Finished doing a new kitchen last month. 2 Whirlpool Gold refrigerators, which need to have the doors flip (open in other direction). The accompanying instructions are for a different very different door handle. Call the company to have them tell me if it isn't in the book they can't help. After a lot of screaming and yelling back and forth - on hold forever, etc. Their customer service department could never come forth with how to "flip the door". No supervisor for escalation. No technical department to help. Just "if its not in the book there is nothing we can do for you". Mind you Whirlpool "Gold" is supposed to be their top of the line" product.
It should also be noted that 2 Whirlpool dishwashers also purchased. Within 6 weeks the stainless fronts of both dishwashers had hundreds of small rust spots on them. Nothing would take them off. After a lot of back and forth Whirlpool sends stainless cleaner. It doesn't work either. Look on the internet to find LOTS of people have the same problem. They inform that their warranty is for 30 days (!!!!!!!) - I am out of luck - and nothing they can do for me. Are you kidding me... major appliances with a 30 day warranty?
Their solution for a 6 week old machine is I CAN BUY new dishwasher fronts but they won't guarantee they won't do the same thing. How can they get away with this? I intend on telling everyone who will listen what bad experiences I've had with KitchenAid Whirlpool. Their customer service is in the dark ages. The CS reps are nasty, know nothing about the products. I can read from the instruction booklet too! All they seem to be able to do is read you word for word from the instruction booklets. It is maddening that this company, Whirlpool-KitchenAid gets away with making inferior product, not stand behind it, and be nasty in the process.
They offer no help with DEFECTIVE BRAND NEW PRODUCT, nor any help in setting up product when their instruction booklet does not address the issue. How can they change for example the door handle, and not change the booklet to reflect a changed product. But hey - that can happen. But for their customer service department not be able to help NOR WILLING TO GET YOU THE ANSWER is appalling. Six MAJOR appliances from Whirlpool, and FOUR HAVE MAJOR ISSUES/PROBLEMS IN THE FIRST 45 DAYS, AND WHIRLPOOL REFUSES TO HELP. NICE!
CAPE CORAL, FLORIDA -- Less than 2 years ago my fiancee and I went out to by all new appliances for our home which we had just bought. We decided to go with all Whirlpool products since we had been told by multiple salesman that they made good products and we had both had Whirlpool in our homes as kids. It was the worst decision we could have made. Now before I write my review I know I should have purchased warranties for some if not all the products but as I mentioned we just bought our house and money was tight, that's why we went with what we thought to be top of the line products.
13 months from the date of purchase the Dishwasher seals went bad and needed to be replaced and 1 other minor thing which we paid for out of pocket around $150. 19 months from the date of purchase the washing machine completely went bad, the motor had burned up and it was a total loss. We paid about $650 for the washer and had to pay $700 for a new one. Just today still 19 months from the date of purchase we found out that our fridge has a bad defrost control and total to fix (after they get the part) would be $400 and it was recommended that we replace the thermostat which I did not get a price for.
I called Whirlpool and explained to them our situation and told them that everything in our home was Whirlpool (except the washing machine we just replaced) and less than 2 years old and would they be able to help such a good customer with part of the repair, I was not even looking to have them pay for everything, just help us out and I was told by multiple people that there is nothing they could do but "THANKS FOR BEING A GOOD CUSTOMER"... Whirlpool does not care about their customers AT ALL.
So if you are thinking about buying any of their products you need to get ready to be screwed. If they don't want to help someone that spent the money we spent they will never help out someone who just buys 1 or 2 items. It is so sad to think that a company that had such a good name and still does to some people is treating their customers this way. I can't tell anyone what to buy but just let them know of my experience with Whirlpool. STAY AWAY.
We bought our Whirlpool dishwasher in June and paid $500 for it. We chose not to do the extended warranty and are really glad we didn't. Two months later the buttons on the front of the machine won't click on. We have an A&E technician come in and take a look at it. He wiggled some wires inside the door and basically said, "it's probably this piece wasn't tight enough". “See how it works and get back in touch with us if you have more problems”. That same day, I tried to do a load and the buttons wouldn't work. I called A&E and they said they would send someone out.
The guy came a week later, took a look at it, played with the buttons a little and decided to order a panel for the machine. He let me know the part would come to the house and he would come in and fix it. We set up an appointment for the next Saturday. By Friday, we still didn't have a part so I called A&E and they said it was on back order. They said they would put a rush on the order.
