into optical store so I walked off and 30 minutes later they called me to say "ok we will let you in" so I went back, filled out all paperwork, handed it in and then I started to walk over to look at frames because I needed new glasses and why not buy them of all places, optical store?
Well as I started to walk another employee stated 'Hey Lady." Obviously she was talking to me, and I turned and acknowledge her as she told me to return to my seat and do not touch anything. At first I was surprised and then was angered and I said to that employee "please do not talk to me like that again. I'm not a child!" I walked out, I will never go back there. It's not what the employee said, it's how she said it.
PHOENIX, ARIZONA -- On August 3, 2019, seen Dr. ** for a referral to a Eye Surgeon for a serious cataract. Dr. ** checked my right eye cataract giving me a referral. He asked if I wanted a refraction and RX? I said maybe after my surgery. Also added not covered by insurance 60.00 charge. Asked if I needed a RX said maybe after the surgery. Why would I need a RX for glasses? My vision would change for the better after the surgery.
A appointment was made for December 4, 2019 for glasses and exam. Again ** said 60.00 for the refraction. Checking with the benefits my insurance stated you have a bundle... Exam, refraction, RX on your policy. For your 20.00 co-pay. Prior to my August 3, appointment My insurance card was given and would check on my vision benefits. I called on November 26, and was told ** gave me a RX and did refraction... A very false statement. Now I have to wait for the following year 2020 to have a eye exam. I am very angry that a Medical Provider would make such a false statement to prevent the patient from receiving benefits. What insurance has provided with false statements.
SYLACAUGA, ALABAMA -- I had to get eyes checked this year (2019) so I went to eye doctor and got new prescription. Since Walmart advertises how low price they are I went to them instead of using the eyeglass business located in the doctor's office. Bad mistake. Walmart had three different types of lenses so I bought the cheapest not thinking the quality would be so terrible even though naturally the two higher priced lenses should be better.
I would blame myself if I had been told how bad the quality was of the cheapest lens and that I would find them fogging up and staying dirty looking all the time and that I would find focusing would be so hard to do. Walmart should not even offer such a piece of crap in my opinion. I will never buy anything else from them. Not good to treat the elderly this way who are on a fixed income.
SOMERSWORTH, NEW HAMPSHIRE -- I'm not sure what kind of people you have running your counter at the Vision Center but they all seem pretty incompetent & do not seem to know what they are doing. I've talked to 3 different people in 2 days and got 3 different stories. The way information is getting entered seems to be not working for your guys. Why can't I not order contacts over the phone?
Why does Walmart have a policy where you can't place orders over the phone? Especially if you really need them, no. I have to take time out of my job which helps me pay for contacts to go to the store so you can swipe my card!!! 'Real logical right there." I spoke to a woman named Carry who stated she was a vision manager in Somersworth, NH but she was rude & very unprofessional. Not customer service like at all. I will be reporting her to the BBB.
CORINTH, MISSISSIPPI -- In April I got a new pair of glasses, progressive Nikon lens, through Walmart. They recommended these lens because of weight and new technology, I got prescription same day. They cost $100 more than other name brand with same features, except the Nikon had an anti-glare coating. Within 2 weeks I contacted Walmart by phone, 40 miles away, and was told they would check with Nikon and get back with me within 48 hrs. I was having to clean lens almost hourly, blurring on lens, no fingerprints, am 60 and been in glasses since I was 9. I know how to handle my glasses.
Called back in 5 days. Said no response from Nikon, give them a few more days, they would contact them that day by phone. Eventually without any more contact from Walmart, their 30 day return, refund ran out. Still no answer, though I've contacted them 10 times since May. But today when I called, I asked them to look up my last purchase and I wanted to have the same lens put in 2 of my old frames for backups. Was given price and again asked about the amount of cleaning I was having to do, they asked what I was cleaning with. I had purchased a cleaning kit w/ spray bottle and microfiber cloth in April.
They said that it was because of the anti-glare protective coating Nikon uses, no way to get lens without, though they charge extra for it??? So I contacted Nikon, they said lens were made to be cleaned w/ warm soapy water and use a soft cloth, chamois, for drying, never use the other alcohol based products Walmart sold me, and said the microfiber actually deposited anything on it to the lens every time I used it. I can see better out of these lens than any in last 5 years, but I now believe it's because I changed eye drs and got a better prescription fit, not better lens.
