DANIA, FLORIDA -- 100% fail! Over-and-over & over-and-over & over-and-over... We started to go in circles with this scam company since November. Our new washing-machine broke down last month back in Nov 2020.. We purchased our appliance at BrandSmart USA in Florida. (Warrantech is contracted to handle warranty service for BrandSmart USA.)
At this time, we are attempting to have BrandSmart USA replace warrantech with another *reputable warranty service provider*. We were lucky to get someone on phone a few different attempts within 2 weeks. They promised to send a repair tech, no-show! The tech never showed up on 5 different occasion. Early December 2020, again on phone with warrantech- I told them what I thought about their business practice! They didn't like what I had to say, today they now ignore my calls. We will never purchase anything from any store that warrantech is contracted to cover.
BEDFORD, TEXAS -- Bought 65" LG OLED TV less than 2 years ago from Video Only and spent an extra $300 for a extended 4 year warranty from Warrantech. The screen has turned almost all green affecting all colors of the TV. A technician was sent out to verify this issue and he took pictures etc. and sent them in to Warrantech as required. They denied the claim stating that they don't cover TV "burn in". The TV technician said I didn't cause the problem and definitely was a TV issue. Well call the green color (blob) what you want but I spent $2300.00 on the best TV picture rated on the market and it is now unwatchable in anything but a green fog.
They didn't have any problem taking my money for the extra warranty and I guess they feel they can deny claims and increase their bottom line a will. Not fair to the consumer and I believe something should be done to protect the consumer. The local State Attorney General has a Consumer Protection Department to help with companies taking advantage of consumers so that will be my next option.
BEDFORD, TEXAS -- I called three different time on 1/20/20. Talked to 3 different foreigners, got 3 different stories as to what was covered. First person told me that my food that thawed out in my freezer that quit working would be covered. To send my list of items into firstname.lastname@example.org. Second person told me to contact Frigidaire directly to have them come out and diagnose the problem. They would then contact Warrantech with their diagnosis and order the necessary parts. Called Fridigaire, only to be told I needed to contact Warrantech and obtain a claim number.
Called back a third time and was told I couldn't get a claim number and that my food would not be covered. I had to pay all labor costs to have someone come out and diagnose the problem and put the part (if it were covered). I'd be better off to purchase a new freezer instead of jumping though all of the hoops they would have me jump through. Told the third foreigner I talked to that I wanted to speak to a manager/supervisor and have them explain to me what was covered and what was not covered. Was told someone would be calling me back within 24-48 hours. It has now been a week and still no call back. Will not recommend Warrantech to anyone I know
FLORIDA -- This company will not fix your appliance. I paid for the extended warranty on my dishwasher and needed to have it repaired once and now I needed it repaired again. When I tried to arrange a repair through Warrantech, which took over the warranty for HHGregg they would not repair the dishwasher. They said they would only send me a check for the amount I paid less the cost of any previous repairs. Which totally defeats the whole reason for buying an extended warranty. Which was a repair or replace at their discretion. Which would have been fine. But I got neither. And I didn't get enough to replace it since it had been previously repaired when it was less than two weeks old.
We have a not even 3 yr old washing machine. Started acting up/not working correctly about 6 weeks ago. Me and my disabled wife/no kids don't do that much laundry. Called in extended warranty that doesn't drain/no rinse cycle/kind of does what it wants to. Tech comes out, manages to find 4 coins stuck in agitator I guess, and says, "Motor shot - will submit to Warrantech for repair."
11 days after hearing nothing, and two unanswered emails, wife gets thru today, and we were informed almost immediately "Warranty claim denied-tech found coins in agitator, and that we failed to follow a proper maintenance plan on our washing machine causing such repair need. Case closed".
I'm 48 yrs. old, and always found change in washer - it was a bonus! Customer service lady was completely firm and descriptive about basically how stupid we were to neglect such a maintenance plan... WE NEVER CALLED ON A MOTOR - IT WORKED. JUST DIDNT DRAIN PROPERLY!
Never heard such a B.S. excuse, but one that needs to be shared as this company has major negative ratings, and here is another! Could not have been any worse/sucked any more. I fully plan on going back to local Menards store to see if, doubtedly, I can get a refund balance on a 4 yr warranty I paid for for a JUNK not even 3 yr old washer! Menards even said they had problems/complaints with Warrantech, and they aint a company that should throw stones! Complete jerk offs!!!
