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AWFUL!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CANTON, MASSACHUSETTS -- WARNING!!! DO NOT JOIN Workout World Fitness Club. Caveat emptor!!! I was a member of the Canton MA location for four months the summer of 2021. My and several members only complaint was the music content and volume level. The music was conducive to a dance club not a gym and the volume was EAR PIERCINGLY LOUD at all times. Most members wore earpods to escape the nauseating music. Some of us weren't so lucky. The music was for staff enjoyment only. Complaints to gym management and the President of Club Services were ignored. It didn't matter that members paid a monthly fee and if not for them there would be no gym. They weren't going make any adjustments or compromise.

Very unprofessional business tactics. Most likely due to the fact that immature twenty-year-old kids are running the show. On quitting the gym I was charged $60 plus. Why, I don't know? I'm still getting charged. I reached out to the BBB to no avail. Now am dealing with The Attorney General to get this matter settled. All this because the management couldn't turn the music down or change the station. Really ridiculous. Now they're trying to ruin my credit. DON'T JOIN THIS GYM!!!

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Gym Scam! Don't Fall for It.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WALTHAM, MASSACHUSETTS -- They entice you with the $20 a month price but don't be fooled! This gym is the worst! I'm afraid to touch anything in there in fear of catching something because it's so old and dirty. The entire place smells. The equipment is cheap and worn out, and it's just so outdated. I wouldn't waste your time going to this nasty place. Besides all that, they will rip you off when you sign up and hold you to a contract. When you call to cancel days later they will tell you it's all set but then months later say you owe all sorts of money because you didn't give a 30 days' notice and sign a paper. Huh? Rip off much??? The place is a joke run by idiots.

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Wow Fitness has terrible customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST HARTFORD, CONNECTICUT -- The company tried to accuse me of fraud for $10 when my card legitimately expired. For $10!!! Don't go here. I'm going to another gym...

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The cancellation policy is horrible.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WALTHAM, MASSACHUSETTS -- It is very easy to join this gym, but they will rip you off when you cancel. Sign up in seconds online, but to cancel you must go into the gym, then call ABC Financial and tell them you want to cancel and then email or mail them that you want to cancel. All three things are required and they still won't cancel for 30 days (so they can charge you for another month of service). And in my case, my annual fee came in the 30 days, so I also had to pay $50 annual fee. NEVER JOIN THIS GYM!!!

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The Biggest Membership Scam Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROBBINSVILLE, NEW JERSEY -- The entire WoW franchise is absolutely horrible and one of the worst scams I have ever encountered. They lured me in with a $1 down payment on a 12-month contract, with a full VIP membership for only $25/month... however, after I had completed school and moved away, they would NOT let me cancel my membership. Their website says that they will allow membership cancellation before the contract finishes out if the member has moved somewhere with no WoW gym within 25 miles...

Well, I'm in NC, and the closest WoW is hundreds of miles from me. Yet despite me sending them the cancellation fee + a filled out form for membership cancellation by certified mail (another cost out-of-pocket), they would not allow me to cancel.

There is absolutely no way to get in contact with their main office. They have no phone number, fax number, or email address. I had half a mind to go to their corporation's main address and walk in to complain since I couldn't contact them in any other way. If you ever have a problem, the workers in every gym will only be able to tell you that they "sent an email" to the corporate owners through their own system, which I doubt is ever actually checked or responded to.

It has been 3 YEARS since I last lived in NJ, and I just got another phone call TODAY saying that they were sending my information into a collection agency & the credit bureau if I didn't pay them over $300 to compensate them for my (already canceled for over 2 years) membership!!! DO NOT EVER JOIN A WOW. Their gyms might be nice, but the customer service migraine that you will get might just kill you.

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Broken Machines Jacuzzi Never Repaired, Pool, Floor, Lockers Filthy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WORCESTER, MASSACHUSETTS -- Joined the gym the day it opened. Seem fine, but slowly became worse. Very young people work there that don't like to work too hard. Paper towels are supposed to be at different stations to clean machines. Lots of times they are out of towels, etc. Always asking them to replace it. Women's locker room, filthy. I was told men's just as bad. Lockers are never cleaned and you never know what you are going to find in there. Jacuzzi has not worked now for 2 weeks, pool is freezing and dirty.

