LATROBE/PITTSBURGH OFFICE, PENNSYLVANIA -- First, the company advertises incentives on the radio, but you are told they do not apply to your area, however, you are in the listening range of the advertisement and they do not specify this. Then, when you call, they tell you one price, but declare another when they arrive, however, you are not told this when going over pricing on the phone. In addition, in our case, the estimator was late to the appointment and smelled of alcohol. We called to complain to his manager who claimed that he was just with him prior to the appointment and had no problems with him. (I have a feeling they were out together prior to the visit.)
He also was very rude and in no way was apologetic for our experience. When we asked for his boss, he said he was "good friends" of the owner and basically that we would have no luck with him either. I feel this was extremely unprofessional, no customer service, and false advertising. They do not realize how much we could've purchased in the future with the properties we own and the connections we have in real estate and construction. I wonder if the owner of the franchise really doesn't care like he indicated and if the Window World Company also doesn't care of how unprofessionally they are handling business and losing business?!
Also, I have a family member who used them prior to this where the window was put in crooked/at a slant and we just thought it was due to having complications (which they were having while putting it in), however, now, I'm wondering if they were not also drinking!
WAYNESBORO, VIRGINIA -- First of all for the record I'd like to state that I am not the type of person to complain. I work in customer service myself so I realize how difficult it can be. However, my experience with Window World has been absolutely horrible. Their customer service is terrible. Not only do they never call you back when they say they will but the person who measured my windows the first time measured wrong so my new windows were brought to me and not able to be replaced on the installation date.
It has been a nightmare trying to find out when the new windows (for the second time) will be installed. Not to mention the fact that all of this has already been paid for. I will never recommend Window World to a friend or family member ever again.
SAINT PAUL, MINNESOTA -- Hired in March and parted company in October this was the most stressful and disappointing consumer experience I've ever had. Window World showed its complete incompetence with the install of soffit, fascia and shingles. The first attempt had to be completely removed and redone the job was so bad, then a month after they left fascia started falling in my neighbor's yards on both sides.
The roof job was a series of incompetencies, including knocking down my chimney leaving the bricks in the attic deceptions as to cause of wreckage, blaming the bricks and mortar, (which were in good shape) as the cause of the fall, replacement with inferior products, extremely poor roofing work that is uneven and looks terrible. (Habitat for humanity did my garage several years ago and it looks great compared to WW's incompetent work)
When I withheld payment due to incompetent work the owner threatened a lien against my house saying I would never be able to sell with a lien and he would take me to court, when I said court was my next step he laughed at me on a conference call and said he was going to sue me. The little prick then said his crew did a quality job and I was just trying to get out of paying them for the work! This idiot then dropped the final bill 300 and said he was going to breach the window contract and not install them, this was the original reason I contacted this terrible excuse of a company.
LADSON, SOUTH CAROLINA -- I ordered new windows 10 months ago and initial installation is still not complete. After 2 days of installing 10 windows, we discovered numerous problems with the windows: several windows would not close completely & lock; there was a nail protruding upward from the bottom of a frame for no reason; many of the window sashes had internal defects & had to be replaced; a locking mechanism wouldn't work; a screen had holes in it & the frame was bent with paint scraped off; screen was wrong size; long gaps of caulk was missing on most of the windows.
Window World employees would come to fix something & not have the right part or it wouldn't fit. The office staff schedules appointments but the workers show up hours afterward and you don't get a call. They have measured 6 times for a screen and I'm still waiting on one that will fit. Poor customer service and very unprofessional. Their windows were the cheapest so it's like what they say "you get what you pay for" with Window World.
AGUSTA, GEORGIA -- Salesman comes out, measures and says we have your window, 500.00 so I give him the check, 100 was for permits as stated on form. 8 weeks later installers inform me that they have the wrong window. BM from Augusta tells them that's the window he signed for. I asked to see the permit. I was told by the Office Business MGR, it's not mine to see. Permits are to be posted by law on building where work is being preformed. This nut job tried to make up stuff as she went telling me it was my fault because I signed for the wrong window, but not the salesman that filled out the paperwork.
