FORT WORTH, TEXAS -- Similar experience to what I have read here. Yodle collected $2900 from us. We received 2 contacts in 10 months - both trying to sell us other internet marketing. Their rep, Chuck, tried to convince me to stay for a reduced rate and he would solve our problems. I agreed if they would credit a small part of what they had billed me for. After 2 days and 3 circular conversations - we cancelled our account. Yodle was not interested in helping our business - only finding a way to charge us more (although at a reduced rate) in the future. What reasonable human being would pay someone more who is promising to do what they haven't done so far?
Should have read the reviews. That's on me. Taking money and not providing support, service, or any kind of proactive assistance - that's on them. I'm the fool and they parted me from $2900 of my money... seems like that should be a proverb.
COPPELL, TEXAS -- I signed up for Yodle in February 2016 under the guise that they would increase the amount of internet leads I would receive for my real estate business. Instead, Yodle ruined my internet presence. They went online and changed my web address and phone number on every search site known to man. I am now charged with the task of undoing this on dozens of sites. The biggest issue, proving that I am who I say I am on each of those sites so that I can change the contact information back to my actual number.
How many leads did I get, you ask? NONE. Not a single phone call. The only phone calls I received were from me! I had to check to make sure the contact number worked! I called customer service and they reduced the price of my contract from $249 to $199 for the remainder of my contract. The salesmen are good at Yodle. I fell for it, hook, line and sinker. High pressure sales tactics aren't even the beginning of it. Don't be fooled... Run from YODLE. It looks like I have received a few but these are all calls from companies asking if I would consider switching to their services when my Yodle contract is up!
Hi Eric - I'm sorry to hear that you didn't find more success with Yodle. If you are still having issues with your account or want to share additional details, please don't hesitate to reach out to me at 646-768-3690 or email@example.com. Thanks, GB.
NEW YORK, NEW YORK -- I hired Yodel after long and careful consideration and after 5-6 months of dismal performance and a lot of $ out of pocket canceled the service. My big problem is: Yodle was negligent in taking down my site and damaged my practice by redirecting anyone searching my keywords to their dead site with a dysfunctional phone #. I kept calling Yodle, who are very nice on the phone BTW, but totally incompetent at performing basic operations on my account critical to my practice. Like cancellation! Yodle now after 4 calls and 3+ months still have not taken down the links and site. Not only was this service very poor in performance, dealing with them is like VD.
Yodle is the gift that keeps on giving, making you pay months after you terminate them. They are good at promising and very poor on follow up. Not just one individual, but at multiple echelons of the organization. I asked the last manager to personally call me when he could confirm the site was down and he said no, he would send an email. He refused to give me POC at the legal department as well. Nice huh? Yodle might work for some businesses but is definitely not for a professional service company of any kind based on my experience.
I work in the corporate communications group here at Yodle and am very sorry to hear you did not have a good experience with us. We strive to provide the highest quality of service and I'm disappointed to hear you did not have this same experience. Please know, we take this feedback very seriously and I work directly with senior management to try and help escalate issues. If you are still having issues with billing and having your website torn down, could you please reach out to me? I'd like to look into this further with the team. I can be reached at firstname.lastname@example.org or 646-768-3690. Thank you!
NORTH CAROLINA -- This company is people that seem to know everything about web advertising. This if far from the truth. Long story short, $3500.00 in and two recording phone calls. I own a small pest control business in Tennessee. I have been in business for over 20 years. As many others, I ran my own Google AdWords account. What I do best, is sales. I thought the same thing as many others, pay someone else to run my website at a reasonable cost and it would be more than worth it to be in front of more customers resulting in more revenue.
BAD decision, period. If you want to run your business into the ground quickly, be dumb enough to as they say "Put all your eggs in one basket". What a bad idea. Stay Away from this company, and never let anyone have all of the control over any part of your business.
AUSTIN, TEXAS -- Complete FRAUD. The salesperson will tell you anything to get you to sign up and pay them. As soon I paid, they demonstrated nothing but utter incompetence. I paid $3K and when it became obvious their scheme was a bait & switch, I requested to cancel via phone, email & letter and they refused, saying that I paid and they would not refund anything. I literally feel like they have stolen my money.
They did not provide even 1 valid lead in months - all I got was tons of wrong numbers all day and people looking for different services than my company offers. Let me repeat, not even 1 lead from someone looking for the service my company provides. RUN, don't walk from these frauds and thieves or sign up at your own peril.
SAN ANTONIO, TEXAS -- I had to sit through a presentation that was well thought out and put together, with happy clients (of course). The representative explained I would receive exceptional results b/c I was the first of our kind. After collecting my money they set up a different website and number and said they would drive customers my way, I got nothing. Everything I have gotten from this company has been lies... I have had no calls, nothing unless it was a misdial!!!
After I reached out to the company the little arrogant salesman laughed. He informed me there was nothing I could do. I have never been this disappointed in a company! But one thing is for sure they ruined it for the rest of the companies. Do yourself a favor stay away. Go to the better business bureau and see for yourself...
LITTLETON, COLORADO -- Tried to cancel a couple of years ago and they cut my charge in half and had a two month trial in place in which I was to get a call back. They stopped charging me but realized when I got a lead that they were charging me. My accountant just put this to advertising and didn't question it. On June 2nd 2016 I sent an Email to email@example.com canceling my account. Last week I got a Email saying my card was denied (change in card due to theft). I then called them telling them that I had sent email canceling account.
Yesterday I received a bill for a additional $50. I sent a copy of the email back to them. Today I called and She said there was a special email used for cancellations. The email sent on June 2nd had no reply as to this. As far as leads I got very few which is why I wanted to cancel them. Web page would end up on page 4 or 5. They are charging me the $50 or it's going to collections.
DIXON, ILLINOIS -- So frustrated! We set up Yodle through a phone call and signed no contract. I asked specifically if there would be any cancellation fees if we were to quit using their services before 6 months. "No ma'am, no cancellation fees. We just recommend using Yodle for at least 6 months." Ok we said at $199 a month. Where are we in leads 3 months later? 2 phone calls and nothing resulting from it.
I've called multiple times to cancel and after being on hold forever each time am told the managers are ALL in a meeting several times a day and no one is available. I'm told I will have to pay $450 to cancel although the initial recorded call said the sign on fee was waived (by definition - waived means to let go voluntarily, to liquidate. Not to tack on my cancellation later on). Sleazy salesmen and no managers available to take care of this matter.
Hi Victoria - I'm sorry to hear you haven't found success with our product. Please reach out to me at 646-768-3690 and I'd be happy to help you with the cancellation process. Best, GB.
NEBRASKA -- A sales representative named Adam ** called to give me a presentation. I was told it would only take 30 minutes. I listened to the spiel, saw the value, however my boss was not ready to commit to $3000 for 3 months. Adam was completely nice until he heard, "NO." Then he elongated the call, became offensive by letting me know that my boss didn't really trust my judgment, and that we didn't have money because we don't use Yodle. He spent the next 30 minutes making me angry to the point of wanting to swear at him.
I have now made it my mission in life to tell every small business I know to never, ever do business with Yodle. Every chance I get, I will leave reviews and let everyone know how completely unprofessional and offensive their sales team can be. My 30 minute call was actually an hour and a half. We are doing just fine on our own, and thank God my boss trusts my judgment!
Hi Stephanie - Thank you for taking the time to bring this issue to our attention. I would like to apologize for the experience you had with one of our sales representatives. We don't condone this type of behavior and I will be sure to look into the issue. If you could, please reach out to me directly with details of the call. You can contact me at 646-768-3690 or firstname.lastname@example.org. Thanks, GB.