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Cold Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHEPHERDSVILLE, KENTUCKY -- I went to this location as it is off the I-65... where you expect fresh food as it stays pretty busy with traffic flow. So when did White Castle stop serving hot and fresh food? They all used to warm the buns and they were soft and fresh along with the tasty burger with onions and pickles. These buns were not warmed and fresh, and I had two cheeseburgers and the cheese was not even melted on the burger! Just slapped on a piece of cheese and served it cold! It is sad to experience the changes in this great American icon... when White Castle goes bad we know the USA has totally gone to hell.

I would think maintaining their reputation would be so important in this day and time, to serve the hot and fresh food like the past 50+ years, and keep the clean standards that were always part of the White Castle reputation. Absolutely nothing can remain the same because management and workers just don't give a damn. It is truly sad.

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WATER, I Need water.....
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOWNERS GROVE, ILLINOIS -- I have been eating at this White Castle since I've lived here. (23 yrs). Me and my husband had a craving for sliders yesterday, so we stopped for a dozen. Well I have NEVER done this before but I ended up throwing some out. After choking the first one down, I couldn't understand why I almost couldn't swallow the burger! So I opened the second one and was SHOCKED! There was literally nothing between the buns... IT WAS ALL AND ONLY BUNS!

The “meat patty” was so thin I almost didn't see it. There were hardly an onion to be seen, and the only actual taste to the burger was the pickle! WHAT HAVE YOU DONE TO THE SLIDER AND WHY? To save a few bucks? Well, I just lost my craving forever! I will never go back. Does the company think we are so stupid we wouldn't notice? SHAME ON YOU!

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Burgers and Buns Always Cold
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- I go the White Castle on Michigan Rd and quite often there is a LONG wait there in their drive thru. But what's so annoying after waiting so long the burgers are semi warm and the top bun is always hard. I usually have to take the top bun off to eat my burger. I don't even like to feel it with my fingers. So this time I asked the girl when I get to the window, waiting as usual, if the could steam my top bun. Well got my food and the buns was cold but the onion rings was hot. Don't go to this one. Go to the one in Carmel or in Castleton area.

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Safety First and Appearance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI -- When I went into White Castle today there was one person (maybe a customer) looking a picture on the wall, another customer standing at the counter who had been waited on. When I got to the counter the first thing I notice was how filthy the floor was in the cooking area. What was really shocking that the employees act as if it was business as usual.

I made a comment, "If that floor does not get address someone could be seriously injured." It appear to have grease covering most of the floor. On other hand if was water, it was too much and it is still a risk factor. This store was not busy at all. I don't understand why that floor was not been address. After leaving the store I decided to call and speak to the manager. What a waste of time. So I told her I will take my complaint to headquarter and I did. Safety first and appearance goes hand in hand.

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Terrifying
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- Despite how terrible the food is, I decided to stop in after a long bus ride. This isn't about the food. It's about the unique and terrifying experience of eating fast food in America. After finishing my food and sitting down with a drink refill, a booming male voice informed us (the customers) the site is under video and audio surveillance. There is to be no loitering. People who just sat down with their food were told they must leave immediately or the police would appear. The announcer, who probably called in remotely, got a sick thrill from frightening everyone. Even the employees stood still in fear. I'm never eating at a hole like this again.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINGTON, KENTUCKY -- Went through the drive through and asked to pull forward, waited 12 minutes before going inside to ask what the status of my order was. The employees were so busy flirting with each other and serving those behind me in line that they had forgotten about my order!!!

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TERRIBLE. the Wait and Wrong Food Order.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENOSHA, WISCONSIN -- Visited White Castle yesterday. Only 3 cars in front of me. Took 20 minutes to get to window. I asked for 6 White Castles, hold the pickles. Instead I got twice the amount of pickles and double the onions. It was the worst burger ever. The onions slipped out onto my clothing and all over my new car. Disgusting. I won't be back for a very long time, if ever.

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Gift Card Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28 Batch and Reference: ** Authorization: ** - My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 worth of food. As I got to the window a team member had explained to my husband and I that any customer that spends over $25.00 in one transaction gets 2 gift cards, one for $25.00 that's reloadable and just a free $5.00 gift card if we add .50 with our order. We both agreed sure why not. Our total we spent in cash was $27.50 and the team member handed me 2 receipts. One for our meal and another showing $25.00 on one gift card and $5.00 gift card.

The bottom of that receipt says Card Activated Gift Trans Number: **! Now on the back of the 25.00 gift card it say's it's reloadable after first use and $5.00 gift card says it's valid and redeemable starting 01/01/2014 until 02/28/2014! With today being a holiday New Years Day, we thought it would be a great time to use these cards. My husband had try buying a 30 crave case box and 2 sacks of fries. When he gave the member the gift cards to pay for our order he said there was no funds on either card though we never spent it because we could not use it today. I know we did not misunderstand a thing the employee had said because there were 2 of us.

As a loyal customer and being a store manager in retail myself the customer is always right. Your employee did not explain the offer right and gave us a false advertisement or ripped us off. I'm not asking for reimbursement but it would be nice if they could make it right over some redeemable coupons or something. I'm so disgusted that someone could try to rip off 2 senior citizens and think it's OK to get away with it cause they think us older people are stupid and senile!

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Poor Management Skills. Lying Manager
By -

WHITEHALL, PENNSYLVANIA -- I had visited the White Castle on MacArthur Rd in Whitheall Pa on Nov 20 2011 and purchased $54.47 of food. When I got home some of the food was raw and uncooked so I called and spoke to a woman that took my name and order number a list of items that were raw and stated for me to come in to get the food replaced... Today Nov 27th I was passing by so I stopped to get the food and was giving the food without hesitation which made me a happy customer.

As I proceeded to my car in the parking lot I was chased down by a caucasian male who was yelling that he gave me the replacement food already last week and has my plate number down... I knew he was lying and when I approached him and confronted him he stated never mind and went back in the White Castle... So frustrated from the embarrassment from him yelling at me in front of all the people in the parking lot, I went back in the store to get his name and he and other workers refused to give me his name which I found out was **.

Then I was threatened by a caucasian woman that they were going to call the police... I then left the White Castle and called the police myself and got a incident number for the report... I just don't know why he lied like that. I am under the assumption that due to me being a hispanic minority, he didn't believe me and made up a lie to back up his accusations. I still have my receipt and if he gave me the food already and has my plate number, then me and my vehicle should be on their surveillance cameras which I am 150% sure its not... cause I was never there prior to today and the original date of purchase.

Please help me with any advice or measures to take to prevent this from happening to any other innocent customers. I have posted numerous reviews and also filed a complaint with BBB. I will be contacting the corporate office Monday morning as well. Thank you for listening and any help would be very much appreciated.

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I said NO pickles
By -

I'm a little puzzled by the White Castle System in the drive through. I placed my order and specifically asked for NO pickles on my sliders. So, the nice man taking my order asked me to confirm the order on the screen was correct and it WAS. So, when I get the sliders home guess what - you guessed it pickles. How can there be a flaw in such a ideal way of placing a drive through order. Oh well, even though I got it right they didn't. I never called the store to complain. This site is so much better.

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White Castle Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 17 ratings and
26 reviews & complaints.
Contact Information:
White Castle
P.O.Box 1498
Columbus, OH 43216-1498
614-228-5781 (ph)
www.whitecastle.com
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