TOWANDA, PENNSYLVANIA -- I had them install windows and siding. They apparently don't take pride in their work as it was fairly shoddy to say the least. I could have done just as good a job, and I'm no contractor by any means. They had to come back a few times. I should have them come back and fix their work right now, but I'm tired of the headache associated with dealing with anyone associated with Window World.
They will waste a lot of your time. They would make an appointment to come fix something, then never show nor call. I even had the owner of our local Window World make me an appointment and his contractors never showed or even called. Their work isn't worth the hassle they will put you through.
TUCSON, ARIZONA -- Unfortunately, Window World does not honor their warranty on their windows. I am the second owner of the house and noticed that the windows were falling apart. The vinyl was warped and when it would rain, the water would come inside. I called Window World and they said that since I did not transfer the warranty one month after purchasing the home, this voids the warranty on the windows. Their windows do not hold up in the Tucson heat.
I mentioned that I am in the market for additional windows but they were not interested. Although they saved money on the windows that failed by not honoring the warranty, they will not obtain future business from me. I was disappointed in their lack of service.
HOLLY HILL, FLORIDA -- Our horrible experience with Window World. #Windowworld. This is a review I'm about to post. Mind you we had 13 windows installed. NOT CHEAP!!! A very unprofessional job. The installation good but the cleanup was a joke. The installers arrived 3 hours late. They did not place dropcloths down. Since just about every window broke coming out I spend 3 days trying to pick up broken glass from my landscape rocks and shop vac the carport and driveway.
Glass was tracked into the house which is carpeted so lots of vacuuming there too.
I did speak to the installation manager and he gave me a $50 credit. At this time I hadn't mention that two of the workers were on speaker phone the entire time they were here, which is in itself very unprofessional, especially given that they were on the customer's site. Now we are having issues getting the inspections done. Since the installers were late but the inspector was on time he could not do the "framing inspection". Window World kept telled me they scheduled our "final inspection" for this past Tuesday but it wasn't. They then told me it would be scheduled for this Thursday but it wasn't.
I called to tell them that we weren't scheduled. They looked into the matter and they found out they missed the framing inspection. This time when I spoke to the installation manager he said they're working on it. I told him that there was no way we could recommend Window World to anyone. He said "I'm sorry you feel that way". I asked him "how else could I feel?" In all honesty I could never recommend Window World.
BOISE, IDAHO -- Stay clear. Large investment. Go local where they care about their reputation. Appointment for 7am installers showed up at noon hungover. Then pulled out coolers and lawn chairs. Tore down our fence and let dogs out when we had a gate on the other side we told them they could use. Cut huge chunks of our finish wood out filling up to 1 inch of silicone to fill. Dirt in everything. They did not cover anything in our house when sawing.
New owner of the business would not work with it and even threatened my life saying he would bury me 6 feet under. This is after already giving him thousands. Still missing the screen to my porch and new screens for the 3 warped that were installed. We work too hard for our money... stay clear!
OCALA, FLORIDA -- I contracted with this dealership in mid-January 2015 expecting to have all of the windows in my home installed within 6-8 weeks. Initially WW Office Personnel alerted me that there was a problem with Permitting in our County due to a new law regarding a final inspection on our in-ground pool. (What? It was built in 1987 and the work we had done requiring permitting since then never mentioned an "open issue" on a final inspection. Besides which we took a back-hoe to the danged pool years ago and had other permit-required work done over the years.) I had to work with County Codes to correct the issue.
Fortunately although it took almost two weeks to correct and get scheduled for installation, the next step would be beautiful new windows. On the day of installation, two young men arrived ready to work... They completed our entire house in a single day, worked without taking their lunch breaks and were totally professional and helpful in every way. They didn't seem to mind us asking questions, however, we did try to stay out of their way. On the evening of the installation there was a major storm headed our way and they did not want to chance the outside caulking to be washed away before it could dry sufficiently.
After the storm, they drove back 1 1/2 hours the next day to complete the outside caulking. Both of the installers are young men under age thirty and both had tremendous work ethics. I would absolutely recommend them and this company to anyone choosing to replace their windows. The cost was a bit more than some of the big-box stores but the hurricane rating, the guarantee and the professionalism involved, absolutely justifies the little extra we paid.