Wal-Mart Consumer Reviews - Page 2

COLUMBUS, GEORGIA -- My name is Ken. I am a 47 year male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake I have comprehension and memory issues so I am slow to get things sometimes) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.

I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially Billy for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.

I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told them that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.

What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy at Walmart - 5448 Whittlesey Blvd # B Columbus GA (706) 322-8801.

Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.

WHAT A DISAPPOINTMENT BY SHOPPING ONLINE AT WALMART!!!!

I will NEVER EVER EVER again buy from Walmart online, I purchased all my Christmas gifts from Walmart 2 months in advance incase to have them all on time. they left me with no Christmas gifts few days before Christmas, they made me to contact third party which I didn't even know some of them were coming from far, all I knew I trusted Walmart and I used my credit card, it's not my responsibility to deal with zimbabwe, south Africa or China where items come from, the funny part was I told the customer service rep, I can't track my orders with tracking number there'r all written in chinese, he told me well we can't track it either but 3th party definitely would know . I asked 3th party the status of my order they replied we can only track it up to our airport that was shipped not more than that, then what does tracking means?! no one knows where the items are .never mind that I have to send each different 3th parties different separate emails . anyways emails after emails, I only received one out of all the orders that got lost in transit .it's kinda hard to believe all orders got lost at the same time, i got frustrated and tired of following up my orders so I asked for refund. promise after promise nothing happened. after several calls took me half a day I insist to talk to their supervisor, one of staff hanged up the phone, the other one put on hold at least 20 minutes, finally supervisor told me I should receive my refund in about 6 days and they address me to the email for higher complain here to help .ca . 1: Lost my time for 2 months and no gifts for Christmas. 2: I have to run crazy to buy all the gifts few days left to Christmas and NOW ON TOP OF IT I have to fight to get my money back. this is INSANE. I REGRET it so much that why didn't I buy all my gifts from AMAZON . no matter what Walmart lost my trust as a customer . PLEASE DON'T BUY YOUR SPECIAL EVENT GIFTS FROM WALMART, YOU WILL BE LEFT WITH NOTHING IN HAND .

BENTONVILLE, ALASKA -- I purchased an item for my wife called a Cricut Easy Press 2 on Oct. 9, 2018 and it was sold and shipped by Walmart. It was to arrive by Oct. 15th but it never was shipped and order online was still showing "Preparing Order". Talked to Customer Service and all they could do was cancel that order re-order another one which was ordered on Oct. 16th with due date of Oct. 19 (tomorrow). Checked their website on the 18th and it still shows "Preparing Order" plus when they re-ordered their price had risen about $30.00 since I originally ordered and they never bothered to tell me until I discovered the new, higher price last night when I was checking the order status. I called their CS Rep again only to get told that since the price adjustment to correct the new price to the old was over $25 they had no way of correcting it but they could cancel my order (What glorious customer service). I told them that I could order from Amazon for $3 less but the product would cause me a delay on delivery till next week so I chose to speak with a Supervisor and she couldn't help either (same adjustment limit on her too) so I asked for her Manager and finally she made the price adjustment to match it back to my original order that I never received. Hopefully my second order will arrive tomorrow but if I relied on their ordering system I would never see my order tomorrow either since currently it still shows "Preparing Order". I'll update if and when I receive my order but in the future I will find it more reliable to deal with Amazon for better price on most products, more reliable ordering and better tracking information.....

SPOKANE, WA, WASHINGTON -- Walmart Spokane Valley Store #5883
5025 E Sprague Ave
Spokane Valley, WA 99212
We have ordered online groceries from this store twice now with the same disappointing service. First time ended up in a 50 minute wait with us waiting in the lot while they did the actual shopping. The manager called the following day to apologize and assure us this is not the type of service they offered in additions to a $20 bill. ( We thought no worries they are new to this and let it slide). Now this is the second order we have placed at this store where we called while heading to pick up and after thirty minutes of waiting they informed us they were 20-30 minutes behind with orders. We asked to speak to a manager and the store Manager Brandy came up and let us know we could cancel our order if we wanted to. We informed her how inconvenienced we were and that we would file a complaint online since her solution after wasting our time was to now cancel our order, and she replied with "go ahead the complaint will just come back to me anyways"). We have done online groceries at multiple locations and have never received such poor mediocre service. I will definitely be sharing and posting my experience to make sure other consumers are made aware that there are other stores like Rosauers and Fred Meyer to name but a few that actually take pride in their service and care about their customers. This is a poor standard of service and the store manager's attitude (Brandy) definitely speaks for the quality of service that Walmart offers. So thank you Brandy for offering us to take our business elsewhere obviously you are not invested in the mission and values of the company you work for and could care less for its success.

