BEDFORD, TEXAS -- 2012 Ford F350 had a turbo failure. Well just got off the phone with the 3rd party company Warrantech, they said they denied the claim on get this, an after market air filter... Said it was leaking dirt by into the turbo. I can tell you that's not true. I took pictures and it is very clean with no leakage of dirt, it is a name brand after market filter that it fits the air box just like the factory filter. Anyway they won't even email me a copy of the report or a copy of my contract. I have to send a certified letter which I am going to file an appeal. I don't expect to go anywhere but it can't hurt at this point. There is very little dust getting past the filter. It's clean as a whistle.
We have a not even 3 yr old washing machine. Started acting up/not working correctly about 6 weeks ago. Me and my disabled wife/no kids don't do that much laundry. Called in extended warranty that doesn't drain/no rinse cycle/kind of does what it wants to. Tech comes out, manages to find 4 coins stuck in agitator I guess, and says, "Motor shot - will submit to Warrantech for repair."
11 days after hearing nothing, and two unanswered emails, wife gets thru today, and we were informed almost immediately "Warranty claim denied-tech found coins in agitator, and that we failed to follow a proper maintenance plan on our washing machine causing such repair need. Case closed".
I'm 48 yrs. old, and always found change in washer - it was a bonus! Customer service lady was completely firm and descriptive about basically how stupid we were to neglect such a maintenance plan... WE NEVER CALLED ON A MOTOR - IT WORKED. JUST DIDNT DRAIN PROPERLY!
Never heard such a B.S. excuse, but one that needs to be shared as this company has major negative ratings, and here is another! Could not have been any worse/sucked any more. I fully plan on going back to local Menards store to see if, doubtedly, I can get a refund balance on a 4 yr warranty I paid for for a JUNK not even 3 yr old washer! Menards even said they had problems/complaints with Warrantech, and they aint a company that should throw stones! Complete jerk offs!!!
CRANSTON, RHODE ISLAND -- My mother who has very poor eye sight bought an large TV with a five year extended warranty. I called Warrantech service number - it took one hour waiting to talk to the first person and an additional hour to get connected to the department she transfers us to. They did contact a service company near my mother's home but we were told the screen needed to be replaced.
Warrantech was told of this expensive item by the service company (meaning it probably is not worth fixing - therefore Warrantech would have to provide a new TV). My mother has been without her TV for about a month and Warrantech so far has not lived up to our warranty agreement. My mother is contacting the state's Attorney General Consumer Protection Office to see if they can get Warrantech to follow their own warranty agreement. Personally when I buy any product in the future and am told Warrantech is the warranty provider I will tell the store I will shop somewhere else because of Warrantech.
BEDFORD, TEXAS -- My husband and I recently purchased a new home. Not even three weeks after moving in the house, we got a leak in our master bath toilet. According to Warrantech our policy was on hold, so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn't been paid for, even after the check had been cleared. We even had a confirmation number and the policy should have been in full force. Well this all happened on October 22nd.
After numerous phone calls, we have been bounced around, jacked around and been fed line after line of crap! Well then these people have the nerve to tell me that we didn't get a home inspection, so the policy is on hold for 30 days. Well what does that mean? I have to wait 30 days before you will fix a leak? Are you flipping kidding me? Do you know how much damage that's going to end up being? My realtor, the seller of the house we bought realtor, and myself have been wasting hours of our life we will never get back, talking to their worthless customer service department as well as their worthless supervisors.
I am working so hard for this piece of crap company to just give me back the money paid for this warranty, so I can fix the damn problem myself. I can buy my own warranty from a different warranty company that actually does their job. Every time you call, they tell you they can't do this and that. Then they wanted a copy of our appraisal since we didn't have a home inspection so we did that still nothing is done. Meanwhile I have a gaping hole in my ceiling.
I am on a mission to spread the word about this very horrific company, their horrific service, their horrific claims process, their horrific business habits and the way that they are ripping customers off left and right. I will not rest until the whole world knows that this company is full of **. After further reading their warranty coverage, it outlines more of what they won't cover than what they will. The warranty is complete crap, NOTHING is covered. It's not even worth the paper that its printed on.
I want the money back from the warranty and I want to be done with these losers completely. I have never dealt with such a dishonest, crooked, business in all of my life and I hope they are wiped out of existence. If I had a chance to choose my warranty prior to it being purchased on my behalf by the seller of my house, I would have done the adequate research to know that this company comprised a bunch of crooks.
