Window World Consumer Reviews - Page 7

RALEIGH, NORTH CAROLINA -- October 17, 2014 - WW just finished installing 10 custom double hung replacement windows, 2 large bay windows, and 4 large fixed door/windows in my 20-year-old home... Love the sales representative and Love the installers. Extremely experienced and they know what they are doing. Highly recommended.

GRAND RAPIDS, MICHIGAN -- No problems at all. Had windows in both kitchen and living room replaced while home was under construction replacing siding. The whole crew was knowledgeable, polite and efficient. We are getting the rest of our kitchen windows and bathroom done this year. RECOMMENDED!

DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had... don't know if it was just a bad crew or what.

First, they told me they would do one window at a time because it was the dead of winter. They took out 5 windows in my dining room all at the same time. When I questioned why, I was told because I had hung a sheet up between the dining room and living room they thought it would be okay. A sheet does not keep the heat in!

My friend told me they were never inside her house. I had all 3 men in my house tracking up my white carpet. They chipped paint from my walls, chipped a wood base board, scratched saloon doors in bathroom, and gouged wall paper. They pitched an outdoor thermometer for a solar clock I had into an empty flower pot where it got rained on and now my temperature gauge doesn't work. They left chunks of mortar in the floor in several rooms. My dining table was covered in cement dust... I had a mess to clean up when they left.

I complained and their supervisor came out and he assured me that they would talk to the crew and make sure the next customer was aware these things might happen... said that is where they failed me. What?? If they had told me that, do you think I would've used them? He promised me a $100 discount for my troubles. I have not seen a penny. Oh, and when they say the person who referred you will get $100, don't believe them. She hasn't received a cent. I wish I had gone with another company. And do not believe the $189 window...12 windows cost me $3500.

OKLAHOMA CITY, OKLAHOMA -- An older grandpa like salesman promised that new windows plus all the wood around the old rotting windows, except for the transom above the window inside the sheetrock, would be replaced all for $189.00 per window plus $50.00 per window to tear out old windows. OK, not bad, all new wood, sure I would do that, the salesman seemed trustworthy. Here is half the money.

The installers arrived 4 weeks later, looked at the windows, and said the wood is rotten around the old windows and they didn't think it was a good idea to install new windows. Well, you are supposed to install new wood around the windows or that is what I was told by the salesman, please just call and get this clarified. I am sure there was just a mistake. But the guys were sent to my house from Window World and were actually told that they would not need anything else for the job but the windows.

The installer said that they were often sent out to jobs that the homeowner was told one thing but they never intend to fulfill the empty promises. He asked that I didn't say anything about what he told me because he would not get any more work from Window World because he was just contracted labor that they randomly use.

The phone call produced nothing but an ensuing argument between me and the owner. They told the contractor to install the windows as is. I told the owner that I would take him to court if he didn't replace the rotten wood around these newly installed windows. The owner came to my house arguing with me and even threatened to tell the judge if I took him to count that I cursed him out over the phone which absolutely did not happen. I showed him areas that I could push my finger into the old rotten wood. The next day about three window sills on the outside of the house was replaced. One of the sills had a crack the entire length of the window sill.

The two guys installing my siding listened to and witnessed this entire drama took it upon themselves to tear out the broken wood on the window sill as well as replacing the other rotten wood around the windows. I will never purchase a single item from Window World again and I will never recommend them to do anything for anyone.

PITTSBURGH, PENNSYLVANIA -- I worked for Window World for one month and they never gave me enough time to learn the job. They didn't get any traffic flow in their showroom - 30 people in one month - and blamed me for not getting enough appointments for salesmen. I got 15 appointments for 30 guests! I had to leave work for 30 minutes to go home and find my wallet, which I thought I lost, and they docked me for four hours pay. They were mad because I didn't notify anyone and took $36 out of my pay. No one was around to notify!

The marketing director jumped on my case less than one month into the job because of low productivity, lack of communications with her, complaints from five customers who lied about bad experiences with me in the showroom or on the phone during greeting calls, and a broken window pane that I never touched. I completed most of the greeting calls - 300 in one month - with positive results and they terminate me for losing two contracts because two customers didn't give me a chance to say anything in the showroom.

Then I got blamed for not directing a salesman, who was present in the showroom, to a customer when they are looking for windows. I was never told to do that. I scheduled appointments on my computer when the customer was available for an appointment. I would get on the phone with a customer to review their contract and I couldn't even read details back to them because I couldn't understand the salesman's writing style.

One time I said the wrong color to a customer and they cancelled their contract because they claimed they talked that same day with the salesman and changed the colors of their windows. I didn't know they spoke with a
salesman and then she cancelled the contract. I got blamed for that as well. They kept changing the job description as we went along. I went on Craig's List to look for a second job because I was only getting $9 per hour and they had the audacity to post my job the day before they fired me. They claim they help various charities with generous contributions.

Now I face losing my house to a school tax bill due November 30 if I can't find work and falling behind on other bills because Window World makes new employees out to be scapegoats for their lack of communications and lousy training procedures.

GRAND PRAIRIE, TEXAS -- Window World will hire contractors so you will not know the skill of workmanship. I had 11 windows replaced and they sent out a 2 man crew (father and son). The father was still teaching the son while at the house. They used drop clothes inside the house under the area where the windows were being ripped out. There were no drop clothes put on the outside of the house and the next day I spent most of the day using my own shop vac to vacuum up shards of glass (still don't know if some of the glass fell into the pool that is outside the kitchen windows.)

