Bought a Whirlpool microwave in Sept 2009, within 2 months it stopped working. Would not heat/cook. Whirlpool sent out a technician, who fixed the problem. Then 2 months later same thing happened, again sent out a tech to fix the problem, same issue/same part. Now is the fourth time the microwave has stopped working with the same issue.
Whirlpool refuses to replace the unit. They will only continue to send out a technician to fix the same problem over and over again, at least until the warranty runs out. I definitely do not recommend any Whirlpool products, the company will not replace its faulty units even with a pattern of the same problem continuing to occur. Very unreliable.
SAN DIEGO, CALIFORNIA -- I bought a Whirlpool microwave from Lowes less than 1 year ago and its cracking and coming apart on the door. The plastic door around the window has several cracks in it and they are getting worse. I told Lowes of the problem and all they did was give me a phone no. to call for service. I called the service company and they argued with me but finally agreed to send a repairman. The Repairman came agreed it was a problem BUT... Whirlpool will not guarantee the quality of materials in the product and doesn't care that the door is cracking and beginning to come apart.
Whirlpool in the old days had a good name for its products... NOT Anymore... Now Whirlpool does not stand behind its products defects... instead they want me to pay more for the replacement door then the microwave cost in the first place... plus pay to have it installed. DON'T BUY WHIRLPOOL PRODUCTS... **. A very dissatisfied customer.
I am just so angry about this brand new $2000 plus combination oven and microwave I could just scream. I have never had occasion to replace one of these, so I had no idea the 'questions' to ask--but bet you would never think to ask this either. "Does the oven make noise while you cook?" No, one would never know to ask this--but now you know. There is a fan that runs the entire time you use this oven.
NO, it is not a convection oven. It is a regular oven with what is known as "Accubake." As soon as you turn the oven on, on comes a fan. A fan which not only makes noise but blows hot air out of the top and out of the bottom of the oven. Lovely. After you turn off the oven, the fan continues to blow until the oven is completely cooled off. I am talking OVEN and not MICROWAVE. That I would expect to "hear" - but an oven? Never.
I called Whirlpool the 2nd day after installation-they said this is normal and ALL wall ovens now do this. They all have fans. A 'safety feature' for idiots who have left their ovens on and warped their cabinets, etc. Be sure you do not buy a wall oven (or any oven maybe?) without having a demonstration first. Buyer BEWARE. This is one annoying design flaw if ever there was one and I am STUCK STUCK STUCK with what I call the "singing oven." I was forced to give up my other combination one because the microwave died. I miss it every time I turn this stupid thing on.
My daughter bought a mobile home manufactured by sunshine mobile home co. in Red Bay AL. The home is only 6 month old. In that home there is a Whirlpool microwave oven model # WMH2175XVB-1 Serial # TRY 20 23398. After 2 months my Daughter microwave stopped working. Whirlpool sent a repairman out to fix it. He didn't have the parts to repair it so he left to order some parts that he thought might be the problem. When the repairman returned two weeks later with the parts, he replaced a door switch. The oven started to work.
About 4 days later it quit working again. The repairman returned for the third time, tried repairing the oven and was unable. I had to help him remove the oven so he could take it home with him so he could try to repair it. At that time I was so angry that the Whirlpool co. would send a repairman out three times to repair something that was obviously junk. When I talked to the people at Whirlpool they told me all they were authorized to do was repair it.
I explained the repairman has tried three times and couldn't and that they in good faith replace the unit. The answer I received had to come from a mentally challenged person. If this is the response of Whirlpool about their product, then I want no part of them in the future.
MIDLOTHIAN, ILLINOIS -- I purchased a new home and then purchased 4 appliances, all Whirlpool Gold. In less than a year the stove electronic ignition and the microwave hood keypad went out. Since they were under warranty, a repairman replaced a bunch of parts and now they are working fine.
