LACROSSE, WISCONSIN -- Saturday, made a cash deposit inside the main bank. Tuesday, check bank and account not credited. Go to Bank and talk to teller, teller says the Saturday teller transposed a number. Account gets credited. Thursday, check bank and account debited. Call Wells Fargo. Customer care tells me I have to file a "lost money" report to get my account credited.
I don't want to go to the bank and make a claim, I would rather make a Police Report. This has cost me a lot of time. Banks have cameras. If I stole money from a bank, I would be put in federal prison. I consider this a theft and Wells Fargo has access to my money while I do not. I'm trying to contact as many sites as I possibly can because you should be able to trust the bank to deposit your money correctly. Consumers should charge banks underdraft fees like bank charges overdraft fees.
AUSTIN, TEXAS -- I stopped doing business with WF last year, when they confused my and my mother's accounts, not once but twice. First, they deposited a check into her account instead of mine. Then, they jumped from my account to hers in a phone call, made changes to her account, and refused to reverse the changes because I could not give them her account number.
So my Mom died in Feb, and I'm back dealing with them again. When I called on the phone last month, they told me to bring in a Certified Death Certificate and Power of Attorney, and they would change the account over. Which I did, about three weeks ago.
Yesterday, I went to another branch, and they couldn't even find any evidence in their system that I had notified them that my mother died. We started all over again, and the process was VERY different this time. This time, the account representative said I needed to submit Letters Testamentary (from a judge). No one had mentioned that previously. So I call this morning to try to clarify matters. I was told to go to a branch, that only the branches could deal with a trust account. Sounds like I need to open an estate account with University Federal Credit Union, where I now bank.