I am also concerned about now planting in the flower beds that were under the windows as I am fearful of getting glass in my hands the caulking that was put on the inside of the windows was put down very uneven and also not completely sealed. They cut corners and put new caulking over some of the old caulking instead of removing all of the old.

Some of the boards around the bay window were loosened while the windows were being removed and they didn't reseal the wood under the windows. All of the caulking on the outside of the windows was smeared unevenly and without any attention to detail as the caulking was all over the bricks next to the windows and there are still spots where the windows were not sealed completely.

After they drove off I had to use my shop vac and clean up all of the broken glass they left on the street that was under their trailer that they used to haul off all of the broken old windows. I have a call into the company for a manager to come look at the work done and I will do a follow up post after I meet with Window World.

JACKSON, TENNESSEE -- We ordered 19 replacement windows in the amount of 6900.00. When Window World installed them half way through I noticed they were not the windows we purchased. The installer said he would install them all and replace them at a later date with the right windows we ordered. The Salesman lied to us constantly about what was going on with the window problems. Not once did anyone call from the Jackson Office to talk with us about the problem. We had to go through the salesman. At the time of purchase the Salesman lied to us in many areas about the windows and the company service.

The salesman told us to keep the windows at half price and we would be OK. The heat was 86 degrees inside our home with the air running all the time. Day and Night. Our old windows the temp stayed at 74. The windows they put in the home fogged up a lot. Poor grade of glass. I could get no help from the Jackson Office, so I called the main office of Window World and spoke to Vice President and acting President of Window World as the office of President was vacant. He was very nice and he called Jackson office. The VP told me the error on the windows should have had priority and been installed in TWO weeks time.

It was a month before we got the right windows in the home. We waited SEVEN WEEKS for our windows to be replaced. The salesman and the company is going to be sued for fraud about the window situation. There is a lot more to this but no need to go into all the detail. PLEASE do not buy windows from this faulty company. Bunch of liars and don't care attitude people in the Jackson Plant. The VP told me their plants in different areas was half owned by people who bought into Window World. Again I say, beware of wolves in sheep's clothing.

Worst people I have ever dealt with and I am 73 years young. Look at all the complaints online about Window World. Everyone can't be wrong. STAY CLEAR of WINDOW WORLD WINDOWS. Use someone else in your area. Thank You and have a great day.

HOUSTON, TEXAS -- Window World Windows, Houston Texas PLEASE ALSO READ MY FOLLOW UP. My Husband called to see if our replacement windows were in and that is when they scheduled to come out. The appointment was set up for early Friday morning at 7:00 A.M. About 9:00 A.M. my husband called and they were on another job, they said they would be at my house at 11:00 A.M. It rained on them where they were so it took longer than they thought it would.

Finally they called again about 12:30 P.M. and said they were an hour away, my husband called them again at 2:30 P.M. and they said again they were an hour away. They were told that the radar was showing about 4:00 P.M. we would get rain, well guess what they waited until 4:00 P.M. to show up so they said they would be back the next day (even though the rain ended 1/2 hour later). They said they had two other appointments first (in other words if they bump you, you still have to wait) but they would be at our house by 3:00 P.M.

We just received a call at 3:30 P.M. and again they said the job was taking longer than they thought but not because of rain this time. Will try again tomorrow they said. So we are still waiting on our windows. The few dollars we saved between Window World and Home Depot is not worth the aggravation. We have replaced several windows with Home Depot and have never had a problem with workers showing up when they say. So for two days I had to stay at the house waiting on them for NOTHING.

Obviously Window World does not have enough installers to cover the area but if they keep working like this I don't think they will have to worry about it. We have not received the windows yet but the salesperson said they are the exact same window we got from Home Depot so I already know I like them. Next time I will go back to Home Depot for the extra couple of bucks!!!!

ATLANTA, GEORGIA -- They advertise any window replaced for $189.00 - up to a certain size. When the salesman ** came he said "Oh, you're replacing vinyl windows? I'm sorry, but our price is only valid if you replace wood windows. But we can replace these for $250.00". I told him to leave. He then insulted me further with saying: "Well, we can do it for $246.00 per window." How stupid does he think I am. I told him that that I have no interest in dealing with them.

He later called me and offered to do it for $ 200 per window, but I made it clear that this was principle and that I have no interest in dealing with such an unethical company. This is called 'Bait and Switch' and it's illegal in Georgia.

ATLANTA, GEORGIA -- Hi, I am a recent first time home buyer who contacted Window World to replace all of my windows because the seal around the windows was damaged. I contacted them in October with the hope that they could get the job done before winter hit because I also have a newborn child. The salesman said it would take 6-8 weeks before someone would come out and install our windows. Which was fine with us because it doesn't really get cold in GA until December anyway. But here it is now mid January and we haven't heard from anyone.

We eventually called Window World after 3 months and the only reason they could give us why they haven't installed the windows was because they been very busy and they forgot to call us and let us know it would take longer to install. But then they tried to schedule an installation that next weekend without giving us a discount for breaking their contract and having us wait almost the entire winter without hearing from them.

I feel we were completely forgotten but they still wanted us to pay full price. I had to bundle up my newborn because the window seal was so bad and no matter how high the heat in the house was, you could still feel the breeze from the window. They should've been fixed a month ago. Now we're stuck with trying to find another company in the middle winter. Thanks a lot Window World.