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Whirlpool Ranges Consumer Reviews - Page 2

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Poor "Design" & Usability
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- Bought a new Whirlpool glass top stove from Lowe's {nice people}. First thing I noticed is my pots & pan do not sit well/level on the burner elements {?}. Next issue is the biggest, the stove top burns stains/marks easily. Everything from food to soup to water. Then the cleaning and ELBOW grease is required. Lots & lots of elbow grease.

I'm sure Whirlpool has some nice people in the company but 2 things are clear to me; They don't cook on glass stove tops. After they cook {anything} they are willing to spent 15-30 min. cleaning. Sure I'm clean and cook normal products, have never put a live chicken on the burners, etc. but clearly this stove/cook top is a VERY poor design. REGARDLESS of price. This experience and reality makes me shy away from any Whirlpool product.

Company Response 12/05/2017:

Dear C: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (C), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirpool Gas Stove Has Broke Twice Since 3/2015
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA, OKLAHOMA -- I bought a Whirlpool gas stove in March of 2015. Less than three months later the oven was not working it was throwing error code F1. Called Whirlpool. Had them send a technician out. They fixed the control module. It's now a year later and the control module is out again. I called Whirlpool ask them about the warranty. They send out a technician. The technician gets here and tells me it's no longer covered under warranty since it's over a year old. Then the technician's trying to charge me more than I purchased the stove for it to fix it. So I spent almost $1,000 for a stove I only got to use for 2 years. And I had to miss work 3 days just to find out I bought a lemon.

Company Response 12/05/2017:

Dear J.: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (J.), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Terrible Customer Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YORBA LINDA, CALIFORNIA -- Recently our oven of 2 1/2 years old went out. We called a repairman, who replaced the cooling fan, that wasn't the problem, then replaced the electronic board, that was not the problem. It was suggested that I call a repairman from Whirlpool - what a joke that ended up to be!

The service call paid for the technician to step inside my door (is it unreasonable to think the service call would include a diagnosis?!). He wanted more money to take a look at the oven (does that make any sense?!). He then told me that Whirlpool would not honor the previous work done on the range, stating that the previous repairman might not have used Whirlpool parts - even though I showed him the Whirlpool box that the parts came in.

Long story short, had I authorized his work, the oven repair would have cost over $800!!! Whirlpool would not do ANYTHING for me. We decided to buy a new oven - NOT a Whirlpool. I will NEVER buy another Whirlpool product. I am so disappointed in this company's lack of concern and customer service.

Company Response 10/19/2017:

We are sorry your our of warranty experience was so negative. If you would like to discuss these concerns, we would be happy to speak with you. Please email us at NAR_CustomerSolutions@kitchenaid.com with your name, address, phone number and the model and serial number (if possible).

Thank you
KitchenAid Social Media

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Stove Top
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIVERPOOL, NEW YORK -- I purchased a smooth/ceramic top stove top. I've had one before and loved it. The Whirlpool is the worst to try and clean. Yup, I said clean. This should be the easiest stove top to clean (as was my last one). There is something stuck to the top of one of the burners and it will not come off. I have tried: stripping material, steel wool that of course after I tried the conventional single edged razor, Whirlpool cook top cleaner (to the tune of $25.00) - nothing works.

When I called customer service the girl told me this was the only thing she could recommend. When I try to clean the rest of the cook top I have to use a cook top cleaner, window cleaner then a lint free towel. Seriously? Why is this top so difficult to clean? I will never buy Whirlpool again. Never.

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Adventures With Whirlpool - A Warning
By -

NASHVILLE, TENNESSEE -- This review is concerning the Whirlpool freestanding ceramic top range with the electronic control center for the oven. Model number GY398LXPT00. Before I tell about the range you need to know that we reviewed many sources before deciding to purchase a set of Whirlpool appliances for our home. The first was a through-the-wall air conditioner. I am a former military electronics technician with an engineering background, so I'm completely capable of figuring things out for an installation. However, it was an absolute nightmare getting technical information from Whirlpool's customer service number.

I even attempted to get the data from their factory located near our home. No one returned our calls from the engineering department. I finally got someone on the phone at the customer service number, after fifteen calls to confused and clueless reps, who knew what the heck he was talking about, and even took the time to look up and interpret the information for me. It took me a week to finally iron out these problems. And, we found out that the instructions and tech drawings were wrong.

The unit then broke within one week of installation. Luckily, we were in warranty, and the repair was simple. But, I should have taken a hint that something was wrong at Whirlpool. We also bought a freestanding ceramic top range with the special electronic control center for the oven. It worked great for about six months. We only used the oven about three times. Then the control board stopped controlling the oven. OK, so we were in warranty, and the repairman had to visit twice and replace the board and the membrane control (you know, those control boards that are simple pieces of plastic with the wiring printed on them).

I found out later that those control boards only have a 90 day warranty. I found out why when this same control board stopped controlling the oven only 14 months later. We had only used the oven about three more times by then. When I visually inspected the membrane I could actually see a break in one of the printed conducting wires. Those printed circuits are almost impossible to repair or bridge even though it is a simple break because they are weak to begin with - bad engineering. And, of course, we were out of the warranty period. I also suspect that the control board is bad again.