BALTIMORE, MARYLAND -- Sorry if this post is long, but I want to warn anyone who is even thinking about using Walmart.com. BEWARE; stop, go to Amazon, do without, but don't order from Walmart.com My nightmare started after I suffered an injury and was unable to drive for 8 weeks. I would normally start with Amazon for online orders, but the items I needed were personal care items that I would normally purchase at Walmart and I had heard ads about them offering free 2-day shipping. So I thought I would try Walmart .com. I placed my order on Sept 20th, never received the initial order and I am today, December 23rd, still trying to get my full refund. They lost the first order, then the store would not accept back the items that arrived too late to be of use (took 10 days from time of order despite being shipped via "free 2-day shipping"), finally after many hours of complaints sent me a label to return the package and then they lost the return package! Now they are charging me back for the lost package. The time I have spent trying to recoup my loss far exceeds the price of the shipment, but at some point it became the principal of the matter. Walmart's method of customer service appears to be refer you off to another a representative who will have to "contact you later" but they never do. That and blame any and all mistakes on the customer. You don't receive the order, well you go track it. You didn't receive the refund? Call back tomorrow. WORST online ordering experience ever. I have given up hope of ever receiving my refund, but vow to go on every forum, customer based sharing site possible to warn others about Walmart.com. DO NOT USE!!! Go else where!!!! You will be dissatisfied and very possibly ripped off of your hard earned monies!

MILLINGTON, TENNESSEE -- On 12-09-2016 I went to the Millington, TN Walmart to purchase a Ruger 10-22 rifle for a Christmas present. After spending 30 minutes trying to get a salesperson to respond to multiple pages for customer assistance Jess finally showed up. I told him what I was looking for and he looked at a sales tag mounted on the gun display cabinet and wrote down the stock number from it.

He then pulled up the available gun list on the computer. He told me he had 3 available. One was a takedown model which I didn't want but he had 2 of the model I wanted and as the price tag in the display case said they were $209. I told him I'd take one and he went back to get it from the gun room.

After paying for and completing the background check paperwork Jess then told me he could not complete the sale. That a manager had to review all the paperwork and do the actual sale. He paged and called a member of management 5 or 6 times.

Finally an assistant manager named Carla showed up. She reviewed the paperwork and then started to ring up the rifle. Instead of scanning the barcode on the rifle box she flipped through a 3 ring binder that had barcodes listed. She chose one and scanned it and the price came up as $266 at which point I objected. When I pointed out the price tag in the case she said that may have been an old tag and that the $266 price was correct. She then added that retailers under federal law was not allowed to drop prices on firearms. I then asked her how Bass Pro and Academy were able to run sales on firearms every week?

I then asked to speak to a manager. Carla called one on her radio. While waiting another customer inquired about the price of a rifle she was buying. By this time Carla and another woman walked up to the register. Jess then used a scanner to scan the other customer's rifle box and it came up at the tagged price. When I asked him to scan my box Carla stopped him. The woman I'm assuming was the manager looked over everything and then declared that $266 was the price and they weren't going to lower the price.

Didn't I want to go ahead and get it? I told her no and I wanted a refund on my background check that I had paid for. It took almost 15 minutes to get a refund. Total time in the store was over 2 and a half hours. Went to an Academy store the next morning and bought the same rifle for $209 and was in and out in less than 30 minutes. Won't be dealing with Walmart again.

MISSISSAUGA, ONTARIO CANADA -- Back in earlier July of 2016, my 85 year old mother who is permanently disabled, including having a prolapsed bladder, heart condition, and low circulation in both of her legs (making her very immobile with her walking) had just bought a package of their Great Value Pink Salmon 700 g from the Walmart location at: c/o Walmart Dufferin Mall Supercenter, 900 Dufferin Street, Toronto, Ontario, Canada, M6H 4A9 (416) 537-2561, and had a very bad experience!

First of all, their fish had a very bad odor! It was so disgustingly strong that I could smell it outside of my mother's apartment! Gross! It smelled like a dead body to be quite honest with you! Secondly, when my mother cooked it and took her very first bite, she did not feel very well due to cramping in her stomach, and immediately stopped eating any more of that fish and threw it out! Please note: She could have gotten very sick from their fish if she kept on eating it and thankfully she was smart enough to stop after her very first bite!

Is this the kind of garbage that Walmart makes, produces, and sells to the public? I would hope not, but that was not my mother's experience and I am her personal witness in this case as well! For your information: I am now going to provide you with some vital details that I was able to retrieve from the package of their horrible, disgusting fish for your reference and further review: Great Value Pink Salmon, skin-on fillets, 2 fillets wild caught, 700 g, M5C-C-52677, UPC Code: 6 28915 24305 5, best before: 2018 Feb. 28.

Sadly, the first response that I got came from a Mark in Customer Service who purposely and deliberately misread my letter and changed around all of the wording in my letter to make it look like I was complaining about the smell in one of their stores which was a lie because he just did not wish to deal with my mother's complaint. Can you believe it? Yes, I do have that letter available to view upon request.

