ORLANDO, FLORIDA -- Our experience with Westgate was only good the first day. We were offered 3 years for a set price. For this we would be considered Owners for the three years. During this three years we would be able to have a 1 week stay at our choice of Westgate Resorts, worldwide. We were also offered many other perks, such as drastically discounted rates for any other vacations during that 3 year period. We were offered cruises at drastically discounted pricing as well.
The young lady signing us up was extremely helpful and sweet. She gave me a cell phone number and said that I could reach her at any time if I needed help. After getting home and looking over the rather large package that I was given and reading up on everything I had a couple of questions. It was during regular business hours, so I gave the young lady a call.
After identifying myself and letting her know that I had a couple of questions she immediately told me how rude I was to call her on her day off. I apologized quickly, and said that I would have never called her had I known she was off work that day, to which she yelled, "You people have no consideration at all. I'm trying to feed my ** kids their ** lunch..." She kept getting louder, using more profanity, and would not let me get a word in edgewise, so I just hung up on her. I was extremely mortified to have been talked to that way. I never called her again.
Over the next three years I tried over and over again to use the discounted rates for areas that we were traveling to, since we do quite a bit of traveling, but was always told that they were booked up. Most of the places we were visiting were apparently booked for anywhere from 6 months up to 4 years. I was frustrated to say the very least. I was making payments on something each month that I was finding impossible to use.
After I made the last payment I got an email from Westgate saying that my 3 years was expiring and that I was about to lose my free week. Grrr… So, I got on the phone with Westgate and spoke with a sweet lady; told her my entire experience and explained that I had tried in vain to get my free week. We spent quite a long time on the phone that day (May 2018) and were finally able to find a full week available in Orlando for the week of Thanksgiving. I wasn't thrilled that it happened to fall on Thanksgiving week, but at this point I was happy to get anything. (Otherwise it was going to be a butt-load of money down the drain.)
Skip to Thanksgiving week. We were to have Concierge service. One gentleman was servicing 5 families, ours being one of those. We checked in on Saturday and were unable to get a call back from him until Tuesday. We finally met with him on Wednesday. He tried to sell us a timeshare. We said no thank you.
In the beginning, while having a breakfast of sausage, eggs, hash browns and pastries, we were told that we would, as owners, have free breakfast during our stay. We were, but only on Tuesdays and Thursdays, and only pastries. We were told that there was a free Owners luncheon as well. It was only on Monday. In our welcome package we received a card that gave us a free package of coffee and a free package of laundry detergent, we just had to pick it up at a certain store on the resort. When we went to pick it up, the store was closed and had been for some time as there were mattresses piled up inside as if they were using it for a warehouse.
The night before leaving my son woke me up at midnight yelling to come there. I ran into the living room and heard water dripping. It was coming from the kitchen ceiling. I tried calling the numbers listed by the phone, but all of them were beeping like I had called an unserviceable number. My son finally got on his clothes and walked to the front desk to let someone know what was happening. By that time the drip had turned into quite a pour. By the time he got back with the maintenance person the dripping had stopped, but it had dripped enough water to half fill the sink. We were told later that the people above us had used their dishwasher and that is why we had the dripping, and to have a nice night!
We left the next morning even though we still had a day left. You wanted to know why we gave such a poor score, this is the reason why. I don't normally leave such bad reviews, but I think people need to know what happened. I'm sure we are not the only family that has had such an experience. I feel that everything about your service was misrepresented to us. We were made to feel, in the beginning, that being a Westgate Owner would be a wonderful privilege, but it turned out to be a disappointing nightmare. There is no way that I will ever become an owner. I will pick a different hotel or resort from now on.
The only good thing about our stay was the Serenity Spa which is located on the third floor of the hotel check in. It is accessible to anyone, regardless of whether you are staying at the hotel. They treat you like royalty there. We visited twice, once for a back massage and once for a pedicure. They have complimentary steam room, sauna, hot tub and showers that are accessible to you the entire day that you have an appointment for. I would recommend them to anyone.
ORLANDO, FLORIDA -- I purchased a 5 bedroom timeshare at Westgate-Gatlinburg in October 2010. The financing offer was a down payment and payments over 10 years. The option was to pay 50% within 60 days and remainder over 3 years with no interest. My plan was to use the option within the allotted time. After about 45 days, I received a call from the accounting/deeding department in Orlando indicating that Westgate wanted to close loans and was willing to offer an incentive (5% discount) to pay it off within the 60 day period. I asked and it was confirmed that paying the loan off 100% would not incur any interest. The answer was YES, NO INTEREST.
I asked for the payoff total and authorized the payment from my credit card. In January, I received a notice that I had paid $200.97 in interest. When I questioned why interest was charged, I received several fabricated stories but finally they said I broke the contract by paying the loan off early and therefore they could charge interest. I still have the recording from Westgate representative stating the payoff would be a no interest loan payoff.
