OAK CREEK, WISCONSIN -- We had our home built in 1992 and the builder installed Windsor Windows. In September of 2014, We decided to have our kitchen and entire first floor remodeled using the same builder. When the contractor pulled up the living room old carpeting, the subfloor had water stains under the windows. We also noticed that the floor joists were rotting at the foundation, as well as the exterior studs and plywood were simply rotted. Since we were remodeling, the building inspector noticed the damage also. The builder informed us that they have not used Windsor windows since 1994 and switched to another manufacturer.
Since all of our windows had showed signs of leaking (after the siding was removed - I have the photos to prove it!) we agreed to have all of the windows replaced. We also had to have 3 exterior Walls completely rebuilt, and We had to have our floor joists reinforced with MicroLamb joist/headers at a total cost of $40,000. I contacted my Homeowners Insurance. They sent a representative over, but we were told that this damage was not covered. I would strongly recommend you stay away from Windsor Windows.
I am sorry to hear of your frustration, and please know that Windsor Windows takes all reviews and customer calls very seriously.
Experts agree that water leakage in a home is complicated and can be due to many factors -- it is almost never the result of just one product. Often the windows are blamed when in actuality it is the installation, how the siding or flashing was applied, or a combination of factors.
Windsor windows and doors have been installed in some of the most magnificent homes throughout North America -- a testament to the quality and reputability of our products. Most importantly, our windows and doors meet the same rigorous standards set by independent testing companies as other window manufacturers that display the American Architectural Manufacturers Association (AAMA) sticker, and meet or exceed the specifications put forth by the National Fenestration Rating Council (NFRC).
Again, I am sorry to hear of your frustration.
I live in a 1950s house and have a couple different brands of replacement windows. Five of the windows are Windsor (3 wood double hung, 2 vinyl casement), the remainder are Marvin (wood double hung). This has given me a great opportunity to compare the differences. The Windsor Windows have out performed the Marvin windows, hands down! In winter, my Marvin windows get a lot of condensation and icing. The Windsor Windows do not get any condensation at all! The windows operate smoothly and have not given me any trouble whatsoever.
Unhappy people always post negative reviews. Rarely does a happy customer take the time to post a positive review. I have no complaints against Windsor Windows and would buy them again. I just wanted the world to know that.
Thank you! We appreciate you taking the time to write and sharing your positive experience. We're glad to hear your are pleased with how your Windsor Windows are performing -- with smooth operation and no condensation in winter.
The next time you are shopping for windows, be sure to look us up! You can easily find your nearest Windsor distributor using the Dealer Locator our website.
Windsor Windows & Doors
JOHNSTON, IA -- We had a Windsor door and composite frame installed last summer after our first door arrived damaged. Once the new one was shipped and installed it leaked. And since we had been trying to get the issue taken care of. I had gone through the installer who sold us the door and they were denied that there was damage in all places. We had pointed out where there was yellow glue like substance between seams of the white composite frame noticeable from inside. Then they said later that the window transom wasn't sealed so they sealed it and said problem was fixed.
I tried multiple times to contact Windsor to get their opinion because the frame was spacing out and more glue still was noticeable. Seams still appeared to spread and sidelight bowed. The regional contact was absolutely no help referring me back to the installer. Which has been no help. Now almost a year later there is yellow residue coming in from door seams, even more and more spacing between frame pieces. I will be contacting the BBB to complain as this is ridiculous for the money we paid for a product that hasn't even lasted a few months let alone a year!
We are sorry to hear of your frustration. So that we can address your concerns directly, we encourage you to contact Betty Deemer in Windsor's Field Service Department at 1-800-218-6186 (8am-5pm CST). Please ask to speak specifically to Betty -- she's expecting your call.
Thank you for bringing this to our attention. So that we can address your concerns directly, please contact Betty Deemer in Windsor's Field Service Department at 1-800-218-6186 (8am-5pm CST). Please ask to speak specifically to Betty -- she's expecting your call.
(p.s. I submitted a reply here a couple weeks ago but just discovered it never showed up. My apologies for the delay.)
Thank you for bringing this to our attention. So that we can address your concerns directly, please contact Betty Deemer in our Field Services Department at 1-800-218-6186 between 8am and 5pm Central Time. Please ask to speak directly to Betty. She is expecting your call.
(p.s. I apologize for the delay in responding here. This is my third attempt. The other replies did not post for some reason.)
WEST DES MOINES, IOWA -- We have 26 windows that we are replacing the sashes on. I had urgent need to replace 3 of those windows. Cold weather hit. My plan was to order those now, then the remaining 23 windows in the spring. We ordered three (3) Windsor replacement sash kits on 9/28 with a local dealer with the understanding of a six (6) week lead time.
On 11/1, Windsor notified our dealer they couldn't meet that six week lead time unless we paid them $500 for shipping because it was such a small order. Otherwise, the ship date would be 11/28. On 11/22, Windsor notified our dealer the ship date is now 12/9. On 12/7, Windsor notified our dealer the ship date is now 12/16. It is now 12/16, there is no word from Windsor. It has been 10 weeks since we ordered. The cold weather is here and I'm losing heat (MONEY).
Windsor should have warned us when we ordered that they could not ship such a small order without additional fees and that if we didn't pay those fees, there would be no telling when they actually shipped the windows. Windsor will NOT be getting our business for the remaining 23 windows this spring. That comes out to over $8000 that they lost just so they could save a few hundred dollars now. With a policy like that, they will not stay in business. Jeld-Wen will get our business. Goodbye, Windsor!