Furthermore, the latest response that I received came from Customer Service stating that they have transferred my case to their Escalations Department and will have an answer for me within 24 hours. Well, we will wait and see. For a billion dollar company, I think that they can afford to have better staff to deal with in Customer Service and they can afford to have a much faster turnaround time! Thank you. Angry and upset Wal-Mart Canada Corp. customer.

INDIANAPOLIS, INDIANA -- Indianapolis, Indiana store on S. Emerson. I get home and I realized that I had left some of my purchase at the store... again! This happened twice in a span of two weeks, so I was extremely annoyed at myself. I went to customer service with my receipt and the lady checked her log. Mind you this was the same lady that had "helped" the last time. So she checks my receipt and walks off and I'm like "Ok?!" She comes back and says to me that her manager said that I should be more diligent with my bags and make sure that I get all of my stuff. This would be the last time that I would be allowed to "do this." She goes on to say that this was the third time that I had done this.

Mind you, yes this was our third encounter, but the first time she "helped" me was for being charged double for two separate items and two other items did not ring up properly. I did not throw a fit or get upset, I just went back to the store so they can fix the mistake. Of course this was not the first or second or third time that I had been ripped off by Walmart, just the first time I decided to do something about it. After being reprimanded, I explained that having to return to the store simply to retrieve items I left there, was not something I enjoy or do on purpose.

When I returned to the counter she still had a "vibe" and as did I, she ended the transaction with a "Have a nice day," I was having a nice day until then. I was so upset that I called the store and complained. I'm sure nothing will be done but it made me feel somewhat better. After waiting in line forever all three times dealing with this lady. Having to go and retrieve the exact flavor of ten cans of cat food (because otherwise it would off their inventory!) and everything else that I had left it just got too much.

I don't know of any other chain store, major or mom and pop where the employees have such an unprofessional sense of familiarity. At other grocery stores I see customers with a full cart when the prices are twice to three times as high as Walmart, I was always flabbergasted, like do they not know about Walmart!?! Well they probably do! You cannot put a price on good customer service. Thanks Walmart! This is an idea I thought I understood but now I know exactly what it means. So now I'll pay more for my groceries (I will watch what I spend more closely) but at least I will not have a sense of dread when I leave.

ILLINOIS -- I have been ordering household goods (toiletries, pet food) from Walmart.com for several years and have even suggested to co-workers, family members and friends on many occasions. I have now had two bad experiences with packaging of the shipments to cause damage to carpets. The first time, about a year ago, after getting nowhere with customer service online I went in the Wheeling store and the manager seemed genuinely caring about the situation and stated she didn't want to lose a customer over such a situation and offered me a gift card to use in the store.

Aside from refunding the damaged goods, the online customer service reps will only offer replacement or refund. That is fine until you have carpet damage from spilled liquids like in my case. I needed to spend $120 to have carpets cleaned due to soap that leaked through the box and into the carpet and padding. Again, a week ago, I had the same experience. I followed their protocol and again I received a refund but feel after dealing with a box of products covered in liquid soap and cat litter that has to be cleaned off carpets that someone would actually care and feel that I am due something other than "we are very sorry" and a refund!

I no longer will order from Walmart.com and even have decided not to shop at their stores. I will now shop in other stores and even pay a few more cents per item; a small thing by comparison to the emotions and time I have wasted with Walmart. Shopping online and having those items shipped to my home (free) was a savings of time, gas and even money as I wasn't purchasing other items that I was putting in my cart as I walked the aisles. I feel that Walmart.com should re-think their customer service procedures.

HUNTINGTON, WEST VIRGINIA -- Bought a twin air mattress to take on vacation to the same family condo we stayed at last year. Got there and realized we still had the mattress from the previous year and it was in good shape. Had thrown the receipt away for the new mattress but didn't think there would be a problem getting the thirty dollars back at our friendly Wal-Mart which we spend hundreds of dollars at every month. Surprise, surprise the front end management is beyond lame.

We were advised that after 14 days mattresses could not be returned. Talked to front end "management" and was advised the same thing. It was obvious this mattress had not been used, it was in the box and the box still sealed with sticky whatever. Why are people so ignorant? I mean it's not like we were trying to take it back used or anything. And there is no way anyone couldn't tell that that box had never been opened. Believe me I've worked at Wal-Mart in the past and saw what some people DO bring back and it's just crazy.

Anyway called another Wal-Mart with much smarter people who did not give us a problem at all. Got a gift card and we were on our way. I think some people just really let their power go to their head so much that they can't see anything else.

It's just like they have no common sense whatsoever and are out to make it as hard on the honest person as possible but now if a troublemaker would have went in that store demanding they take it back, I've got a feeling things would have been worked out much differently. You know what they say about karma, I hope that "manager" gets it twofold. Just know there are exceptions to every rule and good employees know when to make those exceptions using their common sense.