One month after the refrigerator was out of warranty, the water line to the ice cube maker split about an inch and a half and water would spew out onto the hardwood floor under the unit. We were on vacation for all that month and didn't see any damage until one day there was a puddle in front of the refrigerator. When we pulled it out we saw that the floor was ruined under the unit, the cabinet next to it black with mold and of course, the line had to be replaced. Whirlpool wasn't interested in the fact that the refrigerator had probably still been under warranty when the split occurred, only that we hadn't reported it before the warranty expired.
Next to go was the water seal that goes on the inside of the door of the dishwasher. I was running it about a month after the refrigerator debacle and water came spewing out of the side. The seal had come out and nothing was stopping the water from exiting out the side of the door. That's 4 for 4 in less than 15 months. I will never buy a Whirlpool product again. That also goes for Maytag since I understand Maytag is made by Whirlpool. If this is American made product, let me please by Japanese. Couldn't be any worse.
RICHMOND, VIRGINIA -- We moved into our new house in April 2010. As part of our appliance package provided by our builder, we have an over the range microwave by Whirlpool. Last week it stopped working and we had a service call today which cost 69.95. The tech told us the Megatron, which powers the microwave burned out and the part and labor would cost 300.00. We hardly use, and did not abuse it in any way. You would think a well made microwave by Whirlpool would last more than 2 yrs! I called customer service and of course they will not do a thing. Long story short, for 300.00 I will buy a new one but it will NOT be a Whirlpool!
Microwave broke twice in 2 years - first time at 16 months and then again 6 months later. Customer service is not interested in helping customers only in making more money. I did not expect a $600 unit to be 'disposable' after only 2 years. After doing extensive research online I am finding predominantly bad reviews especially for their microwaves. Did not realize their warranty on the magnetron is only 1 year versus 6 years for most other name brands. That would have told me a lot if I had known this before I bought it.
Funny thing is - their customer service stock answer is "nobody else is reporting this problem". Apparently they don't keep any statistics on their calls because from what I have seen and read online - everyone is reporting this same problem. Sad to see such a famous brand name going down the tubes. Will never buy Whirlpool again - just hope my other 3 appliances don't quit working now.
I purchased a brand new home in the end of July 2011. The Whirlpool gold microwave started "arching" after about 2 weeks, the repair man came and replaced the Magnetron and some other piece. He had indicated that several of my neighbors (all new construction with Whirlpool Gold series) had the same issue. He also indicated that he was surprised that it had not burned through the cabinet (that is reassuring).
Now the microwave is "arching" again. Can Whirlpool make a series that will last more than 3 months? I think the unit needs to be replaced, I really don't want my new house to burn down because Whirlpool can't make a decent product. Is anyone else having these issues? Perhaps Whirlpool needs to recall these microwaves.
Our microwave just turned 9 months old. It completely stopped working and we were told to take it in for repairs. The shop was told to order two parts and the approximate wait time will be two weeks The customer complaint line gave me no satisfaction at all -- I was told that I could talk to a supervisor, but they can take no action. I was also told that no action would be taken on any complaint. There is no time limit for the company it satisfying a warranty.
If my refrigerator stopped working -- too bad wait for it to get fixed. I offered to buy another microwave for a substantial discount, but there is truly no option available to dissatisfied customers. I will never buy a Whirlpool appliance again -- I will tell everyone, by any method available how poor their service was!!
The microwave portion of this device failed (3 times) in less than 22 months. I have had service out 3 times to repair it for a total of $320. I spoke with Whirlpool customer service who indicated that the quality of the unit is generally very good. If that is the case, then mine is defective and Whirlpool should replace it. Otherwise, I guess that Whirlpool thinks that a failure after less than 2 years of use is "normal". (That is poor quality to me.)
I was very nice with their customer service people, but they simply said that the unit was out of warranty (i.e. 12 months), and there was nothing they can do. Keep a life span of 22 months in mind when buying this "WHIRLPOOL GOLD"! Better buy that service plan, or better yet - buy a better appliance that does not need a service contract in the 2nd year of use. I may be unreasonable, but I expect an appliance I pay nearly $2000 to last for more than 22 months. I have never had a microwave fail, much less in this short of a period. I expected more of a "WHIRLPOOL GOLD".