I will be damned if I sit back and let this leak continue to destroy my house for months on end, like I have seen other people deal with from this company. I will call every lawyer, BBB, and person I can even if I have to go to my congressman, I will. I am tired of companies like this thinking that they can take advantage of consumers and get away with it. NOwhere in their documentation does it require you to have a home inspection prior to the sale of a home to establish coverage.
Having a home inspection is not required prior to the sale of a home by state law. The bottom line is this company is full of ** when it's time to pay for repairs that should be covered! So finally I get in touch with someone who is supposed to send me a refund and surprise, surprise, they send the check to the wrong address. Here it is, almost December, and I still don't have a refund. What a worthless company! Wake up Warrantech - Rome fell and so can you!
AUSTIN, TEXAS -- Warrantech Automotive is the bully on the block for automotive extended warranty companies. They are also the most obnoxious, difficult, rude group of individuals to be assembled in one company, with the exception of one employee appropriately named Angel.
First, they have a low-tech voice recognition program that makes it impossible to get through to a human on the 1st try. This is of course a deliberate tactic to soften you up and wear you down. Then you get an assortment of individuals who seem to have terminal boils on their butts that reflects in their hostile attitude towards you. You are interrupting and interfering in whatever else they are supposed to be doing, or this is another tactic.
If you think you understand your contract, think again. They elevate quibbling and weaseling to a level that would make Chinese negotiators look like simpletons. Once you have navigated through the minefield of their claims dept. and have a claim number, they then throw time wasting absurd roadblocks in the way of actually accomplishing a repair on your vehicle at the repair shop, all the while trying to wear you down and simply throw in the towel.
Tear-down authorization is their favorite tactic to discourage you further, try to nail them down on payment of tear-down cost and you will find it easier to do root canal surgery through your eardrum. If you finally manage to get claim approval and the repair is finished, be prepared to travel to your repair shop at the most inconvenient time to sign a completed repair order and hope that they actually pay.
They say they will fax credit card payment information within 3 hours but in years of dealing with them, it never happened and always required a second phone call and going through their voice mail mine field once again. But if you like frustration, aggravation, rudeness, and humiliating condescension, by all means buy one of their policies.
BEDFORD, TEXAS -- In Oct. 2009, we reported repair needed for our TV purchased from Belmont TV and requested service from RepairMaster using our extended warranty. We were assigned authorization #**. We were told to schedule service with A1 Service. They picked up our TV and kept it for about 3 months before telling us that the TV could not be repaired. We had attempted to obtain a response from them on the status of our TV repair by calling several times, but never received a response.
We finally received notification from RepairMaster, stating that our claim would have to be reviewed after we notified them that the TV still had not been repaired, and that A1 had been unresponsive to our inquiries. RepairMaster told us that they would need to obtain a quote for comparable replacement from Belmont TV, where we purchased our TV. We contacted Belmont TV and they said that they had provided RepairMaster with an estimate to replace our TV with a $1999 Toshiba. They also stated that the quote had been sent by email to Olivia **.
We have contacted RepairMaster on several occasions, asking if we can obtain the offer to replace our TV. Repeatedly we have been told that information needs to be "entered in their system" before we will receive an offer. The last note was that they were waiting for additional information from Belmont TV.
Customer Service has not been responsive from RepairMaster. The typical wait time on a call is 15-30 minutes. I asked to speak to a manager and have never been transferred to one. I was told there was only one on the floor and no one available. Several times I was told that someone would call back, which never happened. There seems to be a general lack of interest in resolving our problem or providing any assistance.
They also give you the run around, saying they are waiting for someone else to document something or receive something but no progress is ever made to resolve the problem. I feel they have stolen the $399.95 we paid for this extended warranty and the TV we paid $3,499.88. We have been left with absolutely nothing for the money we spent, except frustration and dissatisfaction.
IRVING, TEXAS -- It has been a VERY frustrating situation trying to get my 4-year old Samsung TV repaired under the 2 extended warranties (5-year warranty) that I purchased from Tech For Less with Warrantech, out of Irving, TX. The whole problem is that Warrantech does NOT want to pay for any repairs OR send anyone to repair the TV.
I originally contacted Tech for Less and Warrantech on November 21, 2011. Today is December 16, 2011 and I am STILL being told by Warrantech that they have to "data entry" my case so they can then send a technician to see the TV, determine the repair, then decide if/how they are going to pay for it.
I have spent COUNTLESS HOURS on the phone and emails with a simple thing - trying to get my TV repaired under an extended warranty that I paid good money for. DON'T EVER use this company or buy a warranty with them. I have NEVER experienced anything like this before. They hide behind their voice mails. They promise to call you back... Bottom line is they don't honor their warranty. My next step is to blast as much negativity about them on the web as I can so NO ONE will buy their products AND to sue them for breach of contract. It may take a while but I WILL WIN!!!