The sauna is the worst. I purposely left behind empty water bottles and wrappers to see if it would be there the next day, it was. I use only the treadmill if I can find one that works. They have a lot of machines, but the TV or machine doesn't work. I try out about three different treadmills before I can find a decent one. They sit there and are never repaired. I want a refund for my last month payment because it's been a waste of time going there lately.

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Work Out World = Expert Scammers and Fraud Specialists
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- At least a collection agency would be fairer than WOW and settle at a 10% instead of paying 100% of money that was ILLEGALLY billed to your account!! Even if you follow the rules you get screwed don't wait--get out ASAP by plugging the source by closing your accounts so they cannot continue to withdraw money. People with severe in injuries can't even get out of the contract. WOW are gypsies that steal for a living=money demons!

I am also one scammed client who sent both registered mail and return receipt requested and certified mail return receipt and said I have to send it again in spring 2014, when actually in contract it states if you even send it at minimum--well I sent it summer/fall 2013. And they said they cannot cancel it and I have to send it again in 2014 when I already sent notification=$80+ (why should I spend more money when they have already stolen thousands from my family!) And still NOT receive any acknowledgement when we follow their rules, but I am sure they will call when they don't get money from me!

Thousands of dollars for a family lost just because we want to be healthy! They claim "jersey strong" but really support making "jerseyans weak". This is only a fraudulent club that cheats dumb, unsuspecting people. The only way to stop them from stealing your money is to close your accounts!! It may ruin your credit, but at least they can't continue to steal your money!!! Let's sue WOW in NJ!!!

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Cancellation policy
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WALL, NEW JERSEY -- Work out world's cancellation policy and general customer service is horrible. I joined at $5 a week and was told no problem to cancel. It turns out that a certified letter is required on top of that they charge for an additional 30 days. I joined for only a few months and had to stop for health reasons and they charged me an annual fee on top of the regular fee which was never Bally disclosed. Most of the gyms have very young people at the front desk and many have no customer service training which reflects the overall character of Work Out World.

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Just Something informative... Regarding Cancellation
By -

RANDOLPH, MASSACHUSETTS -- Well the reason why I chose to join WOW was probably for everyone's reason why, CHEAP PRICE! My wife and I entered a payment of only $10/month each with no contract (thank goodness). So of course we could not do a complimentary workout for a day or even a week, as most gyms would do to see if you like it. It's basically you either sign up or don't. So after walking around the place we said "what the heck. let's sign up because not only was it cheap but also it was so close to the house," which if we wanted to, could walk there. That could save us money on not only the membership but on gas as well. And of course the 24 hr helped a lot also.

So we signed up and I am a big guy, muscular guy, but I am not the type of person that will look at every woman in there. I am very serious about my workout and I like to get in there, put on the headphones, and get out. But then I would constantly have other guys always ask me questions and blah blah blah. Anyway, if I was not working out with my wife when she would go in there on her own of course you would have every guy look at her and she felt uncomfortable when I was not there, and I did not blame her. So she canceled her membership after being there for a week or so. O by the way the WOW location is in Randolph, MA.

Her cancellation went smoothly b/c I guess we were not under contract but then here came mine. My cancellation went smoothly but after being on the phone for so long saying I was the next caller and then all of a sudden I exceeded the max hold time of 9 minutes and then got disconnected. But after countless tries I finally got through to a representative named **. If you live in the Northeast, see if you can get the representative named **. She canceled my policy. Sent me a letter within 5 minutes and it is canceled. Now I'll just have to wait and see if they bill me again so I made sure I saved the letter.

For those of you who do cancel make sure you have them send you a confirmation email of some sort or see if they will give you a reference number. If possible try to stay on the phone with them and be by your computer and wait for the letter to arrive to ensure they sent it. Because if not, you may be waiting for something that will not arrive and then have to try to call, which could be a disaster.

