SAN ANTONIO, TEXAS -- We attended a timeshare sales presentation in San Antonio, in exchange for free points on our Wyndham account. We were assigned to a very nice intern who gave a very informative presentation which included a tour of three units next to the sales center. The meeting became very unfriendly when the sales manager came over and started to "Help" us make a decision on buying into the program. I began to compute a basic break-even analysis which would be based on our first year cash expenditures to enroll in the program and compare what we would spend on a hotel room at $150 a night.
The sales manager didn't want me to do this because the results would favor getting a hotel room and not buying into the Wyndham program. He became verbally abusive and started talking about other subjects and he completely lost his cool and also lost control of the presentation. He was at that point just a functioning idiot who had no answer for the results of my break-even analysis. He left and then we were escorted to the adjacent building for our exit interview.
SALT LAKE CITY, UTAH -- We have been in the Wyndham system (previously Fairfield) for 20 plus years. In 2016 I signed a contract for another ownership (we had 2 at the time) because the sales representative looked me in the eye and told me our maintenance fees would stay the same if I purchased this new contract. That was a lie. I could not get out of it because I was a day late getting my request in to drop it.
This July a representative called us to get our interest rate on this loan reduced. We asked him what it was going to cost us and he said "nothing". He explained what our payments would be and they were nearly the same as what we were currently paying. That little conversation cost us another $16,000. Not only did he lie, then when I spoke to him today his comment was, "I told you what your payments would be. You could have figured up the cost." Deceptive! This company needs a good class action lawsuit against them.
ORLANDO, FLORIDA -- Last year I received a free cruise offer, one I had to pay upfront, and canceled it not long after I made it due to an emergency. They report the payment didn't go through, which is just as well because I didn't want to take it then. Well, I called to reschedule and for some reason the agent couldn't pull up the trip and this was about a month ago. She told me she would contact another department and have them email me about the offer. Sis is it was within 12 months and I should still be eligible to take the trip. I never heard from anyone. A month later, today, I contacted them again by phone and was told that the trip was expired on May 20.
Personally, I think this stuff is a total scam. Even when I went to book the trip the guy took like an hour and kept me on hold most of that time because I think they try to discourage you from using the trip but they just want you to sit in those presentations. I'll never sit in another Win the presentation again and I'll make sure everybody on my Facebook page doesn't e sis is it was within 12 months and us should still be eligible to take the trip. I never heard from anyone.
Furthermore, how do you give someone a so-called free trip and make them pay for it ahead of time? I should report this company to the Better Business Bureau because I actually canceled the trip and they told me that I could rebook it with Norwegian Cruise as long as it was within the 12 month. I tried and no one got back to me. Then when I called again, the agent said that the offer was expired, and I couldn't book the trip. Don't fall for this trickery! If they had contacted me back in time, it wouldn't have expired.
MYRTLE BEACH, SOUTH CAROLINA -- Went to a presentation for Wyndham Timeshare in late 2016 in Myrtle Beach. This was the most horrible and terrible experience you could imagine. First let me say my weekend wasn't free. I did receive a discount hotel rate in exchange for attending a 90-minute timeshare presentation. When the 90 minutes was over, I wasn't going to buy and was ready to leave. Since they didn't sell me one they stated if I didn't stay and go through everything they wanted to say they would charge my credit card the full rate of the hotel at 350.00 per night.
Five sales people and 3 1/2 hours later when I still didn't buy they made all kinds of rude and unprofessional statements to me, such as "You just came for the discounted hotel rate", "You are doing a terrible thing for your family, not buying a vacation timeshare from us" and the list goes on. When I first arrived they wanted my ss#. I told them I didn't want to do that until I decided if I wanted to buy. They said they just keep it on file in case it's needed. I still said no and they said it was a requirement to continue or I would be charged.
Well they ran a hard credit inquiry which is a hit on your credit report, so they lied. Once I discovered that it made sense why they didn't want me to leave because they saw good credit and an income that could pay for a timeshare. I do have a membership to club Wyndham which I had before I went to this presentation where I get points when I stay at their hotels. I will NEVER stay at any Wyndham hotels again after this experience. There are many places to choose from and they won't be one of them.
MARIETTA, GEORGIA -- This company is awful. If I would've known what I was getting into, I would've looked elsewhere or just not booked with them at all. I will NEVER use this company again and have already expressed to others that they should avoid this company altogether. I had booked for a family vacation in the beginning of October in Destin, FL. There was a deposit that was required. There had been some personal matters that arose and now we will not be able to make it.
I am well within a 30, 60, 90 day period to cancel the trip and get back my deposit. NOPE! They have a "strict cancellation policy," and everyone I spoke with, even a supervisor, basically told me, "Well too bad." If I cancel, I forfeit almost $300 or I alter my dates and move the trip or I can go next year. I don't know what is going to happen or where I will be next year.