BEDFORD, TEXAS -- Purchased my 2001 Isuzu Rodeo with 85k miles on 6/4/2007. On 6/5/2007, the trans. went bad. Warrantech denied the claim because they claimed that the damage was "pre-existing". Sure it was. But that's why I bought an extended warranty, everything about a used vehicle is pre-existing!! 5k miles later, the motor goes bad -12/12/2007.
I file a claim with Warrantech, follow the contract stipulations and even have it worked on at their "recommended" repair facilities. I am told that I need to authorize the mechanic to take off the valve cover and oil pan so that one of Warrantechs' inspectors can come by and assess the damage.
The internal parts of the motor are covered by metal shavings from the main bearing, and the mechanic verifies this. The Warrantech inspector sees this and Warrantech then tells me that I need to authorize further tear-down of the motor to the failed bearing. Also, the Warrantech adjuster told me that there is no guarantee that they will honor the claim, therefore, I could be responsible for the labor and garage fees. I had no choice BUT to authorize the work at this point.
Finally, 3 weeks into the claim, the inspector shows up again, takes his pictures of the stripped motor, and leaves. I speak to Warrantech and they tell me that they will pay for all but $500 (approx) of the labor and time charges for this claim!? This stems directly from the (unnecessary) tear-down of the motor. This tear-down was performed at Warrantech's behest. Now I am stuck with the bill.
I reviewed my contract carefully, and nowhere am I responsible for this one - "Warrantech has authorized the repairs". I should only have to pay my $100.00 deductible. Plain as day at the very bottom of the contract. I escalate this and FINALLY find the company website and contact info (they don't advertise it). I voiced my displeasure and asked for a response. Beck ** emails me and tells me that since I authorized other work, that Warrantech won't pay for any of it.
No other work is being performed, she just assumed this. I provided the proof that THEIR repair facility's pricing and labor are on the level by showing them estimates for the exact same job, from different vendors here in town including the Isuzu dealership. Becky then threw some numbers at me (apparently for labor and time) in regards to my claim, that didn't match anything that anyone at Warratech's claim team had previously told me. Becky's responses had deteriorated to semantics and double-talk.
I am held to the wording of the contract, however, Warrantech does not operate by these terms. Instead, they never contact the customer. l operate behind closed doors and never tell/show how they come to decisions. I can't believe that business practices like this still go on in the 21st century. There is much, much more to this claim, but it would take a lot more typing, and I'm sure you get the picture. I will sue Warrantech for loss of time, loss of use, just plain aggravation and fraud.
Warrantech also sells extended warranties on wheelchairs, home theater, electronics and more. They are one of the largest of their kind in America. Circuit City, Staples, Office Depot and more utilize Warrantech. BUYER BEWARE!!!
I bought a new Toshiba LCD TV/DVD combo from Electronic Express and soon after, I started having problems with the DVD player. I called NSI warranty services December 2010 to explain the problem in hopes of getting an authorization for repair. The DVD would not eject and was making a terrible noise. I thought my warranty protection plan was through NSI Protection Plan and I had hopes of an in-home warrant repair as all my other electronics have. But I ended up having to ship it off and after waiting several weeks, I finally got it back.
It seemed to work properly and I thought the problem had been fixed. A few weeks later I received a letter from Warrantech, advising that their records indicate that upon diagnosis by Orbital Electronics, my TV was found to be in good working order. It was the DVD player that was broken, not the TV.
Warrantech says that I owe $120.00 for a “No Problem Found” based on a diagnosis from Orbital Electronics. The extended warranty was only $99.00 so this doesn't make a lot of sense. They further state that they have suspended service on all of my contracts pending payment. I consider this matter deceptive and fraudulent. After speaking to several people with NSI Protection and Warrantech, no one was able to help me. I have been doing a lot of research on Warrantech and Orbital Electronics and I was wondering if anyone else has a problem similar to this situation.
BEDFORD, TEXAS -- After contacting the Warrantech about my broken AC unit, they have sent somebody to look at it the next day, but now two weeks later, is still not fixed. We had been informed that the outside unit will be replaced and that we will only have to pay $85 to take it away from our property.
Now the story had change to replacement of the compressor. Unfortunately they have try to get it from place that doesn't have that type of compressor (in Longview, TX) and now we have to wait longer to get it from a different place which will make us wait longer. I have terrible allergies together with my 2 years old daughter and our patience is gone after 2 weeks of hot temperatures in Louisiana. Every time we had contact Warrantech, we were told different story.