We rescheduled for this week. I called this morning as we still hadn't received the part and was told that they really couldn't give me a delivery time on the part as it was on backorder. They gave me the part number and Whirlpools phone number. I called them and they said they just received the order and would try to expedite the part. At this point they are saying it won't be in until the end of September.
The technicians have been very helpful and willing to do what they could but their hands are tied when the main company is sitting on their butt and not ordering the parts. I would think that with a company like A&E who touts customer service would take the time to keep in touch with their customers and make them feel that they are important. I have initiated all the contact with the exception of them sending me an automatic message that "they will be there tomorrow between the hours of 8 and 5"; even though they don't even know if the part has arrived. DUH!!! Well, I don't know if I'm going to have to eat the $500 or not.
NEW YORK, NEW YORK -- Our 4 1/2 year old Kenmore dishwasher is apparently manufactured by Whirlpool, serial number FR3305103, Model 665.17483300, Type No. 577-0. Last night, acrid-smelling smoke started coming from the front door, and now the dishwasher does not work. This first link is for an official recall of dishwashers similar to this one, but with a plastic body (ours has a metal body and a stainless steel front): Original; see modified release: Whirlpool Corporation Recall of Dishwashers. This link is for Whirlpool's official recall: **.
Apparently, even though our dishwasher's serial and part numbers fall within the range given on both pages, it is not covered in the recall, perhaps because it has a metal body. ** The defect with our dishwasher seems exactly like the one described in the recall. We are going to attempt to have Whirlpool repair or replace ours for free, since this is not a natural malfunction due to the age of the appliance or for any other reason.
UPDATE: We just had a Whirlpool affiliated technician come over (this Kenmore is really just a Whirlpool with the Sears brand name). The service call was $118, non-refundable. Our dishwasher originally cost us $1,048.10, including all taxes, and delivery. I know, that's expensive, but we thought we were getting the best, something that would last for a while, maybe ca. 10 years. We bought this on 9/11/04, it lasted four years, four months. Little did we know...
The technician's tally for replacing the parts comes out to ca. $400. After calling Sears, they said that they could either offer Service Parts up to $100 OR Service labor up to $150, One or the other, but not both. Obviously, this is not cost efficient. I am attaching a picture of the burned out inside of the electronics panel on the front door of the dishwasher. Notice the charred insides. What have we learned from this?
As the technician recommended, ALWAYS purchase the largest warranty, and then when it's about to expire, purchase an extension. Once your warranty expires, you have absolutely no recourse whatsoever, even if your place burns down. Both Whirlpool's and Sears's service is abysmal, and they don't back their own products, even when there is a life-threatening malfunction.
Whirlpool products are cheaply-made, and according to the Whirlpool affiliated technician, they are getting worse. (She admitted that she's so dismayed by the quality of modern dishwashers that she doesn't even own one, she washes by hand.) It's a crapshoot purchasing what you think will be a top-of-the-line, excellent appliance. As they say, they just don't make them like they used to. Finally, if there are others out there who purchased the same dishwasher and had the same problem, PLEASE post here. If enough people have this problem, there will inevitable be a recall of this batch of serial numbers in this model.
DENVILLE, NEW JERSEY -- I purchased a Whirlpool dishwasher (have always stayed with this brand for past reliability) in Aug. of 2005. Model #DUl050XTPQ. It's called the Quiet Partner I. It never cleaned quite right from the start. But just within the one year warranty the bearings on the motor seized and it had to be replaced. The repairman told me food can get into the motor to create the situation. He suggested all food had to be washed off first. How can a machine be designed so the dirty water and any debris go through the motor!!
The top rack dishes never seemed to be clean or rinsed off. The door of the dishwasher always seemed to not have been washed down. Then two months ago the light panel gave me problems. All the lights were on and blinking and it would not run. Tried the cancel button. Did nothing. Found some info on Appliance Samurai website about the lights blinking in a series of six. That's what mine was doing. Followed his directions and the thing actually started working. Making noise, that is. The top rack does nothing.
I kept shutting it down and checking, the arms were in different positions, but nothing on the top rack was getting wet. One guest helping to load the machine forgot to rinse off a plastic bowl that had nacho chips in it and all the powder and grease were still on it after the wash. I always use the so called pots and pans cycle. I will not repair it. It's not worth it, but looking at new machines, they're all owned by Whirlpool.
