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Still fighting for my money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA, OHIO -- As I said before, I bought a wig on the website called "WigsBuy". After I received the wig, the style of the wig didn't match the description or the picture. And the color was too light. I sent an email to them, and I let them know that I was not satisfied with my item and that I wanted to send it back. I had to wait 24 hours for them to answer, and they told me that I should try to style the wig and also try it. I sent them an email and said that I already knew that it was not what I wanted.. after that I had to wait another 24 hours for them to answer, and they came up with all kinds of excuses and told me that I was not going to get the full refund of the price of the purchase. They told me that they would only give me 65% of what I spent. So I asked why I should only get 65% of my purchase if the wig was completely new.. all I did was open the box. So I have been sending emails back and forth several times, then they told me they'd give me back 75%. So I agreed because I am fed up with this game. I have sent the wig, and I told them to put the money on a new credit card number because the credit card that I purchased the wig with is lost. They told me I should buy something else from the website so they could have records of the new credit card number so they could pay me back as soon as they got the wig back. Finally, they sent me the address to send the wig back, so I have sent it back with a tracking number, the last email I got from them so far was them saying that the only way I would get the money would be on the credit card that has already been lost. So, WHAT IS WRONG WITH THESE PEOPLE? Are they going to keep my money and the wig as well? I urge you guys on this website to file a lawsuit against these people who scam their customers. THIS HAS GOT TO STOP!!!!!!!!!!!!!

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Wig Received Not As Advertised
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I bought a wig from the company and once received, it did not resemble that which I thought I was purchasing. I emailed the company and they requested that I email them a picture. I emailed them three pictures, one with the advertisement and the picture of the wig I received next to each other; which was a clear example of the differences. The company replied and told me to take some hair spray and fix the wig to make it beautiful. They basically refused to provide address so I can send back the wig for a full refund or an exchange for the right styled wig.

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This Place Is A Rip Off - Press For Money!!! Sell Mess!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEIJING, CHINA -- I purchase a wig from Wigsbuy.com and that wig came missing hair and it looked nothing like the picture. I contact Wigsbuy to explain to them I want my money back, that I was not happy with their merchandise, and I do not want this wig. They proceeded to tell me to put hair spray on it and do what I must. I wrote them back and said I was sending this wig back and I want my money. They told me they will refund me $10 and I can keep the hair. I want my $58.00 and I do not want this wig.

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Terrible Product and Refusal to Give Refunds
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- They have a very nice site and give you many choices of wigs you think you can get. It doesn't matter what style or color you choose, you get a poorly made, haphazard, uneven choppy wig of whatever color they feel like sending. When you try to get resolution, they tell you what a great price you got and how it was made just for your order.

I sent photos comparing what I ordered with what I got. They claimed nothing was wrong with it. The best they would do was refund $10 (I paid $118). Complete refusal to acknowledge the problem. It took a month of back and forth complaints. Luckily I paid with PayPal who said they are very well acquainted with these people and their practices.

It's a great racket. Throwing something together and charging $118 for it and closing the complaint by refunding $10. I doubt they have ever made a wig that was acceptable. I have never dealt with anyone with such a blatant disregard of business ethics. There really should be a way of stopping people like this. I suppose complaining and spreading the word is the best I can do.

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Awful Company / Fradulent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA, ILLINOIS -- I ordered a wig and paid through Paypal. I never received an order number, invoice, email, shipment info--nothing. I tried to contact them to no avail. They just took my money. I should have check the reviews before. Please do not do business with these people. Frauds!! BEWARE!!!

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There Wigs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I purchase two wigs from Wigsbuy. One was ok, the other wig was the wrong color and the wrong wig. I have been texting them to send the address and they refuse to send it. Please do not buy any wigs from this company. They are a ripoff and scam. I am out of 71.00, so mad right now. Please read the reviews before you make any purchases.😡😡😡

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Scam Company! Crappy Merchandise!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- Totally disappointed! Sent me wig color I didn't order, looks so ridiculous, no way I would ever wear in public, looks so stupid, and it has a bump on one side and can't get that to even go away. Plus you can totally see the cap under the blonde hair on the top of your head in back, so there's no way I would ever wear it. The wig costed like $85.00!!! And I can't even use it! Total piece of garbage! Really pissed off! Really makes me hate Chinese people even more than before! Lol!

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Trash Wig Not as Described. Will Not Answer Emails.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- Wig received not as described or pictured. Have asked for refund and I will return wig. They offered $25.00 for a wig I paid $120+. Have requested several times for address to return product with no answer. Even went to PayPal and they declined because if the product looks similar to description then they are satisfied. Will tell all my friends to avoid this company as I will never buy from them again.

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Fraudulent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHUNA, COLORADO -- After waiting for weeks for a wig that I Purchased May 3 2019....i requested a refund...this is their reply: DO NOT PURCHASE ANYTHING FROM THIS WEBSITE....FRAUDULENT....

Wigsbuy.com

Dear GIGI

Thank you for your concern of our website.

Your this order placed on May, not March.

And it can be shipped out today or tommorrow if you agree.

Yo ucan get it in one week

If you cancel, you can just get 30% refund, it will be unworthy for you

Any questions, please feel free to Contact Us.

Best wishes

Julie

Customer Service Department wigsbuy.com

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The Wig Has a Big Manufacturing Problem and They Said That the Wig Is OK
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINA -- I bought a wig from Wigsbuy.com and the wig that I received on July 2 th 2013 has an important manufacturing fault at the top of the wig. I sent them the pictures, but they have the nerve to tell me that the wig was OK. Sorry, for my bad English - I speak French usually. I already sent the wig back to them with Canadian Post and it cost me $25.00 CAD.

Please tell me WHAT can I do to get my money back? I paid $121.99 US... It's a lot of money. I'm not working and I need my money back. And where can I lodge a legal complaint against the WIGSBUY.COM? We have to stop them! Thank you for helping me. I appreciate a lot.

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Wigsbuy Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 93 ratings and
93 reviews & complaints.
Contact Information:
Wigsbuy
Ruipudasha 5 Floor Building 2 Yard 15 Hongjunying
Beijing, China
86-29-68533057 (ph)
www.shop.wigsbuy.com
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