The cost of a repair visit with parts would be about $600 to $750. If I replaced the parts myself, the cost would be about $300. This makes no sense on a unit that originally cost $1700 or so. Customer service was unwilling to stand behind the product with anything more than an offer to take 50 percent off the cost of the replacement parts. They also told me there was no problem listed in their files with this model, even though I have seen the problem listed frequently by dissatisfied customers on the internet. Or, they said I could purchase a new extended warranty (and we know who makes money on those warranties).

I attempted three times with three different representatives to get Whirlpool to stand up and protect their reputation. Their customer service scripts are so slick now that you would swear you were talking to one of those preprogrammed computer voices. I refuse to spend another penny on this stove. I'm experienced enough to know that the new control board and membrane, once installed, will most likely go bad again. All I want is a stove that works when I use it.

Every stove I have bought in the past has lasted over fifteen years with no problems whatsoever, and my last unit was a used model. None of them were Whirlpools. You'd think the technology would improve by now. So, here I am with a useless oven during the Christmas baking season and no spare money to purchase another stove for a while. Needless to say, I'm finished with the Whirlpool brand. I don't know what to recommend to other consumers because Whirlpool and its other subsidiaries manufacture most of the American brand names on the market. So, here's a warning about my experiences with this model.

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Poor Product & Poor Service
By -

CALGARY -- Purchased my wonderful $1300 Maytag Range (model MER587QCW) in 2005. In October 2007, I put my supper in the oven to cook and went out for a couple of hours. Came home not to the smell of our supper cooking but to some awful burning smell. Seems the connection of the large wire to the terminal block had not been pushed in properly when it left the factory and over the years was slowly burning away. The wire had burned all the way through so both my oven & stove would not work. So since we were out of warranty and it was only going to be $100 to fix, we called in the service guy thinking we might get another couple of years out of it - WRONG!!!!

Feb 2008, turned the oven on to 400F, checked on it 20 min later (because that's how long this Maytag oven takes to heat up) and the temp was only at 170F. So I got out my reliable 10 year old crock pot from RIVAL and cooked our meal in that. Now it was time to deal with Maytag (owned by Whirlpool Canada) who, as we all now know, could care less about the quality of the products they produce and after visiting this website I know why they couldn't do anything for me - because they would be bankrupt if they had to do something for free for all their products that failed at less than 3 years old.

The Ironic part of this story: the stove I was getting rid of (which was only 4 yrs old and had only cost $700) had also had electrical problems. When I turned on the stove burner knobs, you could hear a strange sizzling behind the panel. My husband was tired of replacing the knobs over the years and was concerned about it being a fire hazard - guess who had made this stove - WHIRLPOOL!!! Maytag is owned by Whirlpool and had I known this I never would have bought one!!! It was also very disheartening that I had decided to put out the extra money to buy a good stove and end up with a Maytag lemon.

Lesson Learned: buy a cheap stove because they probably last longer and if they don't, toss them and buy another!! Like I said, I still have my 10 year old $40 RIVAL crock pot and $150 8 yr old Delonghi counter convection oven which are still going strong.

My Maytag Washer Story: My mother, sister and myself all bought Maytag washers within a year of each other in 2004. After about a year my washer started to make a strange grinding noise however if I slam the lid hard enough it goes away most times for the rest of the cycle. My mother's washer sounds like a tank when it runs and my sister's also has problems with the wash/spin cycle. None of us will ever buy another Maytag/Whirpool product and neither will our children and their children! MAYTAG IS NO LONGER THE TOYOTA OF APPLIANCES - SAD TO SAY THOSE DAYS ARE GONE!!!

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The Worst Stove We Have Ever Used
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MADISON, WISCONSIN -- We can put items in the oven for the required amount of time and most things do not come out done and are usually cold. Tonight we put in a pan of lasagna that calls for 30 minutes at 375. Came out cold...put in our Cuisinart toaster oven for 8 minutes and almost burned our mouth. This is a terrible stove and oven.

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They Do Not Stand Behind Their Products
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH CAROLINA -- Very pricey electrical panel went out on a relatively new range. They did not agree to cover the "parts" cost. Even though it is clearly a defect, they have no concern for anything not technically within their initial warranty period. They have lost a long time customer.

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Terrible Stove That Runs Way Too Hot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- I bought a Whirlpool stove about 2 years ago and it will be the last Whirlpool I buy. The gas burners cannot be turned down to a simmer. The oven runs so hot that to bake something at 350, I have to set it to 225. I had to buy an oven thermometer so I could see the actual temperature. I'm very disappointed as Whirlpool used to make dependable appliances. I am not impressed.

Company Response 12/05/2017:

Dear G: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (G), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

Replies
Electric Range
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VINTON, IOWA -- I will never buy another Whirlpool product. I purchased an electric range in 2015 and the oven has broken twice. The first time it took over 6 weeks to fix. Ridiculous.

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Whirlpool Ranges Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 30 ratings and
63 reviews & complaints.
Contact Information:
Whirlpool
2000 North M63
Benton Harbor, MI 49022
616-923-5000 (ph)
616-923-5038 (fax)
www.whirlpool.com
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