I used to have Kitchen Aid, but they are owned by Whirlpool. Had a friend who put in a Bosch dishwasher and was having problems. Found a website about a national lawsuit against Bosch for the problems with their dishwashers. Doesn't anyone make a machine that will last? No value in anything anymore. I don't consider myself old, but after 35 years of marriage and 12 moves have some experience with past appliances and even the cheaper ones used to work better than what's out there today.
Brand new house, brand new appliances by Whirlpool. Dishwasher Model # DU1015XTXB0 Serial # F00702058 - within less than 6 months this dishwasher electronic board went bad. Instead of replacing the dishwasher Whirlpool replaced the part. Not even one year later the same part went bad. Now dishwasher is not even 18 months old and it will cost $255.00 to repair. Whirlpool says too bad. It is just the two of us in the home and I buy Cascade packets 20ct x 5 at Sam's... not even done with the packets so I know 100% that we have run the dishwasher 70 cycles in 18 months.
ARLINGTON, TEXAS -- My husband and I recently had a home built. We paid the builder a large sum for upgraded appliances aka Whirlpool. From day one we have had nothing but problems with our dishwasher and Stove. This review is mainly about the dishwasher.
We called in the warranty and they sent out a service tech/contractor. My husband took off work and the tech showed up, stood there, looked at it and then told my husband there was nothing he could do because it was a piece of junk and left. My husband called Whirlpool service and went around and around with a lady on the phone whose only option was that we need to hand wash every dish before we put it in the "dishwasher". Sounds green and economical to me.
So we yanked out our 10 month old dishwasher, went to the local retail appliance store, bought a Maytag and have been happy ever since. Course we can't get them to fix our stove either. I would not buy a Whirlpool appliance if they were the last appliance company on earth.
SNEADS FERRY, NORTH CAROLINA -- I will never by a Whirlpool appliance again! I bought a Whirlpool dishwasher in 2008 basically because I thought it was a good brand. The dishwasher broke down in 2010. I called Whirlpool, they said they warranty the product for 1 year. The repair man says it was the mother board. I thought that I just had bad luck and happened to buy the one Whirlpool dishwasher that had a bad part. So, I gave Whirlpool the benefit of the doubt believing that it was a fluke and bought a 2nd Whirlpool dishwasher as a replacement.
I bet you can't guess what happens next... Your right! The 2nd dishwasher breaks down this time the dishwasher makes it 2.5 years and once again the motherboard is faulty. I called customer no service to ask if they would send me a replacement part so that I could have my repairman fix the dishwasher. They said that I should have bought the EXTENDED warranty. I didn't ask them for a new dishwasher or a refund. I only asked them for a replacement part and I would have it fixed myself. Let me ask you Whirlpool what is the life expectancy of your dishwasher?
The public should know the truth. about your cheap appliances and cheap customer service. They have no problem sticking it to a proven loyal customer. It has been my experience that the average lifespan of a Whirlpool appliance is 2 years after that your on your own with Whirlpool. The sad part is they fooled me twice. Well you will not fool me again Whirlpool. And one more thing you can take your extended service warranty and shove it.
MT. JULIET, TENNESSEE -- Del-Webb installed my dishwasher and for 76 days I had 2 service company's, Sears and Kens Appliance try to repair a dishwasher that will not drain water out. They finally installed a new dishwasher and it is not draining the water out. Now, Kens Appliance is telling me that this is normal operation of the dishwasher and live with it and get another repair company. If this is normal then it is defective. Standing water in a dishwasher is not normal and having to dry all the dishes when the cycle completes because it doesn't drain is not right. Therefore, I feel Whirlpool and its repair service is crap. The worst appliance I have every owned.
BOCA RATON, FLORIDA -- I purchased the referenced dishwasher a year ago. It has worked well as a unit, but the internal plastic material it is made of is obviously not a material that should be on the inside of a hot dishwasher. There are 4 adjustable wheel mounts on the top shelf made of plastic. I never dreamed that they could possibly break in one year's time. The good news is that I can purchase them for $22 dollars each plus shipping. They are not considered a necessary part even though the top shelf cannot move in and out without them. I called customer service and they said there is nothing they can do that I can purchase them.
How nice for them to get 100 more dollars a year to replace faulty parts. Very smart Whirlpool and very disappointing to take advantage of hardworking people. They put me through to a Supervisor whom of course never answered the phone. I am sure that is a game as well to see how long someone will hold. They just lost a customer. I need a whole kitchen of appliances and I will never again buy their products. I hope that I can prevent someone else from being taken advantage of by this large corporate chain. Poor product and worse customer service...