Now neither Walmart nor Nikon will help me in any way. Cost total w/ eye exam, frames and lens, bought cheap lens to try, was planning on using old, both less than 2 years old frames, 358.00. Been paying $420 for better frames at regular eye dr, but lost confidence in them because I still couldn't see. Big difference in new lens script, compared to old ones. Last eye exam w/ old dr was in January, 2016, either outdated equipment or poor dr service/knowledge. Really has me over a barrel.
Can go back to Walmart and get them cheaper, but I believe customer service, before and after purchase is worth something. Something you don't get from Walmart and Nikon lens only sold through Walmart, ought to tell you something if no other optometrists are using Nikon lens. Have tried Nikon's solution for cleaning, works a little better, but still cleaning them 4 times a day just to watch tv or read.
Walmart used to be the place to go for good quality and customer service. When my kids were at home we used them exclusively for 3 of 5 who needed glasses. Now I don't step into a Walmart store unless I have to, being in a small town my options are limited. Since Walmart has moved into every corner of America and put all the little guys out of business, they no longer have the best prices, sales people have no product knowledge, managers don't seem concerned at all, and this is the straw that broke the proverbial camel's back for me.
These glasses will go to the local nursing home as soon as I get another pair I'm ordering online. Frames, lens, shipping, with 30 day money back any reason, for $171 delivered in 10-14 days. I urge everyone to always use the review system before you buy from anybody. Things have changed. It's a one shot deal now with most larger, nationwide companies, they don't care about or need repeat business. Let's let them operate as they please, but spend our money where it gets us what we want.
KATY, TEXAS -- I signed in at the front desk and was told my wait time would be 20 minutes. No one was in line ahead of me and there were no appointments. However, 10 minutes after I signed in a Hispanic woman came in was told to sit and wait like me. Then she was escorted directly to the optometrist. I was told my wait time was increased another 30 minutes.
LEXINGTON, KENTUCKY -- I live 60 miles from the Walmart in Lexington, KY. I brought frames from Walmart Vision a few months ago. One of my lens popped out. The Vision Center was closed & the clock said they would be back at 1:50. It was already 2:00. I waited for another 30 minutes & no one ever showed up. What kind of customer service is that? There is not a Walmart in the town that I live in.
WHEAT RIDGE, COLORADO -- If you are even thinking about purchasing glasses, lenses or anything at the vision center think long and hard. I have been purchasing glasses here for years for my kids and myself. We bought lenses for my husband and myself here in 4/2015 and the lenses are the worst. We spent $430 on just his lenses and they are saying we did not purchase a warranty. Who would spend that much on one set of lenses and not spend the $25 on a warranty? It doesn't even make sense. I filed a complaint and have even offered to pay for the warranty and was told "no" and the best they can do is a 20% discount to replace the lenses.
It is actually insulting to know how much they care about long time customers. The product they sold was crap and they won't do anything to remedy the situation. I have recommended them for years but now I will tell anyone who asks to NOT purchase anything from them. So basically I'm out a total of $660.00 for lenses that are crap...
PLYMOUTH, MASSACHUSETTS -- Visited Walmart Vision Center in Old Colony Place and the technician was rude, spoke to co-worker throughout the process. Barely acknowledged my existence. This was my 1st pair of glasses and did not appear to have the time to answer questions, actually sounded angry in her response to a question. Bay State Eye Care who did the eye exam was no prize either. Heard one of the technicians complaining on the phone about how long someone took to pick their glasses out. Felt a lot of regret after I paid the $158.00 but I need the glasses to drive. Not a professional or welcoming place start to finish.
GREELEY, COLORADO, COLORADO -- A week ago I ordered glasses. I had ordered glasses from Walmart Vision Center in the past. When I went to get my glasses ordered the person I was dealing with, Miss, said that I am getting the same lenses as what I had in my previous pair. She never said anything about there were other styles of lenses just that I was getting the same as I had on my previous pair. Today I go to pick up my glasses. Not only can I not see well out of them, yes I know they are new and I need to time for adjustment but this is nothing adjustment will take care of, the sides of my glasses are very blurry.
I was told that I have gotten the cheapest pair of lenses and thus I have that Vision Distortion and that's just the way it is. The salesperson said in a very rude manner that in order to upgrade it would be another hundred and seventy some odd dollars. I am not a popper I do not need to be condescended and be told that I only got the cheap pair because I could not afford the others. They are rude. Their products are low-grade inferior. And the salespeople are beyond condescending and rude. I will never go to them again. I am getting my money back.