An appeal to the local business closure person who wrote up the “no interest” loan provision caved in to the home office and indicated that if I took them to court, they would provide numerous witness stating that I agreed to be charged interest. This is a total fabrication and I challenged them to listen to their tape recording of phone calls to prove it. They would not.
An appeal to David Seigal, president, resulted in no response. The lesson is that even though a contract is in writing, they can change their mind and dare you to sue them. Any future purchasers of a timeshare from Westgate, do not believe anything that is told to you nor anything that is in writing. Just bend over, grab your knees and hold on.
OCOEE, FL, FLORIDA -- Our high school band director and I planned a trip with 15 high school seniors, to Westgate Resort in Gatlinburg, TN, during March 2010. I spoke with several reps regarding rooms, times, dates. The weather and the school calendar would be a factor. I was advised to buy the $21.99 additional trip insurance. They assured me that the trip insurance would get me my $372.00 back if something caused our trip to be cancelled. I specifically asked if I would indeed get my entire purchase price returned and she answered yes. Needless to say, the trip was cancelled.
I made phone calls for 3 days before I was able to get through to a representative to cancel. Every time I called I got a recording saying "Phone lines are down due to weather conditions." When I finally got through to cancel, I was told it was too late, no refund, and the trip insurance did not apply. I filed my claim, it was rejected. I spoke with no less than 7 representatives, including someone in the office of the CEO. Every one of them said the insurance did not cover "trip cancellation", only covered if we arrived, someone got hurt or sick, and we had to leave early. I argued no, that is not what I was told. They said it was a recorded conversation that I had agreed to those terms.
When I requested a copy or a transcript of the conversation in which I had agreed to this, they refused to send it to me. I haven written letters to the CEO and other officers of the company with no results except for a few phone conversations with a secretary. She assured me she would help me, but after a month of trying to speak with her, she said no, I had agreed on a taped phone conversation with the terms and that there was nothing she could do.
I asked her to refer me to someone who could get me a copy of this "recorded" agreement, I called that number, and as of today, have left 2 messages and been on eternal hold, with no results, no call-back and no hope of getting a refund. I would STRONGLY ADVISE TO NEVER EVER DO BUSINESS WITH ANY WESTGATE RESORT IN EITHER TENNESSEE OR FLORIDA. I TRULY BELIEVE THIS IS A SCAM.
KISSIMMIEE, FLORIDA -- Please please please STAY AWAY. I was seduced by the vacation package offering 2 nights stay and 2 free Disney tickets for $190.97 if I went on the 90min timeshare presentation. Well, I paid for it over the phone, met the qualifications as far as income and being a single female. When I took the tour, I decided not to buy because the amount was something I could not afford. They had the audacity to question my income by telling me they have never seen a nurse make the amount I wrote down.
When I didn't get upset/act ugly they sent the manager over to me and he said that I lied about being single because he called my room and a man answered the phone and identified himself as having my last name. That's complete BS because the man is my boyfriend and we don't even live together, let alone the same state! If a man in my room did have my last name, it could have been a relative!
When I talked to my boyfriend he said the front desk called and asked if we wanted room service and he said no thanks. They addressed him by my last name as soon as he answered but he did not correct them because the room was in my name and he figured it was standard practice.
At any rate My credit card got charged full rate for the room and Disney tickets $204 extra dollars because they said I did not meet the qualifications for the vacation package. Now, I have to jump through hoops and dispute it with my credit company. Brian, the welcome center manager is the ring leader and can't be trusted.
ORLANDO, FLORIDA -- We originally bought a timeshare in Las Vegas (Flamingo Bay). We were lured with the promise of worldwide travel and shown inflated numbers showing that in a few years, due to inflation, it would be so much more to travel to these destinations. We were unaware, at the time, that the maintenance fees would surpass any rates of inflation. We were not made aware of fees that would be imposed for banking the timeshare and further fees for joining interval international. We were also disappointed to find that when we did choose places to exchange to they would be unavailable anyway.
We used the Flamingo Bay resort in 2009 and while there were told it would be in our interest to attend an owners meeting which, unfortunately, we did. While there we were made to think that if we 'upgraded' to Planet Hollywood we would have no problem getting exchanges that we actually wanted. Stupidly we did this! It wasn't until I went to bank the week that I was told we no longer had exchange rights because we now only owned 4 days rather than a week.
At no point had we been told this and the contract is so ambiguous that any lay person would have been fooled. I knew they had not fully disclosed everything in the first sales presentation but never would I have expected these dirty bait and switch tactics. We are now left with only 4 days and no way to exchange. How ironic since the main reason for buying a timeshare was on the promise we would get to travel the world! Plus we had just paid Interval International for 5 years of exchange privileges.