BEDFORD, TEXAS -- 2012 Ford F350 had a turbo failure. Well just got off the phone with the 3rd party company Warrantech, they said they denied the claim on get this, an after market air filter... Said it was leaking dirt by into the turbo. I can tell you that's not true. I took pictures and it is very clean with no leakage of dirt, it is a name brand after market filter that it fits the air box just like the factory filter. Anyway they won't even email me a copy of the report or a copy of my contract. I have to send a certified letter which I am going to file an appeal. I don't expect to go anywhere but it can't hurt at this point. There is very little dust getting past the filter. It's clean as a whistle.
Tv purchased at HH Gregg in 8/15 with extended full warranty replacement. Went bad in 12/19. Warrantech refused to give us price paid value as stipulated in the contract —- only comparable value — $900 less! Don't bother with any warranties written by them!
AUSTIN, TEXAS -- Warrantech Automotive is the bully on the block for automotive extended warranty companies. They are also the most obnoxious, difficult, rude group of individuals to be assembled in one company, with the exception of one employee appropriately named Angel.
First, they have a low-tech voice recognition program that makes it impossible to get through to a human on the 1st try. This is of course a deliberate tactic to soften you up and wear you down. Then you get an assortment of individuals who seem to have terminal boils on their butts that reflects in their hostile attitude towards you. You are interrupting and interfering in whatever else they are supposed to be doing, or this is another tactic.
If you think you understand your contract, think again. They elevate quibbling and weaseling to a level that would make Chinese negotiators look like simpletons. Once you have navigated through the minefield of their claims dept. and have a claim number, they then throw time wasting absurd roadblocks in the way of actually accomplishing a repair on your vehicle at the repair shop, all the while trying to wear you down and simply throw in the towel.
Tear-down authorization is their favorite tactic to discourage you further, try to nail them down on payment of tear-down cost and you will find it easier to do root canal surgery through your eardrum. If you finally manage to get claim approval and the repair is finished, be prepared to travel to your repair shop at the most inconvenient time to sign a completed repair order and hope that they actually pay.
They say they will fax credit card payment information within 3 hours but in years of dealing with them, it never happened and always required a second phone call and going through their voice mail mine field once again. But if you like frustration, aggravation, rudeness, and humiliating condescension, by all means buy one of their policies.
IRVING, TEXAS -- It has been a VERY frustrating situation trying to get my 4-year old Samsung TV repaired under the 2 extended warranties (5-year warranty) that I purchased from Tech For Less with Warrantech, out of Irving, TX. The whole problem is that Warrantech does NOT want to pay for any repairs OR send anyone to repair the TV.
I originally contacted Tech for Less and Warrantech on November 21, 2011. Today is December 16, 2011 and I am STILL being told by Warrantech that they have to "data entry" my case so they can then send a technician to see the TV, determine the repair, then decide if/how they are going to pay for it.
I have spent COUNTLESS HOURS on the phone and emails with a simple thing - trying to get my TV repaired under an extended warranty that I paid good money for. DON'T EVER use this company or buy a warranty with them. I have NEVER experienced anything like this before. They hide behind their voice mails. They promise to call you back... Bottom line is they don't honor their warranty. My next step is to blast as much negativity about them on the web as I can so NO ONE will buy their products AND to sue them for breach of contract. It may take a while but I WILL WIN!!!
CRANSTON, RHODE ISLAND -- My mother who has very poor eye sight bought an large TV with a five year extended warranty. I called Warrantech service number - it took one hour waiting to talk to the first person and an additional hour to get connected to the department she transfers us to. They did contact a service company near my mother's home but we were told the screen needed to be replaced.
Warrantech was told of this expensive item by the service company (meaning it probably is not worth fixing - therefore Warrantech would have to provide a new TV). My mother has been without her TV for about a month and Warrantech so far has not lived up to our warranty agreement. My mother is contacting the state's Attorney General Consumer Protection Office to see if they can get Warrantech to follow their own warranty agreement. Personally when I buy any product in the future and am told Warrantech is the warranty provider I will tell the store I will shop somewhere else because of Warrantech.