Too late, "Windsor Windows". Everything Mr Renke needs to know is right there in clear black & white text. I suggest Mr. Renke search within your company to find out why that decision was made.
And one last thing... "Best regards, Windsor Windows"? Really? Why can't a REAL PERSON take responsibility and sign their name to this? My profession has been customer service for 34 years now, and I didn't get this far along by responding that way, and I would never work for a company that allowed that.
Hello James -
Thank you for your patience while we looked into your concern over this holiday week.
Our Director of Sales, Scott Renke, would like to learn more about your situation and address your concerns directly. He is out of the office this week, but will be back in the office on Tuesday, January 2. Please call 1-800-218-6186 between 8am and 5pm Central Time and ask to speak to him. He is expecting your call.
BLOOMINGTON, MINNESOTA -- I purchased my condo in September. The weather was beautiful as was the condo, (10 years old) I didn't even think about the windows. Why should I in such a new place? I live in Minnesota, for those of you who may not know, it's cold here in the winter. When December came around I was bitterly aware of how drafty they were. I have double hungs and the top of one window falls off the track if I tilt it in, the bottom of same doesn't stay up if I open it. Honestly they are a mess. I have decided to replace the windows and patio door to the tune of $10,000.00. Maybe these windows were from a bad lot? All I can say is they are bad.
Hello Rob -
We are sorry to hear of your frustration. So that we can address your concerns directly, we encourage you to contact Nick Anderson in Windsor's Field Service Department at 1-800-218-6186 (8am-5pm CST). Please ask to speak specifically to Nick -- he's expecting your call.
Windsor Windows & Doors
PUEBLO, COLORADO -- Windsor stepped up to the plate and had them repainted. A professional painter from Denver (100 miles north) came and painted all the peeling windows on my house. They match the others perfectly and look fantastic. THANKS WINDSOR!!!
Thank you for the nice followup post. We greatly appreciate you going to the effort and are glad you are pleased with the solution.
Windsor Windows & Doors
In response to a post I placed on June 1, 2015 about exploding windows from Windsor Windows, I have now received the service and courtesy that is exemplary of a professional company. I had a serious issue with the product and a representative called me shortly after the post and made every effort to correct all problems. I now have a happy homeowner again and my good business reputation has been restored with this customer. Thanks Windsor for your efforts and prompt solution.
Thank you for the very nice follow-up report! It's rare for someone to take time out of their busy day to do so, and we greatly appreciate it! We are very happy we were able to resolve the issue to you and your customer's satisfaction. If we can be of assistance in the future, please don't hesitate to contact us.
Windsor Windows & Doors
FLINT, MICHIGAN -- We have been extremely pleased with our new Windsor Windows & Doors that we purchased last year. Our product was professionally installed by Great Window Installers out of Brighton Michigan. Our overall experience with Windsor and the installers have been nothing but outstanding. The quality of the windows and doors are like no other. Sturdy aluminum exterior finish with the beauty of the interior pine is what we went after. Our neighbors have noticed our new windows and will be purchasing Windsor Windows & Doors for their home this summer. In short we are very happy with our purchase.
WEST DES MOINES, ALABAMA -- A few years ago we purchased a house built in 2003/4. The builder used Windsor windows. The problems started slowly and we try to fix them... we resealed the windows, we repainted them, etc... We have tried everything to fixed the ruined wood from the interior of our windows and the water coming in when it rains. I contacted Windsor Windows and was told that these expensive windows were out of warranty and need to be replaced. I would NOT recommend these windows to anyone!
Dear C –
At Windsor Windows & Doors, we pride ourselves on our customer service. Our company was built on strong Midwestern values and we make a point to manufacture well-built, durable windows and patio doors.
Windows are complicated devices, and often, if issues do occur, they are a result of improper installation. In addition, the original owners may not have maintained the windows as outlined in our Care & Use guide, leaving you to deal with the ramifications later on.
Because all warranties expire at some point, if you do experience issues, it is important to contact us as soon as they occur so we can work with you, within the limits of the warranty, to remedy the problem.
Warranties do vary depending on the type of window and when it was installed. For windows manufactured today (and to my knowledge these numbers haven't changed much, if any, in the last several years), our Pinnacle wood/clad products carry a Limited 20/10 warranty that provides coverage against insulated glass seal failures for 20 years and coverage for workmanship and materials for 10 years. For Legend cellular PVC, it's 20 years for insulated glass seal failures, 25 years for cellular PVC components, and 10 years for materials. Next Dimension vinyl products carry a Lifetime Limited Warranty, which provides coverage against workmanship and materials to the original owner-occupant, for as long as they occupy their single-family residence. If either the residence is sold, or these products are installed in a non single-family structure, then all warranties noted are limited to 10 years from the original date of manufacture, and by exclusionary items and conditions as noted. All of the above are common warranty term limits within our industry.
I hope this helps to shed more light on your situation, help you understand our position, and to encourage anyone who is experiencing issues to contact us right away.
MILLBROOK, ILLINOIS -- We purchased our pre owned home approximately one year ago. There is a steady stream of cold air coming from almost every window in this home. I need to find someone in this area that can service the windows but it doesn't seem that there is distributor that is will to help. I don't think that twelve-year-old Windows should be replaced instead they should be seviced to work efficiently.