So I guess I cannot say I had a horrible experience with the cancellation of my membership, but I can tell not only from the posts here, but by their attitude that it is a complete ring around to try to cancel if you are under contract. I hope for those of you who do have a contract get out of it smoothly. For those of you who are thinking of joining, even though I did not have a terrible experience, I wouldn't sign up again. Listen to the post!

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The Worst gym and management I've ever experienced
By -

EDISON, NEW JERSEY -- I went with a free pass on the first day to the Menlo park mall facility in the month of Jan, 2010. I thought the facility was good and I was trying to ask details to the person there. Unfortunately, I don't remember his name, but he was a big Mexican guy with a dark tan skin and very little hair. He wanted me to join the gym on the same day by hook or crook. I told him that I will be out of the country for the next 3 months until end of March and will come and join from April. He said that if I join the same day, he would give me a discount on the enrollment fee which is $150 of which I would pay around $80.

Also he said that I would be charged only $9.99 for the first 3 months as I'd be out of the country. He promised me and I signed the contract. Before signing the contract, I asked him what is the procedure for terminating the contract. He said that we can look at it later and not to worry about it. But I forced him to tell the procedure. He gave me the website and asked me to go through the process and said that it's very easy and not to worry as he would make it easier for me if I wanted to terminate.

Finally I've signed the contract and I left the country. When I saw my credit card statements, I was charged with $37.45 instead of $9.99 what he promised for the first 3 months. I immediately wanted to cancel the membership for the same reason and also I've moved to another state. I called the facility and requested to cancel my membership. They replied in a very rude manner that I cannot cancel the membership until the end of the year. If I want to cancel, I should provide them with a proof of address change and then they can cancel the membership. They wanted me to do everything online and by mail.

I tried going online and looked at the procedure. It was the worst and meaningless process ever. We have to pay 10% of the total contract price + enrollment fee+ membership cancellation fee+ yearly maintenance fee. I again called the facility and this time someone replied softly. I again forgot the name of the person. The person asked me to visit the facility with the proof of address change and I visited the facility from another state with my credit card statement. There is a lady who thought that she owned the gym. She replied in a very reckless manner.

She said that she will not deal my issue and again I've to do everything online. This is completely wrong from what I was told on phone. I told her the same conversation. She said that no one in that facility would reply like that and I'm just building up a story. I was pissed and I left the place and again the next day I called the facility so that some other person would answer the phone. This time I asked his name. His name is ** and he told me to visit the facility again with my credit card statement.

I've again visited the following weekend. He took a copy of my credit card statement and asked me to mail the cancellation form. I did the same and I got a response that I would be charged 10% of the total contract price from the day I joined the gym+ enrollment fee+ cancellation fee+ yearly maintenance fee. The gym fee was $37.45 per month and they multiplied it by 12 months though I paid fee for the first 5 months they don't care. Below is the response I received from an agent.

The 10% is for the total contract price. The amount is broken down as: Enrollment fee of $93.09. Membership dues of $37.45 x 12 =$449.40. 30 day cancellation period $37.45. Yearly maintenance fee $37.45 Totals $617.39 x 10% = $61.74 divided into 3 payments of $20.58. The 1st payment starts on the next draft which is 6/1.

So, it doesn't matter even if we pay the entire enrollment fee or any fee for the months you were enrolled in. They just charge you 10% on the entire contract and other stupid fees. This is the worst experience I ever had. The management is very ruthless and arrogant. They don't know how to take care of customers. They just force you to join the facility at any cost. If you say that you don't like some of the equipment, they even can promise you that you don't need to pay any fee until you were satisfied. But again you will be charged for every billing cycle. I advise you to think twice before you even talk to any one there. I would never recommend any one to join WOW!

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Work Out World Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 11 ratings and
81 reviews & complaints.
Contact Information:
Work Out World
762 NJ-18
East Brunswick, NJ 08816
888-564-6969 (ph)
www.workoutworld.com
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