I think this kind of policy is completely unacceptable and just plain wrong! I have given them ample notice and enough time to where the same spot could be booked and they would get the same if not more money. I just do not think this is how any customer should be treated. $300.00 is not just a little bit of money and it should be returned. Again - DO NOT EVER USE WYNDHAM VACATION RENTALS. CROOKED CROOKS!!!
ORLANDO, FLORIDA -- When we first arrived everyone was very nice. During the tour everyone was very nice. We had promised to give them 90 minutes of our time as required. We ended up staying for hours because they don't know what the word no means. I informed them after the 90 minutes that's my husband and I had to go because I'm pregnant and I haven't eaten anything since 9 a.m. and it was already 12:30.
We told them over and over that we were not interested. The sales representative told us to stop wasting her time and stop giving her excuses. That is very rude to tell someone because they do not pay my bills. They do not tell me and my husband how to spend our hard-earned money. We don't owe them an explanation. We kept telling them no and they would not let us leave for hours later. I had it. It wasn't until I was on the brink of almost crying because I was hungry, nauseous and pain that finally they decided to pay attention. They were very rude and inconsiderate and very aggressive. Do not appreciate that. No means no.
Because of our experience because my husband and I want to tour different timeshares to see which one is best for our family we will definitely do not purchasing one from them. I rather spend my money where I know the customer service is going to be great. Had a horrible experience. Was the only day I've had off in 5 months and it will be the only day I have off until the baby is born. Very frustrated that we spent our vacation day on people who made me feel upset.
BRANSON, TEXAS -- We arrived in town to pick up our tickets that we have purchased my husband and my father and I. They talked us into doing the timeshare review which my husband and I were actually interested in because we enjoy coming to Branson. We were married here eight years ago. We signed up for two different sets of show tickets and to do the timeshare. We inform them that my mother was fully incapacitated and not present to attend the timeshare shows. They said that it was fine and we could continue anyways. We showed up the next morning to do the timeshare tour and they told us that we could not do it because my father's wife was not present to attend the show.
It was very disappointing due to her disabilities and inability to be present since is hospitalized. My father and my husband are events, we came on Memorial weekend to enjoy your time away. We experienced a lot of stress and disappointment through this situation. I do not recommend anybody to use Wyndham timeshare. Or at least do not purchase this timeshare. If they will lie and disrespect people this much for the tour. Hard telling how much they would disrespecting lie to you if you purchase the property. They definitely lost a potential customer.
FLORIDA -- WYNDHAM VACATION RESORTS ENGAGES IN DECEPTIVE BUSINESS PRACTICES. I pay my monthly fee or charge on time through my bank account. Club Wyndham insists that I must also pay a $8 dollar charge for the privilege of receiving a bill (they call a “Statement”). I have told them I don't want a Statement. They still send it and bill me $8/Month.
They told me several times that the only way I could avoid this is by paying online. I did through my bank but they still billed me, stating that I must pay them through THEIR own line system to avoid the charge. I have an online access to Wyndham so that is not the charge. I should not be billed for a Statement I don't want. They insist I must, regardless of whether or not my bills paid on time. This is an improper treatment and abuse.
SAN ANTONIO, TEXAS -- Attended the sales presentation yesterday. The first level salesman, "Spencer" was very charming and professional. After hearing the group presentation and taking the tour of the rooms he asked if the possibility of timeshare investing seemed appealing. We explained to him that we had owned a timeshare in the past and might be interested; but would need to research the company's reputation before committing any money. Spencer then called the second level salesman named "Danny".
Danny said it is foolish to research the company and said we were stupid for having bought a competitor's timeshare in the past. When we stated he was behaving rudely, Danny said, "I'll say anything I want." We told him that we did not need to hear his "too good to be true" sales offer. We would not do business with any company he is affiliated. He said former military probably have bad credit anyway. We won't do business with that company if they paid us to join.
ILLINOIS -- I have to tell you, we are SO disappointed in this business. Of course they initially give you a wonderful sales speech explaining how you can go anywhere, any time and Wyndham is there to provide you with resorts for your getaways. If you sign up, for thousands of dollars, you get their book of resorts and rules. In reality, they don't mention that many of their resorts are not handicapped-accessible. If they don't have a resort near where you want to go, you can book a hotel using far more points than you would use at a resort. In addition to using more points for less accommodations, they make you pay another $59 because you're not staying at a resort.
It's not uncommon for you to call to make arrangements or to get a question answered and you literally are on hold for more than an hour. When you get your new points that are distributed on a scheduled basis, you have to pay another fee to maintain those points beyond a certain number of months. We have called to ask about getting our money back and were told that there's no chance that's ever going to happen. I can tell you from experience that the headaches and stress associated with getting services are making arrangements with the Wyndham Club is not worth what you're going to ultimately receive. I would strongly urge you to avoid this organization like the plague.