Wigsbuy Consumer Reviews - Page 3

FT LAUDERDALE, FLORIDA -- Oh how I WISH I'd checked reviews prior to ordering from this sorry excuse for a company. Do yourself a favor... DO NOT order from this website. Customer service... poor. Product... poor. Long story short, I ordered 2 packs of clip-in extensions in the color #2. I've been wearing extensions, wigs, etc for like 25 years so I'm very familiar with the colors and which ones look best on me. #2 is a natural black but what I got was more like a number 30. It's reddish... NOTHING like a number 2. Plus the hair has this very strong weird odor.

I emailed them 3 times. You think I received any answer? NO, NOTHING AT ALL! But when they were trying to communicate with me prior to my receiving the hair, there was no problem. Now that I have a complaint and need a resolution, all of a sudden, it's so hard to get someone to respond. So now I feel stuck with hair I cannot use and I can't even get a refund or replacement. I'm highly upset and disappointed. This was my 1st experience with this company but best believe it's also my LAST and I will tell everyone I know to stay away.

PONDER, TEXAS -- I ordered a short human hair wig pictured with a little curl. What I received was a heavily perfumed POS that I won't even put on my head. It really reeks. The hair is so sparse, there's no way to style it. I wish I had checked reviews before purchasing. Instead, I ordered another wig before I received the first one. In fact, I decided against the second wig and tried to cancel, but it arrived any way. It still in the shipping package unopened. I know it will be as bad as the first one after seeing so many bad reviews.

DO NOT PURCHASE FROM THIS CHINESE COMPANY. YOU WILL REGRET IT. I was completely ripped off. They won't refund my money. I'm going to contact PayPal and see what they can do, but I'm not hopeful. Product: HORRIBLE DISASTER!!!

CHINA -- I bought a human hair wig from Wigsbuy.com and it came very late to begin with. The hair on the wig is spacey. There are white pieces of cloth in between the weaving. So no matter what you do to cover them up you just can't. I told them about this and they wanted pictures of this. First of all they send no paperwork to return, exchange or refund your money which is a # 1 tip that it is a scam operation. If you send them pictures they might give you 50% off the price back even though the tags and the hair net and everything is still intact. Please do not buy from this company - go online if you don't believe me and see all the complaints.

ILLINOIS -- These people are the rudest ever of my life. The wigs they send are poor quality, they smell. They use different types of hair and pass it off as human. If you want a refund they will only give you a percentage back. If you send the wigs back from the States to China it will cost $220.00 for one wig with DHL, I know I priced it. Do not buy from Wigsbuy.com... Please never buy. It will take over a month to get the bad wigs and they are very bad quality and not as pictured. Warning please save all the hardship... This co. is in China not in the U.S.A. They hold all the cards to steal from you.

CHINA, DISTRICT OF COLUMBIA -- Whoa nellie, does this company take the cake. First the items I receive are crappy quality and nowhere match the website photos. Then the customer dispute link doesn't work (convenient for them) and no one answers any of my emails until I finally put up a bad review on a Website (they troll review sites and enter in fake reviews identifiable by the poor English and stupid titles). When they saw my review, they actually posted they would "punish" the employee who processed the order. Nice China, real nice.

Then they refuse to do a refund despite the blaring differences between the product and the website photos. Then after giving them several more links of bad reviews I posted, they offered me back $10, $25, and then eventually a full refund when I lodged a complaint with PayPal. They only offered a refund if I were to close the dispute with PayPal.

Now they've received the wig back, and have only given me $87 of the $107 the extensions cost out of my pocket. They claim it's to cover shipping. However shipping was FREE as part of the buying deal and I had to pay to have it shipped back to China. So honestly they should pay me back the extra 20 they're keeping, plus what it cost to send that piece of trash back. They have now offered me $10 if I remove the bad reviews. Not on your life you psychos!! They are nasty, pirating thieves. Take your business anywhere but here.

NORTH LAS VEGAS, NEVADA -- I love my experience with this site. I would not have purchased if I read the negative reviews first but since I did I had to wait to see what I got myself into. I was really afraid and mad I would lose my $250.00. I actually received the wig less than a week later and I love it. I got some free items in the box as well. I am impressed with the array of wigs on the site and their pricing is very reasonable. I have been wearing fake hair and real hair for over ten years. I spend a couple thousand on some wigs and now I will continue to shop here. The prices are good and the service was great. Will buy again and I am thinking they have fixed their errors.

CHINA -- The Wigsbuy company over in China is a big joke. We have people buying hair from them and when they get it the hair looks like they took it off a dog with bad hair and they already know that the customers will complain and will want their money back. They are playing games with everybody, we will get rich off of anyone who buy a wigs from us and there is nothing that the good ol' U.S.A can do about it. Why have a consumer revolution? They will never do anything about it?

I had this happen to me. I ordered a wig from Wigsbuy and they didn't want to pay me but thank God, PayPal was there for me. Someone needs to put a stop to this company. Just read everyone's complaint about Wigsbuy and you will see how people are crying out for help from you. But, as I can see why care? It did not happen to you or your family.

I am a pastor's wife from Kokomo, Indiana (USA). 7 years ago, I was diagnosed with cancer & had chemotherapy. Due to the harshness of the treatment, I have to wear wigs to this day. I saw the wigs buy site & was very impressed with styles & price. So I ordered 2 beautiful styles at 2 different prices, which cost me over $200.00. More than what I normally pay. When I received the wigs, they are both identical, but do not look like either of the wigs I ordered. Now I am unable to reach anyone for help. This company needs to be stopped. They are taking money by scamming people.

CHINA -- I ordered a real human hair wig for more than $300. The website looked American. I also paid for expedited $20 at the time. After I paid, something didn't seem right to me. I wish I googled before I paid, but I believed all their glowing reviews. I saw all the people that were scammed upon googling. I felt sick to my stomach. I tried to cancel my order immediately. Of course I could not phone them as they had no number to get through to! I emailed them and said I had just ordered but I'm cancelling as soon as possible. This was a few hours later. I waited for a response... I waited... I waited. I was so upset at this point because I knew I just got screwed!

Finally 3 days later! I get an email that says we cannot give you your money because we already purchased the materials to put the wig together for you and it's been more than 24 hours. I wrote back and said I canceled right away, but no one responded until 3 days later. I even time stamped all my emails and sent them proof. They said they will give only $80 back. I said, "What about the United States expedited charge? Why did I get charged $77 and not $15 for that? It said $15, not $77." They did not respond ever to this day about the charge. I received less than half my money back and I didn't even get a wig. I hate them. I hope they get closed down.

CHINA -- Do not buy from this company. Somehow, we have to get this out to the poor saps like me that fell for the great wig pictures!!! My wig looked nothing like what I ordered, it did not even have enough hair on it to cover the netting. The color was ugly. It was so poorly made I could not even believe it. Then read their return, ha… nobody returns your call. No way to get a hold of them before you supposedly return item within 7 days, with box unopened!!!

How are you supposed to see what is in the box if you don't open it? Let alone try on the wig which I now probably have brought head lice into the house! Anyway, the greatest thing since sliced bread is PayPal, safe and deals with this crap for you…... So here I sit with an ugly wig, and PayPal will give them 10 days to deal with giving me back my $165 and if they don't reply within 10 days to PayPal, PayPal will refund me and take it out of their acct. Yippee, do nothing online without PayPal, that is your safety net people…. Never again!!!